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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42942 Views
  • 66 replies
  • 25 likes
  • 42942 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878257 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878257 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26445 Views
  • 4 replies
  • 0 likes
  • 26445 Views
  • 4 replies
  • 0 likes

Solved!! Local files playlist icon gone!

I have a Samsung S5 and want to get local files form my pc to play on my regular playlists. I get the "this file is unavailable" message and can't play from my phone! The course of action that I've read that I need to take involves using the local fi...

  • Casual Listener
  • I have a Samsung S5 and want to get local files form my pc to play on my regular playlists. I get the "this file is unavailable" message and can't play from my phone! The course of action that I've r...
  • mickmack2009
  • Casual Listener
  • 806 Views
  • 2 replies
  • 0 likes
  • 806 Views
  • 2 replies
  • 0 likes

premium

I'm Paying for spotify premium why am i getting the adds

  • Newbie
  • I'm Paying for spotify premium why am i getting the adds
  • MattSuda
  • Spotify Star
  • 384 Views
  • 2 replies
  • 0 likes
  • 384 Views
  • 2 replies
  • 0 likes

Offline is a fluke ???

Hello . I checked a few days in a row the data usage off spotify . When i use OFFLINE or WIFI my data usage is allmost the same? How is this possible ?? Is offline not working. I have thsi on Both Desktop and android app.. please help

  • Roadie
  • Hello . I checked a few days in a row the data usage off spotify . When i use OFFLINE or WIFI my data usage is allmost the same? How is this possible ?? Is offline not working. I have thsi on Both...
  • thai2000
  • Roadie
  • 475 Views
  • 4 replies
  • 0 likes
  • 475 Views
  • 4 replies
  • 0 likes

Saved to collection

I can no longer save songs to my collection I can only follow an artist. Why??

  • Visitor
  • I can no longer save songs to my collection I can only follow an artist.  Why??
  • Daniel
  • Community Legend
  • 475 Views
  • 3 replies
  • 0 likes
  • 475 Views
  • 3 replies
  • 0 likes

[Feature Request] Implement the song rating API that Google made in Lollipop.

Implementing this API would allow 3rd party apps and widgets to rate the songs at the request of the user. One use case that comes to mind, is when I'm listening to Spotify radio on the go and controlling playback with my Pebble smartwatch. I would l...

  • Visitor
  • Implementing this API would allow 3rd party apps and widgets to rate the songs at the request of the user. One use case that comes to mind, is when I'm listening to Spotify radio on the go and co...
  • 480 Views
  • 0 replies
  • 3 likes
  • 480 Views
  • 0 replies
  • 3 likes

keeps stopiping

Spotify keeps stopping when I go to another site to play games

  • Newbie
  • Spotify keeps stopping when I go to another site to play games
  • Daniel
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Changing songs in my pocket

I just recently got spotify premium and have been using it daily on my phone. However, I quickly noticed that my phone was skipping tracks while I was walking. Sat down it's fine and plays smoothly, it's just when I'm walking (which is a huge problem...

  • Newbie
  • I just recently got spotify premium and have been using it daily on my phone. However, I quickly noticed that my phone was skipping tracks while I was walking. Sat down it's fine and plays smoothly, ...
  • Daniel
  • Community Legend
  • 2112 Views
  • 1 replies
  • 0 likes
  • 2112 Views
  • 1 replies
  • 0 likes

Android playlist, art, playback issues

Hi, I love Spotify; I really do. However, I've been trying to cope with an endless stream of problems from the Android app. I've been suffering from the disappearing download problem for weeks now. I've tried all that I can. I spent hours putting tog...

  • Newbie
  • Hi,   I love Spotify; I really do.  However, I've been trying to cope with an endless stream of problems from the Android app.  I've been suffering from the disappearing download p...
  • Daniel
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Song no avaible in regon but it was earlier...

Hello, I have been about 3 weeks spotify premium ... I live in Austria and have all problehmlos favorite albums offline heard and speckled eichert ... I can ○ to once every title no longer dan play these are no longer available in my region ? ! ........

  • Newbie
  • Hello, I have been about 3 weeks spotify premium ... I live in Austria and have all problehmlos favorite albums offline heard and speckled eichert ... I can ○ to once every title no longer dan play t...
  • MattSuda
  • Spotify Star
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes

When I go on spotify it doesn't load featured playlists.

Even toplists, new releases and genres and moods doesn't seem to be working either. To be clear i am connected to the internet when I try and am a premium member;)

  • Casual Listener
  • Even toplists, new releases and genres and moods doesn't seem to be working either. To be clear i am connected to the internet when I try and am a premium member;)
  • MattSuda
  • Spotify Star
  • 724 Views
  • 5 replies
  • 0 likes
  • 724 Views
  • 5 replies
  • 0 likes

Download not working - "turn on 2g/3g" message

Hey guys, My Spotify app tells me to "turn on 2G/3G to download" music from my playlist even though I have the "Sync over cellular" option switched on. I guess the issue is that my HTC phone is connected to the Internet via USB and the Laptop's Inter...

  • Newbie
  • Hey guys,   My Spotify app tells me to "turn on 2G/3G to download" music from my playlist even though I have the "Sync over cellular" option switched on. I guess the issue is that my HTC pho...
  • Daniel
  • Community Legend
  • 613 Views
  • 1 replies
  • 0 likes
  • 613 Views
  • 1 replies
  • 0 likes

App Spotify não carrega se não tiver sinal de internet.

Estou tendo grandes problemas com o meu app Spotify no Motog. Ele abre porém não carrega as playlists, fica com a tela toda preta com apenas os tracinhos no canto superior esquerdo, mais nada. Notei que quando eu tenho conectividade com a internet el...

  • Regular
  • Estou tendo grandes problemas com o meu app Spotify no Motog. Ele abre porém não carrega as playlists, fica com a tela toda preta com apenas os tracinhos no canto superior esquerdo, mais nada. Notei ...
  • Daniel
  • Community Legend
  • 734 Views
  • 6 replies
  • 0 likes
  • 734 Views
  • 6 replies
  • 0 likes

Anroid App Closed (Minimized) But Still Plays Music

Hi! I am having a strange issue with my Spotify app in an Android device. When I click on 'your music' section the application minimized itself but the music continues playing. I can also manage what it's being played with another device using the 'c...

  • Casual Listener
  • Hi! I am having a strange issue with my Spotify app in an Android device. When I click on 'your music' section the application minimized itself but the music continues playing. I can also m...
  • mtsaraniti
  • Casual Listener
  • 2317 Views
  • 4 replies
  • 0 likes
  • 2317 Views
  • 4 replies
  • 0 likes

Solved!! [1.9.0.1273] Three problems with followed artists

Hi, with the Android app (1.9.0.1273), there are three major problems with followed artists: 1) When I go to My Music \ Artists, I only see artists with saved songs/abums, but according to me and to the Windows app, I should see there the followed ar...

  • Regular
  • Hi, with the Android app (1.9.0.1273), there are three major problems with followed artists:   1) When I go to My Music \ Artists, I only see artists with saved songs/abums, but ac...
  • Ev3ts
  • Regular
  • 484 Views
  • 2 replies
  • 0 likes
  • 484 Views
  • 2 replies
  • 0 likes

Solved!! why does playlist need downloading after album?

hi all. after downloading an album so it is available offline, then creating a playlist from it. i then have to download the playlist also to have that offline too would have thought this should happen automatically. I'm using the app on a htc m8 run...

  • Visitor
  • hi all. after downloading an album so it is available offline, then creating a playlist from it. i then have to download the playlist also to have that offline too 😕 would have thought this shoul...
  • user-removed
  • Not applicable
  • 370 Views
  • 2 replies
  • 0 likes
  • 370 Views
  • 2 replies
  • 0 likes

Android Offline playlists- Three or More Device error, despite removing them all

My app is displaying the following error when trying to download a playlist for offline: "SYNCING ERROR You have synced your playlists to more than three devices. You can only have three devices synced at any one time. This device will therefore be d...

  • Newbie
  • My app is displaying the following error when trying to download a playlist for offline: "SYNCING ERROR You have synced your playlists to more than three devices. You can only have three devices ...
  • Daniel
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes

Notification on notification bar disappears

Hi I have a Samsung Galaxy Note 3 with Android 4.4.2 and I am playing with Spotify connect on a Denon avr. When I start playing, I have page Spotify notification of current song playing. After some time the notification disappears. Do not know why, i...

  • Community Legend
  • Hi I have a Samsung Galaxy Note 3 with Android 4.4.2 and I am playing with Spotify connect on a Denon avr.  When I start playing,  I have page Spotify notification of current song playi...
  • camillo75
  • Community Legend
  • 2681 Views
  • 2 replies
  • 1 likes
  • 2681 Views
  • 2 replies
  • 1 likes

downloaded music

If I have premium and have downloaded all my music on my phone does that mean I will also be able to play my downloaded playlists while offline on my laptopor will I have to re download them on my laptop aswell.

  • Visitor
  • If I have premium and have downloaded all my music on my phone does that mean I will also be able to play my downloaded playlists while offline on my laptopor will I have to re download them on my la...
  • Daniel
  • Community Legend
  • 283 Views
  • 3 replies
  • 0 likes
  • 283 Views
  • 3 replies
  • 0 likes

offline mode problems

Hi! I have a samsing s5, with Spotify premium. When i play songs in online mode everything works perfect. I have created a list with my songs and enabled them for offline mode (they even have a green arrow next to them). But when Im not connected to ...

  • Newbie
  • Hi! I have a samsing s5, with Spotify premium. When i play songs in online mode everything works perfect. I have created a list with my songs and enabled them for offline mode (they even have a g...
  • Daniel
  • Community Legend
  • 620 Views
  • 1 replies
  • 0 likes
  • 620 Views
  • 1 replies
  • 0 likes

Does the app need to be active in order to sync?

Whenever I open Spotify on my Android phone, the notification bar at the top of the screen says "Downloading". If I keep the app open in the background and then go back to it later, the same message appears again. I would expect Spotify to sync if it...

  • Casual Listener
  • Whenever I open Spotify on my Android phone, the notification bar at the top of the screen says "Downloading". If I keep the app open in the background and then go back to it later, the same message ...
  • Daniel
  • Community Legend
  • 314 Views
  • 2 replies
  • 0 likes
  • 314 Views
  • 2 replies
  • 0 likes