Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51511 Views
  • 66 replies
  • 25 likes
  • 51511 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881954 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881954 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27383 Views
  • 4 replies
  • 0 likes
  • 27383 Views
  • 4 replies
  • 0 likes

Spotify doesn't save my place after locking device

Let me explain: I like to listen to whole albums, but don't often finish them in their entirety before locking my device (Google Nexus 7). When I unlock my device, the track that was previously paused is no longer playing, and I have to select it aga...

  • Newbie
  • Let me explain: I like to listen to whole albums, but don't often finish them in their entirety before locking my device (Google Nexus 7). When I unlock my device, the track that was previously pause...
  • Daniel
  • Community Legend
  • 326 Views
  • 2 replies
  • 0 likes
  • 326 Views
  • 2 replies
  • 0 likes

How can I get expicit versions of albums?

I can't seem to find a lot of explicit albums, can anybody help me with this? Thank you.

  • Newbie
  • I can't seem to find a lot of explicit albums, can anybody help me with this? Thank you.
  • Daniel
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Audio effect not working on some songs and some playlist

I'm running kitkat 4.4.2 stock ROM on my nexus 4, Spotify 0.7.4.608.g206da179 Audio effect is not working on some songs and some playlist, seems really weird eh? Audio effect works on most of the songs in my old playlist (both streamed and stored for...

  • Regular
  • I'm running kitkat 4.4.2 stock ROM on my nexus 4,   Spotify 0.7.4.608.g206da179   Audio effect is not working on some songs and some playlist, seems really weird eh?   Audi...
  • icedfiend
  • Newbie
  • 1026 Views
  • 7 replies
  • 0 likes
  • 1026 Views
  • 7 replies
  • 0 likes

Artists and albums disappearing

For some reason, most of the artists and albums I have downloaded have disappeared from the artist and album views. I can still access everything from my playlists, but my playlists are long and unorganized so it would be very inconvienient. Spotify ...

  • Casual Listener
  • For some reason, most of the artists and albums I have downloaded have disappeared from the artist and album views. I can still access everything from my playlists, but my playlists are long and unor...
  • skthelegend
  • Newbie
  • 1092 Views
  • 8 replies
  • 0 likes
  • 1092 Views
  • 8 replies
  • 0 likes

Playlist stops

I have a IPod and playlist stops at the end of some songs. The problem started with a recent update.

  • Regular
  • I have a IPod and playlist stops at the end of some songs. The problem started with a recent update.
  • mrhaymack
  • Regular
  • 494 Views
  • 6 replies
  • 0 likes
  • 494 Views
  • 6 replies
  • 0 likes

New songs added via spotify mobile to playlist do not appear on desktop playlist, and vice-versa.

I have a playlist that I regularly add music to. Whenever I add new music to it via the mobile app, it doesn't show up inside the same playlist on the desktop version of spotify, and vice-versa (whether online or local). This is very frustrating. I'm...

  • Casual Listener
  • I have a playlist that I regularly add music to. Whenever I add new music to it via the mobile app, it doesn't show up inside the same playlist on the desktop version of spotify, and vice-versa (whet...
  • Atticus_Freeze
  • Casual Listener
  • 409 Views
  • 2 replies
  • 0 likes
  • 409 Views
  • 2 replies
  • 0 likes

Spotify slows down S3

Hi there,Whenever I start spotify on my S3 phone, my phone slows to a crawl. I hate this! it takes forever to open other apps such as facebook etc.Can you help?

  • Regular
  • Hi there, Whenever I start spotify on my S3 phone, my phone slows to a crawl. I hate this! it takes forever to open other apps such as facebook etc. Can you help?
  • kbrooksc
  • Community Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

My Spotify downloads music everytime I start it

Im a premium user of Spotify for a long time. Recently I got a new android phone and started to download some playlists I Had. The problem is that every time I start the app it always downloads music that was already downloaded. It starts with some s...

  • Casual Listener
  • Im a premium user of Spotify for a long time. Recently I got a new android phone and started to download some playlists I Had. The problem is that every time I start the app it always downloads music...
  • kbrooksc
  • Community Legend
  • 1285 Views
  • 3 replies
  • 0 likes
  • 1285 Views
  • 3 replies
  • 0 likes

premium doesn't work

i started testing the premium "mode" a few hours ago on my laptop. i thought that i could use this also on my mobile phone but it doesn't work. now my question: what do i have to do to use premium with my mobile phone ? or can i only use it with my l...

  • Casual Listener
  • i started testing the premium "mode" a few hours ago on my laptop. i thought that i could use this also on my mobile phone but it doesn't work. now my question: what do i have to do to use premium wi...
  • kbrooksc
  • Community Legend
  • 336 Views
  • 3 replies
  • 0 likes
  • 336 Views
  • 3 replies
  • 0 likes

Intrusive or what!!!!!!

The latest android update has become very intrusive, I can understand needing know when the phone is in use buy why does it need to know the remote number that you called? This is absolutely disgraceful behaviour on the part of spotify, it is like mu...

  • Casual Listener
  • The latest android update has become very intrusive, I can understand needing know when the phone is in use buy why does it need to know the remote number that you called?   This is absolute...
  • kbrooksc
  • Community Legend
  • 746 Views
  • 6 replies
  • 1 likes
  • 746 Views
  • 6 replies
  • 1 likes

Not working on Bq Maxwell Lite 4.1

The app doesn't work on my tablet with the new updates

  • Casual Listener
  • The app doesn't work on my tablet with the new updates
  • Barnir
  • Newbie
  • 574 Views
  • 3 replies
  • 0 likes
  • 574 Views
  • 3 replies
  • 0 likes

Distortions during playback

Hello, I started using Spotify on my mobile when I got my Nexus 5 last year in november/december. It always was on stock 4.2 and now 4.4.4, using the franco Kernel for almost the whole time. I did nothing with it but reducing the CPU's voltage (devic...

  • Regular
  • Hello,   I started using Spotify on my mobile when I got my Nexus 5 last year in november/december. It always was on stock 4.2 and now 4.4.4, using the franco Kernel for almost the whole tim...
  • S3cret91
  • Regular
  • 599 Views
  • 4 replies
  • 0 likes
  • 599 Views
  • 4 replies
  • 0 likes

spotify stops playing song in random moments

Since june / 2014 (version 1.1.1.162) I am encounrering this annoying bug:Music pauses in different moments without any reason, sometimes I have to tap 'play' 10 times to finish listening one song. Really annoying. It happens with downloaded songs to...

  • Casual Listener
  • Since june / 2014 (version 1.1.1.162) I am encounrering this annoying bug: Music pauses in different moments without any reason, sometimes I have to tap 'play' 10 times to finish listening one son...
  • Steffenbeffen
  • Newbie
  • 1302 Views
  • 7 replies
  • 1 likes
  • 1302 Views
  • 7 replies
  • 1 likes

help please!

On my pc I can see all of my songs in a Playlist but in my phone I got 7 songs instead of all 500

  • Newbie
  • On my pc I can see all of my songs in a Playlist but in my phone I got 7 songs instead of all 500
  • user-removed
  • Not applicable
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Random 'downloading music' notification.

HelloRecently, my phone will randomly display 'downloading music' in the status bar.I'm not sure why. I'm not synchronized with a pc and am not subscribed to any offline playlists appart from my own.This isn't a big deal, more of a minor annoyance!

  • Visitor
  • Hello Recently, my phone will randomly display 'downloading music' in the status bar. I'm not sure why. I'm not synchronized with a pc and am not subscribed to any offline playlists appart from...
  • user-removed
  • Not applicable
  • 1768 Views
  • 1 replies
  • 0 likes
  • 1768 Views
  • 1 replies
  • 0 likes

Unable to remove old android version

I always get asked to remove the old version of Spotify when I open my current vesion and I always do, then carry on using Spotify, then most of the time when I open Spotify I get asked again and all the time and can't stop the Android app from askin...

  • Casual Listener
  • I always get asked to remove the old version of Spotify when I open my current vesion and I always do, then carry on using Spotify, then most of the time when I open Spotify I get asked again and all...
  • ski123
  • Newbie
  • 801 Views
  • 2 replies
  • 0 likes
  • 801 Views
  • 2 replies
  • 0 likes

Booting to white screen and will not open APP

I used spotify for almost 2 months on my android phone with no issues. recently however when I have gone to open the app it boots to a white screen and does not open. eventually after sitting on the white screen so long it will force close the app wi...

  • Casual Listener
  • I used spotify for almost 2 months on my android phone with no issues. recently however when I have gone to open the app it boots to a white screen and does not open. eventually after sitting on the ...
  • JvdB01
  • Gig Goer
  • 6741 Views
  • 11 replies
  • 0 likes
  • 6741 Views
  • 11 replies
  • 0 likes

Offline music and Last FM scrobbling

Hi, I am a new user of the Android version of Spotify and I am wondering if the Last.fm scrobbling is working when I listen to my music offline. I know it will not reflect it immediately due to the "offline" fact but will my scrobbles be pushed once ...

  • Roadie
  • Hi,   I am a new user of the Android version of Spotify and I am wondering if the Last.fm scrobbling is working when I listen to my music offline. I know it will not reflect it immediat...
  • user-removed
  • Not applicable
  • 1135 Views
  • 1 replies
  • 0 likes
  • 1135 Views
  • 1 replies
  • 0 likes

Won't download all songs on SGS II

I got a galaxy s II with a 64gb sd card. I have the app installed on my sd card. I have roughly 7gb free but it won't download all my songs in my playlist. I have over 900 songs in it and it has got to around 77% but won't download anymore. Why is th...

  • Regular
  • I got a galaxy s II with a 64gb sd card. I have the app installed on my sd card. I have roughly 7gb free but it won't download all my songs in my playlist. I have over 900 songs in it and it has got ...
  • ahvenan
  • Music Fan
  • 1574 Views
  • 17 replies
  • 0 likes
  • 1574 Views
  • 17 replies
  • 0 likes

Solved!! I saved 1500 songs but I don't want them all on my smartphone!

Hi! First of all I am so happy since I have spotify premium. I've never listened to all this different music before. It's amazing!!! So many things to discover. Neverending. Having said that... I use to save a lot of artists and entire albums to list...

  • Visitor
  • Hi!   First of all I am so happy since I have spotify premium. I've never listened to all this different music before. It's amazing!!! So many things to discover. Neverending. Having said th...
  • dinomight
  • Spotify Star
  • 3222 Views
  • 5 replies
  • 0 likes
  • 3222 Views
  • 5 replies
  • 0 likes