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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56213 Views
  • 68 replies
  • 25 likes
  • 56213 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27936 Views
  • 5 replies
  • 0 likes
  • 27936 Views
  • 5 replies
  • 0 likes

Can't download playlists

Ive had spotify for some time and my sister and dad also use it. We had it synced to more than three devices so my kindle unsynced. When I went to redownload playlists it would only allow me to download new playlists, not the ones I had had on offlin...

  • Newbie
  • Ive had spotify for some time and my sister and dad also use it. We had it synced to more than three devices so my kindle unsynced. When I went to redownload playlists it would only allow me to downl...
  • dinomight
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Syncing local files of songs that are now unavailable in the Spotify catalogue

I recently discovered that Spotify doesn't offer the full albums of The Cat Empire anymore in their catalogue - which is bad enough. I have one album (Live on Earth) on my computer as mp3 files, so I can still listen to these songs in Spotify. The pr...

  • Casual Listener
  • I recently discovered that Spotify doesn't offer the full albums of The Cat Empire anymore in their catalogue - which is bad enough. I have one album (Live on Earth) on my computer as mp3 files, so...
  • dinomight
  • Spotify Star
  • 1761 Views
  • 10 replies
  • 0 likes
  • 1761 Views
  • 10 replies
  • 0 likes

Lock screen widget problem

I have Sony Xperia Z1 Compact with stock lock screen. Recently I've noticed that the lock screen widget does not show up anymore (technically it does, but in a fraction of second it flickers and disappears). Thanks to another discussion here I unders...

  • Casual Listener
  • ...peria, however, as we can see from this report: http://community.spotify.com/t5/forums/mobileforumtopicpage/board-id/spotifyandroid/thread-id/30814/ ,the problem itself is with other software as well. A...
  • lastguru
  • Casual Listener
  • 2430 Views
  • 1 replies
  • 1 likes
  • bug report
    lock screen
    Widget
  • 2430 Views
  • 1 replies
  • 1 likes

availability in Reunion Island

Hi i want to use SPotify on my XPERIAZ IN reunion Island Your site says it is available in this part of the world, but when i download it fromplaystore.... it says it is NOT WHy is that so

  • Newbie
  • Hi i want to use SPotify on my XPERIAZ IN reunion Island Your site says it is available in this part of the world, but when i download it fromplaystore.... it says it is NOT WHy is that so
  • Peter__
  • Community Legend
  • 1086 Views
  • 1 replies
  • 0 likes
  • 1086 Views
  • 1 replies
  • 0 likes

Volume is low until I pause and resume.

I have a S3 on Verizon with Android 4.3 and the latest Spotify (1.1.1.162). When I start playing a track the volume immediately drops a little bit, maybe 20%. If I pause then resume playback, it returns to the full level. If I skip tracks, it will dr...

  • Casual Listener
  • I have a S3 on Verizon with Android 4.3 and the latest Spotify (1.1.1.162). When I start playing a track the volume immediately drops a little bit, maybe 20%. If I pause then resume playback, it retu...
  • VikingATX
  • Casual Listener
  • 440 Views
  • 2 replies
  • 0 likes
  • 440 Views
  • 2 replies
  • 0 likes

Solved!! Always downloading music

I was wondering why spotify downloads music every time I connect to the internet.It downloads not all music but couple of songs from 1 to 6.

  • Music Fan
  • I was wondering why spotify downloads music every time I connect to the internet.It downloads not all music but couple of songs from 1 to 6.
  • Joe
  • Community Legend
  • 9463 Views
  • 8 replies
  • 0 likes
  • 9463 Views
  • 8 replies
  • 0 likes

Track not available in mobile

I recently purchased an MP3 via Amazon.com. The file is downloaded on my desktop and available in local files on Spotify. I have added it to a playlist. When I go to theplaylist on mobile all songs are available EXCEPT the one song I purchased form A...

  • Casual Listener
  • I recently purchased an MP3 via Amazon.com.  The file is downloaded on my desktop and available in local files on Spotify.  I have added it to a playlist.  When I go to theplaylist on ...
  • hanneuh
  • Casual Listener
  • 1928 Views
  • 4 replies
  • 0 likes
  • 1928 Views
  • 4 replies
  • 0 likes

Samsung Galaxy S5 T-Mobile US Samsung Galaxy S5 SM-GT900T

I got a new Galaxy S5 from T-Mobile and tried to install the Spotify App. It installed and told me that the version of the app was outdated ("You need to update Spotify. This version of spotify is no longer supported. Please go to Google Play and ins...

  • Casual Listener
  • I got a new Galaxy S5 from T-Mobile and tried to install the Spotify App. It installed and told me that the version of the app was outdated ("You need to update Spotify. This version of spotify is no...
  • Peter__
  • Community Legend
  • 1267 Views
  • 4 replies
  • 0 likes
  • 1267 Views
  • 4 replies
  • 0 likes

Spotify stops playing after a few seconds

Hello, When i try to play "my music" spotify stops playing after 5 seconds. It looks like it's reconnecting. Someone got any idea? Thnx

  • Regular
  • Hello,   When i try to play "my music" spotify stops playing after 5 seconds.  It looks like it's reconnecting. Someone got any idea?   Thnx
  • SanderV3
  • Regular
  • 1839 Views
  • 8 replies
  • 0 likes
  • 1839 Views
  • 8 replies
  • 0 likes

Solved!! Playlist folder takes very long time to load

Hi @ all, i have a playlist folder with about 320 Playlists in it (one per album), and i like to open the playlist folder selct "all tracks" and push "shuffle" to listen to all of these albums randomly. That works, but i have this issue where i open ...

  • Regular
  • Hi @ all,    i have a playlist folder with about 320 Playlists in it (one per album), and i like to open the playlist folder selct "all tracks" and push "shuffle" to listen to all of th...
  • Joe
  • Community Legend
  • 5484 Views
  • 8 replies
  • 0 likes
  • 5484 Views
  • 8 replies
  • 0 likes

Turning off the app on Android device?

I really like Spotify but I can't figure out how to quit the application when I'm done listening to music on my Android dev ice. Anyone have a clue?

  • Casual Listener
  • I really like Spotify but I can't figure out how to quit the application when I'm done listening to music on my Android dev ice. Anyone have a clue?
  • Joe
  • Community Legend
  • 431 Views
  • 3 replies
  • 0 likes
  • 431 Views
  • 3 replies
  • 0 likes

premium but still getting ads

I have recently purchased premium and have all features except ad free listening does anyone know how to get rid of them as its the main reason I upgraded

  • Newbie
  • I have recently purchased premium and have all features except ad free listening does anyone know how to get rid of them as its the main reason I upgraded
  • SuperWisdom
  • Community Legend
  • 426 Views
  • 2 replies
  • 0 likes
  • 426 Views
  • 2 replies
  • 0 likes

Spotify not visible on HTC car app since re-install

I have an HTC one S and have been very happily using spotify to play music in my car for ages. Then I am made to install the new spotify and it does not appear as a music app any longer. May be a spotify problem or HTC I do not care I am on the verge...

  • Newbie
  • I have an HTC one S and have been very happily using spotify to play music in my car for ages. Then I am made to install the new spotify and it does not appear as a music app any longer. May be a spo...
  • 504 Views
  • 0 replies
  • 0 likes
  • 504 Views
  • 0 replies
  • 0 likes

Solved!! Android update that screwed me

followed phone direction to update the Android ver. only to find it won't opperate on my phone. After two years of 'can't grumble' usuage. Super jolly spotify response distills to 'sorry mate yr f**k'd'. I can't even reload old version. come on you b...

  • Regular
  • followed phone direction to update the Android ver. only to find it won't opperate on my phone. After two years of 'can't grumble' usuage. Super jolly spotify response  distills to 'sorry mate y...
  • Joe
  • Community Legend
  • 491 Views
  • 3 replies
  • 0 likes
  • 491 Views
  • 3 replies
  • 0 likes

Local Files won't play on my Samsung Galaxy S5 "track is unavailable"

Hi everyone, I apologize if this has been resolved in another thread, but I'm going CRAZY trying to resolve this... I have a premium account. I went into my desktop version and imported some local tracks from my computer. Easy. Then I added them to m...

  • Newbie
  • Hi everyone, I apologize if this has been resolved in another thread, but I'm going CRAZY trying to resolve this...   I have a premium account.   I went into my desktop version and ...
  • Joe
  • Community Legend
  • 3591 Views
  • 1 replies
  • 0 likes
  • 3591 Views
  • 1 replies
  • 0 likes

Solved!! [Android 4.4.3]Touching crossfade slider sends app to background.

I'm using Nexus 4 (4.4.3),Spotify 1.1.0.113 when i touch crossfade slider app closes itself.Any help?

  • Newbie
  • I'm using Nexus 4 (4.4.3),Spotify 1.1.0.113 when i touch crossfade slider app closes itself.Any help?  
  • AlphaK
  • Casual Listener
  • 2906 Views
  • 14 replies
  • 3 likes
  • android 4.4.3
    bug
    crossfade slider
  • 2906 Views
  • 14 replies
  • 3 likes

Solved!! I accidentally pressed the 7 days free trial on my tablet ,will i be charged after it ends ?

Hello ,I was on my tablet and I accidentally pressed "7 days free trial" , I went to my subscribitions and it says that once it ends my account will become a Spotify free account. Under "Payment Method" it says "You do not currently have a payment pr...

  • Casual Listener
  • Hello ,I was on my tablet and I accidentally pressed "7 days free trial" , I went to my subscribitions and it says that once it ends my account will become a Spotify free account. Under "Payment Meth...
  • YetiNinja
  • Casual Listener
  • 1917 Views
  • 2 replies
  • 0 likes
  • 1917 Views
  • 2 replies
  • 0 likes

...for anyone that has the Sound Rise alarm clock

I've been having an issue with my Sound Rise alarm clock. I'll start my Spotify play list before I go to bed and set the sleep timer, but when the alarm goes off in the morning it won't connect and resume the playlist to wake me up. Has anyone else e...

  • Casual Listener
  • I've been having an issue with my Sound Rise alarm clock. I'll start my Spotify play list before I go to bed and set the sleep timer, but when the alarm goes off in the morning it won't connect and r...
  • Joe
  • Community Legend
  • 1094 Views
  • 3 replies
  • 0 likes
  • 1094 Views
  • 3 replies
  • 0 likes

Android Issue - Can't start app after reinstall.

I was experiencing a problem where by Spotify would not download any additional offiline files. It would flash up in the status bar saying downloading 1 of 160 (0%) and then disappear. I had heard that this can be caused by a corrupt database and the...

  • Newbie
  • I was experiencing a problem where by Spotify would not download any additional offiline files. It would flash up in the status bar saying downloading 1 of 160 (0%) and then disappear. I had heard ...
  • Joe
  • Community Legend
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Galaxy S4 Android 4.3 update, Equalizer possibly fixed

I just recieved a 15MB update on Android 4.3 on my S4, and first thing I did was test Spotify with the Equalizer app. To my surpise the EQ seems to work again and doesn't cause Spotify to play without any sound. Let's hope it stays that way

  • Music Fan
  • I just recieved a 15MB update on Android 4.3 on my S4, and first thing I did was test Spotify with the Equalizer app. To my surpise the EQ seems to work again and doesn't cause Spotify to play withou...
  • richhemmings
  • Newbie
  • 4323 Views
  • 5 replies
  • 0 likes
  • 4323 Views
  • 5 replies
  • 0 likes