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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42901 Views
  • 66 replies
  • 25 likes
  • 42901 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878226 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878226 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26440 Views
  • 4 replies
  • 0 likes
  • 26440 Views
  • 4 replies
  • 0 likes

Solved!! I have a Spotify Playlist that isn't allowing me to add more than 111 songs.

I don't get any sort of error message. The new songs just don't get added. I only use Spotify on my cell phone and Samsung Smart TV.

  • Casual Listener
  • I don't get any sort of error message. The new songs just don't get added. I only use Spotify on my cell phone and Samsung Smart TV.
  • Peter__
  • Community Legend
  • 585 Views
  • 4 replies
  • 0 likes
  • 585 Views
  • 4 replies
  • 0 likes

"Your music" to starred?

Hello, How to copy/move the music from "your music" to starred? I have an AV Receiver (Onkyo) which I'm using with Spotify and it uses the old fashioned starred list. I don't count on Onkyo to release a firmware to use the "your music" system. So, my...

  • Casual Listener
  • Hello,   How to copy/move the music from "your music" to starred?   I have an AV Receiver (Onkyo) which I'm using with Spotify and it uses the old fashioned starred list. I don't ...
  • ouais25
  • Casual Listener
  • 668 Views
  • 2 replies
  • 0 likes
  • Your Music
  • 668 Views
  • 2 replies
  • 0 likes

Solved!! can't log in

I recently got a new phone and can't log into my account it keeps saying we're having trouble try again later, at least 5or6 times. Is anyone else receiving this message on androids?

  • Regular
  • I recently got a new phone and can't log into my account it keeps saying we're having trouble try again later, at least 5or6 times. Is anyone else receiving this message on androids?
  • mactres
  • Regular
  • 744 Views
  • 8 replies
  • 0 likes
  • 744 Views
  • 8 replies
  • 0 likes

How do I stop Spotify using data when I'm not on WiFi?

When I'm not using wifi, and using downloaded playlists, in private mode, download over 2G/3G switched off, And "background data" is disabled in the app settings. it still uses data! Megabytes of the stuff. This is totally unacceptable because it is ...

  • Roadie
  • When I'm not using wifi, and using downloaded playlists, in private mode, download over 2G/3G switched off, And "background data" is disabled in the app settings. it still uses data! Megabytes of the...
  • Joe
  • Community Legend
  • 1718 Views
  • 3 replies
  • 0 likes
  • 1718 Views
  • 3 replies
  • 0 likes

Spotify stops playing after ten minutes when on WIFI but plays fine when using 4G

Whenever I try to stream music on my KINDLE or my ANDROID phone (HTC THUNDERBOLT) the music will stop playing after ten minutes (even if it's in the middle of a song). This happens when I'm on WIFI. If I have the phone in 4G mode, it plays fine. I ha...

  • Regular
  • Whenever I try to stream music on my KINDLE or my ANDROID phone  (HTC THUNDERBOLT) the music will stop playing after ten minutes (even if it's in the middle of a song). This happens when I'm on ...
  • Joe
  • Community Legend
  • 736 Views
  • 6 replies
  • 0 likes
  • 736 Views
  • 6 replies
  • 0 likes

code #1118578

Spotify isn't allowing me to sign in using facebook and it is giving me a code of #1118578. How do i get this fixed on droid 4. Android version 4.0.4

  • Casual Listener
  • Spotify isn't allowing me to sign in using facebook and it is giving me a code of #1118578. How do i get this fixed on droid 4. Android version 4.0.4
  • Joe
  • Community Legend
  • 2706 Views
  • 10 replies
  • 0 likes
  • 2706 Views
  • 10 replies
  • 0 likes

progress bar and next button navigation gone?

I just updated to the newest version on my android device. Where did the screen go where I could use the progress bar and next button to navigate music?

  • Casual Listener
  • I just updated to the newest version on my android device. Where did the screen go where I could use the progress bar and next button to navigate music?
  • Joe
  • Community Legend
  • 604 Views
  • 4 replies
  • 0 likes
  • 604 Views
  • 4 replies
  • 0 likes

Solved!! can't download offline tracks since new version

Hello everyone, here's my problem: I am an android user and until yesterday had no trouble at all listening to music offline on my phone. Then Spotify asked me to get the new version (the app is now called Spotify music) and since then I have not bee...

  • Newbie
  • Hello everyone,   here's my problem: I am an android user and until yesterday had no trouble at all listening to music offline on my phone. Then Spotify asked me to get the new version (the ...
  • pauljb07
  • Casual Listener
  • 770 Views
  • 6 replies
  • 0 likes
  • 770 Views
  • 6 replies
  • 0 likes

Android 2.3.4 problem

I'm having trouble installing app on Android 2.3.4. Installed old one, Spotify says "You need to update Spotify", pressing on "DOWNLOAD" opens Play Store with new app called "Spotify Music", however I can't install it as "Your device isn't compatible...

  • Casual Listener
  • I'm having trouble installing app on Android 2.3.4. Installed old one, Spotify says "You need to update Spotify", pressing on "DOWNLOAD" opens Play Store with new app called "Spotify Music", however ...
  • einoras
  • Casual Listener
  • 1438 Views
  • 3 replies
  • 0 likes
  • 1438 Views
  • 3 replies
  • 0 likes

not working offline

upgraded to premium 3 hrs ago so i could listen to playlists i have in offline mode ,not needing wi-fi or wireless ,as soon as i left my house the music started to cut out ,then come bk on cut out then come bk ,so i came home poarked on my drive ,and...

  • Casual Listener
  • upgraded to premium 3 hrs ago so i could listen to playlists i have in offline mode ,not needing wi-fi or wireless ,as soon as i left my house the music started to cut out ,then come bk on cut out th...
  • Peter__
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

kindle

I have a kindle fire and downloaded spotify and it works, sort of. It will only play shuffled songs, and it shows all my playlists, but I click on the songs and they don't work. What do I do?

  • Regular
  • I have a kindle fire and downloaded spotify and it works, sort of. It will only play shuffled songs, and it shows all my playlists, but I click on the songs and they don't work. What do I do?
  • Furioso
  • Casual Listener
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Solved!! New offline android device added every day

Hello,Since I got my HTC One (m7) a few weeks ago, every couple of days my spotify app would tell me that I have exceeded my permitted 3 offline synced devices, and wipe all my downloaded songs. I have now cleared all my offline devices using the web...

  • Casual Listener
  • Hello, Since I got my HTC One (m7) a few weeks ago, every couple of days my spotify app would tell me that I have exceeded my permitted 3 offline synced devices, and wipe all my downloaded songs. ...
  • smetzler
  • Casual Listener
  • 363 Views
  • 2 replies
  • 0 likes
  • 363 Views
  • 2 replies
  • 0 likes

offline lists disapeared

Hi, This weekend I downloaded a bunch of songs for my holiday. Yesterday, suddenly I had to log in again and when I did this, all my offline lists disapeared. I started downloading again. Will the songs disappear again? what happened? Hope you'll hav...

  • Newbie
  • Hi,   This weekend I downloaded a bunch of songs for my holiday. Yesterday, suddenly I had to log in again and when I did this,  all my offline lists disapeared.    I star...
  • Merik
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Explicit on Shuffle/Edited in Album

For example, if I go to Childish Gambino and hit shuffle, I get songs with explicit lyrics. However if I go into an album, the song is then edited. It seems to happen specifically with the album Camp (i.e., the song Bonfire or Backpackers). I also no...

  • Newbie
  • For example, if I go to Childish Gambino and hit shuffle, I get songs with explicit lyrics.  However if I go into an album, the song is then edited.  It seems to happen specifically with th...
  • Joe
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Slow on new KitKat

My spotify got incredible slow after latest software update! Any suggestions?

  • Newbie
  • My spotify got incredible slow after latest software update! Any suggestions?
  • Joe
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Can't sync playlists, says device is full- definitely isn't!?

Ever since the new update or new spotfy app- whatever you want to call it was installed on my phone (Galaxy S3) I try to download playlists for offline mode and it instantly stops and says my device is full. It defenitely isn't though- theres 8g avai...

  • Casual Listener
  • Ever since the new update or new spotfy app- whatever you want to call it was installed on my phone (Galaxy S3) I try to download playlists for offline mode and it instantly stops and says my device ...
  • leeannesmith81
  • Newbie
  • 618 Views
  • 5 replies
  • 1 likes
  • 618 Views
  • 5 replies
  • 1 likes

galaxy ace

Am I being blackmailed into buying a new phone?Mario

  • Newbie
  • Am I being blackmailed into buying a new phone? Mario
  • Andrews32
  • Roadie
  • 257 Views
  • 2 replies
  • 0 likes
  • 257 Views
  • 2 replies
  • 0 likes

No sd-card support in android 4.4?

I have an Sony Xperia ZR which got an kitkat-update a few days ago. Everything seems fine except that Spotify no longer stores downloaded songs on the sd-card. The phone has only 4,6GB internal available memory, and around 1GB after I've installed th...

  • Casual Listener
  • I have an Sony Xperia ZR which got an kitkat-update a few days ago. Everything seems fine except that Spotify no longer stores downloaded songs on the sd-card.   The phone has only 4,6GB i...
  • erlingba
  • Casual Listener
  • 349 Views
  • 2 replies
  • 0 likes
  • 349 Views
  • 2 replies
  • 0 likes

Spotify update wifi bug - SG2 w/ solution

Spotify just ran an installer which handily deleted all my music from my phone and uninstalled the last one (bit crap, but oh well, guess there must be a good reason). Big problems on start up, my Samsung SG2 would not login via facebook. Would displ...

  • Newbie
  • Spotify just ran an installer which handily deleted all my music from my phone and uninstalled the last one (bit crap, but oh well, guess there must be a good reason).   Big problems on star...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Lost Playlist

I can't find my paylist after I tried to sync it to my phone, and Its not in recover playlist?

  • Newbie
  • I can't find my paylist after I tried to sync it to my phone, and Its not in recover playlist?
  • Joe
  • Community Legend
  • 169 Views
  • 2 replies
  • 0 likes
  • 169 Views
  • 2 replies
  • 0 likes