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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42861 Views
  • 66 replies
  • 25 likes
  • 42861 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878214 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878214 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26427 Views
  • 4 replies
  • 0 likes
  • 26427 Views
  • 4 replies
  • 0 likes

Unable to sync Local Files

Hello.. i've looked all over the web and tried everything but yet it doesn't seem to work. DescriptionI'll try to give as much info as possible I'm trying to transfer my local music files to my spotify so ill be able to listen to music that isn't on ...

  • Visitor
  • Hello.. i've looked all over the web and tried everything but yet it doesn't seem to work.       Description I'll try to give as much info as possible   I'm trying to...
  • Joe
  • Community Legend
  • 1336 Views
  • 13 replies
  • 0 likes
  • 1336 Views
  • 13 replies
  • 0 likes

No Internet connection

It seems this is an ongoing issue for many. I am trying to use it on my Android tablet, says no Internet connection but all other apps on the tablet have a connection via wifi. Just updated the app and deleted the old version so I'm not sure uninstal...

  • Newbie
  • It seems this is an ongoing issue for many. I am trying to use it on my Android tablet, says no Internet connection but all other apps on the tablet have a connection via wifi. Just updated the ...
  • Joe
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Album cover art always needs to download

I am not sure if this is a bug or a "feature" but almost every other time I pull up my playlists the app has lost all of the cover art for each album and needs to redownload them all. This is very annoying because I have to wait until each cover art ...

  • Casual Listener
  • I am not sure if this is a bug or a "feature" but almost every other time I pull up my playlists the app has lost all of the cover art for each album and needs to redownload them all. This is very an...
  • Seabass4life
  • Casual Listener
  • 1189 Views
  • 3 replies
  • 0 likes
  • 1189 Views
  • 3 replies
  • 0 likes

Solved!! Downloading every single day

Hello. I have a big problem with my app.... I have to download my playlist every single day.... Downloading my playlist of songs - about 500, and I have it saved. But next day, when I need to use my spotify outside - no music, again 0...And I need to...

  • Regular
  • Hello. I have a big problem with my app.... I have to download my playlist every single day.... Downloading my playlist of songs - about 500, and I have it saved. But next day, when I need t...
  • Joe
  • Community Legend
  • 1742 Views
  • 6 replies
  • 0 likes
  • 1742 Views
  • 6 replies
  • 0 likes

HTC ONE, Ipod Touch and my old HIFI

I´m considering buying a HTC ONE m8, and Spotify is connected in the subscription plan. I´ve never done the streaming thing, and I have all my music on an Ipod Touch (4G) that´s hooked up to my HIFI with an audio jack. Before I buy the phone I want t...

  • Casual Listener
  • I´m considering buying a HTC ONE m8, and Spotify is connected in the subscription plan. I´ve never done the streaming thing, and I have all my music on an Ipod Touch (4G) that´s hooked up to my HIFI ...
  • Peter__
  • Community Legend
  • 386 Views
  • 1 replies
  • 0 likes
  • 386 Views
  • 1 replies
  • 0 likes

Audio Effects Issue

Seriously, what's going on with the audio effects issue on Samsung devices? How long is this going to continue without any meaningful response or attempt at resolution from Spotify? This has been going on for several months so although I am paying fo...

  • Regular
  • Seriously, what's going on with the audio effects issue on Samsung devices? How long is this going to continue without any meaningful response or attempt at resolution from Spotify? This has been goi...
  • DJtiger
  • Casual Listener
  • 744 Views
  • 9 replies
  • 2 likes
  • 744 Views
  • 9 replies
  • 2 likes

downloading

I press download on my droid to download to playlist. It's now downloading 1500 plus songs. How do I make it stop downloading?

  • Newbie
  • I press download on my droid to download to playlist. It's now downloading 1500 plus songs. How do I make it stop downloading?
  • townlakeangel
  • Newbie
  • 447 Views
  • 4 replies
  • 0 likes
  • 447 Views
  • 4 replies
  • 0 likes

Wireless settings

I am using a Samsung Tablet 3 Lite with wifi. After palying a song or two, I ALWAYS lose my internet connection. No other wifi devises here have this issue. I have ATT DSL. ATT is wondering if there are specific router settings I need to know about. ...

  • Regular
  • I am using a Samsung Tablet 3 Lite with wifi.  After palying a song or two, I ALWAYS lose my internet connection.  No other wifi devises here have this issue.  I have ATT DSL.  AT...
  • Joe
  • Community Legend
  • 1027 Views
  • 4 replies
  • 0 likes
  • 1027 Views
  • 4 replies
  • 0 likes

**bleep** Spotify

I have never been more upset with an app in my entire life. I literally spent DAYS making playlists and downloading all of the music I wanted via spotify premium before leaving on a 3 week business trip. The day I landed the app tells me that the ver...

  • Casual Listener
  • I have never been more upset with an app in my entire life.  I literally spent DAYS making playlists and downloading all of the music I wanted via spotify premium before leaving on a 3 week busi...
  • Andrews32
  • Roadie
  • 598 Views
  • 7 replies
  • 1 likes
  • 598 Views
  • 7 replies
  • 1 likes

Last chance for spotify

Hello, I have used spotify premium since 2011, I love how it works on my computer but the android app has never been realy good. Since a couple of days i cant use spotify anymore on my phone, I am giving it one last shot: 1:What doe i have to do to m...

  • Music Fan
  • Hello,   I have used spotify premium since 2011, I love how it works on my computer but the android app has never been realy good. Since a couple of days i cant use spotify anymore on my p...
  • harpingon
  • Casual Listener
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

Music doesn't duck/lower when played through AUX or headphones

It's a great implentation if done correctly. Music does duck when getting a notification or driving directions through speakers, but when listening to my music in my car or while wearing headphones my music will mute (Not pause) and continue back at ...

  • Newbie
  • It's a great implentation if done correctly. Music does duck when getting a notification or driving directions through speakers, but when listening to my music in my car or while wearing headphones ...
  • 384 Views
  • 0 replies
  • 0 likes
  • Music doesn't lower duck aux headphones earphones
  • 384 Views
  • 0 replies
  • 0 likes

Note 3 premium member now working.

First off... I am a premium member. I have a Note 3 that has upgraded the firmware and the newest version of Spotify. Ever since the updates every time I start to play a song. It stops and the program flashes and restets. I have not been able to play...

  • Newbie
  • First off... I am a premium member. I have a Note 3 that has upgraded the firmware and the newest version of Spotify. Ever since the updates every time I start to play a song. It stops and the progra...
  • Joe
  • Community Legend
  • 583 Views
  • 2 replies
  • 0 likes
  • android not playing
  • 583 Views
  • 2 replies
  • 0 likes

Download local files

Hello, Spotify.This post was overdue for me to make. In light of recent events I've come to try the new app (been using an old one, from late 2012) and still, the ability to sync and download my music on my computer (mp3s and m4as) is not there yet. ...

  • Gig Goer
  • Hello, Spotify. This post was overdue for me to make. In light of recent events I've come to try the new app (been using an old one, from late 2012) and still, the ability to sync and download my ...
  • YouKS
  • Gig Goer
  • 781 Views
  • 4 replies
  • 0 likes
  • 781 Views
  • 4 replies
  • 0 likes

"Old" devices

I also have an "old" device and just signed on Deezer. I give Spotify a couple of days more to give me a solution.

  • Regular
  • I also have an "old" device and just signed on Deezer. I give Spotify a couple of days more to give me a solution.
  • Andrews32
  • Roadie
  • 2470 Views
  • 7 replies
  • 2 likes
  • 2470 Views
  • 7 replies
  • 2 likes

"Songs", "Albums" and "Artists" listing are now empty

Hello there !I'm encountering a really strange bug on my Nexus 4 (running Spotify 1.10.113 and stock Android 4.4.2): for an unknown reason, the Spotify app suddenly acts like I've never saved any albums and titles, like showed on the following screen...

  • Gig Goer
  • Hello there ! I'm encountering a really strange bug on my Nexus 4 (running Spotify 1.10.113 and stock Android 4.4.2): for an unknown reason, the Spotify app suddenly acts like I've never saved any...
  • BlackEco
  • Gig Goer
  • 1510 Views
  • 5 replies
  • 0 likes
  • 1510 Views
  • 5 replies
  • 0 likes

New mobile app wrecked my offline lists

The new mobile app was simply the worst update ever! Spotify just decided you are forced to download it right away, by stating that the previous app version is no longer supported and would not open. Then, without warning you what will happen, the ne...

  • Regular
  • The new mobile app was simply the worst update ever! Spotify just decided you are forced to download it right away, by stating that the previous app version is no longer supported and would not ope...
  • jamesmahood
  • Newbie
  • 505 Views
  • 4 replies
  • 1 likes
  • 505 Views
  • 4 replies
  • 1 likes

Offline download?

Hi I'm currently a new user to Spotify and I just got the 7 day free trial.If I download music (using the offline player mode), will I get charged? If so, will I be notified? I am worried about getting charged, although I have not downloaded anything...

  • Newbie
  • Hi I'm currently a new user to Spotify and I just got the 7 day free trial.If I download music (using the offline player mode), will I get charged? If so, will I be notified?   I am worried ...
  • Joe
  • Community Legend
  • 507 Views
  • 1 replies
  • 0 likes
  • 507 Views
  • 1 replies
  • 0 likes

Galaxy Note 3 screen on when device is plugged in

I'd like to have my screen remain on when my Note 3 is plugged in - so I can view the song name / artist. Can Spotify add a settign that allows me to do this - perhaps similar to Pandora, Slacker, etc.?

  • Casual Listener
  • I'd like to have my screen remain on when my Note 3 is plugged in - so I can view the song name / artist. Can Spotify add a settign that allows me to do this - perhaps similar to Pandora, Slacker, et...
  • Joe
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

New Spotify Music and not Spotify?

I have been using spotify on my Android device for years and therfore have been a Premium Member for years too and I have been a very strong advocate of Spotify too. Today I did an update which told me that "Spotify" was no longer in use and I had to...

  • Casual Listener
  • I have been using spotify on my Android device for years and therfore have been a Premium Member for years too and I have been a very strong advocate of Spotify too.   Today I did an update ...
  • Piggbox
  • Casual Listener
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

Solved!! New version does not work

I've just been forced to download the new version. But it won't open. All I get is a blank screen and an error message pop up saying 'unfortunately this app crashed' I use a HTC one m8. Is someone working on a fix because right now I cannot listen to...

  • Music Fan
  • I've just been forced to download the new version. But it won't open. All I get is a blank screen and an error message pop up saying 'unfortunately this app crashed' I use a HTC one m8. Is someone ...
  • Rick101
  • Music Fan
  • 3143 Views
  • 15 replies
  • 0 likes
  • 3143 Views
  • 15 replies
  • 0 likes