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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46684 Views
  • 66 replies
  • 25 likes
  • 46684 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879831 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879831 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26850 Views
  • 4 replies
  • 0 likes
  • 26850 Views
  • 4 replies
  • 0 likes

Repeat Only One Song...and One song Only.

Alrighty, I have been reading all the posts about how to find the repeat button. I found it but it doesn't seem to be working for me. So I play a song. tap the album cover and then click repeat. I would normally think that doing this would cause spot...

  • Newbie
  • Alrighty, I have been reading all the posts about how to find the repeat button.  I found it but it doesn't seem to be working for me.  So I play a song.  tap the album cover and then ...
  • Feimitsu
  • Casual Listener
  • 469 Views
  • 1 replies
  • 0 likes
  • 469 Views
  • 1 replies
  • 0 likes

Can't move data to sd card.

Hey everyone, i'm having trouble moving the spotify offline data. I've tried installing the old version and changing the directory to my external sd, but when i go into spotify and download a playlist, it still downloads to my internal storage. Any h...

  • Music Fan
  • Hey everyone, i'm having trouble moving the spotify offline data. I've tried installing the old version and changing the directory to my external sd, but when i go into spotify and download a playlis...
  • Mjiacik
  • Regular
  • 14191 Views
  • 4 replies
  • 0 likes
  • 14191 Views
  • 4 replies
  • 0 likes

Solved!! Trying to log in from a different country

Hi. I use spotify from Turkey. It has newly entered our borders. I normally use spotify from my samsung tablet. But lately when i try to login it gives me.an error saying "trying to login from a different country" (i dont know if this is the exact me...

  • Regular
  • Hi. I use spotify from Turkey. It has newly entered our borders. I normally use spotify from my samsung tablet. But lately when i try to login it gives me.an error saying "trying to login from a diff...
  • Sareban
  • Regular
  • 2949 Views
  • 8 replies
  • 0 likes
  • 2949 Views
  • 8 replies
  • 0 likes

Spotify can't locate my phone over wi-fi

I know ALOT of other people have this problem, and I've read several other threads about it, and I've tried everything and it still can't find my over wifi. If Spotify don't make syncing with your phone available through USB, I will cancel my premium...

  • Casual Listener
  • I know ALOT of other people have this problem, and I've read several other threads about it, and I've tried everything and it still can't find my over wifi.    If Spotify don't make syn...
  • Jamedjo
  • Newbie
  • 7361 Views
  • 23 replies
  • 0 likes
  • 7361 Views
  • 23 replies
  • 0 likes

Logout

Every time I try to get on Spotify, it asks me to log in again. This causes problems, since it's finally able to download to my SD card and every time it does this it loses all downloaded content and settings (but still takes up space on my card). Ph...

  • Regular
  • Every time I try to get on Spotify, it asks me to log in again. This causes problems, since it's finally able to download to my SD card and every time it does this it loses all downloaded content and...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Solved!! Spotify saving songs & using space even when online?

I cleared all Spotify data (and re-logged in), so I'm starting "fresh". I have NO playlists set to sync for offline use Spotify is in online mode. If I then look at the DATA used by the Spotify app, it grows and grows as I listen to music, consuming ...

  • Visitor
  • I cleared all Spotify data (and re-logged in), so I'm starting "fresh".   I have NO playlists set to sync for offline use   Spotify is in online mode.   If I then look at t...
  • Feimitsu
  • Casual Listener
  • 953 Views
  • 6 replies
  • 0 likes
  • 953 Views
  • 6 replies
  • 0 likes

App on phone says logged into three devices when I am not

SO for last month app has not worked. Resets every 8 seconds, totally useles, but I keep trying. Today the app tells me I am logged into 3 devices already. Go online and make sure I am not logged in anywhere. Ty again and still tells me I am synced w...

  • Music Fan
  • SO for last month app has not worked. Resets every 8 seconds, totally useles, but I keep trying. Today the app tells me I am logged into 3 devices already. Go online and make sure I am not logged in ...
  • Peter__
  • Community Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Gift Card Issues

Hi Guys I recently purchased a 3 month gift card on the 20/05/14 for my girlfriend who lives in Spain. She's having trouble redeeming the code as I purchased the gift card online in the Uk. What do i need to do? Should I cancel the card? Its a birthd...

  • Casual Listener
  • Hi Guys  I recently purchased a 3 month gift card on the 20/05/14 for my girlfriend who lives in Spain. She's having trouble redeeming the code as I purchased the gift card online in the Uk. Wh...
  • Daniel
  • Community Legend
  • 211 Views
  • 2 replies
  • 0 likes
  • 211 Views
  • 2 replies
  • 0 likes

Spotify permanently crashing since last update

Since the last major update has been released (new design & visuals) Spotify doesn't work anymore. Everytime I start the application it simply closes the app, without giving me any notice or error code. I have narrowed it down to the error being the ...

  • Casual Listener
  • Since the last major update has been released (new design & visuals) Spotify doesn't work anymore. Everytime I start the application it simply closes the app, without giving me any notice or erro...
  • timn1991
  • Casual Listener
  • 348 Views
  • 4 replies
  • 0 likes
  • 348 Views
  • 4 replies
  • 0 likes

normal sound over speakers, broken sound with In-Ears

Hello, I use Samsung GT-i9000 with Firmware Version 2.2 I installed the newest Version of Spotify and I´m Premium User. I use Vivanco In-Ears. When I listen to music via Spotify using the integrated speakers from my mobile phone, music sounds correct...

  • Casual Listener
  • Hello, I use Samsung GT-i9000 with Firmware Version 2.2  I installed the newest Version of Spotify and I´m Premium User. I use Vivanco In-Ears.   When I listen to music via Spotif...
  • Stelzbock44
  • Casual Listener
  • 250 Views
  • 2 replies
  • 0 likes
  • 250 Views
  • 2 replies
  • 0 likes

Problem connecting as a remote

Im trying to connect my phone as a romeote for spotify but spotify wont find my phone as a device. I saw somewhere that my PC needs to be connected wirelessly for it to work.So my question is:How do i connect my phone to a wired PC?

  • Casual Listener
  • Im trying to connect my phone as a romeote for spotify but spotify wont find my phone as a device.  I saw somewhere that my PC needs to be connected wirelessly for it to work. So my question...
  • Peter__
  • Community Legend
  • 319 Views
  • 4 replies
  • 0 likes
  • 319 Views
  • 4 replies
  • 0 likes

Randomly switching to playlist overview during playblack

Recently I've been noticing that when I'm listening to a playlist, the Now Playing/playback screen will randomly just switch back to the Playlist Overview, as if I hit the X in the upper left corner. This just started happening in the last week or tw...

  • Regular
  • Recently I've been noticing that when I'm listening to a playlist, the Now Playing/playback screen will randomly just switch back to the Playlist Overview, as if I hit the X in the upper left corner....
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

double... triple albums.. track listing wrong order

Hey on the new looking android app... 1.0.0.82.... when I save an album to "your music" after a while the tracks will be in the wrong order... for example track 1 from cd 2 will become the first track.... followed by track 1 from cd1.... hate this so...

  • Regular
  • Hey on the new looking android app... 1.0.0.82.... when I save an album to "your music" after a while the tracks will be in the wrong order... for example track 1 from cd 2 will become the first trac...
  • Peter__
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Solved!! We're PAYING for Android access, so why is "SHUFFLE" forced down our throats?

Really curious here guys: The new Android redesign looks OK (to be honest seems really over-designed, the kind of thing a 22 year old with a $3000 Apple computer and about $0 of UX sense would make) But why is there a "SHUFFLE" button that takes up 1...

  • Music Fan
  • Really curious here guys: The new Android redesign looks OK (to be honest seems really over-designed, the kind of thing a 22 year old with a $3000 Apple computer and about $0 of UX sense would m...
  • blake
  • Community Legend
  • 454 Views
  • 2 replies
  • 0 likes
  • 454 Views
  • 2 replies
  • 0 likes

Entire Android OS Crashes with Spotify over Car Bluetooth

Hey all, I recently updated my Spotify app to the most recent version and brought over my iTunes library into My Music, and soon after doing both things I started encountering an issue with playback on my HTC One (M7). For some reason, after making t...

  • Casual Listener
  • Hey all,   I recently updated my Spotify app to the most recent version and brought over my iTunes library into My Music, and soon after doing both things I started encountering an issue wit...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Solved!! spotify connect stopped working

I've been a spotify premium customer for some time and use a Pioneer AV receiver that I normally connect to using Spotify Connect on HTC One (m8). I switched to a new Vodafone contract that includes a spotify subscription and ever since on new accoun...

  • Regular
  • I've been a spotify premium customer for some time and use a Pioneer AV receiver that I normally connect to using Spotify Connect on HTC One (m8). I switched to a new Vodafone contract that includes ...
  • Peter__
  • Community Legend
  • 1827 Views
  • 4 replies
  • 0 likes
  • Android
  • 1827 Views
  • 4 replies
  • 0 likes

Offline Music Deleted After Phone Restart

Hey everyone!I have been expirencing this issue where every time I restart my phone, all my offline music on Spotify needs to be redownloaded. I feel like this defeats the purpose of offline mode. I have a feeling it's a bug so I tried redownloading ...

  • Casual Listener
  • Hey everyone! I have been expirencing this issue where every time I restart my phone, all my offline music on Spotify needs to be redownloaded. I feel like this defeats the purpose of offline mode...
  • Peter__
  • Community Legend
  • 1525 Views
  • 1 replies
  • 4 likes
  • 1525 Views
  • 1 replies
  • 4 likes

songs stop after 5 sec?

Every time I play music the song will stop after 5 sec no matter what. I have spotify on my GS4, has anyone else experienced this problem ir know how to fix it?

  • Newbie
  • Every time I play music the song will stop after 5 sec no matter what. I have spotify on my GS4, has anyone else experienced this problem ir know how to fix it?
  • NorwegianWood
  • Regular
  • 1085 Views
  • 2 replies
  • 1 likes
  • 1085 Views
  • 2 replies
  • 1 likes

Can't stream more than 30seconds of a song

Since running the update a week ago I can't stream anything me re than 30 seconds, I had no trouble before the update! I'm using a Samsung S3 mini if that helps.I've restarted the phone, cleared the data and cache!

  • Newbie
  • Since running the update a week ago I can't stream anything me re than 30 seconds, I had no trouble before the update! I'm using a Samsung S3 mini if that helps. I've restarted the phone, cleared th...
  • jd_aus
  • Newbie
  • 400 Views
  • 5 replies
  • 0 likes
  • 400 Views
  • 5 replies
  • 0 likes