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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42799 Views
  • 66 replies
  • 25 likes
  • 42799 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878179 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878179 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26414 Views
  • 4 replies
  • 0 likes
  • 26414 Views
  • 4 replies
  • 0 likes

Premium fail

Spotify, I upgraded to your premium account on my computer but the premium is not being recognized by my Galaxy S4 (at&t). It's pretty frustrating that nearly none of my playlists are now showing up on my phone. Please help me resolve this issue. Tha...

  • Newbie
  • Spotify,   I upgraded to your premium account on my computer but the premium is not being recognized by my Galaxy S4 (at&t). It's pretty frustrating that nearly none of my playlists are ...
  • Greg
  • Roadie
  • 868 Views
  • 21 replies
  • 0 likes
  • 868 Views
  • 21 replies
  • 0 likes

Bluetooth playback ALMOST perfect

Hi.. Im using spotify on my Samsung Galaxy S4 to play music in my car. Track Info works, prev track/next track/play/pause works, but ELAPSED TIME and TRACKSEEK (fastforward or fastrewind) does not. Same goes for different kinds of headsets I've tried...

  • Casual Listener
  • Hi..   Im using spotify on my Samsung Galaxy S4 to play music in my car. Track Info works, prev track/next track/play/pause works, but ELAPSED TIME and TRACKSEEK (fastforward or fastrewind) ...
  • JørgenE
  • Casual Listener
  • 404 Views
  • 3 replies
  • 0 likes
  • 404 Views
  • 3 replies
  • 0 likes

spotify doesnt download fo my sd card but deezer does why?

Recently bought handset with low phone memory but large expandable memory. Spotify will not use the expandable memory card. Moved to Deezer and it has the option to save where I choose. Why doesnt Spotify? Another reason I just stopped subscribing an...

  • Visitor
  • Recently bought handset with low phone memory but large expandable memory. Spotify will not use the expandable memory card. Moved to Deezer and it has the option to save where I choose. Why doesnt Sp...
  • user-removed
  • Not applicable
  • 871 Views
  • 2 replies
  • 0 likes
  • 871 Views
  • 2 replies
  • 0 likes

Solved!! Confirm you're sill a Premium User

Hey, since this morning I have the problem, that when I want to go into offline modus I get the message "Go online and confirm you're still a premium user". I can't confirm this anywhere and on my laptop everythings fine. Does anyone have the same pr...

  • Casual Listener
  • Hey,   since this morning I have the problem, that when I want to go into offline modus I get the message "Go online and confirm you're still a premium user". I can't confirm this anywhere a...
  • Strieface
  • Music Fan
  • 1804 Views
  • 2 replies
  • 0 likes
  • 1804 Views
  • 2 replies
  • 0 likes

Is the shuffle mode really shuffle?

Hi! I very often use the shuffle mode to play all song in my Spotify Library. Usually I use Spotify when I go to work by bike for 40 minutes. In my library I have about 430 song. My observation is that, there is a set of few songs that are served me ...

  • Newbie
  • Hi! I very often use the shuffle mode to play all song in my Spotify Library. Usually I use Spotify when I go to work by bike for 40 minutes. In my library I have about 430 song. My observation i...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Solved!! Samsung galaxy S3 Spotify & BEATS Wireless

Hi, When i want to listening spotify with my wireless headphones it doesnt work (through bluetooth). Sound is just playing from mobile device. Is there any solution? Thanks for any advice! mobile: Samsung Galaxy S3 OS: Android headphones: BEATS Wirel...

  • Casual Listener
  • Hi,   When i want to listening spotify with my wireless headphones it doesnt work (through bluetooth). Sound is just playing from mobile device. Is there any solution? Thanks for any ad...
  • user-removed
  • Not applicable
  • 670 Views
  • 3 replies
  • 0 likes
  • 670 Views
  • 3 replies
  • 0 likes

Crashes on my Blu vivo hd

I downloaded the spotify app on my blu vivo hd but the app keep on crashing after a few seconds. I tried restart but still the same. My device has 1GB RAM which I think is definitely sufficent to support this app. So what is going on?

  • Newbie
  • I downloaded the spotify app on my blu vivo hd but the app keep on crashing after a few seconds. I tried restart but still the same. My device has 1GB RAM which I think is definitely sufficent to sup...
  • user-removed
  • Not applicable
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Not able to sync with LG G2 (Android 4.3)

I am not able to sync with my Android (LG2, Android 4.3) device. The device is not even showing under Devices. Have tried all the tips in this forum I could find: - fresh install of Spotify on my phone, cache deleted, old files deleted etc - router r...

  • Casual Listener
  • I am not able to sync with my Android (LG2, Android 4.3) device. The device is not even showing under Devices. Have tried all the tips in this forum I could find:   - fresh install of Spotif...
  • Peter__
  • Community Legend
  • 342 Views
  • 3 replies
  • 0 likes
  • 342 Views
  • 3 replies
  • 0 likes

Local Files

How do I download my local files? It said i can sync them but i can't choose which one to listen to, I can only shuffle the music instead of listening to them in order.

  • Newbie
  • How do I download my local files? It said i can sync them but i can't choose which one to listen to, I can only shuffle the music instead of listening to them in order.
  • Peter__
  • Community Legend
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

HELP!!!!

HELP DESPERATELY NEEDED. I HAVE SMASHED MY GALAXY SAMSUNG AND IT WILL NOT SWITCH ON. HOW DO I GET ALL OF MY SPOTIFY MUSIC ON MY LAPTOP IF I CANT TURN PHONE ON?

  • Newbie
  • HELP DESPERATELY NEEDED. I HAVE SMASHED MY GALAXY SAMSUNG AND IT WILL NOT SWITCH ON. HOW DO I GET ALL OF MY SPOTIFY MUSIC ON MY LAPTOP IF I CANT TURN PHONE ON?
  • Merik
  • Community Legend
  • 267 Views
  • 2 replies
  • 0 likes
  • 267 Views
  • 2 replies
  • 0 likes

Device not showing in Available Devices

I have a rooted Samsung Android tablet (Tab 10.1). I have installed the AirAudio app, which in theory lets you stream Spotify to a device such as an Airport Express (I have one).I have just signed up for a 30 day trial of Spotify premium and I'm usin...

  • Newbie
  • I have a rooted Samsung Android tablet (Tab 10.1). I have installed the AirAudio app, which in theory lets you stream Spotify to a device such as an Airport Express (I have one). I have just signe...
  • 553 Views
  • 0 replies
  • 0 likes
  • 553 Views
  • 0 replies
  • 0 likes

Unable to login / use anything online while on 3G / 4G

Hi all, I hope somebody can help, because this is causing me real issues and makes my premium subscription almost useless. I have just got a new android phone (Samsung Galaxy S5), the problem has started since i got the new phone, so it seems like th...

  • Casual Listener
  • Hi all,   I hope somebody can help, because this is causing me real issues and makes my premium subscription almost useless. I have just got a new android phone (Samsung Galaxy S5), the prob...
  • Merik
  • Community Legend
  • 388 Views
  • 3 replies
  • 0 likes
  • 388 Views
  • 3 replies
  • 0 likes

playlist wont download

My playlist wont download so I can listen offline. Its says I dont have enough device storage but my phone says I have 18 gb available. I have galaxy note 3. Please help

  • Newbie
  • My playlist wont download so I can listen offline. Its says I dont have enough device storage but my phone says I have 18 gb available. I have galaxy note 3. Please help
  • user-removed
  • Not applicable
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Phone Won't Play Downloaded Local Files

Hello, I am using the latest version of spotify on my macbook pro, and my Galaxy note 3. My phone will not play any local files that i have on my computer. i have synced them to my phone through the cable and being connected on the same Wi-Fi, so its...

  • Casual Listener
  • Hello, I am using the latest version of spotify on my macbook pro, and my Galaxy note 3. My phone will not play any local files that i have on my computer. i have synced them to my phone through the ...
  • 379 Views
  • 0 replies
  • 0 likes
  • 379 Views
  • 0 replies
  • 0 likes

spotify app stutters

I've had this app for someone now and since the new update came out a few days ago all my playlist were undownloaded and trying to re download them starts and stops and wipes all of it. I've log out and in multiple time uninstalled the app as well an...

  • Casual Listener
  • I've had this app for someone now and since the new update came out a few days ago all my playlist were undownloaded and trying to re download them starts and stops and wipes all of it. I've log out ...
  • jroshan
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • 215 Views
  • 2 replies
  • 0 likes

Solved!! shuffle play button

I installed this morning spotify on my smartphone LG but when i go on the page of an artist or album there isn't shuffle play button and i know that is the only way to play music with the free subscription. Then where the hell is this darn shuffle pl...

  • Casual Listener
  • I installed this morning spotify on my smartphone LG but when i go on the page of an artist or album there isn't shuffle play button and i know that is the only way to play music with the free subscr...
  • Disorder
  • Casual Listener
  • 444 Views
  • 4 replies
  • 0 likes
  • 444 Views
  • 4 replies
  • 0 likes

How to I get starred tracks to sort alphabetically permanently?

Basically, when I sort my starred tracks alphabetically on the Android app, it works well, until I exit the app and the sorting goes back to unsorted again.How to I get it to keep sorting alphabetically and not have it revert back to unsorted? This i...

  • Casual Listener
  • Basically, when I sort my starred tracks alphabetically on the Android app, it works well, until I exit the app and the sorting goes back to unsorted again. How to I get it to keep sorting&nb...
  • fluxunder
  • Casual Listener
  • 415 Views
  • 4 replies
  • 0 likes
  • 415 Views
  • 4 replies
  • 0 likes

Solved!! Bug: Spotify not working (white screen) in online mode on Android 4.3 / Galaxy S3

This has been happening to me for months, depsite different versions of the Spotify app being released. I pay for premium membership, and not being able to use the app in onlnie mode is a total waste of that money. I'm running Android 4.3 / Galaxy S3...

  • Casual Listener
  • This has been happening to me for months, depsite different versions of the Spotify app being released. I pay for premium membership, and not being able to use the app in onlnie mode is a total waste...
  • bsachs10
  • Casual Listener
  • 2251 Views
  • 6 replies
  • 0 likes
  • 2251 Views
  • 6 replies
  • 0 likes

Song playing-no audio

After the last update the app will randomly stop playing music, usually at the start of a new song, but sometimes in the middle of a song. The app still appears to function normally, playback as normal, but no audio, same issue across multiple speake...

  • Newbie
  • After the last update the app will randomly stop playing music, usually at the start of a new song, but sometimes in the middle of a song. The app still appears to function normally, playback as norm...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes