Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51415 Views
  • 66 replies
  • 25 likes
  • 51415 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881887 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881887 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27371 Views
  • 4 replies
  • 0 likes
  • 27371 Views
  • 4 replies
  • 0 likes

One small annoyance with the new update for Android

I noticed this while browsing the album, the status bar is transparent. But when I'm on the Now Playing screen, the status bar goes back to the dark gradient bar. Why not keep it transparent? Please refer to my screenshots. Thanks.

  • Newbie
  • I noticed this while browsing the album, the status bar is transparent. But when I'm on the Now Playing screen, the status bar goes back to the dark gradient bar. Why not keep it transparent? Please ...
  • Peter__
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

can't see my top lists for songs on mobile (android)

since the new android update i wasn't able to view my top played songs from my profile. I can only see top artists on my profile. i would like to have this feature back since i used it very much. Please respond. kind regards: long time mobile user

  • Casual Listener
  • since the new android update i wasn't able to view my top played songs from my profile. I can only see top artists on my profile. i would like to have this feature back since i used it very much. &...
  • Peter__
  • Community Legend
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Updating my Galaxy S3

Hi Spotify, I have a premium account and every time I update Spotify on mt Galaxy S3, I loose all my downloaded music!! I then have to re sync my device and download it all again!! Why is this happening??? Regards Mark

  • Casual Listener
  • Hi Spotify,   I have a premium account and every time I update Spotify on mt Galaxy S3, I loose all my downloaded music!! I then have to re sync my device and download it all again!! &nbsp...
  • Daniel
  • Community Legend
  • 316 Views
  • 3 replies
  • 0 likes
  • 316 Views
  • 3 replies
  • 0 likes

Solved!! Your Songs, Your Albums, and/or Your Artists Offline

Before the "Paint it Black" update, I had a problem with needing to individually add every playlist I had created. I was hoping that Your Music would be the solution to my problem. However, because my device doesn't have the space to sync with all pl...

  • Music Fan
  • Before the "Paint it Black" update, I had a problem with needing to individually add every playlist I had created. I was hoping that Your Music would be the solution to my problem.   However...
  • KylePerkuhn
  • Music Fan
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

offline playlists with songs I don't want

Is there a way to download a playlist (offline) and delete those 1 or 3 songs I dont like? I could get about a GB of free memory on my android without those songs.

  • Regular
  • Is there a way to download a playlist (offline) and delete those 1 or 3 songs I dont like? I could get about a GB of free memory on my android without those songs.
  • josemebius
  • Regular
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

Audio effects gone?

Was the Audio effects section of the settings removed after the 0.7.9 update? Can't seem to find it. Thanks

  • Casual Listener
  • Was the Audio effects section of the settings removed after the 0.7.9 update? Can't seem to find it. Thanks
  • prodigy10690
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Solved!! Tha Carter V and "X"

Tha Carter V by lil wayne was supposed to be released today May 5th. Ive searched multiple times and cant find the album. The album "X" By chris brown is also supposed to release today and also is not on spotify. What is going on?

  • Casual Listener
  • Tha Carter V by lil wayne was supposed to be released today May 5th. Ive searched multiple times and cant find the album. The album "X" By chris brown is also supposed to release today and also is no...
  • Peter__
  • Community Legend
  • 789 Views
  • 3 replies
  • 0 likes
  • 789 Views
  • 3 replies
  • 0 likes

I dont have new version of spotify (1.0.0.82) on my phone :(

I dont have new version of spotify on htc desire with android 2.2 i didnt even have new version before this i just have on google play old spotify version and i really want this new look i like it (i`ve tried apks too)

  • Casual Listener
  • I dont have new version  of spotify on htc desire with android 2.2  i didnt even have new version before this i just have on google play old spotify version and i really want this new ...
  • Peter__
  • Community Legend
  • 383 Views
  • 4 replies
  • 0 likes
  • 383 Views
  • 4 replies
  • 0 likes

Shuffle Play Should Not Skip Current Song

It should skip to the next random song AFTER the current song is finished. This is basic stuff. I can only imagine the wonky Spotify interface ideas which originated in the country who brought the world Driving on the Wrong Side if the Road.

  • Regular
  • It should skip to the next random song AFTER the current song is finished. This is basic stuff. I can only imagine the wonky Spotify interface ideas which originated in the country who brough...
  • Peter__
  • Community Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Bluetooth problem on HTC One

I love Spotify. I'm a premium member and Spotify has completely changed how I listened to music and made purchases. New problem with the app though. If you're streaming through a Bluetooth device, Spotify will not show you what is playing currently a...

  • Casual Listener
  • I love Spotify. I'm a premium member and Spotify has completely changed how I listened to music and made purchases. New problem with the app though. If you're streaming through a Bluetooth device, Sp...
  • 233 Views
  • 0 replies
  • 1 likes
  • 233 Views
  • 0 replies
  • 1 likes

shuffle button

Hello wanted to ask if it is possible to make shuffle button biger in New spotify ( 1.0.0.82) because in the landscape its very difficult to push. It's on htc one, so may screen isn't small or bad resolution. Maybe it be great if it was at the bottom...

  • Newbie
  • Hello wanted to ask if it is possible to make shuffle button biger in New spotify ( 1.0.0.82) because in the landscape its very difficult to push. It's on htc one, so may screen isn't small or bad re...
  • 282 Views
  • 0 replies
  • 0 likes
  • 282 Views
  • 0 replies
  • 0 likes

Crashes on start after latest updated

I'm on a Nexus 5 with Android 4.4.2. After updating Spotify to 1.0.0.82, the app crashes immediately on start every time. I've tried reinstalling as well.

  • Newbie
  • I'm on a Nexus 5 with Android 4.4.2. After updating Spotify to 1.0.0.82, the app crashes immediately on start every time. I've tried reinstalling as well.
  • MaxPot
  • Newbie
  • 459 Views
  • 3 replies
  • 0 likes
  • 459 Views
  • 3 replies
  • 0 likes

Premium fail

Spotify, I upgraded to your premium account on my computer but the premium is not being recognized by my Galaxy S4 (at&t). It's pretty frustrating that nearly none of my playlists are now showing up on my phone. Please help me resolve this issue. Tha...

  • Newbie
  • Spotify,   I upgraded to your premium account on my computer but the premium is not being recognized by my Galaxy S4 (at&t). It's pretty frustrating that nearly none of my playlists are ...
  • Greg
  • Roadie
  • 936 Views
  • 21 replies
  • 0 likes
  • 936 Views
  • 21 replies
  • 0 likes

Bluetooth playback ALMOST perfect

Hi.. Im using spotify on my Samsung Galaxy S4 to play music in my car. Track Info works, prev track/next track/play/pause works, but ELAPSED TIME and TRACKSEEK (fastforward or fastrewind) does not. Same goes for different kinds of headsets I've tried...

  • Casual Listener
  • Hi..   Im using spotify on my Samsung Galaxy S4 to play music in my car. Track Info works, prev track/next track/play/pause works, but ELAPSED TIME and TRACKSEEK (fastforward or fastrewind) ...
  • JørgenE
  • Casual Listener
  • 419 Views
  • 3 replies
  • 0 likes
  • 419 Views
  • 3 replies
  • 0 likes

spotify doesnt download fo my sd card but deezer does why?

Recently bought handset with low phone memory but large expandable memory. Spotify will not use the expandable memory card. Moved to Deezer and it has the option to save where I choose. Why doesnt Spotify? Another reason I just stopped subscribing an...

  • Visitor
  • Recently bought handset with low phone memory but large expandable memory. Spotify will not use the expandable memory card. Moved to Deezer and it has the option to save where I choose. Why doesnt Sp...
  • user-removed
  • Not applicable
  • 882 Views
  • 2 replies
  • 0 likes
  • 882 Views
  • 2 replies
  • 0 likes

Solved!! Confirm you're sill a Premium User

Hey, since this morning I have the problem, that when I want to go into offline modus I get the message "Go online and confirm you're still a premium user". I can't confirm this anywhere and on my laptop everythings fine. Does anyone have the same pr...

  • Casual Listener
  • Hey,   since this morning I have the problem, that when I want to go into offline modus I get the message "Go online and confirm you're still a premium user". I can't confirm this anywhere a...
  • Strieface
  • Music Fan
  • 1823 Views
  • 2 replies
  • 0 likes
  • 1823 Views
  • 2 replies
  • 0 likes

Is the shuffle mode really shuffle?

Hi! I very often use the shuffle mode to play all song in my Spotify Library. Usually I use Spotify when I go to work by bike for 40 minutes. In my library I have about 430 song. My observation is that, there is a set of few songs that are served me ...

  • Newbie
  • Hi! I very often use the shuffle mode to play all song in my Spotify Library. Usually I use Spotify when I go to work by bike for 40 minutes. In my library I have about 430 song. My observation i...
  • 155 Views
  • 0 replies
  • 0 likes
  • 155 Views
  • 0 replies
  • 0 likes

Solved!! Samsung galaxy S3 Spotify & BEATS Wireless

Hi, When i want to listening spotify with my wireless headphones it doesnt work (through bluetooth). Sound is just playing from mobile device. Is there any solution? Thanks for any advice! mobile: Samsung Galaxy S3 OS: Android headphones: BEATS Wirel...

  • Casual Listener
  • Hi,   When i want to listening spotify with my wireless headphones it doesnt work (through bluetooth). Sound is just playing from mobile device. Is there any solution? Thanks for any ad...
  • user-removed
  • Not applicable
  • 683 Views
  • 3 replies
  • 0 likes
  • 683 Views
  • 3 replies
  • 0 likes

Crashes on my Blu vivo hd

I downloaded the spotify app on my blu vivo hd but the app keep on crashing after a few seconds. I tried restart but still the same. My device has 1GB RAM which I think is definitely sufficent to support this app. So what is going on?

  • Newbie
  • I downloaded the spotify app on my blu vivo hd but the app keep on crashing after a few seconds. I tried restart but still the same. My device has 1GB RAM which I think is definitely sufficent to sup...
  • user-removed
  • Not applicable
  • 223 Views
  • 1 replies
  • 0 likes
  • 223 Views
  • 1 replies
  • 0 likes