Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42763 Views
  • 66 replies
  • 25 likes
  • 42763 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878165 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878165 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26410 Views
  • 4 replies
  • 0 likes
  • 26410 Views
  • 4 replies
  • 0 likes

Superuser Contribution spotify keeps turning the wifi off on my phone

PlanFreeCountry CanadaDeviceX Power 2Operating SystemAndroid 7.0 (Nougat) My Question or Issue Spotify Mobile keeps turning off the wifi on my phone when the screen turns off for longer than a few seconds. I don't know why it keeps doing this, but I'...

  • Newbie
  • Plan Free Country  Canada Device X Power 2 Operating System Android 7.0 (Nougat)   My Question or Issue  Spotify Mobile keeps turning off the wifi on my phone when the screen...
  • Dian
  • Spotify Legend
  • 1357 Views
  • 5 replies
  • 0 likes
  • 1357 Views
  • 5 replies
  • 0 likes

Superuser Contribution Storage Bug on Android

PlanPremiumCountryGermanyDeviceSamsung Galaxy S20 FE 5GOperating SystemAndroid 12 My Question or IssueSo I have this problem for a few months now but thought about finally adressing it. It´s a bit annoying to see. I only have one SD card which makes ...

  • Casual Listener
  • Plan Premium Country Germany Device Samsung Galaxy S20 FE 5G Operating System Android 12   My Question or Issue So I have this problem for a few months now but thought about finally ad...
  • manu43
  • Casual Listener
  • 1961 Views
  • 16 replies
  • 1 likes
  • bugs
  • 1961 Views
  • 16 replies
  • 1 likes

Superuser Contribution Playlists switch to radio immediately

Premium, Samsung A51, latest Android OS, USA. Sometimes when I turn on a playlist, about one to two seconds after the first song plays, the playlist will end and switch to a radio based on the playlist. Keep in mind I have premium. It will also do th...

  • Casual Listener
  • Premium, Samsung A51, latest Android OS, USA.   Sometimes when I turn on a playlist, about one to two seconds after the first song plays, the playlist will end and switch to a radio based on t...
  • AlejaR
  • Moderator
  • 4580 Views
  • 20 replies
  • 0 likes
  • 4580 Views
  • 20 replies
  • 0 likes

Superuser Contribution Play button now has shuffle built in. Why?

Plan- Fam PremCountry- usaDevice pixel 4a (android) (See attached pic for example) My Question- I went to play some music today in my office. The play button when I open an album has shuffle built into it. This is automatic. I looked in the settings ...

  • Newbie
  • Plan- Fam Prem Country- usa Device pixel 4a (android)   (See attached pic for example)   My Question- I went to play some music today in my office. The play button when I open an...
  • Yordan
  • Moderator
  • 1815 Views
  • 8 replies
  • 0 likes
  • 1815 Views
  • 8 replies
  • 0 likes

Superuser Contribution [Android][Other] Phone takes over spotify play from ancillary devices when headphones are powered on

BUG REPORT - When listening to spotify on a device other than my phone, and I connect my bluetooth headphones to my phone (to answer a call, mainly), music transfers to my phone / headphones opposed to maintaining play on the ancillary device. This b...

  • Visitor
  • BUG REPORT - When listening to spotify on a device other than my phone, and I connect my bluetooth headphones to my phone (to answer a call, mainly), music transfers to my phone / headphones opposed ...
  • Novy
  • Moderator
  • 147 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 147 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am unable to scroll through the genres in my liked playlist.

I have a galaxy S20 FE and I am currently unable to select genres in my liked playlist, as well as being unable to find certain artists or their music on the liked playlist too.

  • Visitor
  • I have a galaxy S20 FE and I am currently unable to select genres in my liked playlist, as well as being unable to find certain artists or their music on the liked playlist too.
  • CHunteer2014
  • Newbie
  • 400 Views
  • 4 replies
  • 0 likes
  • 400 Views
  • 4 replies
  • 0 likes

Superuser Contribution No internet connection

PlanPremiumCountryFranceDeviceSamsung s10e Operating SystemAndroid My Question or IssueWhen connected on mobile data (4G LTE at least) the app find 'no internet connection'. All titles and podcasts are in grey excepted for the ones downloaded previou...

  • Newbie
  • Plan Premium Country France Device Samsung s10e  Operating System Android   My Question or Issue When connected on mobile data (4G LTE at least) the app find 'no internet connecti...
  • Vasil
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Transferring offline songs between phone and laptop

PlanPremiumCountryIndiaDeviceSamsung Galaxy S7Asus ROG GL503Operating SystemAndroid Oreo(8.0)Windows 10 1809My Question or Issue I have downloaded a lot of playlists on my phone and I want the exact same playlists on my laptop but I don't want to dow...

  • Newbie
  • Plan Premium Country India Device Samsung Galaxy S7 Asus ROG GL503 Operating System Android Oreo(8.0) Windows 10 1809 My Question or Issue   I have downloaded a lot of playlists on m...
  • AlejaR
  • Moderator
  • 8657 Views
  • 3 replies
  • 0 likes
  • android 8.0
    Help
    windows10
  • 8657 Views
  • 3 replies
  • 0 likes

Superuser Contribution Data being used playing downloaded music

PlanPremiumCountryUSADevicePixel 3Operating SystemAndroid 11 My Question or IssueWhen playing downloaded albums or playlists in my car, network data is being used. It didn't start doing this until recently, after an update I guess.Please fix asap as ...

  • Regular
  • Plan Premium Country USA Device Pixel 3 Operating System Android 11   My Question or Issue When playing downloaded albums or playlists in my car, network data is being used. It didn't ...
  • godzero
  • Regular
  • 802 Views
  • 6 replies
  • 0 likes
  • 802 Views
  • 6 replies
  • 0 likes

Superuser Contribution Sound becomes distorted when headphones plugged in and screen is off

PlanPremiumCountryCanadaDeviceGalaxy A03sOperating SystemAndroid 12 My Question or IssueSince the last update on Android on September 1st (to UI 4.1), the sound becomes distorted when I listen to music/podcasts on my phone and the screen is turned of...

  • Casual Listener
  • Plan Premium Country Canada Device Galaxy A03s Operating System Android 12   My Question or Issue Since the last update on Android on September 1st (to UI 4.1), the sound becomes disto...
  • Eni
  • Moderator
  • 1456 Views
  • 3 replies
  • 0 likes
  • 1456 Views
  • 3 replies
  • 0 likes

Can't download Spotify podcasts

PlanFreeCountryUsDeviceSamsung Galaxy s21Operating System Android My Question or IssueWhen I try to download podcasts that are owned by spotify (Gimlet and Ringer podcasts to be precise), I get an exclamation point in the download area. I can downloa...

  • Casual Listener
  • Plan Free Country Us Device Samsung Galaxy s21 Operating System  Android   My Question or Issue When I try to download podcasts that are owned by spotify (Gimlet and Ringer podcas...
  • Taylith
  • Community Legend
  • 1071 Views
  • 3 replies
  • 1 likes
  • 1071 Views
  • 3 replies
  • 1 likes

Superuser Contribution Volume different between playing song from album and searching

I have a Premium account (from Italy) and using a Samsung A52s 5G running Android 12. While I am using bluetooth headphones, what happens is that if I go to an album and play a song (in this case not downloaded), then I just search the song from the ...

  • Music Fan
  • I have a Premium account (from Italy) and using a Samsung A52s 5G running Android 12. While I am using bluetooth headphones, what happens is that if I go to an album and play a song (in this case not...
  • Elena
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Synced local songs will sometimes become unavailable

PlanPremiumCountryFrance DeviceSamsung Galaxy Z Flip 3 5GOperating SystemAndroid 12, app version 8.7.42.943 My Question or IssueI have several tracks on my phone that are synced from local files on my computer. But since a few weeks ago, I've been ha...

Screenshot_20220630-103433_Spotify.jpg
  • Regular
  • Plan Premium Country France   Device Samsung Galaxy Z Flip 3 5G Operating System Android 12, app version 8.7.42.943   My Question or Issue I have several tracks on my phone tha...
  • Vasil
  • Moderator
  • 1811 Views
  • 6 replies
  • 0 likes
  • 1811 Views
  • 6 replies
  • 0 likes

Superuser Contribution Android App Local Files completely gone.

PlanFreeCountryUnited States DeviceMoto GOperating SystemAndroid Suddenly the app is not recognizing my over 100 local files, yet mere hours ago it had been. Before any of you assume, I've NEVER used Spotify on a computer so this is not related to sy...

  • Newbie
  • Plan Free Country United States   Device Moto G Operating System Android   Suddenly the app is not recognizing my over 100 local files, yet mere hours ago it had been. Before any ...
  • sjju
  • Casual Listener
  • 1877 Views
  • 14 replies
  • 1 likes
  • 1877 Views
  • 14 replies
  • 1 likes

Cannot click on songs for the album Eagles. Looks like an undefined issue?

It's so weired that I cannot play a song of this specific band. Maybe be backend sync issue? PlanPremiumCountryGermany Device(Samsung Galaxy S20)Operating System(Android 12) My Question or IssueIt's so weired that I cannot play a song of this specifi...

  • Casual Listener
  • It's so weired that I cannot play a song of this specific band. Maybe be backend sync issue?   Plan Premium Country Germany    Device (Samsung Galaxy S20) Operating System (A...
  • Amayy
  • Spotify Star
  • 192 Views
  • 3 replies
  • 0 likes
  • 192 Views
  • 3 replies
  • 0 likes

Equalizer is missing from Android

PlanPremiumCountryIndiaDeviceOnePlus 6, Samsung M30sOperating SystemAndroidSpotify Version : 8.7.62.398 (Both Devices) My Question or IssueI cannot find an equalizer option on my oneplus device as well as my samsung mobile phone even after following ...

  • Casual Listener
  • Plan Premium Country India Device OnePlus 6, Samsung M30s Operating System Android Spotify Version : 8.7.62.398 (Both Devices)   My Question or Issue I cannot find an equalizer option...
  • jojo1000
  • Casual Listener
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Cannot use SDCARD on Android 11

PlanPremiumCountryCzechOperating SystemAndroid 11 My Question or IssueI cannot use SDCARD. App doesn't ask me for permissions when I try to transfer data to SDCARD via Storage option in App settings. If i manually grant the permissions to 'Allow acce...

  • Casual Listener
  • Plan Premium Country Czech Operating System Android 11   My Question or Issue I cannot use SDCARD.   App doesn't ask me for permissions when I try to transfer data to SDCARD via S...
  • OscarDC
  • Moderator
  • 1350 Views
  • 5 replies
  • 0 likes
  • 1350 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playlist Enhance Issue

When shuffling while using the Playlist Enhance feature, the queue will have many songs doubled, i.e: a song will play twice in a row. This happens for what sometimes feels like half of the songs in the queue. Is there a reason this happens or a pote...

  • Casual Listener
  • When shuffling while using the Playlist Enhance feature, the queue will have many songs doubled, i.e: a song will play twice in a row. This happens for what sometimes feels like half of the songs in ...
  • Vasil
  • Moderator
  • 1375 Views
  • 7 replies
  • 0 likes
  • 1375 Views
  • 7 replies
  • 0 likes

Superuser Contribution My Samsung S22 Ultra is stuck in Spotify login. I tried everything

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Elena
  • Moderator
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts filter "unplayed" not working!!

When I go to filter my podcasts so that I only see the ones that are unplayed. It shows plenty of podcasts that are played and I still have to scroll, scroll and scroll to get to what I want to listen to.PlanPremiumCountryUSA DeviceAndroid Pixel 6 pr...

  • Newbie
  • When I go to filter my podcasts so that I only see the ones that are unplayed. It shows plenty of podcasts that are played and I still have to scroll, scroll and scroll to get to what I want to liste...
  • Alex
  • Spotify Legend
  • 609 Views
  • 1 replies
  • 0 likes
  • 609 Views
  • 1 replies
  • 0 likes