Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52043 Views
  • 67 replies
  • 25 likes
  • 52043 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882194 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882194 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27431 Views
  • 4 replies
  • 0 likes
  • 27431 Views
  • 4 replies
  • 0 likes

Spotify connect not seeing Pionner a1

Im trying to stream from my LG G2 to my Pioneer A1 wireless speaker through spotify connect but for some reason the speaker does not show up under spotify connect. I can see the speaker under upnp devices on my windows desktop and I made sure upnp wa...

  • Newbie
  • Im trying to stream from my LG G2 to my Pioneer A1 wireless speaker through spotify connect but for some reason the speaker does not show up under spotify connect. I can see the speaker under upnp de...
  • Peter__
  • Community Legend
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Roll-out connect functionality?

As I understood the roll-out of the connect functionality will be gradually. Can anybody tell me how far this is and when it should be rolled-out to everybody? I still don't have the connect functionality, and I'm dying to get it! I have the latest v...

  • Music Fan
  • As I understood the roll-out of the connect functionality will be gradually. Can anybody tell me how far this is and when it should be rolled-out to everybody? I still don't have the connect fu...
  • Daniel
  • Community Legend
  • 942 Views
  • 5 replies
  • 0 likes
  • Connect roll-out available
  • 942 Views
  • 5 replies
  • 0 likes

The Track is Not Available, help?

Hi, So I've been a Spotify Premium user for probably over a year now, with a valid, unexpired debit card paying the subscription fee monthly. I've never had a problem with the Spotify Android app, but recently, ever since I reinstalled the app, I've ...

  • Casual Listener
  • Hi, So I've been a Spotify Premium user for probably over a year now, with a valid, unexpired debit card paying the subscription fee monthly. I've never had a problem with the Spotify Android app...
  • kristennc
  • Casual Listener
  • 3181 Views
  • 6 replies
  • 0 likes
  • 3181 Views
  • 6 replies
  • 0 likes

Track Not Available Error

Thanks for looking at my post... Alright, here is my issue. I have an HTC OneX phone running android. I have been a premium member for over a year if not two. My subscription is current. I only download tracks over wifi unless I am streaming a track ...

  • Visitor
  • Thanks for looking at my post...   Alright, here is my issue.  I have an HTC OneX phone running android.  I have been a premium member for over a year if not two.  My subscrip...
  • kristennc
  • Casual Listener
  • 485 Views
  • 1 replies
  • 0 likes
  • 485 Views
  • 1 replies
  • 0 likes

Solved!! Android sound quality differs between local and downloaded music

I switched to a Samsung Galaxy Note 3 a few months ago and have since been generally pleased with my sound quality through my headphones. However, and I noticed this on my last phone too, the overall volume seems to be quieter and some of the levels ...

  • Casual Listener
  • I switched to a Samsung Galaxy Note 3 a few months ago and have since been generally pleased with my sound quality through my headphones. However, and I noticed this on my last phone too, the overall...
  • JP0le
  • Casual Listener
  • 3366 Views
  • 6 replies
  • 0 likes
  • 3366 Views
  • 6 replies
  • 0 likes

BUG - missing play panel

About half the time after picking a song from a playlist, the panel showing the current track and play/pause doesn't appear at the bottom of the screen as it should. So there is no way to access the actual player screen.

  • Music Fan
  • About half the time after picking a song from a playlist, the panel showing the current track and play/pause doesn't appear at the bottom of the screen as it should. So there is no way to access the ...
  • Daniel
  • Community Legend
  • 450 Views
  • 2 replies
  • 0 likes
  • 450 Views
  • 2 replies
  • 0 likes

SD Card Unexpected Unmounting Issue.

I have seen posts about other android devices having issues with the SD card randomly unmounting. I have had this issue for a couple of months now and notcing that spotify was always up when I would get the message that the SD card was unexpectedly u...

  • Casual Listener
  • I have seen posts about other android devices having issues with the SD card randomly unmounting.  I have had this issue for a couple of months now and notcing that spotify was always up when I ...
  • Foomanshu
  • Casual Listener
  • 899 Views
  • 2 replies
  • 0 likes
  • 899 Views
  • 2 replies
  • 0 likes

Solved!! Sub Genre menu missing???

I had to facotry reset my phone. I got everything back up and running. I open spotify, go to Browse, ROCK. Then usually I can chosse the menu to open the list of sub-genres (Rock and Roll, Metal....) This option is not there? Anyone know how to get i...

  • Regular
  • I had to facotry reset my phone.  I got everything back up and running.  I open spotify, go to Browse, ROCK.  Then usually I can chosse the menu to open the list of sub-genres (Rock an...
  • nixie21
  • Regular
  • 3658 Views
  • 7 replies
  • 0 likes
  • 3658 Views
  • 7 replies
  • 0 likes

When playing shuffle, it always plays the exact same list

I have a lottttt of albums on my Spotify account and when I play 'shuffle my music' on my Samsung Galaxy S4 (Android) it always plays just 2 cd's(always the same ones). Very very annoying, because I want to shuffle all of my cd's (obviously). It has ...

  • Newbie
  • I have a lottttt of albums on my Spotify account and when I play 'shuffle my music' on my Samsung Galaxy S4 (Android) it always plays just 2 cd's(always the same ones). Very very annoying, becau...
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes

How to add cellphone tracks into spotify playlist?

I wanna know if there is any possibility how to add songs from my mobile phone to spotify playlist

  • Casual Listener
  • I wanna know if there is any possibility how to add songs from my mobile phone to spotify playlist 😞  
  • Daniel
  • Community Legend
  • 606 Views
  • 3 replies
  • 0 likes
  • 606 Views
  • 3 replies
  • 0 likes

Connect question..

Hi, Can you stream to multiple Android devices? I would be great to have a SONOS-like experience. Kr, Phil

  • Regular
  • Hi,   Can you stream to multiple Android devices? I would be great to have a SONOS-like experience.    Kr,   Phil
  • Daniel
  • Community Legend
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

Spotify Connect between Android Device Only

Hi, I really love the idea of Spotify Connect between android devices. I have following Android devices logged in to the same account: 1. Nexus 5, latest version of Spotify, running Android 4.2.2 2. SG2, latest version of Spotify, running Android 4.1...

  • Regular
  • Hi,   I really love the idea of Spotify Connect between android devices.    I have following Android devices logged in to the same account:   1. Nexus 5, latest versio...
  • Peter__
  • Community Legend
  • 914 Views
  • 4 replies
  • 0 likes
  • 914 Views
  • 4 replies
  • 0 likes

Solved!! spotify Connecticut over wifi hotspot?

Is it possible to control my nexus7 overs wifi hotspot from my xperia z1. It worka over ny home network bur not over hotspot. Do i ned an internett connection?

  • Casual Listener
  • Is it possible to control my nexus7 overs wifi hotspot from my xperia z1. It worka over ny home network bur not over hotspot. Do i ned an internett connection?
  • Peter__
  • Community Legend
  • 3598 Views
  • 2 replies
  • 0 likes
  • 3598 Views
  • 2 replies
  • 0 likes

Spotify taking over a minute to start playing songs

Description Whenever I first load up Spotify and attempt to play a song it it takes over a minute before it starts playing. The symptoms are akin to connection issues (e.g. not loading playlists, lag between songs, lag when searching for music). At n...

  • Regular
  • Description Whenever I first load up Spotify and attempt to play a song it it takes over a minute before it starts playing.  The symptoms are akin to connection issues (e.g. not loading playli...
  • ierofei
  • Regular
  • 1108 Views
  • 6 replies
  • 0 likes
  • 1108 Views
  • 6 replies
  • 0 likes

Solved!! Can't choose music on my phone

I have a ipad mini and I can. Choose whatever song I wait but them I go on my android(hate android) phone and I can't choose songs I can only hit shuffle. When I try and pick a song it tells me to get premium, but I'm not about to get premium just fo...

  • Casual Listener
  • I have a ipad mini and I can. Choose whatever song I wait but them I go on my android(hate android) phone and I can't choose songs I can only hit shuffle. When I try and pick a song it tells me to ge...
  • A-A-RON89
  • Casual Listener
  • 11403 Views
  • 2 replies
  • 0 likes
  • 11403 Views
  • 2 replies
  • 0 likes

Songs waiting 10 seconds before playing

Every song I listen to waits 10 seconds to start playing.

  • Music Fan
  • Every song I listen to waits 10 seconds to start playing.
  • Peter__
  • Community Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Can't find Facebook friends who has Spotify / March 2014

Hi, I cannot find anymore my Facebook friends from Spotify. The problem started a couple of days ago. If I push Follow button the text "There are no more friends to show" just appears. I know that I have many FB friends who uses Spotify and all these...

  • Visitor
  • Hi, I cannot find anymore my Facebook friends from Spotify. The problem started a couple of days ago. If I push Follow button the text "There are no more friends to show" just appears. I know ...
  • Peter__
  • Community Legend
  • 1202 Views
  • 4 replies
  • 0 likes
  • 1202 Views
  • 4 replies
  • 0 likes