Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 56443 Views
  • 68 replies
  • 25 likes
  • 56443 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27970 Views
  • 5 replies
  • 0 likes
  • 27970 Views
  • 5 replies
  • 0 likes

[Spotify Mobile] [Android] [Premium] How can I see all downloaded songs on my device?

Hi, can you implement a function for the mobile app where you can see all songs that you downloaded (offline mode) on your device without having to go through every single offline playlists. It should be like a local (mobile device's) spotify library...

  • Newbie
  • Hi, can you implement a function for the mobile app where you can see all songs that you downloaded (offline mode) on your device without having to go through every single offline playlists. It sho...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Internet connection lost - keeps happening

Hi, I live in Norway with a Telenor- Samsung Galaxy S4 Active cell phone. I am a spotify premium user and even though I am connected to my 4G/3G mobile network spotify loses connection after a (really) short while. This has been going on for a very l...

  • Casual Listener
  • Hi, I live in Norway with a Telenor- Samsung Galaxy S4 Active cell phone. I am a spotify premium user and even though I am connected to my 4G/3G mobile network spotify loses connection after a (r...
  • NichoV
  • Casual Listener
  • 744 Views
  • 2 replies
  • 0 likes
  • 744 Views
  • 2 replies
  • 0 likes

Playlist folders appear at the bottom of the list

Hi, Thanks for the update with playlist folder support. However, since playlist folders cannot be 'downloaded', they appear all of the way at the bottom of the screen after the list of downloaded playlists. I don't really have a use for separating th...

  • Casual Listener
  • Hi,   Thanks for the update with playlist folder support. However, since playlist folders cannot be 'downloaded', they appear all of the way at the bottom of the screen after the list of dow...
  • Sybar
  • Newbie
  • 1931 Views
  • 12 replies
  • 10 likes
  • 1931 Views
  • 12 replies
  • 10 likes

Solved!! *confused* two different Spotify's, but same version and android!

Hey, I'm Spotify premium member more than a year and I would like to keep it that way but... Briefly: A friend of mine and I have same spotify version (0.7.6.344) and same android version (4.3), but still different features and style! Why? I have a S...

  • Visitor
  • Hey, I'm Spotify premium member more than a year and I would like to keep it that way but...   Briefly: A friend of mine and I have same spotify version (0.7.6.344) and same android...
  • Daniel
  • Community Legend
  • 6440 Views
  • 4 replies
  • 0 likes
  • 6440 Views
  • 4 replies
  • 0 likes

Solved!! Is this Normal

I am new to Spotify from MOG and have questions regarding the normal operation of the Android App. For reference I do have the Premium subscription. Playlist Playback: Is default order playback possible instead of Shuffle playback? Sometimes I dont m...

  • Casual Listener
  • I am new to Spotify from MOG and have questions regarding the normal operation of the Android App.  For reference I do have the Premium subscription.   Playlist Playback:  Is defau...
  • jibeason
  • Casual Listener
  • 486 Views
  • 2 replies
  • 0 likes
  • 486 Views
  • 2 replies
  • 0 likes

Offline Playlist Folder

Hello everyone, is it somehow possible to create playlist folders for offline playlist? Another question: I don't really get it with making a playlist available for offline mode and synchronising. If I am in the same wlan with my mobile phone and the...

  • Regular
  • Hello everyone,   is it somehow possible to create playlist folders for offline playlist?    Another question: I don't really get it with making a playlist available for offlin...
  • madmaxlax
  • Regular
  • 1251 Views
  • 4 replies
  • 0 likes
  • 1251 Views
  • 4 replies
  • 0 likes

Spotify Android App, co-exist with others?

Is there any obvious reason why the Android App will not happily co-exist with other music streaming services?

  • Regular
  • Is there any obvious reason why the Android App will not happily co-exist with other music streaming services?
  • Daniel
  • Community Legend
  • 747 Views
  • 8 replies
  • 0 likes
  • 747 Views
  • 8 replies
  • 0 likes

app crashes when going on my playlists

Hi I've had this app for a few months now and it worked with no problems but since two weeks ago as soon as I go on one of my playlists or tap to add something to it the whole app crashes and I can't get on it anymore forcing me to uninstall it and r...

  • Newbie
  • Hi I've had this app for a few months now and it worked with no problems but since two weeks ago as soon as I go on one of my playlists or tap to add something to it the whole app crashes and I can't...
  • Daniel
  • Community Legend
  • 230 Views
  • 1 replies
  • 0 likes
  • 230 Views
  • 1 replies
  • 0 likes

Playing a song imported from iTunes.

I bought a song not available on Spotify on iTunes. (Beyonce's "Pretty Hurts.) I imported to Spotify. I can play the song on my lap top. I included the song in a new mix. I downloaded the mix to my Android. It won't play on my Android. It says the so...

  • Regular
  • I bought a song not available on Spotify on iTunes. (Beyonce's "Pretty Hurts.)   I imported to Spotify.   I can play the song on my lap top.   I included the song in a new ...
  • Daniel
  • Community Legend
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Problem with external SD card

I think this issue is taking too much time to get addressed. I have: - Removed the cache - Removed the application - Removed the battery - Format the SD card - Re-install Spotify But the latest version does not want to detect my external 32gb SD card...

  • Regular
  • I think this issue is taking too much time to get addressed. I have:   - Removed the cache - Removed the application - Removed the battery - Format the SD card - Re-install Spotify ...
  • Daniel
  • Community Legend
  • 433 Views
  • 5 replies
  • 0 likes
  • 433 Views
  • 5 replies
  • 0 likes

songs randomly pause, offline and online mode.

Constantly random pausing while playing, even when screen is on. Also on offline mode so it's not like there's another user on my account as others have stated.This happens while streaming in radio or albums or in offline playlist aswells. In additio...

  • Casual Listener
  • Constantly random pausing while playing, even when screen is on. Also on offline mode so it's not like there's another user on my account as others have stated. This happens while streaming in ra...
  • antics7
  • Casual Listener
  • 337 Views
  • 1 replies
  • 0 likes
  • 337 Views
  • 1 replies
  • 0 likes

Playlist synchronized only at normal quality level.

I noticed today a lot of space free in my device, checking I noticed that the offline sync folder of Spotify is reduced to be 3,5 Gb instead usual 11 Gb. All playlist are there, available offline and the quality selected is maximum as usual... To per...

  • Visitor
  • I noticed today a lot of space free in my device, checking I noticed that the offline sync folder of Spotify is reduced to be 3,5 Gb instead usual 11 Gb. All playlist are there, available offline &nb...
  • user-removed
  • Not applicable
  • 388 Views
  • 4 replies
  • 0 likes
  • 388 Views
  • 4 replies
  • 0 likes

downloaded files

downloaded files available offline, will they still be there if I cancel Premium and go back to free? Why can´t I save them on my computer, or make a reccord?

  • Newbie
  • downloaded files available offline, will they still be there if I cancel Premium and go back to free? Why can´t I save them on my computer, or make a reccord?
  • pnc
  • Community Legend
  • 357 Views
  • 1 replies
  • 0 likes
  • 357 Views
  • 1 replies
  • 0 likes

Spotify deletes downloaded playlists

Why did Spotify delete all of my saved tracks? My tracks are stored in my SD card which I didn't remove as of late and after a quick check, the files are nowhere to be found as I gained nearly 8-12GB of storage on my SD card. I'm on a stock Android 4...

  • Gig Goer
  • Why did Spotify delete all of my saved tracks? My tracks are stored in my SD card which I didn't remove as of late and after a quick check, the files are nowhere to be found as I gained nearly 8-12GB...
  • PegHorse
  • Music Fan
  • 713 Views
  • 7 replies
  • 0 likes
  • 713 Views
  • 7 replies
  • 0 likes

Question about Android 4.4's SD card limitations

Google seems to have placed more restricitons on the use of an external SD card in Android 4.4. Will this affect Spotify's ability to install and write files on the SD card? As I may get the Xperia Z2 which comes with Kit Kat and a SD card slot but w...

  • Gig Goer
  • Google seems to have placed more restricitons on the use of an external SD card in Android 4.4.   Will this affect Spotify's ability to install and write files on the SD card? As I may get t...
  • Peter__
  • Community Legend
  • 3072 Views
  • 1 replies
  • 0 likes
  • 3072 Views
  • 1 replies
  • 0 likes

Can't select songs I want to listen to

I cannot select songs that I want to play. There is only a "shuffle all" green button which plays everything on my playlist...

  • Newbie
  • I cannot select songs that I want to play. There is only a "shuffle all" green button which plays everything on my playlist...
  • Daniel
  • Community Legend
  • 490 Views
  • 2 replies
  • 0 likes
  • 490 Views
  • 2 replies
  • 0 likes

Solved!! How to add actual listening song to a playlist?

I'm totally new os spotify. When I'm listening a song, how can I add THIS song to a playlist ? I've already created playlist, but I cannot understand how to add a song to a playlist. ..

  • Casual Listener
  • I'm totally new os spotify.   When I'm listening  a song, how can I add THIS song to a playlist ?   I've already created playlist, but I cannot understand how to add a song to ...
  • Daniel
  • Community Legend
  • 522 Views
  • 2 replies
  • 0 likes
  • 522 Views
  • 2 replies
  • 0 likes

External speakers via USB...

I need to use bluetooth or usb to connect to external speakers from my Android phone can you help please. Suggestion: when I make a playlist, give me an option of purchasing those songs as a complete album.

  • Regular
  • I need to use bluetooth or usb to connect to external speakers from my Android phone can you help please.   Suggestion: when I make a playlist, give me an option of purchasing those songs as...
  • Daniel
  • Community Legend
  • 4605 Views
  • 2 replies
  • 0 likes
  • 4605 Views
  • 2 replies
  • 0 likes

Solved!! Why do I get notified when a playlist I follow gets new tracks?

I follow a playlist of a friend. I have noticed that when this playlist gets new tracks i get a notification on my Android phone (Samsung Galaxy S2). I get this notification even when Spotify is not running and I have set Spotify to be offline. I fin...

  • Roadie
  • I follow a playlist of a friend. I have noticed that when this playlist gets new tracks i get a notification on my Android phone (Samsung Galaxy S2).   I  get this notification even w...
  • Daniel
  • Community Legend
  • 1341 Views
  • 1 replies
  • 0 likes
  • 1341 Views
  • 1 replies
  • 0 likes