Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51776 Views
  • 66 replies
  • 25 likes
  • 51776 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27407 Views
  • 4 replies
  • 0 likes
  • 27407 Views
  • 4 replies
  • 0 likes

Superuser Contribution app on android locking up phone

On my Android phone, if I am running Spotify after a few minutes my whole screen is taken over by a portion of the album cover, it won't let me switch to other apps or take any other action, I just have a blank screen with cover art on it. Has anyone...

  • Visitor
  • On my Android phone, if I am running Spotify after a few minutes my whole screen is taken over by a portion of the album cover, it won't let me switch to other apps or take any other action, I just h...
  • Vasil
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • 138 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android Auto uses cellular data for downloaded playlists

PlanPremium DuoCountryCanada DevicePixel 6Operating SystemAndroid 13 My Question or IssueWhen using Android Auto, playing from downloaded playlists uses my cellular data

  • Casual Listener
  • Plan Premium Duo Country Canada   Device Pixel 6 Operating System Android 13   My Question or Issue When using Android Auto, playing from downloaded playlists uses my cellular da...
  • OscarDC
  • Moderator
  • 905 Views
  • 5 replies
  • 0 likes
  • 905 Views
  • 5 replies
  • 0 likes

Superuser Contribution Pushed ADs in wrong language

I am in New Zealand but occasionally have been pushed ads in Kenyan (not english as I have received since joining). I am a free user. I have New Zealand selected as my country and primarily use my android Samsung mobile. I have gone to the ads and no...

  • Visitor
  • I am in New Zealand but occasionally have been pushed ads in Kenyan (not english as I have received since joining). I am a free user. I have New Zealand selected as my country and primarily use my an...
  • AlejaR
  • Moderator
  • 4451 Views
  • 4 replies
  • 3 likes
  • 4451 Views
  • 4 replies
  • 3 likes

Superuser Contribution will not play

up dated phone spotify stopped working,uninstalled re installed some titles came up but will not plat anything

  • Visitor
  • up dated phone spotify stopped working,uninstalled re installed some titles came up but will not plat anything
  • MihailY
  • Moderator
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Individual not available any more

I've had a Spotify Individual Premium account for a few years now for which I'm charged EUR 9,99 a month on my creditcard. I have a new creditcard since this month so received a prompt in my app that I need to update my payment method. Now however, o...

  • Casual Listener
  • I've had a Spotify Individual Premium account for a few years now for which I'm charged EUR 9,99 a month on my creditcard. I have a new creditcard since this month so received a prompt in my app that...
  • Murderwolf94
  • Newbie
  • 3556 Views
  • 2 replies
  • 2 likes
  • 3556 Views
  • 2 replies
  • 2 likes

Superuser Contribution Enhance Button on Playlists- Missing

I upgraded from an galaxy s9 to a galaxy s20 ultra. now, the button to enhance playlists is gone. I reinstalled the app and I tried to log in on my desktop and my laptop. Nothing worked.I love this feature! It makes it so easy to find new music I lik...

  • Visitor
  • I upgraded from an galaxy s9 to a galaxy s20 ultra. now, the button to enhance playlists is gone. I reinstalled the app and I tried to log in on my desktop and my laptop. Nothing worked. I love th...
  • Lyubka
  • Moderator
  • 499 Views
  • 1 replies
  • 0 likes
  • 499 Views
  • 1 replies
  • 0 likes

Need help finding my right account

Can someone help me please

  • Visitor
  • Can someone help me please
  • Taylith
  • Community Legend
  • 160 Views
  • 1 replies
  • 1 likes
  • 160 Views
  • 1 replies
  • 1 likes

Superuser Contribution I can't play anything in Spotify

An ad of 30 secs started playing between my songs. Even after the 30 secs timer passed, the ad kept on playing indefinitely and without any sound. I can't play anything else due to this

  • Visitor
  • An ad of 30 secs started playing between my songs. Even after the 30 secs timer passed, the ad kept on playing indefinitely and without any sound. I can't play anything else due to this
  • Lyubka
  • Moderator
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing whenever I enter the Ultra power saver mode

PlanPremiumCountryATDeviceHuawei Honor 10Operating SystemAndroid 10 My Question or IssueThe "Ultra power saver mode" on my phone is customizable: It lets me use any 6 apps that still work when this mode is enabled. When I start Spotify in the Ultra p...

  • Regular
  • Plan Premium Country AT Device Huawei Honor 10 Operating System Android 10   My Question or Issue The "Ultra power saver mode" on my phone is customizable: It lets me use any 6 apps th...
  • Alex
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Spotify is not streaming or downloading music

My Spotify app in Android is not streaming or downloading music.I have tried the following:1. Perform clean install2. Gave full permission to Spotify3. Update my phone (Galaxy Note to the latest firmware4. Clear cache and storage5. Download Spotify L...

  • Visitor
  • My Spotify app in Android is not streaming or downloading music. I have tried the following: 1. Perform clean install 2. Gave full permission to Spotify 3. Update my phone (Galaxy Note 😎 to th...
  • Taylith
  • Community Legend
  • 247 Views
  • 1 replies
  • 1 likes
  • 247 Views
  • 1 replies
  • 1 likes

Solved!! Change back to the earlier version

I reallyhate what has been dove to the android app that appeared at end September 2022. There is list of single options most of which I have no interest in. How can I go back to the earlier version and that wad much more useful. I can not even mark i...

  • Roadie
  • I reallyhate what has been dove to the android app that appeared at end September 2022. There is list of single options most of which I have no interest in. How can I go back to the earlier version a...
  • dsdsdsdsds
  • Roadie
  • 309 Views
  • 1 replies
  • 2 likes
  • 309 Views
  • 1 replies
  • 2 likes

Superuser Contribution cant reorder songs on my own playlist

PlanFreeCountry Devicesamsung galaxy phone Operating Systemandroid My Question or Issueive never used the spofity community before, so i dont know if this is the right spot to post this, but i cant reorder the songs on my playlists anymore. there are...

  • Visitor
  • Plan Free Country   Device samsung galaxy phone  Operating System android   My Question or Issue ive never used the spofity community before, so i dont know if this is the ri...
  • Eni
  • Moderator
  • 4274 Views
  • 9 replies
  • 0 likes
  • Android
    Samsung
  • 4274 Views
  • 9 replies
  • 0 likes

Solved!!Superuser Contribution Local files keep becoming unplayable randomly

PlanPremiumCountryIndiaDeviceSamsung M30Operating SystemAndroid 11 My Question or IssueI have some local files added to Spotify on my mac. I wanted to add those tracks to other playlists so that I can play them on my android mobile. So I created a pl...

Screenshot_20210707-092809_Spotify.png
  • Regular
  • Plan Premium Country India Device Samsung M30 Operating System Android 11   My Question or Issue I have some local files added to Spotify on my mac. I wanted to add those tracks to oth...
  • Dian
  • Spotify Legend
  • 7289 Views
  • 15 replies
  • 0 likes
  • 7289 Views
  • 15 replies
  • 0 likes

Superuser Contribution My favorites list and heart button gone

PlanPremiumCountry IsraelDeviceSamsung Galaxy 7. Wife's is Galaxy 9.Operating SystemAndroid My Question or Issue Hello, ive been using the heart button to add songs to my favorites list.Suddenly i cannot find my favorites songs in my playlists, and t...

  • Newbie
  • Plan Premium Country  Israel Device Samsung Galaxy 7. Wife's is Galaxy 9. Operating System Android   My Question or Issue   Hello, ive been using the heart button to add s...
  • Dian
  • Spotify Legend
  • 1866 Views
  • 3 replies
  • 1 likes
  • 1866 Views
  • 3 replies
  • 1 likes

Solved!!Superuser Contribution Good ol' pausify 2.0

its 2.0 because the first time I wrote this I didn't have a verified email... PlanPremiumCountryArgentina DeviceMotorola G Power 2022, Moto G6+ and my girlfriend's S21Operating SystemAndroid 11, Android 9,(idk what android her S21 is) My Question or ...

  • Casual Listener
  • its 2.0 because the first time I wrote this I didn't have a verified email...   Plan Premium Country Argentina  Device Motorola G Power 2022, Moto G6+ and my girlfriend's S21 Operat...
  • Eni
  • Moderator
  • 379 Views
  • 3 replies
  • 0 likes
  • Android
    Playback problem
    Playback problems
    Playback stops
    Spotify Android
  • 379 Views
  • 3 replies
  • 0 likes

Android phone app

How do I keep Spotify 'on top' of other apps on my phone? I can't find the setting in 'Settings'?

  • Newbie
  • How do I keep Spotify 'on top' of other apps on my phone? I can't find the setting in 'Settings'?
  • Taylith
  • Community Legend
  • 193 Views
  • 1 replies
  • 1 likes
  • 193 Views
  • 1 replies
  • 1 likes

Superuser Contribution Stuttering Cracking Glitch during in play - Samsung S10+

PlanPremiumCountryUKDeviceSamsung S10+ My Question or IssueWhen I am playing a downloaded song or a streamed track. The song stutters. I have play through the phones speaker, bluetooth to Samsung earpods and also casting to Samsung TV. Across all tes...

  • Visitor
  • Plan Premium Country UK Device Samsung S10+   My Question or Issue When I am playing a downloaded song or a streamed track. The song stutters. I have play through the phones speaker, blu...
  • RChapman
  • Visitor
  • 1003 Views
  • 4 replies
  • 0 likes
  • 1003 Views
  • 4 replies
  • 0 likes

Superuser Contribution My spotify doesnt play or do anything

i have been using spotify for a month now and i got the premium plan one day my storage was full so i transfer the data to sd card to save space and it was mid transfer my phone shut down and now i cant play or do anything in the app device: samsung ...

  • Newbie
  • i have been using spotify for a month now and i got the premium plan one day my storage was full so i transfer the data to sd card to save space and it was mid transfer my phone shut down and now i c...
  • Dian
  • Spotify Legend
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Huge Battery Drain

PlanPremiumCountryUKDeviceSamsung S20+Operating SystemAndroid 12 My Question or IssueSpotify is draining a huge amount of battery, i.e. >30% with around 3 hours listening time. It doesn't change depending on offline/online listening, or wifi/data, al...

  • Newbie
  • Plan Premium Country UK Device Samsung S20+ Operating System Android 12   My Question or Issue Spotify is draining a huge amount of battery, i.e. >30% with around 3 hours listening ...
  • 460 Views
  • 0 replies
  • 0 likes
  • 460 Views
  • 0 replies
  • 0 likes