Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60274 Views
  • 68 replies
  • 26 likes
  • 60274 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28347 Views
  • 5 replies
  • 0 likes
  • 28347 Views
  • 5 replies
  • 0 likes

Mobile Spotify .apk is out of date

The up to date version on the Play Store is 0.7.4, but I can only get the mobile website version, which is still stuck on 0.7.2. Very frustrating

  • Roadie
  • The up to date version on the Play Store is 0.7.4, but I can only get the mobile website version, which is still stuck on 0.7.2. Very frustrating 
  • Peter__
  • Community Legend
  • 718 Views
  • 1 replies
  • 0 likes
  • 718 Views
  • 1 replies
  • 0 likes

Option to sync playlists via USB for Android?!

This would be greatly appreciated. Why can only Apple users do this? It seems much easier, in my opinion. Sometimes my phone won't show up under Devices even if I've got the app open and my PC and phone both connected to the same network. So, I'd lov...

  • Regular
  • This would be greatly appreciated. Why can only Apple users do this? It seems much easier, in my opinion. Sometimes my phone won't show up under Devices even if I've got the app open and my PC and ph...
  • Peter__
  • Community Legend
  • 789 Views
  • 2 replies
  • 0 likes
  • 789 Views
  • 2 replies
  • 0 likes

Solved!! Latest version white screen, no login, no playlists, no search, nothing

Every since the latest patch, I have been completely unable to use Spotify on my Galaxy S3. I open the ap, and get the black bar at the top with the menu option in the top left corner and Spotify next to it. No option to log in, nothing. When I selec...

  • Gig Goer
  • Every since the latest patch, I have been completely unable to use Spotify on my Galaxy S3.  I open the ap, and get the black bar at the top with the menu option in the top left corner and Spoti...
  • msmsmak
  • Regular
  • 11721 Views
  • 78 replies
  • 1 likes
  • 11721 Views
  • 78 replies
  • 1 likes

Nothing but a white screen.

I just resubscribed to Spotify Premium to use it on my Galaxy S3 for traveling and working out. I have now restarted and reinstalled (including clean install) of the app several times. Everytime I try to open the app, there is a white screen with the...

  • Newbie
  • I just resubscribed to Spotify Premium to use it on my Galaxy S3 for traveling and working out.  I have now restarted and reinstalled (including clean install) of the app several times. Everytim...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

No space left on this device error

I am recurringly getting this error. Spotify Premium MemberDevice: Motorola Droid 3Android Version: 2.3.4Carrier: Verizon WirelessPhone is connected to 3G and WiFi data.- Android Settings - > Storage settings reports: - 8.30GB of 11.35GB free space o...

  • Casual Listener
  • I am recurringly getting this error.   Spotify Premium Member Device: Motorola Droid 3 Android Version: 2.3.4 Carrier: Verizon Wireless Phone is connected to 3G and WiFi data. - Android S...
  • Dave104
  • Casual Listener
  • 2161 Views
  • 1 replies
  • 1 likes
  • 2161 Views
  • 1 replies
  • 1 likes

NO SD CARD FOUND...

So after I synchronized about 150 songs to my phone (S3 mini), I haven't been able to log in to Spotify. Every time I try to open the Spotfy app, there just pops up a window "NO SD CARD FOUND BLABLABLA"... And I have tried to uninstall and reinstall ...

  • Newbie
  • So after I synchronized about 150 songs to my phone (S3 mini), I haven't been able to log in to Spotify. Every time I try to open the Spotfy app, there just pops up a window "NO SD CARD FOUND BLABLAB...
  • Dave104
  • Casual Listener
  • 720 Views
  • 2 replies
  • 0 likes
  • 720 Views
  • 2 replies
  • 0 likes

how can i find previous versions ?

My phone crashed when i installed the latest version and when i at last got it working again my spotify is totaly **bleep**ed up. Takes hour to connect all playlist, forever to play a song, forever to turn the song off, the whole device is slow (gala...

  • Casual Listener
  • My phone crashed when i installed the latest version and when i at last got it working again my spotify is totaly **bleep**ed up. Takes hour to connect all playlist, forever to play a song, forever t...
  • Josh
  • Community Legend
  • 917 Views
  • 4 replies
  • 0 likes
  • 917 Views
  • 4 replies
  • 0 likes

Solved!! Android beta testers wanted

Hi everyone, we're looking for folks to try out new versions of Spotify for Android. Are you interesting in becoming a beta tester? Do you want to help improve the Spotify experience on Android? Join the Beta Band! Fill out this form now and apply to...

  • Spotify Legend
  • Hi everyone,   we're looking for folks to try out new versions of Spotify for Android.   Are you interesting in becoming a beta tester? Do you want to help improve the Spotify exper...
  • Goodman
  • Spotify Legend
  • 52982 Views
  • 183 replies
  • 18 likes
  • Android
    Beta test
  • 52982 Views
  • 183 replies
  • 18 likes

Android Connection Issue in Taiwan

Hi, I'm a premium user in Taiwan and is using the mobile version of the spotify on the road. Most of the time when I'm on the road, spotify tells me that I'm in offline mode. I checked my internet (3G) and is able to open website through chrome or ev...

  • Newbie
  • Hi, I'm a premium user in Taiwan and is using the mobile version of the spotify on the road. Most of the time when I'm on the road, spotify tells me that I'm in offline mode. I checked my interne...
  • 516 Views
  • 0 replies
  • 0 likes
  • 516 Views
  • 0 replies
  • 0 likes

Android problems

What has happened to the Android app lately it use to run perfectly until a couple of months ago now it constantly crashes slows down my phone and freezes my entire system tried uninstalling deleting leftover files and even reseting my phone but noth...

  • Casual Listener
  • What has happened to the Android app lately it use to run perfectly until a couple of months ago now it constantly crashes slows down my phone and freezes my entire system tried uninstalling deleting...
  • nebojsa
  • Casual Listener
  • 1005 Views
  • 3 replies
  • 2 likes
  • 1005 Views
  • 3 replies
  • 2 likes

"Device is full" - 25+ gb free space, LG G2

When I'm trying to syncronize my offline lists the phone says that my device is full and cannot syncronize anymore. I've tried to find a way to chose which location to save offline lists, in case it was saving it all to an internal memory, without su...

  • Newbie
  • When I'm trying to syncronize my offline lists the phone says that my device is full and cannot syncronize anymore. I've tried to find a way to chose which location to save offline lists, in case i...
  • 509 Views
  • 0 replies
  • 0 likes
  • 509 Views
  • 0 replies
  • 0 likes

which mp3 player?? Help please!!

Can someone please tell me which mp3 player will work with spotify? Im wanting to buy a mp3 player for christmas but I'm not sure which one will work, it will be a present for someone, they're not bothered about a big named product they just want som...

  • Casual Listener
  • Can someone please tell me which mp3 player will work with spotify? Im wanting to buy a mp3 player for christmas but I'm not sure which one will work, it will be a present for someone, they're not bo...
  • Peter__
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

New phone and login error

Hello, I have a new android phone since today. I installed Spotify but I can't login. It says that I'm trying to connect myself in a other country than usual. I'm in the same country and I have a premium account so it should not matter... I also trie...

  • Casual Listener
  • Hello,   I have a new android phone since today. I installed Spotify but I can't login. It says that I'm trying to connect myself in a other country than usual. I'm in the same country a...
  • Daniel
  • Community Legend
  • 829 Views
  • 5 replies
  • 0 likes
  • 829 Views
  • 5 replies
  • 0 likes

Spotify with Strava is causing volume to automatically maximise/minimise

DescriptionPlease describe the problemExample:After using the Samsung Galaxy S3 with Spotify and Strava running at the same time, the volume automatically re-adjusts itself to either maximum volume or minimum volume when listening to Spotify afterwar...

  • Casual Listener
  • Description Please describe the problem Example: After using the Samsung Galaxy S3 with Spotify and Strava running at the same time, the volume automatically re-adjusts itself to either maximum vo...
  • liviajones
  • Casual Listener
  • 2873 Views
  • 2 replies
  • 0 likes
  • GPS
    loud
    quiet
    strava
    volume
  • 2873 Views
  • 2 replies
  • 0 likes

Galaxy S3 wont list under devices on network but iphone will

Hi All, Ive been searching on this issue for a few days now and I cant figure it out. I'm running spotify on a galaxy s3 and a iphone 4(work phone). Both phones are connected to my home wireless network. The S3 will not connect and show up under the ...

  • Newbie
  • Hi All, Ive been searching on this issue for a few days now and I cant figure it out. I'm running spotify on a galaxy s3 and a iphone 4(work phone). Both phones are connected to my home wireless netw...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Equaliser and Lockscreen issues on Galaxy S4/4.2

Hi There I recently switched to Android, I have a Galaxy S4 with JB 4.2. I have noticed two issues: 1) The lock screen controls are really inconsistent, they frequently disappear. 2) The equaliser is a bit flaky. It really makes music sound better, b...

  • Regular
  • Hi There   I recently switched to Android, I have a Galaxy S4 with JB 4.2.  I have noticed two issues:   1) The lock screen controls are really inconsistent, they frequently di...
  • Joe
  • Community Legend
  • 419 Views
  • 1 replies
  • 0 likes
  • 419 Views
  • 1 replies
  • 0 likes

Galaxy s3 pauses playing

Hello, I've been using Spotify for months, previously on Galaxy S2, now on S3. For now (S3), I have a problem with "auto-pause" - Spotify pauses playing even 3-4 times per song - as if the headphones were pulled off or sth. It needs going back to the...

  • Casual Listener
  • Hello, I've been using Spotify for months, previously on Galaxy S2, now on S3. For now (S3), I have a problem with "auto-pause" - Spotify pauses playing even 3-4 times per song - as if the headphon...
  • Behemot
  • Casual Listener
  • 405 Views
  • 2 replies
  • 0 likes
  • 405 Views
  • 2 replies
  • 0 likes

Avoiding syncing over 4G

Hi, Can I turn off downloading on 4g? In settings there's an option for 2g/3g but not 4g. Best M

  • Newbie
  • Hi, Can I turn off downloading on 4g? In settings there's an option for 2g/3g but not 4g. Best M
  • Joe
  • Community Legend
  • 1144 Views
  • 1 replies
  • 0 likes
  • 1144 Views
  • 1 replies
  • 0 likes

two lockscreen issues

Please remove full screen bacground art on lockscreen, it makes difficult to see number when entering pin code to unlock the device back, fwd buttons are still dissapearing randomly

  • Casual Listener
  • Please remove full screen bacground art on lockscreen, it makes difficult to see number when entering pin code to unlock the device back, fwd buttons are still dissapearing randomly
  • SIRR
  • Casual Listener
  • 375 Views
  • 5 replies
  • 0 likes
  • 375 Views
  • 5 replies
  • 0 likes