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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47494 Views
  • 66 replies
  • 25 likes
  • 47494 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880226 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880226 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26891 Views
  • 4 replies
  • 0 likes
  • 26891 Views
  • 4 replies
  • 0 likes

Solved!! Can't download spotify for nexus 4?

Why...       Super user edit - added picture correctly

Issue
  • Casual Listener
  • Why...       Super user edit - added picture correctly 🙂
  • Liam
  • Community Legend
  • 1360 Views
  • 3 replies
  • 0 likes
  • 1360 Views
  • 3 replies
  • 0 likes

Premian not working

Hi, I upgraded to Premium. I tried logging on and off several times but it hasn't worked. Tried installing several times as well and still doesn't work. What else can I try?

  • Casual Listener
  • Hi, I upgraded to Premium. I tried logging on and off several times but it hasn't worked. Tried installing several times as well and still doesn't work. What else can I try?
  • My1
  • Music Fan
  • 410 Views
  • 5 replies
  • 0 likes
  • 410 Views
  • 5 replies
  • 0 likes

Solved!! Logging In through Facebook

For some reason everything reset on Spotify, I guess when the format changed. Anyway, it's asking me to log in through Facebook again when I go to listen to music on my mobile, but "webpage not available" comes up when I try to do so.

  • Casual Listener
  • For some reason everything reset on Spotify, I guess when the format changed.  Anyway, it's asking me to log in through Facebook again when I go to listen to music on my mobile, but "webpage not...
  • Liam
  • Community Legend
  • 750 Views
  • 3 replies
  • 0 likes
  • 750 Views
  • 3 replies
  • 0 likes

Problems with a specific song

Hello! I have a samsung S4 and a iphone. There's a problem with a particular song in my list and that's Ro James - Lisa (Ro James – Lisa (feat. Asher Roth) and Ro James whole album. No problems at all except for this album, what has happened here?

  • Casual Listener
  • Hello! I have a samsung S4 and a iphone. There's a problem with a particular song in my list and that's Ro James - Lisa (Ro James – Lisa (feat. Asher Roth) and Ro James whole album. No problem...
  • My1
  • Music Fan
  • 276 Views
  • 2 replies
  • 0 likes
  • 276 Views
  • 2 replies
  • 0 likes

Prev button

I want to ask if there is a way to stop the "go to beginnig of the song" behaviour of the prev button, since it is really annoying. and while yoou're at it, can you please add a prev button in the statusbar???

  • Music Fan
  • I want to ask if there is a way to stop the "go to beginnig of the song" behaviour of the prev button, since it is really annoying.   and while yoou're at it, can you please add a prev butto...
  • My1
  • Music Fan
  • 270 Views
  • 2 replies
  • 0 likes
  • 270 Views
  • 2 replies
  • 0 likes

Not working

I signed up for premium and it shows that premium users and only gives the radio. I've signed in and out and now it's telling me my log on username or password are incorrect.

  • Newbie
  • I signed up for premium and it shows that premium users and only gives the radio. I've signed in and out and now it's telling me my log on username or password are incorrect.
  • Taylor
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Spotify will not sync anymore songs ***limit not reached***

I have been using my premium account with no problem for the last 6-8 months and all of a sudden the songs that I add to my playlists that are synced for offline listening will not sync any of the new songs that I add to the playlists. I have not rea...

  • Casual Listener
  • I have been using my premium account with no problem for the last 6-8 months and all of a sudden the songs that I add to my playlists that are synced for offline listening will not sync any of the ne...
  • Joe
  • Community Legend
  • 455 Views
  • 5 replies
  • 0 likes
  • 455 Views
  • 5 replies
  • 0 likes

Playback starts and stops infinitely after hitting brief Edge area or temporarily weak 4G.

I'm on T-Mobile, Galaxy S3. My 4G speeds are very, very good, usually around 10Mbps on average. Often higher. When listening to Spotify in the car, I'll occasionally enter a brief area of Edge network, or sometimes a weaker area of 4G. The area is us...

  • Casual Listener
  • I'm on T-Mobile, Galaxy S3.  My 4G speeds are very, very good, usually around 10Mbps on average.  Often higher.  When listening to Spotify in the car, I'll occasionally enter a brief a...
  • Liam
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! OK, sounds stupid but...

So running Spotify on a LG Motion from Metro Piece-of-well, anyway. so, I create a playlist with a nice blend, download it and the darn thing plays in a random mode on the phone in offline mode. On the PC, all is good. Any ideas?

  • Casual Listener
  • So running Spotify on a LG Motion from Metro Piece-of-well, anyway.  so, I create a playlist with a nice blend, download it and the darn thing plays in a random mode on the phone in offline mode...
  • PirateMikey
  • Casual Listener
  • 476 Views
  • 2 replies
  • 0 likes
  • 476 Views
  • 2 replies
  • 0 likes

App constantly crashing

Hi i have the spotify app on my samsung s2 mobile. i havent used it for maybe a month due to being on holiday but now when i go to use the app it opens i can see my playlists but within 2 seconds it crashes - please advise..

  • Newbie
  • Hi i have the spotify app on my samsung s2 mobile. i havent used it for maybe a month due to being on holiday but now when i go to use the app it opens i can see my playlists but within 2 seconds it ...
  • Adam
  • Roadie
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

How can I change Playlist order?

Hi, when I go to "Playlists" on my Android Phone I get all the "Downloads" listed on top, and my own Playlist Folders are at the bottom of the screen. I have to scroll all the way down for miles every time I want to listen to my Playlists as I have o...

  • Regular
  • Hi,   when I go to "Playlists"  on my Android Phone I get all the "Downloads" listed on top, and my own Playlist Folders are at the bottom of the screen. I have to scroll all the w...
  • dropdeaddiva06
  • Casual Listener
  • 4148 Views
  • 5 replies
  • 0 likes
  • 4148 Views
  • 5 replies
  • 0 likes

Spotify does not work properly when the device's screen is off

I've observed this behavior on 2 Samsung Galaxy Nexus's, both with the stock, unmodified 4.1.1. When the screen is off, Spotify's downloads/syncing chug along extremely slowly, and it also can't maintain a solid stream at any quality level (it pauses...

  • Newbie
  • I've observed this behavior on 2 Samsung Galaxy Nexus's, both with the stock, unmodified 4.1.1.   When the screen is off, Spotify's downloads/syncing chug along extremely slowly, and it also...
  • Joe
  • Community Legend
  • 633 Views
  • 2 replies
  • 0 likes
  • 633 Views
  • 2 replies
  • 0 likes

Add tablet to account

I am paying for Spotify Premium which gives the option of traveling abroad using Spotify. It is on my Netbook but I have been unable to connect it to my Samsung Galaxy Tablet or phone. It says "this service is unavailable in your country". However, i...

  • Newbie
  • I am paying for Spotify Premium which gives the option of traveling abroad using Spotify.  It is on my Netbook but I have been unable to connect it to my Samsung Galaxy Tablet or phone.  It...
  • Liam
  • Community Legend
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Listen to Spotify on car using android and usb.

I'm trying to get my android phone to play music from spotify through usb to my car. I own a Mini cooper 2012 with the cd boost package. It's got a usb input and I'm able to play spotify on iOS devices perfectly fine through the usb and even change t...

  • Visitor
  • I'm trying to get my android phone to play music from spotify through usb to my car. I own a Mini cooper 2012 with the cd boost package. It's got a usb input and I'm able to play spotify on iOS devic...
  • Joe
  • Community Legend
  • 3367 Views
  • 1 replies
  • 0 likes
  • 3367 Views
  • 1 replies
  • 0 likes

Issues logging in with premium

This is the email I sent to Spotify.Hello Spotify,A few months ago I downloaded spotify to my macbook pro and created an account. Just this last week, I upgraded my phone and got the spotify app for my galaxy s4. I upgraded to premium last week and e...

  • Newbie
  • This is the email I sent to Spotify. Hello Spotify,A few months ago I downloaded spotify to my macbook pro and created an account.  Just this last week, I upgraded my phone and got the spotif...
  • Goodman
  • Spotify Legend
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

Just some playlist works offline

I have a kinda weird problem on my phone. I have tried to restart the phone. Delete everything, resync and now i am out of options.All seems to work perfectly when i am online. Then when i go offline, only one of the 6 playlist i have works. The othe...

  • Casual Listener
  • I have a kinda weird problem on my phone. I have tried to restart the phone. Delete everything, resync and now i am out of options. All seems to work perfectly when i am online. Then when i go off...
  • Joe
  • Community Legend
  • 495 Views
  • 8 replies
  • 0 likes
  • 495 Views
  • 8 replies
  • 0 likes

Certain playllists won't load

I have a bunch of playlists... most of them load properly on my Android phone. However, there are three that I have subscribed to that simply will not load properly. One of them only loads one song even though Spotify shows that it has 70 tracks, the...

  • Regular
  • I have a bunch of playlists... most of them load properly on my Android phone. However, there are three that I have subscribed to that simply will not load properly. One of them only loads one song e...
  • Joe
  • Community Legend
  • 385 Views
  • 4 replies
  • 0 likes
  • 385 Views
  • 4 replies
  • 0 likes

Cant add music to offline playlist via android

Hello. I recently updated my spotify client. With the new update, i cant find any way to add new tracks to my already existing offlineplaylist via the android mobile. When i click "add to" it shows my online playlist, the playlist i also have on my c...

  • Casual Listener
  • Hello.  I recently updated my spotify client. With the new update, i cant find any way to add new tracks to my already existing offlineplaylist via the android mobile. When i click "add to" it...
  • MichaelJerzak
  • Composer
  • 508 Views
  • 3 replies
  • 0 likes
  • 508 Views
  • 3 replies
  • 0 likes

Suddenly my android doesn't work

I woke up this morning and my android phone wouldn't let me log in. It made me enter my information over and over, and then eventually says "temporary error merging accounts". I read other posts that people's accounts had been switched to UK accounts...

  • Newbie
  • I woke up this morning and my android phone wouldn't let me log in.  It made me enter my information over and over, and then eventually says "temporary error merging accounts".  I read othe...
  • Joe
  • Community Legend
  • 353 Views
  • 3 replies
  • 0 likes
  • 353 Views
  • 3 replies
  • 0 likes

Problems with Spotify Radio!

Right now I'm dealing with two major problems with Spotify Radio; The inability to delete Radio Stations and the fact that one of my Radio Stations won't work/play at all--PC or Mobile. I'd sure appreciate it if I was able to delete a Radio Station I...

  • Newbie
  • Right now I'm dealing with two major problems with Spotify Radio; The inability to delete Radio Stations and the fact that one of my Radio Stations won't work/play at all--PC or Mobile.   I'...
  • troypjones
  • Regular
  • 2801 Views
  • 8 replies
  • 0 likes
  • 2801 Views
  • 8 replies
  • 0 likes