Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53778 Views
  • 68 replies
  • 25 likes
  • 53778 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27688 Views
  • 5 replies
  • 0 likes
  • 27688 Views
  • 5 replies
  • 0 likes

Spotify Not Logging In

pretty irritated that i cant seem to find any help with a service i pay for every month!! I have uninstalled and reinstalled 3 times and no luck. SOptify gets to the log in page, i enter everything and it just sits and spins its wheels. will not log ...

  • Newbie
  • pretty irritated that i cant seem to find any help with a service i pay for every month!!  I have uninstalled and reinstalled 3 times and no luck.  SOptify gets to the log in page, i enter ...
  • Joe
  • Community Legend
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Mobile download in an international country

Hello. I have a uk spotify premium subscription but recently while in Dubai my phone broke and i got a temporary replacement phone (sony xperia). I tried downloading spotify it's not avalible via tha app store because I'm not in an approved country o...

  • Casual Listener
  • Hello. I have a uk spotify premium subscription but recently while in Dubai my phone broke and i got a temporary replacement phone (sony xperia).   I tried downloading spotify it's not avali...
  • Joe
  • Community Legend
  • 954 Views
  • 3 replies
  • 0 likes
  • 954 Views
  • 3 replies
  • 0 likes

Make it Stop

Nook HD / Android Is there any way to close the app altogether (without shutting the tablet down)?

  • Casual Listener
  • Nook HD / Android Is there any way to close the app altogether (without shutting the tablet down)?
  • Joe
  • Community Legend
  • 476 Views
  • 1 replies
  • 0 likes
  • 476 Views
  • 1 replies
  • 0 likes

Solved!! Clean Master causing disappearing downloaded tracks

OK, so after trying the troubleshooting on here I didn't find a solution, but it seems that clean Master is removing or causing a problem with spotify DESPITE asking it to keep my downloaded tracks.Will give this a whirl and remove my cache remover c...

  • Regular
  • OK, so after trying the troubleshooting on here I didn't find a solution, but it seems that clean Master is removing or causing a problem with spotify DESPITE asking it to keep my downloaded tracks. ...
  • CTownDawgs
  • Music Fan
  • 5731 Views
  • 3 replies
  • 1 likes
  • Android
    clean master
    disappearing tracks
  • 5731 Views
  • 3 replies
  • 1 likes

Spotify Windows Phone

I have a Premium account and used it extensively on my Samsung Android phone in Seoul, Korea. I recently lost that phone and got a new Sangsung Android phone and I don't know how to get Spotify on it. I already have two mobile devices connected to my...

  • Casual Listener
  • I have a Premium account and used it extensively on my Samsung Android phone in Seoul, Korea. I recently lost that phone and got a new Sangsung Android phone and I don't know how to get Spotify on it...
  • Joe
  • Community Legend
  • 775 Views
  • 4 replies
  • 0 likes
  • 775 Views
  • 4 replies
  • 0 likes

Playlist empty each day

Hi, I seem to have a weird issue I would like to sort. On my Android (Galaxy S2 with Jelly Bean, spotify version 0.6.5.183) - each day I come to play a song in one of my playlists - it's empty. The only way I can play a song each morning is to enable...

  • Regular
  • Hi,   I seem to have a weird issue I would like to sort. On my Android (Galaxy S2 with Jelly Bean, spotify version 0.6.5.183) - each day I come to play a song in one of my playlists - it's e...
  • IcedInsanity
  • Casual Listener
  • 1184 Views
  • 13 replies
  • 0 likes
  • 1184 Views
  • 13 replies
  • 0 likes

HTC Desire not syncing

Thanks Adam. My device (HTC Desire) will now only sync if set 'on-line'. As soon as you change it to 'off-line' it stops syncing.....and I have a feeling that even if I leave it to completely sync whilst 'on-line'; the tracks won't be available as so...

  • Regular
  • Thanks Adam.   My device (HTC Desire) will now only sync if set 'on-line'.  As soon as you change it to 'off-line' it stops syncing.....and I have a feeling that even if I leave it to c...
  • Robbie
  • Spotify Legend
  • 661 Views
  • 1 replies
  • 0 likes
  • 661 Views
  • 1 replies
  • 0 likes

Spotify op Android toestel streamen in auto (blue&me in combinatie met BOSE hifi)

Hopelijk kan iemand me helpen. Ik ben vorige week overgestapt van mn Iphone 4 naar een Android toestel (en eerlijk is eerlijk, toestel bevalt heel goed ) . Ik loop echter tegen 1 groot probleem aan. In mn auto heb ik een Blue&Me navigatie met BOSE hi...

  • Newbie
  • Hopelijk kan iemand me helpen. Ik ben vorige week overgestapt van mn Iphone 4 naar een Android toestel (en eerlijk is eerlijk, toestel bevalt heel goed 🙂 ) . Ik loop echter tegen 1 groot probleem aa...
  • 957 Views
  • 0 replies
  • 0 likes
  • 957 Views
  • 0 replies
  • 0 likes

Spotify is lagging/ making popping noises on my new android phone

Hi, i just got a samsung galaxy s4. When using the spotify app, the audio is popping and lagging very much, so it is impossible to enjoy music. Most of the time, it is just random popping noises or small millisecond pauses. This happens with streamin...

  • Music Fan
  • Hi, i just got a samsung galaxy s4. When using the spotify app, the audio is popping and lagging very much, so it is impossible to enjoy music. Most of the time, it is just random popping noises or s...
  • KjartanTh
  • Music Fan
  • 1074 Views
  • 2 replies
  • 0 likes
  • 1074 Views
  • 2 replies
  • 0 likes

Device de-synchronised because of 3 devices limit

Hello, I several times experiences having all my playlist de-synchronise from my smartphone at the start of my trip back home. The last time I saw a message about synchronising on more than 3 devices. I am aware that one premium subscription allows m...

  • Music Fan
  • Hello,   I several times experiences having all my playlist de-synchronise from my smartphone at the start of my trip back home. The last time I saw a message about synchronising on more than ...
  • Joe
  • Community Legend
  • 2319 Views
  • 5 replies
  • 0 likes
  • 2319 Views
  • 5 replies
  • 0 likes

Spotify no funciona / Spotify doesn't work

Mi aplicacion de spotify ha dejado de funcionar con la última actualizacion. Tengo una cuenta premium para spotify en el movil (Samsung Galaxy Ace) y ya que pago el servicio me gustaria poder disfrutar de él. My spotify application has stopped workin...

  • Newbie
  • Mi aplicacion de spotify ha dejado de funcionar con la última actualizacion. Tengo una cuenta premium para spotify en el movil (Samsung Galaxy Ace) y ya que pago el servicio me gustaria poder disfrut...
  • Joe
  • Community Legend
  • 1215 Views
  • 3 replies
  • 1 likes
  • 1215 Views
  • 3 replies
  • 1 likes

turning off the 3D-effect

Hi, i would like to use the new equalizer, but I am not able to turn off the 3D-Effect on my Motorola Razr with ICS 4.0.4. When I turn on the equalizer it looks like this: I do not know a way to activate the bar for the 3D-Effekt. Can any one help me...

Screenshot_2012-09-07-12-10-56.png
  • Casual Listener
  • Hi,   i would like to use the new equalizer, but I am not able to turn off the 3D-Effect on my Motorola Razr with ICS 4.0.4. When I turn on the equalizer it looks like this:   ...
  • Chrester
  • Regular
  • 3882 Views
  • 5 replies
  • 0 likes
  • 3882 Views
  • 5 replies
  • 0 likes

Syncing Local FIles

I have a few questions concerning syncing local files. Since Led Zeppelin aren't available on Spotify, I've included them in my local files on my computer. But since I also want to be able to listen to them on my phone (a Samsung Galaxy SIII), I trie...

  • Music Fan
  • I have a few questions concerning syncing local files. Since Led Zeppelin aren't available on Spotify, I've included them in my local files on my computer. But since I also want to be able to listen ...
  • Peter__
  • Community Legend
  • 662 Views
  • 1 replies
  • 0 likes
  • 662 Views
  • 1 replies
  • 0 likes

Android 4.2.2 lockscreen player some times goes away

Well as the title says, it happens some times that the lockscreen player on my Samsubg Galaxy s4 disapares when i play music It would be nice if somene could fix this Also i can only get it to work under swipe lock..not any other lockscreen options.

  • Music Fan
  • Well as the title says, it happens some times that the lockscreen player on my Samsubg Galaxy s4 disapares when i play music 😕 It would be nice if somene could fix this 🙂 Also i can only get i...
  • 711 Views
  • 0 replies
  • 0 likes
  • 711 Views
  • 0 replies
  • 0 likes

Metadata Support for Bluetooth Enabled Head Unit (automotive)

Hello, I did a forum search and my problem has been posted a few times before. However, it doesn't appear as though the problem has been resolved. I'm using Spotify on a Galaxy S3 running Android 4.1.2 stock. My car has a JVC KDX50BT (Bluetooth enabl...

  • Newbie
  • Hello,   I did a forum search and my problem has been posted a few times before.  However, it doesn't appear as though the  problem has been resolved.   I'm using Spotify ...
  • ciquitone
  • Regular
  • 3258 Views
  • 2 replies
  • 2 likes
  • 3258 Views
  • 2 replies
  • 2 likes

Solved!! Installing Spotify on a 2nd Android device. Play says 'already installed'

I have an Android phone (Nexus One) with Spotify installed. I am now trying to install on a new Android tablet but PlayStore says already installed. Can someone help me with this pls?

  • Regular
  • I have an Android phone (Nexus One) with Spotify installed.   I am now trying to install on a new Android tablet but PlayStore says already installed.   Can someone help me with thi...
  • Joe
  • Community Legend
  • 2243 Views
  • 3 replies
  • 0 likes
  • 2243 Views
  • 3 replies
  • 0 likes

help with offline mode abroad in turkey

So I'm sitting at the Istanbul airport waiting for my transferring plane to Thailand when Spotify on my Samsung device says that my license offline has now expired, even tough I've got a good 6 months of premium on my subscription status, and have ju...

  • Newbie
  • So I'm sitting at the Istanbul airport waiting for my transferring plane to Thailand when Spotify on my Samsung device says that my license offline has now expired, even tough I've got a good 6 month...
  • Joe
  • Community Legend
  • 2064 Views
  • 1 replies
  • 0 likes
  • 2064 Views
  • 1 replies
  • 0 likes

Solved!! [Android] Troubleshooting Spotify

Having trouble with Spotify on your Android device? Here’s a step-by-step guide to help get things working again. What to try first Try a soft reset (reboot the device). If that doesn’t help, try a clean reinstall. Be sure to locate and remove any Sp...

  • Spotify Legend
  • Having trouble with Spotify on your Android device? Here’s a step-by-step guide to help get things working again.   What to try first   Try a soft reset (reboot the device). If ...
  • Adam
  • Roadie
  • 601824 Views
  • 3 replies
  • 40 likes
  • 601824 Views
  • 3 replies
  • 40 likes

Locally synced files only play right channel audio

I've added a few mp3's from my local collection into Spotify to sync to my phone (Android, 4.2.2). The problem is, when I go to play the synced files from my phone, only the right channel audio plays. If I have headphones on, only the right ear works...

  • Casual Listener
  • I've added a few mp3's from my local collection into Spotify to sync to my phone (Android, 4.2.2). The problem is, when I go to play the synced files from my phone, only the right channel audio plays...
  • brock_aholic
  • Casual Listener
  • 4705 Views
  • 2 replies
  • 0 likes
  • 4705 Views
  • 2 replies
  • 0 likes

Streaming keeps stuttering/skipping in 3G

New user here. I love the android app, and it works great with WiFi or 4G (Sprint). But in 3G, it seems to skip/pause A LOT. I tried both "high" and "extreme" quality, and have turned on the buffering (whatever that setting is called). This doesn't s...

  • Casual Listener
  • New user here.  I love the android app, and it works great with WiFi or 4G (Sprint).  But in 3G, it seems to skip/pause A LOT.  I tried both "high" and "extreme" quality, and have turn...
  • Joe
  • Community Legend
  • 1386 Views
  • 1 replies
  • 0 likes
  • 1386 Views
  • 1 replies
  • 0 likes