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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43002 Views
  • 66 replies
  • 25 likes
  • 43002 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878285 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878285 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26452 Views
  • 4 replies
  • 0 likes
  • 26452 Views
  • 4 replies
  • 0 likes

Downloading Playlist Errors

I keep having to re-download my playlists multiple times...why? After the download is finished, I open the list it restarts the download again. Thoughts or suggestions? Any help is appreciated. I have the Samsung Galaxy S2 ith Jellybean from Sprint.

  • Casual Listener
  • I keep having to re-download my playlists multiple times...why?  After the download is finished, I open the list it restarts the download again. Thoughts or suggestions?  Any help is apprec...
  • smelico
  • Community Legend
  • 361 Views
  • 3 replies
  • 0 likes
  • 361 Views
  • 3 replies
  • 0 likes

Offline playlist - some songs won't sync

Anyone else having this problem? I have a list on around 406 songs on my phone, I added a few 5 more tracks on this list last night, but my phone says that I havent added any new songs to the playlist. This isn't only a problem with my phone tho, it ...

  • Casual Listener
  • Anyone else having this problem? I have a list on around 406 songs on my phone, I added a few 5 more tracks on this list last night, but my phone says that I havent added any new songs to the playlis...
  • Vin-hair
  • Casual Listener
  • 379 Views
  • 2 replies
  • 0 likes
  • 379 Views
  • 2 replies
  • 0 likes

One song stops playback

Hi there! I've been using Spotify happily on my Galaxy S2 now for over a year. I decided it was time to put together a classical playlist, but Spotify on my phone seems to have a disliking of Vivaldi's Four Seasons. Every time I attempt to play Anton...

  • Regular
  • Hi there!   I've been using Spotify happily on my Galaxy S2 now for over a year. I decided it was time to put together a classical playlist, but Spotify on my phone seems to have a disliking o...
  • Joe
  • Community Legend
  • 318 Views
  • 4 replies
  • 0 likes
  • 318 Views
  • 4 replies
  • 0 likes

Playlist on Computer will not sync/show up on phone. but starred songs will sync instantly

Description When I add a new playlist on my computer spotify, the playlist does not add on my mobile spotify. I can add playlists on my mobile spotify but they will also not sync to my computer. If I "star" a song on my computer, that song will insta...

  • Casual Listener
  • Description When I add a new playlist on my computer spotify, the playlist does not add on my mobile spotify. I can add playlists on my mobile spotify but they will also not sync to my computer. ...
  • 2150 Views
  • 0 replies
  • 1 likes
  • 2150 Views
  • 0 replies
  • 1 likes

Can't access spotifuggle from my android

Apparently I'm running out of storage space because the disc is almost full so I can't access spotify on my phone. The message says I need to deselect playlists to create space. How do I do this?! Please help!

  • Casual Listener
  • Apparently I'm running out of storage space because the disc is almost full so I can't access spotify on my phone. The message says I need to deselect playlists to create space. How do I do this...
  • Peter__
  • Community Legend
  • 303 Views
  • 3 replies
  • 0 likes
  • 303 Views
  • 3 replies
  • 0 likes

Spotify control with earphones samsung galaxy s4

hello to everybody, i use spotify with my new samsung galaxy s4 the control in my earphones (original that comes with s4) doesn't respond correctly to commands,for example only the volume up and down works, if in my devices storage give none song onl...

  • Newbie
  • hello to everybody, i use spotify with my new samsung galaxy s4   the control in my earphones (original that comes with s4) doesn't respond correctly to commands, for example only the v...
  • 975 Views
  • 0 replies
  • 0 likes
  • 975 Views
  • 0 replies
  • 0 likes

Sharing and scrobbling

Is it somehow possible to hide what I'm listening via mobile in spotify but to still be able to scrobble to last.fm? Or should I head to the new ideas section?

  • Roadie
  • Is it somehow possible to hide what I'm listening via mobile in spotify but to still be able to scrobble to last.fm? Or should I head to the new ideas section?
  • user-removed
  • Not applicable
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Not all tracks in playlist syncing to device

I'm having an issue where the songs in my playlist won't sync to my GS3. It's only downloading about 45% of the playlist and saying it's complete but it's not.

  • Casual Listener
  • I'm having an issue where the songs in my playlist won't sync to my GS3. It's only downloading about 45% of the playlist and saying it's complete but it's not.
  • katiebug324
  • Casual Listener
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Solved!! Android app not loading playlist with over 400 songs

I am trying out Spotify and comparing it to my Rhapsody subscription. One of the playlists I am recreating has over 400 songs, but it does not load on my Android app (Playlists page). If I create new playlists, they appear just fine (both before the ...

  • Casual Listener
  • I am trying out Spotify and comparing it to my Rhapsody subscription.  One of the playlists I am recreating  has over 400 songs, but it does not load on my Android app (Playlists page).&nbs...
  • stuart_w
  • Casual Listener
  • 639 Views
  • 2 replies
  • 0 likes
  • 639 Views
  • 2 replies
  • 0 likes

" not logged in on fb"

Every single time I try to subscribe to premium, it cuts me short just after "Confirm purchase" screen. It takes me back to facebook and says I'm not logged in; even though I am because I can even see my new notifications. I've tried subscribing thro...

  • Newbie
  • Every single time I try to subscribe to premium, it cuts me short just after "Confirm purchase" screen. It takes me back to facebook and says I'm not logged in; even though I am because I can even se...
  • Joe
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • Premium payment
  • 395 Views
  • 1 replies
  • 0 likes

Tracks sync very slowly

Sync of tracks between my desktop and Andoid tablet is extremely slow on wifi is there any way to find out why? I have a Nexus 7 tablet, a Windows 7 desktop PC and wifi.

  • Regular
  • Sync of tracks between my desktop and Andoid tablet is extremely slow on wifi is there any way to find out why?   I have a Nexus 7 tablet, a Windows 7 desktop PC and wifi.
  • 215 Views
  • 0 replies
  • 0 likes
  • 215 Views
  • 0 replies
  • 0 likes

Solved!! Samsung Galaxy S 3 does not show up in desktop client for syncing

Hello, I recently moved from a Verizon Galaxy Nexus to a Verizon Galaxy S3, and I cannot sync my spotify tracks with my desktop client. I have the desktop app open (windows 7 SP1 x64) and I have the client opened on the phone. Both are connected to t...

  • Casual Listener
  • Hello,   I recently moved from a Verizon Galaxy Nexus to a Verizon Galaxy S3, and I cannot sync my spotify tracks with my desktop client.  I have the desktop app open (windows 7 SP1 x64...
  • hnomad
  • Casual Listener
  • 4156 Views
  • 8 replies
  • 0 likes
  • 4156 Views
  • 8 replies
  • 0 likes

When will Android have volume leveling feature?

When will Android have an option to level the volume between tracks recorded at different levels? This feature is available on the Windows application. Take a listen to the album "Jack Takes the Floor" by Jack Elliott, one of the lowest volume record...

  • Music Fan
  • When will Android have an option to level the volume between tracks recorded at different levels?  This feature is available on the Windows application.   Take a listen to the album "Ja...
  • Taylor
  • Community Legend
  • 969 Views
  • 1 replies
  • 1 likes
  • 969 Views
  • 1 replies
  • 1 likes

can't download anymore songs, have 300

I read this on a Solutions page- "You can have up to 3,333 tracks from the Spotify streaming catalogue synced for offline use, on each of up to 3 computers/devices at any time." But on my Android tablet it says it can't download anymore, there's abou...

  • Regular
  • I read this on a Solutions page- "You can have up to 3,333 tracks from the Spotify streaming catalogue synced for offline use, on each of up to 3 computers/devices at any time." But on my Androi...
  • Joe
  • Community Legend
  • 1678 Views
  • 3 replies
  • 0 likes
  • 1678 Views
  • 3 replies
  • 0 likes

No sound

There is no sound. My device is fine, tested other music. Last played music on Saturday, all was good, now nothing. The song is playing but no sound. I have OFFLINE on too.

  • Newbie
  • There is no sound. My device is fine, tested other music. Last played music on Saturday, all was good, now nothing. The song is playing but no sound. I have OFFLINE on too.  
  • Joe
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Spotify randomly plays music and not in the task list when it does.

Currently sitting in a class having a lecture on social psychology and suddenly my phone starts playing Teddybears Sthlm - Cobrastyle by itself. It is a song I've listen to before and have on a playlist, but it wasn't on the last playlist I've listen...

  • Casual Listener
  • Currently sitting in a class having a lecture on social psychology and suddenly my phone starts playing Teddybears Sthlm - Cobrastyle by itself. It is a song I've listen to before and have on a playl...
  • Joe
  • Community Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

memory full, but it's not full

Hi there, My phone is saying that it can't sync anymore music because the memory is full. It is true that it has filled up my memory card, but my actual phone still has 10gb of data, so why isn't spotify downloading into that memory and how do I make...

  • Newbie
  • Hi there,   My phone is saying that it can't sync anymore music because the memory is full. It is true that it has filled up my memory card, but my actual phone still has 10gb of data, so wh...
  • Joe
  • Community Legend
  • 831 Views
  • 1 replies
  • 1 likes
  • 831 Views
  • 1 replies
  • 1 likes

The white screen

Understanding there are numerous posts about the white screen problem with spotify, I just figured I'd throw some possible light on the subject for both user and creator. I've been having the same problem and have run some tests. Spotify runs perfect...

  • Casual Listener
  • Understanding there are numerous posts about the white screen problem with spotify, I just figured I'd throw some possible light on the subject for both user and creator.  I've been having the s...
  • 383 Views
  • 0 replies
  • 0 likes
  • 383 Views
  • 0 replies
  • 0 likes

White screen on Android

Samsung S3 GWas running fine but now getting the white screen of death. Reinstalled, reboot, etc = no change. Started about a week ago. Help! Spot still runs ok on laptop during this. Need tunes bad.....rich

  • Newbie
  • Samsung S3 G Was running fine but now getting the white screen of death. Reinstalled, reboot, etc = no change. Started about a week ago. Help! Spot still runs ok on laptop during this. Need tunes ba...
  • Jimmyspotify
  • Regular
  • 2847 Views
  • 14 replies
  • 1 likes
  • 2847 Views
  • 14 replies
  • 1 likes

Solved!! galaxy s2 downloaded playlist that was working fine now won't play offline

hi there ive got a playlist that ive had downloaded for offline use on my galaxy s2 and has been working fine. suddenly it no longer plays offline, i set to offline mode and goto the playlist, which still shows is downloaded, but then when i open it ...

  • Casual Listener
  • hi there   ive got a playlist that ive had downloaded for offline use on my galaxy s2 and has been working fine. suddenly it no longer plays offline, i set to offline mode and goto the playl...
  • vaineh
  • Casual Listener
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes