Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 63572 Views
  • 68 replies
  • 26 likes
  • 63572 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28637 Views
  • 5 replies
  • 0 likes
  • 28637 Views
  • 5 replies
  • 0 likes

Search feature doesnt work... :(

I just upgraded my Droid (sams gal s2, Spotify premium) and now it seems that Google search has the power in Spotify also.I am no longer able to use the search option either on tracks, artist not album. The search field looks like google with the Mic...

  • Visitor
  • I just upgraded my Droid (sams gal s2, Spotify premium) and now it seems that Google search has the power in Spotify also. I am no longer able to use the search option either on tracks, artist not...
  • mittamo
  • Casual Listener
  • 466 Views
  • 3 replies
  • 0 likes
  • 466 Views
  • 3 replies
  • 0 likes

Downloaded/local songs used in radio?

Does anyone know if downloaded or local songs are used in a radio based on a playlist? This would significantly reduce the amount of data over 3G/4G. I haven't found the answer but I would assume its possible since local files can be played used in a...

  • Newbie
  • Does anyone know if downloaded or local songs are used in a radio based on a playlist? This would significantly reduce the amount of data over 3G/4G.   I haven't found the answer but I would...
  • 353 Views
  • 0 replies
  • 0 likes
  • 353 Views
  • 0 replies
  • 0 likes

Playlists

I've been trying out the Spotify Premium and decided to ask around here before abandoning it. Is there anything in the works to sort out (what I perceive to be) the dogpile disaster that is playlists on Android? It's just an awful dogpile that does n...

  • Gig Goer
  • I've been trying out the Spotify Premium and decided to ask around here before abandoning it.   Is there anything in the works to sort out (what I perceive to be) the dogpile disaster that i...
  • personanongrata
  • Roadie
  • 1287 Views
  • 7 replies
  • 0 likes
  • 1287 Views
  • 7 replies
  • 0 likes

Solved!! Kindle Fire won't log in with Facebook login

Hi, I downloaded the new Kindle Fire version of Spotify yesterday but when I try to login with my Facebook credentials it just keeps saying 'Logging in, please wait...' Occasionally it comes up with a little message saying they are experiencing probl...

  • Casual Listener
  • Hi,  I downloaded the new Kindle Fire version of Spotify yesterday but when I try to login with my Facebook credentials it just keeps saying 'Logging in, please wait...' Occasionally it comes ...
  • djlender
  • Casual Listener
  • 8008 Views
  • 3 replies
  • 0 likes
  • 8008 Views
  • 3 replies
  • 0 likes

Solved!! Playlist crashes because album was removed from Spotify

So this morning I was listening to a playlist on my HTC Inspire and all the sudden the music stopped. I thought downloading it would fix it, but it just ended up displaying 92% downloaded and I couldn't clear it. I realized the song it was crashing o...

  • Regular
  • So this morning I was listening to a playlist on my HTC Inspire and all the sudden the music stopped. I thought downloading it would fix it, but it just ended up displaying 92% downloaded and I could...
  • mgmcewne
  • Regular
  • 1136 Views
  • 3 replies
  • 0 likes
  • 1136 Views
  • 3 replies
  • 0 likes

All I see is white

I see the black "Spotify" bar at the top with the button to open the menu, which too just opens up white and everything else is white. I've tried closing the app and reopening it. I have no idea if it's actually closing it, but it's not in my task ma...

  • Visitor
  • I see the black "Spotify" bar at the top with the button to open the menu, which too just opens up white and everything else is white. I've tried closing the app and reopening it. I have no idea if i...
  • David
  • Spotify Legend
  • 647 Views
  • 1 replies
  • 0 likes
  • 647 Views
  • 1 replies
  • 0 likes

Premium account but not able to play downloaded tracks offline

Hi This question is really directly to Spotify support but I couldn't see a way of contacting them other than here. I have an Asus Transformer Prime running Android 4.0.3 and the latest version of Spotify with a Spotify Premium account. Offline mode ...

  • Casual Listener
  • Hi   This question is really directly to Spotify support but I couldn't see a way of contacting them other than here. I have an Asus Transformer Prime running Android 4.0.3 and the latest ...
  • licenced
  • Community Legend
  • 544 Views
  • 3 replies
  • 0 likes
  • 544 Views
  • 3 replies
  • 0 likes

blue tooth pause and skip not working

Why won't the pause and skip controls on my bluetooth work with spotify. I try to pause or skip and Tunewiki starts up.

  • Regular
  • Why won't the pause and skip controls on my bluetooth work with spotify. I try to pause or skip and Tunewiki starts up. 
  • dcroze
  • Regular
  • 462 Views
  • 3 replies
  • 0 likes
  • 462 Views
  • 3 replies
  • 0 likes

Using v 0.5.2.87 and having streaming problems

Lots of bad connection and skipping when streaming on newest version. Using Premium on Android ICS on Galaxy Nexus. No problem playing downloaded files. Any one else or suggestions? Didn't have problems with previous version of app.

  • Roadie
  • Lots of bad connection and skipping when streaming on newest version. Using Premium on  Android ICS on Galaxy Nexus. No problem playing downloaded files. Any one else or suggestions?   ...
  • semon
  • Music Fan
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes

USB Syncing

This feature is really needed. My desktop is connected to a gigabit switch connected to my router. My phone is connected wirelessy via my router. The phone won't show up on my desktop's app. Why can't it just be easy to sync via USB like the ipod? It...

  • Newbie
  • This feature is really needed.    My desktop is connected to a gigabit switch connected to my router.   My phone is connected wirelessy via my router.   The phone won'...
  • Liam
  • Community Legend
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Landscape Mode not working? Post details here...

In order for us to attempt to replicate the issue that some users seem to be having regarding landscape mode not activating in the app, please provide us with the following information: Device model E.g. Galaxy Nexus, HTC One X, etc. Device’s Operati...

  • Roadie
  • In order for us to attempt to replicate the issue that some users seem to be having regarding landscape mode not activating in the app, please provide us with the following information:   De...
  • damunk
  • Gig Goer
  • 1399 Views
  • 6 replies
  • 3 likes
  • 1399 Views
  • 6 replies
  • 3 likes

new version

When wil there be a version released wich is able to sort the playlist by artists?

  • Music Fan
  • When wil there be a version released wich is able to sort the playlist by artists?
  • licenced
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Thanks!

Just wanted to say Thanks to Spotify for apparently fixing the Android issue where the music would randomly stop playing or stop playing a few seconds into playing. Seemed the server would go offline, but even if you set the client to offline the iss...

  • Regular
  • Just wanted to say Thanks to Spotify for apparently fixing the Android issue where the music would randomly stop playing or stop playing a few seconds into playing. Seemed the server would go offline...
  • Goodman
  • Spotify Legend
  • 252 Views
  • 1 replies
  • 2 likes
  • 252 Views
  • 1 replies
  • 2 likes

Android - New Playlists disappearing

I think there are similar posts to this one, but it doesn't seem to be a problem that is going away, and Spotify seem a long way from rectifying it. Since about last week, my mobile device ( HTC One X ) seems unable to retain any new playlists that I...

  • Regular
  • I think there are similar posts to this one, but it doesn't seem to be a problem that is going away, and Spotify seem a long way from rectifying it.    Since about last week, my mobile ...
  • Jahnzilla
  • Roadie
  • 1208 Views
  • 4 replies
  • 2 likes
  • 1208 Views
  • 4 replies
  • 2 likes

Inbox crash

New Galaxy S3 user in the UK, longtime Premium subscriber. Installed Spotify, generally all is working ok except that every time I launch the Inbox the app crashes immediately. Un installed and reinstalled twice to no avail. Any ideas?

  • Music Fan
  • New Galaxy S3 user in the UK, longtime Premium subscriber. Installed Spotify, generally all is working ok except that every time I launch the Inbox the app crashes immediately. Un installed and reins...
  • Liam
  • Community Legend
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

I don't understand how to sort by artist

Surely this feature cannot be absent from Spotify by now? I'm paying premium obviously, and I just switched from Grooveshark, which basically allows me to save song by song and sort by title, artist, what have you, album, but Spotify... all I can do ...

  • Visitor
  • Surely this feature cannot be absent from Spotify by now? I'm paying premium obviously, and I  just switched from Grooveshark, which basically allows me to save song by song and sort by title, a...
  • user-removed
  • Not applicable
  • 659 Views
  • 3 replies
  • 0 likes
  • 659 Views
  • 3 replies
  • 0 likes

Delete a musik list in my phone??

Can I delete a music list that i created. And how do I delet it ???

  • Visitor
  • Can I delete a music list that i created. And how do I delet it ???
  • Liam
  • Community Legend
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Paid for Premium - Android App still stays "Free Trial has ended"

Paid for Spotify Premium, downloaded Android app, when I open it it says my "Free Trial has ended." Have tried reinstalling the app, rebooting, changing wireless networks, nothing works - still can't use Spotify Premium on my phone after paying for i...

  • Visitor
  • Paid for Spotify Premium, downloaded Android app, when I open it it says my "Free Trial has ended." Have tried reinstalling the app, rebooting, changing wireless networks, nothing works - still can't...
  • meahtenoha
  • Spotify
  • 637 Views
  • 1 replies
  • 0 likes
  • 637 Views
  • 1 replies
  • 0 likes

Solved!! Android App stops when PC App starts

I appreciate that this might not be the right category for the issue, but it is hard to tell, and apologies if it is the wrong category. I have a premium account. I use Spotify in three ways. Streaming over my Squeezebox Server, running directly over...

  • Regular
  • I appreciate that this might not be the right category for the issue, but it is hard to tell, and apologies if it is the wrong category.   I have a premium account. I use Spotify in three wa...
  • neo-x
  • Community Legend
  • 819 Views
  • 8 replies
  • 0 likes
  • 819 Views
  • 8 replies
  • 0 likes