Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43040 Views
  • 66 replies
  • 25 likes
  • 43040 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878306 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878306 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26460 Views
  • 4 replies
  • 0 likes
  • 26460 Views
  • 4 replies
  • 0 likes

Superuser Contribution Problemas de reprodução via Bluetooth

PlanPremiumCountryBrazilDeviceXiaomi MI A3Operating SystemAndroid 10 My Question or Issue90 % das vezes que conecto o dispositivo para reproduzir em aparelhos via bluetooth. A música é executada porém não é possível ouvir tocar nos aparelhos conectad...

  • Newbie
  • Plan Premium Country Brazil Device Xiaomi MI A3 Operating System Android 10   My Question or Issue 90 % das vezes que conecto o dispositivo para reproduzir em aparelhos via bluetooth. ...
  • Jeremy
  • Spotify Legend
  • 10763 Views
  • 3 replies
  • 0 likes
  • 10763 Views
  • 3 replies
  • 0 likes

web player won't start, or stops and won't restart

I joined and went premium 2 says ago, because Amazon broke theirs, and doesn't seem interested in fixing it. Yesterday and the day before, the web player worked fine, except for the .5 to 1.5 minutes it usually tool to buffer the first song. But afte...

  • Newbie
  • I joined and went premium 2 says ago, because Amazon broke theirs, and doesn't seem interested in fixing it.   Yesterday and the day before, the web player worked fine, except for the .5 to 1....
  • 154 Views
  • 0 replies
  • 0 likes
  • 154 Views
  • 0 replies
  • 0 likes

Superuser Contribution Several issues with the Android app

(Spotify version 8.7.22.1125 - Android 12)First off, the "Now Playing" tab keeps disappearing resulting in me having to quit and open the app again. This seems to mess with the background playing functionality too. Second, the app doesn't seem to get...

  • Visitor
  • (Spotify version 8.7.22.1125 - Android 12) First off, the "Now Playing" tab keeps disappearing resulting in me having to quit and open the app again. This seems to mess with the background playing f...
  • AndresM
  • Spotify
  • 302 Views
  • 1 replies
  • 1 likes
  • 302 Views
  • 1 replies
  • 1 likes

Superuser Contribution galaxy watch - Spotifyapp not working unless I've downloaded the the contet

Normally I can listen to anything on Spotify if my phone is near my watch, meaning I can control what I'm listening too on my watch. Now this isn't working, Spotify appears to freeze in the mobile app if I try to do this. Spotify app does work if I d...

  • Visitor
  • Normally I can listen to anything on Spotify if my phone is near my watch, meaning I can control what I'm listening too on my watch. Now this isn't working, Spotify appears to freeze in the mobile ap...
  • Jeremy
  • Spotify Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Superuser Contribution App keeps crashing and won't work in the background

App continuosly crashes in the middle of songs on Android. Will not work in the background either, crashes even faster. Have cleared cache and reinstalled the app but nothing has changed.

  • Visitor
  • App continuosly crashes in the middle of songs on Android. Will not work in the background either, crashes even faster. Have cleared cache and reinstalled the app but nothing has changed.
  • Jeremy
  • Spotify Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se reproducen canciones en la opción de "agregar canciones".

Al querer utilizar la opción de agregar canciones en una playlist si aparece el listado pero al seleccionar la canción no se reproducen los audios. Todo lo demas si funciona en la playlist.

  • Visitor
  • Al querer utilizar la opción de agregar canciones en una playlist si aparece el listado pero al seleccionar la canción no se reproducen los audios. Todo lo demas si funciona en la playlist.
  • Elena
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app swapping itself from playlist to playlist radio

PlanPremiumCountryUSDeviceSamsung Galaxy ZFold 3Operating SystemAndroid 12 My Question or IssueI've been having this aggravating issue for a few months now and finally had enough of it.Sometimes, usually after I connect to Bluetooth, I will select a ...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy ZFold 3 Operating System Android 12   My Question or Issue I've been having this aggravating issue for a few months now and finally had en...
  • Yordan
  • Moderator
  • 293 Views
  • 3 replies
  • 0 likes
  • 293 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Queue Button moved

Spotify has moved the queue Button from the bottom right of the now playing screen. Now it's a two step process to get to my queue, which I use constantly. Is this from a new update? Why is Spotify making the user interface less user friendly? How ca...

  • Newbie
  • Spotify has moved the queue Button from the bottom right of the now playing screen. Now it's a two step process to get to my queue, which I use constantly. Is this from a new update? Why is Spotify m...
  • Cscape
  • Visitor
  • 10340 Views
  • 14 replies
  • 28 likes
  • Android
    features
    queue
    Queue Button
  • 10340 Views
  • 14 replies
  • 28 likes

Superuser Contribution Galaxy Watch 4 Spotify wont control spotify on phone

Hey, I cannot control my phones spotify from galaxy watch 4 classic. When I click on the watch "your phone" nothing happens. It just stays on watch playback.

  • Visitor
  • Hey, I cannot control my phones spotify from galaxy watch 4 classic. When I click on the watch "your phone" nothing happens. It just stays on watch playback.
  • Alex
  • Spotify Legend
  • 652 Views
  • 1 replies
  • 0 likes
  • 652 Views
  • 1 replies
  • 0 likes

Superuser Contribution Bluetooth speaker crackling sound

I have a Samsung S21 FE and bluetooth speakers UE Boom 3. Everything works perfect on any other app like YouTube. But as soon as I use the latest Spotify version 8.7.22.1125 I get getting crackling sounds every few seconds when playing a song. When u...

  • Newbie
  • I have a Samsung S21 FE and bluetooth speakers UE Boom 3. Everything works perfect on any other app like YouTube. But as soon as I use the latest Spotify version 8.7.22.1125 I get getting crackling s...
  • Elena
  • Moderator
  • 971 Views
  • 1 replies
  • 0 likes
  • 971 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Why does my homepage never work?

When I press on the icon at the bottom of the screen labeled 'Home', the same message comes up every time 'Sorry, something went wrong. That didn't work. Please have another go. '

  • Newbie
  • When I press on the icon at the bottom of the screen labeled 'Home', the same message comes up every time 'Sorry, something went wrong. That didn't work. Please have another go. '
  • Jeremy
  • Spotify Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Не могу войти в свой аккаунт

Не заходил в приложение почти месяц и оно пропало с телефона

  • Visitor
  • Не заходил в приложение почти месяц и оно пропало с телефона
  • Kiril
  • Moderator
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Added to strangers playlist?

PlanPremiumCountryUKDevicePixel 4aOperating SystemAndroid 12 My Question or IssueI just got back from the supermarket where I encountered a weird situation: I had my music paused and noticed I got a google notification along the lines of "Your friend...

  • Regular
  • Plan Premium Country UK Device Pixel 4a Operating System Android 12   My Question or Issue I just got back from the supermarket where I encountered a weird situation: I had my music pa...
  • Wobbled
  • Regular
  • 1163 Views
  • 6 replies
  • 0 likes
  • 1163 Views
  • 6 replies
  • 0 likes

Songs keep pausing 2 to 10 seconds in, but podcasts play just fine.

I've done the reinstall before, which is a nightmare to redownload all my stuff, this has been going on for months, it is pretty regularly a problem. I want some free months cause this is screwed.

  • Visitor
  • I've done the reinstall before, which is a nightmare to redownload all my stuff, this has been going on for months, it is pretty regularly a problem. I want some free months cause this is screwed.
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

nao consigo escutar as musicas na opcao de adicionas musicas, vtnc

atualiza pra ver a capa das musicas quando for editar a porra da playlist, mo dificuldade de fica lembrando nome de musica eu ein

  • Visitor
  • atualiza pra ver a capa das musicas quando for editar a porra da playlist, mo dificuldade de fica lembrando nome de musica eu ein
  • 162 Views
  • 0 replies
  • 0 likes
  • 162 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify mobile keeps disconnecting from connect to a device after pausing

I typically use my desktop to control Spotify on my Pixel 4a, which I connect my headphones to. If I pause for more than a few minutes, the desktop app just forgets the Pixel connection, making the green bar at the bottom saying I'm listening on Pixe...

  • Regular
  • I typically use my desktop to control Spotify on my Pixel 4a, which I connect my headphones to. If I pause for more than a few minutes, the desktop app just forgets the Pixel connection, making the g...
  • AndresM
  • Spotify
  • 566 Views
  • 3 replies
  • 0 likes
  • 566 Views
  • 3 replies
  • 0 likes

Superuser Contribution Covers don't load

Album or playlist covers don't load on the first try sometimes

  • Visitor
  • Album or playlist covers don't load on the first try sometimes
  • Jeremy
  • Spotify Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes