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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42758 Views
  • 66 replies
  • 25 likes
  • 42758 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878153 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878153 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26409 Views
  • 4 replies
  • 0 likes
  • 26409 Views
  • 4 replies
  • 0 likes

Superuser Contribution Two days ago, music stopped

It seems the worst on one playlist. Shuffle will 90% of the time not work. Maybe I can play one song at a time, most often nothing. Sometime a song will play for 10 seconds, then stop. Sometimes the green bars are moving as if the song is playing, bu...

  • Regular
  • It seems the worst on one playlist.  Shuffle will 90% of the time not work.  Maybe I can play one song at a time, most often nothing.  Sometime a song will play for 10 seconds, then st...
  • bhtlaw
  • Regular
  • 270 Views
  • 3 replies
  • 0 likes
  • App & Features
  • 270 Views
  • 3 replies
  • 0 likes

Superuser Contribution Stopping Autoplay From Bluetooth Connection

PlanPremiumCountryUSDevicePixel 6 ProOperating SystemAndroid 12 My Question or IssueOnly recently, not until now, when I connect my earbuds to my phone Spotify starts playing and then I also can't swipe away the notification in the swipe down area. S...

  • Regular
  • Plan Premium Country US Device Pixel 6 Pro Operating System Android 12   My Question or Issue Only recently, not until now, when I connect my earbuds to my phone Spotify starts playing...
  • Alex
  • Spotify Legend
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Superuser Contribution Player had disappeared

Hi, The progress bar/player thing no longer appears in my app I can still play aos, but I've got no wat of seeing what's actually playing, fast forwarding/rewinding and the only way I cam stop it playing is to close the app.It's been going on a while...

  • Newbie
  • Hi,   The progress bar/player thing no longer appears in my app I can still play aos,  but I've got no wat of seeing what's actually playing, fast forwarding/rewinding and the only way I ...
  • Skynebula
  • Regular
  • 1435 Views
  • 7 replies
  • 2 likes
  • App & Features
  • 1435 Views
  • 7 replies
  • 2 likes

Superuser Contribution Android auto

PlanPremiumCountryCanadaDeviceSamsung S20 ultraOperating System My Question or IssueAndroid auto is not functioning anymore. I've tried all the tips I've found and don't seem to be working. I can play music through my phone but don't have the control...

  • Visitor
  •   Plan Premium Country Canada Device Samsung S20 ultra Operating System     My Question or Issue Android auto is not functioning anymore.  I've tried all the tips I've ...
  • Yordan
  • Moderator
  • 553 Views
  • 2 replies
  • 2 likes
  • 553 Views
  • 2 replies
  • 2 likes

Musics plays but wont show the song in the app

PlanPremiumCountry DeviceSamsung Galaxy S21 UltraOperating SystemAndroid My Question or IssueLately my spotify app has been really buggy. It started about a week ago and i've never had any issues like this before. The issue is that once i leave the a...

  • Visitor
  •   Plan Premium Country   Device Samsung Galaxy S21 Ultra Operating System Android   My Question or Issue Lately my spotify app has been really buggy. It started about a week...
  • goatpimp
  • Gig Goer
  • 945 Views
  • 4 replies
  • 3 likes
  • 945 Views
  • 4 replies
  • 3 likes

Playing a track doesn't let control it

PlanPremiumCountryIsraelDevice Pixels 6Operating SystemAndroid 12 My IssueOften after idling (i.e. not using Spotify in a while), when playing a track, it will start playing it without launching the controlsIn such case, the only way to stop it from ...

  • Newbie
  • Plan Premium Country Israel Device  Pixels 6 Operating System Android 12   My Issue Often after idling (i.e. not using Spotify in a while), when playing a track, it will start pla...
  • MattSuda
  • Spotify Star
  • 422 Views
  • 3 replies
  • 0 likes
  • 422 Views
  • 3 replies
  • 0 likes

Android app no song displays as playing, but it is playing.

Hello! This has been an issue for over a year - Music plays from the app, but no song is displayed as playing. This causes multiple issues, because I can not skip nor pause a song. In addition, the music won't stop if I disconnect from bluetooth. I a...

  • Newbie
  • Hello! This has been an issue for over a year - Music plays from the app, but no song is displayed as playing. This causes multiple issues, because I can not skip nor pause a song. In addition, the m...
  • MattSuda
  • Spotify Star
  • 878 Views
  • 5 replies
  • 2 likes
  • App & Features
  • 878 Views
  • 5 replies
  • 2 likes

Progress bar not showing. Tried new install, log out/in. Talked with 4 agents to no avail

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • MattSuda
  • Spotify Star
  • 1069 Views
  • 3 replies
  • 0 likes
  • 1069 Views
  • 3 replies
  • 0 likes

Superuser Contribution ANDROID - Bottom bar not updating song or play/pause button

I am using a Samsung Galaxy J7V Android Version 9 for my premium Spotify app. I cleared the cache & data, reinstalled, restarted, and I still don't get the songs to update on the bottom bar. The first song I play will stay there for every song I play...

  • Casual Listener
  • I am using a Samsung Galaxy J7V Android Version 9 for my premium Spotify app. I cleared the cache & data, reinstalled, restarted, and I still don't get the songs to update on the bottom bar. The ...
  • groupama3
  • Music Fan
  • 4445 Views
  • 27 replies
  • 13 likes
  • 4445 Views
  • 27 replies
  • 13 likes

Superuser Contribution Adroid app goes black after (any) song selected

PlanPremiumCountryUKDeviceLG G7 ThinQOperating SystemAndroid 10 My Question or IssueSpotify was working perfectly until a week ago.There was no update or any change done to my device - but the app stopped working.By this I mean that search function w...

  • Casual Listener
  • Plan Premium Country UK Device LG G7 ThinQ Operating System Android 10   My Question or Issue Spotify was working perfectly until a week ago. There was no update or any change done to...
  • Novy
  • Moderator
  • 324 Views
  • 3 replies
  • 0 likes
  • 324 Views
  • 3 replies
  • 0 likes

[Connect] Connect stops working on Android app after few song skips

Very frustrating bug with spotify connect (android - windows). After I skip 5-10 songs connect just stops working on player activity. I need to close player and open it again to make it work again. Skipping songs from notification shade works as expe...

  • Visitor
  • Very frustrating bug with spotify connect (android - windows). After I skip 5-10 songs connect just stops working on player activity. I need to close player and open it again to make it work again. ...
  • 277 Views
  • 0 replies
  • 0 likes
  • Connect
  • 277 Views
  • 0 replies
  • 0 likes

Playing but no player

PlanPremiumCountryNETHERLANDSDeviceSAMSUNG A70Operating SystemAndroid11 My Question or IssueSpotify randomly stops playing. When I go to the app the player seems te be gone.If I press a song the song plays but after like 40 seconds the whole issue re...

  • Newbie
  • Plan Premium Country NETHERLANDS Device SAMSUNG A70 Operating System Android11   My Question or Issue Spotify randomly stops playing. When I go to the app the player seems te be gone. ...
  • Amayy
  • Spotify Star
  • 1407 Views
  • 1 replies
  • 0 likes
  • 1407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Latest Update and Android Auto

PlanFamilyCountryGermanyDeviceOneplus 8 ProOperating SystemOxygenOS 11 Hi everyone, Spotify stopped working on android auto after the last update. The app can be operated, but selecting and playing songs does not work. Only restarting the app on the ...

  • Casual Listener
  •   Plan Family Country Germany Device Oneplus 8 Pro Operating System OxygenOS 11   Hi everyone,   Spotify stopped working on android auto after the last update. The app can ...
  • Yordan
  • Moderator
  • 785 Views
  • 4 replies
  • 0 likes
  • android 11
    android auto
    OnePlus 8 Pro
  • 785 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify cuts playback every 20 sec

PlanPremiumCountrySwedenDeviceRealme X2 ProOperating SystemAndroid 11 My Question or IssueII want to play musik using my stereo as chosen device instead of the phone's speaker or headset with the phone.It works great until you start watching YouTube ...

  • Casual Listener
  •   Plan Premium Country Sweden Device Realme X2 Pro Operating System Android 11   My Question or IssueI I want to play musik using my stereo as chosen device instead of the phone'...
  • Yordan
  • Moderator
  • 240 Views
  • 1 replies
  • 0 likes
  • cuts
    Device Available
    on
    playback
    Youtube
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I stop Spotify from launching automatically at startup on my Android device. You only give in

Why is help available on this topic for PCs only? Why is there no chat under the chat link. This is a community bulletin board.

  • Casual Listener
  • Why is help available on this topic for PCs only? Why is there no chat under the chat link. This is a community bulletin board.
  • Alex
  • Spotify Legend
  • 417 Views
  • 3 replies
  • 0 likes
  • 417 Views
  • 3 replies
  • 0 likes

Superuser Contribution Podcast Does Not Show In Now Playing

PlanPremiumCountryUSADeviceSamsung S20 Phone AND Samsung Tab A TabletOperating SystemAndroid My Question or IssueAfter playing a couple of podcasts where I stop and start the song will stop appearing in the Now Playing. If this happens then I cannot ...

  • Casual Listener
  • Plan Premium Country USA Device Samsung S20 Phone AND Samsung Tab A Tablet Operating System Android   My Question or Issue After playing a couple of podcasts where I stop and start the...
  • Yordan
  • Moderator
  • 448 Views
  • 4 replies
  • 1 likes
  • 448 Views
  • 4 replies
  • 1 likes

Superuser Contribution My full screan lyrics dont working

PlanFree/PremiumPremiumCountryBrazilDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)S9+Operating System(iOS 10, Android Oreo, Windows 10,etc.)AndroidMy Question or IssueThe full screen lyrics visualizer is not working since few days ago, I t...

  • Newbie
  • Plan Free/Premium Premium Country Brazil Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) S9+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android My Question or...
  • Vasil
  • Moderator
  • 486 Views
  • 3 replies
  • 4 likes
  • 486 Views
  • 3 replies
  • 4 likes

Solved!!Superuser Contribution Can't skip/pause/play music using Google and other issues

PlanPremiumCountryCanadaDeviceSamsung S20+ and S10eOperating SystemOneUI 3.0 (Android 11) and OneUI 2.5 (Android 10) My Question or IssueWas able to narrow down that after update 8.5.85.0, a few issues have occured with the way Spotify performs on An...

  • Music Fan
  • Plan Premium Country Canada Device Samsung S20+ and S10e Operating System OneUI 3.0 (Android 11) and OneUI 2.5 (Android 10)   My Question or Issue Was able to narrow down that after up...
  • Yordan
  • Moderator
  • 4572 Views
  • 7 replies
  • 0 likes
  • 4572 Views
  • 7 replies
  • 0 likes

Superuser Contribution Can't listen to Linkin Park in Germany

PlanPremiumCountryGermanyDeviceGoogle Pixel 5Operating SystemAndroid 12 My Question or IssueI can see all of Linkin Parks music listed but if i try to play any of it nothing happens. I have this issue for a long time already and I am wondering if the...

  • Visitor
  • Plan Premium Country Germany Device Google Pixel 5 Operating System Android 12   My Question or Issue I can see all of Linkin Parks music listed but if i try to play any of it nothing ...
  • Yordan
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Search function on Galaxy Watch 4

PlanPremiumCountryUKDeviceGalaxy Watch 4Operating SystemWear OS My Question or IssueI am using the watch app on galaxy watch 4 and I dont have a search function, just "downloads" "your library" and then some suggestion songs/playlists.I've tried unin...

  • Newbie
  • Plan Premium Country UK Device Galaxy Watch 4 Operating System Wear OS   My Question or Issue I am using the watch app on galaxy watch 4 and I dont have a search function, just "downlo...
  • OscarDC
  • Moderator
  • 2866 Views
  • 1 replies
  • 0 likes
  • 2866 Views
  • 1 replies
  • 0 likes