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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42757 Views
  • 66 replies
  • 25 likes
  • 42757 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878153 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878153 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26409 Views
  • 4 replies
  • 0 likes
  • 26409 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify mobile profile identical to the PC one

PlanPremiumCountryFranceDeviceAllOperating SystemAll My Question or IssueHello, I want to submit a new functionality for platform users. Since the new profile page is available for PC, why not do the same for Android or Apple smartphones?

  • Regular
  • Plan Premium Country France Device All Operating System All   My Question or Issue Hello, I want to submit a new functionality for platform users. Since the new profile page is availab...
  • Elena
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Can't play downloaded podcasts in airplane mode

In preparation for a long plane trip, I downloaded both music playlists and podcasts. When in airplane mode, I had no problem playing the music playlists but I was unable to play to podcasts. Well, I was able to play about half of one podcast before ...

  • Casual Listener
  • In preparation for a long plane trip, I downloaded both music playlists and podcasts. When in airplane mode, I had no problem playing the music playlists but I was unable to play to podcasts. Well, I...
  • Amayy
  • Spotify Star
  • 2743 Views
  • 1 replies
  • 0 likes
  • 2743 Views
  • 1 replies
  • 0 likes

Superuser Contribution Won't play selected song(not the usual issue people are talking about)

PlanPremium (almost since the start)Country DeviceSamsung Galaxy s20+Operating System(iOS Android (whatever most current is) My Question or IssueI have not come across this issue till today. I've researched but no one else seems to be having this pro...

  • Casual Listener
  • Plan Premium (almost since the start) Country   Device Samsung Galaxy s20+ Operating System (iOS Android (whatever most current is)   My Question or Issue I have not come across t...
  • Elena
  • Moderator
  • 609 Views
  • 6 replies
  • 2 likes
  • 609 Views
  • 6 replies
  • 2 likes

Superuser Contribution Rewind/Fast forward buttons greyed out on lock screen

PlanPremiumCountryUSADeviceSamsung Galaxy S20+ 5GOperating SystemAndroid version 11 My Question or Issue Not sure if this was after a recent update (since I have my apps set to auto-update), but I haven't been able to fast forward or rewind when list...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S20+ 5G Operating System Android version 11   My Question or Issue   Not sure if this was after a recent update (since I have my ap...
  • MisterSnrub
  • Regular
  • 1502 Views
  • 7 replies
  • 0 likes
  • 1502 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Play not working after some time

PlanPremiumCountrySwitzerlandDeviceOnePlus 8 ProOperating SystemAndroid 11 When I don't use Spotify for some time, I can only play a song if I open the app. Even if the app is still opened in the task manager. Also I disabled all battery optimization...

  • Regular
  • Plan Premium Country Switzerland Device OnePlus 8 Pro Operating System Android 11   When I don't use Spotify for some time, I can only play a song if I open the app. Even if the app is ...
  • ReeCube
  • Regular
  • 1572 Views
  • 8 replies
  • 0 likes
  • bug
    Play
    Play Button
  • 1572 Views
  • 8 replies
  • 0 likes

Superuser Contribution Not Reporting Listening Activity

PlanPremiumCountryUSDeviceSamsung S21 UltraOperating SystemAndroid 11 My Question or IssueAndroid devices no longer update their listening activity for friends on the latest version

  • Casual Listener
  • Plan Premium Country US Device Samsung S21 Ultra Operating System Android 11   My Question or Issue Android devices no longer update their listening activity for friends on the latest ...
  • Ver
  • Spotify Legend
  • 333 Views
  • 2 replies
  • 0 likes
  • android 11
    listening activity
  • 333 Views
  • 2 replies
  • 0 likes

Superuser Contribution How to delete an old spotify account that has no longer been connected to Facebook

Help! I can't delete my old spotify account. I made it through facebook but it's no longer connected on my Facebook and I don't remember the password nor the email. I want to delete my old spotify and idk how

  • Visitor
  • Help! I can't delete my old spotify account. I made it through facebook but it's no longer connected on my Facebook and I don't remember the password nor the email. I want to delete my old spotify an...
  • Mario
  • Spotify Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Superuser Contribution Songs won't play in order

PlanPremiumCountryUSADeviceSamsung JV3 Operating SystemAndroid My Question or IssueLiked songs are sorted by artist but don't generally play in order. Will skip around within an artist but won't play every song. No version updates are indicated as be...

  • Newbie
  • Plan Premium Country USA Device Samsung JV3   Operating System Android   My Question or Issue Liked songs are sorted by artist but don't generally play in order.  Will skip ...
  • Mario
  • Spotify Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Name and image profile of my profile and others people does not show up

PlanPremiumCountryItalyDeviceRedmi 10x 5g (china rom)Operating SystemAndroid My Question or IssueMine and others name and profile picture does not show up when i try to view it. Happened all of a sudden. Some time ago this was not happening. This pro...

  • Casual Listener
  • Plan Premium Country Italy Device Redmi 10x 5g (china rom) Operating System Android   My Question or Issue Mine and others name and profile picture does not show up when i try to view ...
  • Qw110
  • Casual Listener
  • 469 Views
  • 4 replies
  • 0 likes
  • Android
    Image's profile
    name's profile
    Spotify
  • 469 Views
  • 4 replies
  • 0 likes

Google Assistant not working with spotify 2021

There are many posts about problems between Google Assistant and spotify but they are usually from 2018 so the software was completely different back then. The problem however is the same. Suddenly after days of happy "spotify on google assistant" th...

  • Visitor
  • There are many posts about problems between Google Assistant and spotify but they are usually from 2018 so the software was completely different back then.    The problem however is ...
  • ReckerAGR
  • Casual Listener
  • 17040 Views
  • 4 replies
  • 0 likes
  • Google Assistant
  • 17040 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Songs and playlists have stopped playing, but Spotify thinks they are playing still

PlanPremiumCountryUKDeviceMotorola Moto E6Operating SystemWindows 9 My Question or IssueFor the last ~4 days, my phone hasn't been playing songs or podcasts. The Spotify app is still working on my laptop, just not on my phone. When I shuffle a playli...

  • Casual Listener
  • Plan Premium Country UK Device Motorola Moto E6 Operating System Windows 9   My Question or Issue For the last ~4 days, my phone hasn't been playing songs or podcasts. The Spotify app ...
  • MafeG
  • Spotify Legend
  • 849 Views
  • 3 replies
  • 0 likes
  • Android
  • 849 Views
  • 3 replies
  • 0 likes

Podcasts will not play

PremiumCountry USA DeviceSamsung Galaxy s21+Operating System My Question or IssueI just got a new phone S21+, switching to Verizon. The first time using, connected my headphones and my Playlists which have podcasts will not play. I cannot play any in...

  • Newbie
  •   Premium Country USA   Device Samsung Galaxy s21+ Operating System     My Question or Issue I just got a new phone S21+, switching to Verizon. The first time using, con...
  • MattSuda
  • Spotify Star
  • 552 Views
  • 2 replies
  • 0 likes
  • Podcast Galaxy s21
  • 552 Views
  • 2 replies
  • 0 likes

Superuser Contribution Podcast Not Showing up in Search

PlanPremiumCountryUKDevice(iPhone 8, OnePlus 9, Macbook Pro 2019) My Question or IssueI can find the podcast (The Art Angle) on my Free Account but I am unable to find the podcast when logged on using my Premium Account. Both on web-player and on App...

  • Newbie
  •   Plan Premium Country UK Device (iPhone 8, OnePlus 9, Macbook Pro 2019)   My Question or Issue I can find the podcast (The Art Angle) on my Free Account but I am unable to find th...
  • Eni
  • Moderator
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Your Library] Local Files on MicroSD card not shown

I have one phone where all music files are stored on the device, and one where all are stored on a MicroSD. At the time of this writing, the phone with the MicroSD card does not seem to be aware that local files exist on the device. This needs to be ...

  • Music Fan
  • I have one phone where all music files are stored on the device, and one where all are stored on a MicroSD. At the time of this writing, the phone with the MicroSD card does not seem to be aware that...
  • Eni
  • Moderator
  • 529 Views
  • 1 replies
  • 0 likes
  • Android
    Your Library
  • 529 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No Add to Queue button on searched songs

PlanFreeCountryIndiaDeviceXiaomi Redmi Note 7 ProOperating SystemAndroid 10 My Question or IssueThere is no "Add to queue" button on songs from search result. But available on songs from playlist and album only.See, no way to add a song to queue. Ava...

Screenshot_2021-12-06-23-28-25-104_com.spotify.music.jpg Screenshot_2021-12-06-23-50-40-104_com.spotify.music.jpg
  • Casual Listener
  • Plan Free Country India Device Xiaomi Redmi Note 7 Pro Operating System Android 10   My Question or Issue There is no "Add to queue" button on songs from search result. But available o...
  • Elena
  • Moderator
  • 1593 Views
  • 3 replies
  • 0 likes
  • 1593 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Mobile][Radio] The new radio is quite annoying

Greetings, I have noticed that the radio has been updated recently and I don't like it that much.Here's a list of the problems with it:1. It doesn't show the lyrics, which is the most important issue, considering it may be a song that I hear for the ...

  • Newbie
  • Greetings, I have noticed that the radio has been updated recently and I don't like it that much. Here's a list of the problems with it: 1. It doesn't show the lyrics, which is the most important i...
  • Ver
  • Spotify Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Mobile
    Radio
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Title/Artist/Álbum not updated in car bluetooth

PlanPremiumCountrySpainDeviceXiaomi A3 Operating SystemAndroid one My Question or IssueThe title/artist/álbum does not change in the car screen. The first song that sounds still fixed. It was running well until the last update. My car is a Toyota Aur...

  • Newbie
  • Plan Premium Country Spain Device Xiaomi A3   Operating System Android one   My Question or Issue The title/artist/álbum does not change in the car screen. The first song that so...
  • MafeG
  • Spotify Legend
  • 1391 Views
  • 1 replies
  • 0 likes
  • bluetooth
    Car
    Mobile
    Spotify
  • 1391 Views
  • 1 replies
  • 0 likes

Superuser Contribution Clickable timestamps in podcast description

Many podcasts on Android have timestamped sections in the description.Only timestamps of the format (hh:mm:ss) with brackets are clickable [Doc] However, many podcasts use the same description from youtube which supports timestamps without brackets:h...

  • Casual Listener
  • Many podcasts on Android have timestamped sections in the description. Only timestamps of the format (hh:mm:ss) with brackets are clickable [Doc]    However, many podcasts use the same d...
  • Alex
  • Spotify Legend
  • 821 Views
  • 1 replies
  • 0 likes
  • 821 Views
  • 1 replies
  • 0 likes

Superuser Contribution App not working

Hello everyone,My app stopped working yesterday - I tried to check if it needed any updates but nope.Therefore I uninstalled it and installed it again but same issue.I read that it can be related to the amount of data I have, since I got the same acc...

  • Casual Listener
  • Hello everyone, My app stopped working yesterday - I tried to check if it needed any updates but nope. Therefore I uninstalled it and installed it again but same issue. I read that it can be relat...
  • Alex
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • App & Features
  • 253 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android][Search] Unable to play music from artist profile

I have Spotify premium, when I search for artist profile and clic on it, whole app shutdown. Writ an error massage and I must start app again. If I play songs from separate play list it works but, I'm not able to look at artist profile.Spotify premiu...

  • Visitor
  • I have Spotify premium, when I search for artist profile and clic on it, whole app shutdown. Writ an error massage and I must start app again. If I play songs from separate play list it works but, I'...
  • Novy
  • Moderator
  • 300 Views
  • 1 replies
  • 0 likes
  • Android
    Search
  • 300 Views
  • 1 replies
  • 0 likes