Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 48025 Views
  • 66 replies
  • 25 likes
  • 48025 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880497 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880497 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26945 Views
  • 4 replies
  • 0 likes
  • 26945 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcasts won't play

PlanPremiumCountryPhilippinesDeviceHuawei YII6Operating System(Android Oreo My Question or IssuePodcasts won't play but it worked fine two days ago. Keep getting "Something went wrong" error message when I try to open any podcast. Music works fine. R...

  • Casual Listener
  • Plan Premium Country Philippines Device Huawei YII6 Operating System (Android Oreo   My Question or Issue Podcasts won't play but it worked fine two days ago. Keep getting "Somet...
  • jamesandreson21
  • Newbie
  • 5629 Views
  • 10 replies
  • 3 likes
  • 5629 Views
  • 10 replies
  • 3 likes

Superuser Contribution Chromecast problems

PlanPremium CountryBrazil DeviceChromecast 2Gen and 3Gen, Moto G5Plus, Samsung J3Pro, Samsung A32, Samsung A71 Operating SystemAndroid 8 and 11 My Question or IssuePlayback is unstable on Chromecast. More often than not, selecting a Chromecast on the...

  • Casual Listener
  • Plan Premium   Country Brazil   Device Chromecast 2Gen and 3Gen, Moto G5Plus, Samsung J3Pro, Samsung A32, Samsung A71    Operating System Android 8 and 11   My Qu...
  • CarlosE
  • Moderator
  • 2239 Views
  • 3 replies
  • 0 likes
  • 2239 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Can't connect to facebook mi11 (MIUI 12.5.5)

PlanPremiumCountrySrilankaDeviceXiaomi mi 11 Global (MIUI 12.5.5)Operating SystemAndroid 11 My Question or IssueI tried to connect to Facebook to find my friends. After I touch connect facebook button its opens up another loading screen and it automa...

  • Regular
  • Plan Premium Country Srilanka Device Xiaomi mi 11 Global (MIUI 12.5.5) Operating System Android 11   My Question or Issue I tried to connect to Facebook to find my friends. After I tou...
  • Alex
  • Spotify Legend
  • 2223 Views
  • 11 replies
  • 0 likes
  • 2223 Views
  • 11 replies
  • 0 likes

Superuser Contribution Crime Junki Podcast Not Playing

PlanPremiumCountryColombia DeviceOnePlus 8 ProOperating SystemAndroid 11 My Question or IssueSince Yesterday I can't play Crime Junkie Podcast, all the episodes won' load, but the rest of the podcast load without problem, the songs also works fine. I...

  • Newbie
  • Plan Premium Country Colombia   Device OnePlus 8 Pro Operating System Android 11   My Question or Issue Since Yesterday I can't play Crime Junkie Podcast, all the episodes won' l...
  • Jeremy
  • Spotify Legend
  • 1567 Views
  • 4 replies
  • 0 likes
  • 1567 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cannot join Duo playlist bug

PlanPremiumCountrySlovakiaDeviceSamsung Galaxy Note10Operating SystemAndroid Oreo My Question or IssueI have an issue with my duo playlist. All the songs are from my friend, and when I click on the playlist I get a pop-up message: Join your Duo Mix t...

  • Casual Listener
  • Plan Premium Country Slovakia Device Samsung Galaxy Note10 Operating System Android Oreo   My Question or Issue I have an issue with my duo playlist. All the songs are from my fri...
  • CarlosE
  • Moderator
  • 670 Views
  • 5 replies
  • 1 likes
  • 670 Views
  • 5 replies
  • 1 likes

Solved!! [Samsung] Spotify Connect volume control problem

Hi, I have a Samsung HW-MS550 and HW-MS650 soundbar and both soundbars have a serious volume control problem when using Spotify Connect.When I try to change the volume from inside the Spotify app, the soundbars increase the volume with increments of ...

  • Regular
  • Hi,   I have a Samsung HW-MS550 and HW-MS650 soundbar and both soundbars have a serious volume control problem when using Spotify Connect. When I try to change the volume from inside the Spot...
  • Dennis1579
  • Gig Goer
  • 7372 Views
  • 13 replies
  • 3 likes
  • 7372 Views
  • 13 replies
  • 3 likes

Superuser Contribution Nest Wifi not available in my "Connect to" list anymore

Hi, for a couple of weeks now my Nest Wifi point is not available in the "Connect to" list . I can't cast my audio there. Anyone can help on that? Thanks

  • Casual Listener
  • Hi, for a couple of weeks now my Nest Wifi point is not available in the "Connect to" list . I can't cast my audio there. Anyone can help on that?  Thanks  
  • Alex
  • Spotify Legend
  • 1074 Views
  • 5 replies
  • 0 likes
  • Nest Wifi
  • 1074 Views
  • 5 replies
  • 0 likes

Superuser Contribution Playing offline

PlanFree/PremiumCountryUKDeviceSamsung Galaxy A5Operating SystemAndroid 11 My Question or IssueI download podcasts to listen offline but when I go and hunt for them whilst not connected to the internet the app can't find them. Let me clarify that wit...

  • Casual Listener
  •   Plan Free/Premium Country UK Device Samsung Galaxy A5 Operating System Android 11   My Question or Issue I download podcasts to listen offline but when I go and hunt for them w...
  • Jeremy
  • Spotify Legend
  • 569 Views
  • 2 replies
  • 0 likes
  • 569 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution APP WILL NOT SAVE TO INTERNAL SD CARD, KEEPS DELETING DATA

This issue has been occurring for many years. Please I am tired of being told that it is my fault and I must uninstall and delete all my data, reinstall, etc the customers should not be punished because the product is faulty. Will this issue ever be ...

  • Roadie
  • This issue has been occurring for many years.  Please I am tired of being told that it is my fault and I must uninstall and delete all my data,  reinstall, etc the customers should not be ...
  • venom400
  • Roadie
  • 2052 Views
  • 21 replies
  • 1 likes
  • App & Features
  • 2052 Views
  • 21 replies
  • 1 likes

Superuser Contribution No aparece el widget para controlar música en la pantalla de bloqueo

PlanPremiumCountryMéxicoDeviceMotorola G6Operating SystemAndroid 9 My Question or IssueDesde la última actualización no aparece el widget para controlar la música en la pantalla de bloqueo. Únicamente, la carátula del álbum como fondo de pantalla, pe...

  • Newbie
  •   Plan Premium Country México Device Motorola G6 Operating System Android 9   My Question or Issue Desde la última actualización no aparece el widget para controlar la música en ...
  • MafeG
  • Spotify Legend
  • 2967 Views
  • 1 replies
  • 0 likes
  • 2967 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Playlist hours different according to the devices.

PlanFreeCountryFranceDeviceSamsung Note 10+, Samsung Galaxy Tab AOperating SystemAndroid 11, Android 10 My IssueI have the same account on both of the devices, and my playlist too. But the number of hours of my playlist on my tablet is 86 hours and o...

  • Casual Listener
  • Plan Free Country France Device Samsung Note 10+, Samsung Galaxy Tab A Operating System Android 11, Android 10   My Issue I have the same account on both of the devices, and my playlis...
  • MafeG
  • Spotify Legend
  • 2065 Views
  • 7 replies
  • 0 likes
  • 2065 Views
  • 7 replies
  • 0 likes

Superuser Contribution Cannot access spotify account via Google Assistant on Android

Plan : PremiumCountry : ThailandDevice : Galaxy S10+Operating System : Android 11My Question or Issue : I have a Spotify Premium account in Thailand. I have a Galaxy S10+. I am not sure exactly where Google thinks I am; maybe the U.S.? When I go to G...

  • Newbie
  • Plan : Premium Country : Thailand Device : Galaxy S10+ Operating System : Android 11 My Question or Issue :  I have a Spotify Premium account in Thailand.  I have a Galaxy S10...
  • MafeG
  • Spotify Legend
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't tap on the "liked songs" bottom song when using the searching bar

PlanFreeDeviceRedmi Note 6 ProOperating SystemAndroid Oreo My Question or IssueIf I search for something in the search bar of "liked song" i cant choose the bottom song because the song currently playing is covering it.

  • Newbie
  • Plan Free Device Redmi Note 6 Pro Operating System Android Oreo   My Question or Issue If I search for something in the search bar of "liked song" i cant choose the bottom song beca...
  • MafeG
  • Spotify Legend
  • 430 Views
  • 2 replies
  • 0 likes
  • 430 Views
  • 2 replies
  • 0 likes

Superuser Contribution "Your Episodes" indicates incorrect number of episodes

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10eOperating SystemAndroid 11 My Question or IssueThe default (and unremovable) playlist "Your Episodes" indicates that the number of podcast episodes contained in it is 96 more than the actual num...

  • Newbie
  • Plan Premium Country United States Device Samsung Galaxy S10e Operating System Android 11   My Question or Issue The default (and unremovable) playlist "Your Episodes" indicates that t...
  • Alex
  • Spotify Legend
  • 4156 Views
  • 8 replies
  • 2 likes
  • 4156 Views
  • 8 replies
  • 2 likes

Superuser Contribution stuck in "waiting to download"

PlanPremiumCountryUSAndroidMy Question or IssueI have a new phone (something off-brand AT&T is forcing on me, long story) running Android with a sandisk 64G card.I re-installed Spotify and noticed that it was downloading to internal memory so I clear...

  • Casual Listener
  •   Plan Premium Country US Android My Question or Issue I have a new phone (something off-brand AT&T is forcing on me, long story) running Android with a sandisk 64G card. I re-inst...
  • Jeremy
  • Spotify Legend
  • 1912 Views
  • 4 replies
  • 0 likes
  • 1912 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android - Audio books not playable

PlanPremiumCountryGermanyDeviceMoto G 5G plusOperating SystemAndroid 10 My Question or IssueUnfortunately I have massive problems with audio books since 16th, Sep. Uninstalling and reinstalling the app brought no improvement. Various albums and track...

  • Casual Listener
  •   Plan Premium Country Germany Device Moto G 5G plus Operating System Android 10   My Question or Issue Unfortunately I have massive problems with audio books since 16th, Sep. &...
  • kade1245
  • Casual Listener
  • 803 Views
  • 3 replies
  • 0 likes
  • 803 Views
  • 3 replies
  • 0 likes

Superuser Contribution [Android][Other] Why isn't crossfade working?

Hey I noticed someone reported this like, 3 years ago and on a completely different os. I use the Android app. And I've noticed my songs have started playing themselves out until the end instead of crossfading as I have it set. It seems to not care. ...

  • Visitor
  • Hey I noticed someone reported this like, 3 years ago and on a completely different os. I use the Android app. And I've noticed my songs have started playing themselves out until the end instead of c...
  • Novy
  • Moderator
  • 457 Views
  • 1 replies
  • 0 likes
  • Android
    Other
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution The problem with the number of subscribers

Someone had such a bug, if you click on the favorite tracks tab in the artist's profile, then the subscribers line will be zero, although in reality this is not the case. And if before that you open a list of all subscriptions in your profile and the...

  • Casual Listener
  • Someone had such a bug, if you click on the favorite tracks tab in the artist's profile, then the subscribers line will be zero, although in reality this is not the case. And if before that you open ...
  • Vaga
  • Casual Listener
  • 623 Views
  • 5 replies
  • 0 likes
  • 623 Views
  • 5 replies
  • 0 likes

Solved!! Ads during music on Premium trial

I just signed up for the free trial on Spotify Premium. Why am I still getting ads during music playback? Samsung Galaxy S21 Ultra 5GSpotify 8.6.62.1029Android 11 Samsung Galaxy Tab S7Spotify 8.6.58.994Android 11

  • Visitor
  • I just signed up for the free trial on Spotify Premium. Why am I still getting ads during music playback?   Samsung Galaxy S21 Ultra 5G Spotify 8.6.62.1029 Android 11   Samsung Galaxy...
  • user-removed
  • Not applicable
  • 622 Views
  • 2 replies
  • 1 likes
  • 622 Views
  • 2 replies
  • 1 likes

Superuser Contribution black player in the notification bar

Black square Spotify player in the notification bar. I don't know how to fix this, help! The stop and play buttons work, but they are bad. They are not even visible. And the player disappears all the time after 5 minutes. PlanPremiumCountryRussiaDevi...

  • Visitor
  • Black square Spotify player in the notification bar. I don't know how to fix this, help! The stop and play buttons work, but they are bad. They are not even visible. And the player disappears all the...
  • Alex
  • Spotify Legend
  • 857 Views
  • 1 replies
  • 0 likes
  • 857 Views
  • 1 replies
  • 0 likes