App not working

[bkaf-2v2_gjuc]

Hello everyone,

My app stopped working yesterday - I tried to check if it needed any updates but nope.

Therefore I uninstalled it and installed it again but same issue.

I read that it can be related to the amount of data I have, since I got the same account since 2009 more or less.

Please let me know if you can help!

Thanks!

[Alex]

Hi there @bkaf-2v2_gjuc,

Thanks for reaching out.

We've moved your post to a more appropriate section of the Community.

We'd recommend running a clean reinstall of the app. Please follow the steps from this Spotify Guide exactly, as this will assure that all app data is cleared completely, before reinstalling.

If that doesn't help, it would be great if you can share your device make, model and OS version, alongside your Spotify version.

Keep us posted on how you get on with this.

Cheers.