Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43126 Views
  • 66 replies
  • 25 likes
  • 43126 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878346 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878346 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26474 Views
  • 4 replies
  • 0 likes
  • 26474 Views
  • 4 replies
  • 0 likes

add a non spotify

PlanPremiumCountry Device(Galaxy 7)Operating System(Android) My Question or Issuei want to add a non spotify music on my android bc i didn't want to sync my desktop to my android so where to put my downloaded music for it to apear in spotify

  • Regular
  • Plan Premium Country   Device (Galaxy 7) Operating System (Android)   My Question or Issue i want to add a non spotify music on my android bc i didn't want to sync my desktop to m...
  • Billy-J
  • Spotify Star
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Android app stuck after playing on google cast

PlanPremiumCountrySerbiaDevice(Xiaomi Mi Note 10)Operating System(Android 11)My Question or IssueHi,Starting from couple of days ago there is really irritating issue with Spotify App.When listening playlist on Google Home Mini speaker via google cast...

  • Newbie
  • Plan Premium Country Serbia Device (Xiaomi Mi Note 10) Operating System (Android 11) My Question or Issue Hi, Starting from couple of days ago there is really irritating issue with Spotify ...
  • Jeremy
  • Spotify Legend
  • 1787 Views
  • 17 replies
  • 8 likes
  • 1787 Views
  • 17 replies
  • 8 likes

Superuser Contribution No internet connection

I tried everything and I'm just about to just cancel my subscribtion. I'm paying for premium without being able to use it on my phone. It does that when I'm on mobile data and on wifi. When I reinstall the app it works for about 30 minutes before it ...

  • Visitor
  • I tried everything and I'm just about to just cancel my subscribtion. I'm paying for premium without being able to use it on my phone. It does that when I'm on mobile data and on wifi.    ...
  • Alex
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesnt always auto play when my car connects.

PlanPremium - TrialCountryAustraliaDeviceSamsung A71Operating SystemAndroid My Question or Issue I seem to have 2 or 3 problems. 1. Spotify seems to bug out because sometimes when I start my car and the blue tooth tries to kick in but the display say...

  • Visitor
  • Plan Premium - Trial Country Australia Device Samsung A71 Operating System Android   My Question or Issue   I seem to have 2 or 3 problems.   1. Spotify seems to bug out b...
  • Jeremy
  • Spotify Legend
  • 392 Views
  • 1 replies
  • 0 likes
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Shortcut for adding all the songs from one playlist to another

PlanPremiumCountryIndiaDeviceSamsung Galaxy M02Operating SysteAndroid v10 My Question or IssueHi team, just wanted to know if there is a way/short cut to copy songs from one playlist to other. Also, is there a way wherein the user can select all the ...

  • Gig Goer
  • Plan Premium Country India Device Samsung Galaxy M02 Operating Syste Android v10   My Question or Issue Hi team, just wanted to know if there is a way/short cut to copy songs from one ...
  • Ver
  • Spotify Legend
  • 823 Views
  • 1 replies
  • 0 likes
  • 823 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to remove audio seek in dropdown notification bar?

PlanPremiumCountrySouth AfricaDeviceHuawei P30 LiteOperating SystemAndroid 10 My Question or IssueSo I recently update to Android 10, and one of the features is the seekable audio in the dropdown notification bar. I hate it. It takes up space, I acci...

  • Casual Listener
  • Plan Premium Country South Africa Device Huawei P30 Lite Operating System Android 10   My Question or Issue So I recently update to Android 10, and one of the features is the seekable ...
  • Jeremy
  • Spotify Legend
  • 2523 Views
  • 3 replies
  • 1 likes
  • 2523 Views
  • 3 replies
  • 1 likes

Superuser Contribution Getting local files to work on your mobile (2020 Edition)

I am starting a new topic for getting local files working on mobile devices as it's just taken me a good 3 hours to get a few songs that were ALREADY ON MY PHONE to work in the spotify app.It's good to see that you guys haven't fixed this, when there...

  • Music Fan
  • ...ecurity > Windows Security > Firewall & Network Protection. Once here, click all 3 options (Domain, Private & Public Network) and turn the firewall OFF. Ensure both your mobile AND PC a...
  • gaRRycaRRyer
  • Newbie
  • 1997 Views
  • 3 replies
  • 1 likes
  • Android
    firewall
    local files
    Mobile
    music
    Offline Access
    PC
  • 1997 Views
  • 3 replies
  • 1 likes

Superuser Contribution Spotify on Android is broken for me

PlanFreeCountryUnited StatesDeviceSamsung Galaxy J7 Crown Operating SystemAndroid 9 "Pie" My Question or IssueI cannot get Spotify on Android to work at all this week... When I start up the app, Spotify will sometimes lock up almost immediately, forc...

  • Casual Listener
  • Plan Free Country United States Device Samsung Galaxy J7 Crown  Operating System Android 9 "Pie"   My Question or Issue I cannot get Spotify on Android to work at all this week......
  • Novy
  • Moderator
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [Android]Please add category "Discovered on" in mobile app

PlanFree/PremiumCountryPLDeviceHTC U11Operating SystemAndroid 9.0 My Question or IssueI have a suggestion, As we know, there is a category "Discovered on" on artists Page, via the desktop app.Would you please implement this feature in mobile version?...

  • Composer
  • Plan Free/Premium Country PL Device HTC U11 Operating System Android 9.0   My Question or Issue I have a suggestion, As we know, there is a category "Discovered on" on artists Page, vi...
  • Novy
  • Moderator
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lock screen not able to skip

PlanPremiumCountryUSDeviceSamsung Galaxy S10Operating SystemAndroid Oreo My Question or IssueThe skip song button on the lock screen of my phone will not let me skip and is greyed out.

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy S10 Operating System Android Oreo   My Question or Issue The skip song button on the lock screen of my phone will not let me skip and...
  • Ivan
  • Spotify Legend
  • 454 Views
  • 1 replies
  • 0 likes
  • 454 Views
  • 1 replies
  • 0 likes

hey google does not work when Spotify is on

PlanPremiumDevice(Samsung Note 9)Operating System(Android) My Question or IssueI say Hey google play music.I have it set to work when the screen is off. It is just fine, it starts playing a song for me using Spotify.But then the assistant stops liste...

  • Casual Listener
  • Plan Premium Device (Samsung Note 9) Operating System (Android)   My Question or Issue I say Hey google play music. I have it set to work when the screen is off. It is just fine, it sta...
  • Tim3036
  • Visitor
  • 670 Views
  • 1 replies
  • 3 likes
  • assistant
  • 670 Views
  • 1 replies
  • 3 likes

Superuser Contribution My Tablet says "No internet connection available" on PdaNet hotspot.

PlanFamily CountryUSADeviceONN 10.1" Tablet ProOperating SystemAndroid 10 My Question or IssueSpotify always is offline when I'm on my PdaNet hotspot, It doesn't go offline on my mobile hotspot (which I have a limited amount of data on so I have to u...

  • Visitor
  • Plan Family  Country USA Device ONN 10.1" Tablet Pro Operating System Android 10   My Question or Issue Spotify always is offline when I'm on my PdaNet hotspot, It doesn't go offl...
  • Alex
  • Spotify Legend
  • 1850 Views
  • 1 replies
  • 0 likes
  • 1850 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add to queue from S8 when listening on Mackbook Air

Plan/PremiumUSA Device S8, Macbook AirOperating System10.15.7 macos catalina - Android V9 listening on my downloaded app on Mackbook air and can't add to or edit queue from S8. Tried restart, reinstall.

  • Newbie
  •   Plan /Premium USA   Device  S8, Macbook Air Operating System 10.15.7 macos catalina - Android  V9   listening on my downloaded app on Mackbook air and can't add t...
  • Alex
  • Spotify Legend
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution Lyrics in Family Plan

PlanPremiumCountryMexicoDeviceRealme 6 ProOperating SystemAndroid My Question or IssueMy account is not showing lyrics, I created a new account and works just well. I was wondering if there's a way to make it work with my old account and in case ther...

  • Casual Listener
  • Plan Premium Country Mexico Device Realme 6 Pro Operating System Android   My Question or Issue My account is not showing lyrics, I created a new account and works just well. I was wo...
  • Mario
  • Spotify Legend
  • 589 Views
  • 3 replies
  • 0 likes
  • Android
    Family Plan
    lyrics
  • 589 Views
  • 3 replies
  • 0 likes

Superuser Contribution Queuing songs causes playback to stop

PlanPremiumCountryUKDeviceOppo A72Operating SystemColorOS When a track is queued, the track doesnt play and instead stops the rest of the playlist playing as well. If you play a different track directly after this happens it will play that song and t...

  • Gig Goer
  • Plan Premium Country UK Device Oppo A72 Operating System ColorOS   When a track is queued, the track doesnt play and instead stops the rest of the playlist playing as well. If you play ...
  • Ver
  • Spotify Legend
  • 689 Views
  • 1 replies
  • 0 likes
  • 689 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pick a certain song from a playlist

Hello, I'd like to use my spotify app on galaxy watch one but the problem is its playing the first song on my playlist and I find no options to pick a certain song from my list to start with What if I've a 1000 song playlist, should i press forward l...

  • Regular
  • Hello, I'd like to use my spotify app on galaxy watch one but the problem is its playing the first song on my playlist and I find no options to pick a certain song from my list to start with   ...
  • CarlosE
  • Moderator
  • 690 Views
  • 7 replies
  • 0 likes
  • 690 Views
  • 7 replies
  • 0 likes

Superuser Contribution Hidden artists still showing up in Discover

PlanPremiumCountryUSADeviceGoogle Pixel 4aOperating SystemAndroid 11 My Question or Issue I have two artists hidden, but both of them still show up in my Discover playlists. I have done a hard reset to no avail. My phone is running version 8.6.20.106...

  • Casual Listener
  •   Plan Premium Country USA Device Google Pixel 4a Operating System Android 11   My Question or Issue   I have two artists hidden, but both of them still show up in my Disco...
  • kittenhiccups
  • Casual Listener
  • 631 Views
  • 4 replies
  • 0 likes
  • 631 Views
  • 4 replies
  • 0 likes

Superuser Contribution My music sound is altered on Spotify app

PlanFreeCountryNepalDeviceRedmi note 8 and redmi note 7 proOperating SystemAndroid 10 My Question or IssueI'm an artist and I have been distributing my music with distrokid for years now. It was always fine but my new single has its sound altered, ki...

  • Newbie
  • Plan Free Country Nepal Device Redmi note 8 and redmi note 7 pro Operating System Android 10   My Question or Issue I'm an artist and I have been distributing my music with distrokid f...
  • Mihail
  • Spotify Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android App - Unusable] Stops playing randomly since last update.. and other issues

PlanPremiumCountryItalyDeviceSamsung Galaxy S9+Operating SystemAndroid 9 w/ One UI 1.0 My Question or IssueFor a few days now, Spotify keeps randomly stopping music in various different ways:1. Spotify playing in background > Lock device > Spotify st...

  • Newbie
  • Plan Premium Country Italy Device Samsung Galaxy S9+ Operating System Android 9 w/ One UI 1.0   My Question or Issue For a few days now, Spotify keeps randomly stopping music in variou...
  • iutkarshkumar14
  • Visitor
  • 36331 Views
  • 15 replies
  • 21 likes
  • 36331 Views
  • 15 replies
  • 21 likes

Nothing is loading anymore

PlanPremiumCountryGermanyDeviceDoogee S-60Operating SystemAndroid 7.0 My Question or IssueThis problem occurred after reseting my phone.In the Screenshots you can see my problem. I can login and open my favorited Playlists from the Home Screen but no...

  • Visitor
  • Plan Premium Country Germany Device Doogee S-60 Operating System Android 7.0   My Question or Issue This problem occurred after reseting my phone. In the Screenshots you can see my pr...
  • Billy-J
  • Spotify Star
  • 467 Views
  • 1 replies
  • 0 likes
  • 467 Views
  • 1 replies
  • 0 likes