Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 63222 Views
  • 68 replies
  • 26 likes
  • 63222 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28618 Views
  • 5 replies
  • 0 likes
  • 28618 Views
  • 5 replies
  • 0 likes

New Your Library view

Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps. Come on over to the main Community thread to get an overview of what's new and share your feedback: New Your Library view (iOS & Android)

  • Spotify Star
  • Spotify Star
  • Spotify has introduced a new version of Your Library to mobile users of the iOS and Android apps.    Come on over to the main Community thread to get an overview of what's new and share...
  • 4445 Views
  • 0 replies
  • 3 likes
  • 4445 Views
  • 0 replies
  • 3 likes

Superuser Contribution Spotify Android crashes when hiding song in offline mode

I love the new hide the song from playlist feature. It's a great way to hone in on the best songs in New Music UK for example. Alas, its current implementation is buggy. It works fine in online mode. It's very slow, with the three dot context menu op...

  • Regular
  • I love the new hide the song from playlist feature. It's a great way to hone in on the best songs in New Music UK for example. Alas, its current implementation is buggy. It works fine in online mode....
  • Jeremy
  • Spotify Legend
  • 549 Views
  • 1 replies
  • 0 likes
  • bug
    Bug Playlist
    Offline modus
  • 549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still having problems with Spotify Connect and Android

Plan: PremiumCountry: ArgentinaDevices: Macbook Pro late 2016, Android Redmi 7Operating Systems: MacOS 11.2, Android 10 After https://community.spotify.com/t5/Ongoing-Issues/Progress-bar-issue-with-Spotify-Connect-on-Android/idc-p/5192616#M114747 it ...

  • Regular
  • Plan: Premium Country:  Argentina Devices: Macbook Pro late 2016, Android Redmi 7 Operating Systems: MacOS 11.2, Android 10     After   https://community.spoti...
  • user-removed
  • Not applicable
  • 588 Views
  • 2 replies
  • 0 likes
  • 588 Views
  • 2 replies
  • 0 likes

can't see lyrics option

PlanPremiumCountryusaDeviceoneplus 8Operating Systemh2os 11, Android 11 My Question or IssueI'm a member of Spotify alpha, but I can't see the lyrics option.

  • Visitor
  • Plan Premium Country usa Device oneplus 8 Operating System h2os 11, Android 11   My Question or Issue I'm a member of Spotify alpha, but I can't see the lyrics option. 
  • Billy-J
  • Spotify Star
  • 521 Views
  • 1 replies
  • 0 likes
  • 521 Views
  • 1 replies
  • 0 likes

Superuser Contribution Links not working

PlanFreeCountryPakistan Device, Samsung Galaxy a51 Operating System Android 10 My Question or Issue I'm trying to open a link for a podcast but it's just sending me to the home screen of the app and isn't doing anything else this is the link I'm tryi...

  • Visitor
  •   Plan Free Country Pakistan  Device , Samsung Galaxy a51  Operating System  Android 10   My Question or Issue   I'm trying to open a link for a podcast but ...
  • CarlosE
  • Moderator
  • 700 Views
  • 1 replies
  • 0 likes
  • 700 Views
  • 1 replies
  • 0 likes

Superuser Contribution From Google assistant, plays wrong version of song when artist included

asking Google assistant to play songs often plays the wrong one by default as previously reported, and example "play wanna be sedated" seems to randomly play one of the 3 versions. However even worse asking 'play I wanna be sedated by the remones" wi...

  • Visitor
  • asking Google assistant to play songs often plays the wrong one by default as previously reported, and example "play wanna be sedated" seems to randomly play one of the 3 versions.    How...
  • horntm
  • Roadie
  • 1055 Views
  • 2 replies
  • 0 likes
  • Google Assistant
    wrong song
  • 1055 Views
  • 2 replies
  • 0 likes

Spotify app gets stuck immediately after opening.

PlanPremiumCountryAustriaDeviceGalaxy S21Operating SystemAndroid 11Spotify Version 8.6.20.1063 My Question or IssueImmediately after opening, the Android app gets stuck. Sometimes music is still played via Bluetooth (in the car) although the app cann...

  • Casual Listener
  • Plan Premium Country Austria Device Galaxy S21 Operating System Android 11 Spotify Version 8.6.20.1063   My Question or Issue Immediately after opening, the Android app gets stuck. So...
  • Billy-J
  • Spotify Star
  • 1357 Views
  • 3 replies
  • 0 likes
  • Android
    Galaxy S21
  • 1357 Views
  • 3 replies
  • 0 likes

Superuser Contribution OFFLINE MODE USE MOBILE DATA WITH MY DOWNLOADED MUSIC

When i driving on Highway in countrys with low or none of signal my downloaded music hears a little silence or cut in parts of songs. Before to start to drive, i make a double check to validate if my playlists was downloaded totally. i have a microsd...

  • Casual Listener
  • When i driving on Highway in countrys with low or none of signal my downloaded music hears a little silence or cut in parts of songs.   Before to start to drive, i make a double check to valid...
  • Eni
  • Moderator
  • 802 Views
  • 5 replies
  • 0 likes
  • OfflineNotWorks
  • 802 Views
  • 5 replies
  • 0 likes

Superuser Contribution [Android][Browse] New Releases for You on Home

I really liked the New Releases for You-section on the Home page, but now it's mostly gone and only appears once a month if even that. Is there a way to active this section so it's visible at all times? I've tried the Release Radar under search, but ...

  • Gig Goer
  • I really liked the New Releases for You-section on the Home page, but now it's mostly gone and only appears once a month if even that. Is there a way to active this section so it's visible at all tim...
  • Jeremy
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • Android
    Browse
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify App not working on Pixel 5

PlanPremium/FamilyCountryAustraliaDevicePixel 5Operating SystemAndroid Oreo 11My ProblemSpotify App does not change pages visually when I use the app. As in, when I open an album from my recently played, or press Search or My Library, the screen does...

  • Newbie
  •   Plan Premium/Family Country Australia Device Pixel 5 Operating System Android Oreo 11 My Problem Spotify App does not change pages visually when I use the app. As in, when I ope...
  • Alex
  • Spotify Legend
  • 1176 Views
  • 1 replies
  • 0 likes
  • 1176 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution App crashes when navigating my library

PlanPremiumCountryGermany DeviceS21 PlusOperating SystemAndroid 11 My Question or IssueWhen i click on "my library" the Spotify App crashes. I already reinstalled, rebooted and cleared chaches. The S21 Plus does not have a SD-Card. I use the current ...

  • Visitor
  •   Plan Premium Country Germany   Device S21 Plus Operating System Android 11   My Question or Issue When i click on "my library" the Spotify App crashes. I already reinst...
  • Novy
  • Moderator
  • 536 Views
  • 2 replies
  • 0 likes
  • 536 Views
  • 2 replies
  • 0 likes

Superuser Contribution Mobile data not working android

Premium IndiaOnePlus 7TAndroid 11 oxygen OSSpotify will not work on my mobile data but it works properly on the wifi and mobile hotspot. I have tried to clear the data and cache , reinstall the app and restart my phone . Nothing seems to work . Pleas...

  • Visitor
  • Premium  India OnePlus 7T Android 11 oxygen OS Spotify will not work on my mobile data but it works properly on the wifi and mobile hotspot. I have tried to clear the data and cache , reinst...
  • Ivan
  • Spotify Legend
  • 488 Views
  • 1 replies
  • 0 likes
  • 488 Views
  • 1 replies
  • 0 likes

Superuser Contribution Still no lyrics (for all songs) even the app is the latest version.

PlanFree/PremiumCountryIndonesiaDeviceSamsung Galaxy A30Operating SystemAndroid 10 My Question or IssueMy spotify app still has no lyrics for all songs even it is currently the latest version. I am so confused whether my device is not compatible for ...

  • Casual Listener
  • Plan Free/Premium Country Indonesia Device Samsung Galaxy A30 Operating System Android 10   My Question or Issue My spotify app still has no lyrics for all songs even it is currently t...
  • lia864
  • Casual Listener
  • 470 Views
  • 2 replies
  • 0 likes
  • 470 Views
  • 2 replies
  • 0 likes

Superuser Contribution Recent Update Android Mobile 8.6.20.1063

PlanPremiumCountryUSA DevicePixel 5Operating SystemAndroid 11 My Question or IssueHello! I love the Spotify experience so thank you! I am experiencing an issue after the recent update 8.6.20.1063. The home screen layout in the Android app has changed...

  • Casual Listener
  • Plan Premium Country USA   Device Pixel 5 Operating System Android 11   My Question or Issue Hello! I love the Spotify experience so thank you!   I am experiencing an...
  • Novy
  • Moderator
  • 932 Views
  • 4 replies
  • 3 likes
  • 932 Views
  • 4 replies
  • 3 likes

Solved!!Superuser Contribution Current Song frozen

PlanPremium CountryUK DeviceSamsung Galaxy S10 Operating SystemAndroid V11 My Question or IssueSpotify keeps reporting the same song regardless of what song is actually playing. The controls also get messed up so it thinks songs aren't playing when t...

  • Casual Listener
  • Plan Premium   Country UK   Device Samsung Galaxy S10   Operating System Android V11   My Question or Issue Spotify keeps reporting the same song regardless of w...
  • simmi098
  • Casual Listener
  • 2570 Views
  • 17 replies
  • 3 likes
  • 2570 Views
  • 17 replies
  • 3 likes

Solved!!Superuser Contribution Stop Displaying New Podcast Episodes on mobile

My Question or IssueSo my question is, how can I stop "New Podcast Episodes" from showing up on my home screen when I open up Spotify on my mobile device?I used to follow certain podcasts, but I got over them and no longer follow them, but Spotify in...

  • Casual Listener
  • My Question or Issue So my question is, how can I stop "New Podcast Episodes" from showing up on my home screen when I open up Spotify on my mobile device? I used to follow certain podcasts, but I ...
  • Novy
  • Moderator
  • 4563 Views
  • 4 replies
  • 6 likes
  • Mobile
    Podcasts
  • 4563 Views
  • 4 replies
  • 6 likes

Superuser Contribution My tracks can't be played. I can't see artist or album pages.

PlanFree/PremiumCountry DeviceMoto E4 PlusOperating SystemAndroid 7.1.1 My Question or IssueHello.When I click on a track, the track bar shows up but the track can't be played. Also, my Liked Songs or any artist or album page can't be displayed; the ...

  • Casual Listener
  • Plan Free/Premium Country   Device Moto E4 Plus Operating System Android 7.1.1   My Question or Issue Hello. When I click on a track, the track bar shows up but the track can't b...
  • Jeremy
  • Spotify Legend
  • 786 Views
  • 3 replies
  • 0 likes
  • Android
    Android 7.1
    i can't listen to music
    internal storage
    sd card
    Something went wrong
    tracks can't be played
  • 786 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Playlists: Missing Features in mobile app

PlanPremiumCountyGermanyDeviceXiaomi Redmi Note 7Operating SystemAndroid 10 1. Reordering It is not possible to reorder the Playlists themselves. This feature is already very finnicky to use on Desktop, but it exists. On Android it is missing complet...

  • Casual Listener
  • Plan Premium County Germany Device Xiaomi Redmi Note 7 Operating System Android 10   1. Reordering   It is not possible to reorder the Playlists themselves. This feature is al...
  • Jeremy
  • Spotify Legend
  • 1206 Views
  • 5 replies
  • 0 likes
  • 1206 Views
  • 5 replies
  • 0 likes

Superuser Contribution Ads getting ridiculous, nonstop ads

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueAfter pressing the button for '30 minutes of ad free listening' and making sure the video is ...

  • Newbie
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Mihail
  • Spotify Legend
  • 1390 Views
  • 1 replies
  • 0 likes
  • 1390 Views
  • 1 replies
  • 0 likes

Superuser Contribution Is this a bug?

PlanFreeCountryMexicoDeviceMoto G6Operating SystemAndroid 9Spotify Version8.6.20.1063 My Question or IssueSince April 14th 2021 I have been facing this bug on the Android app's homepage, that day there was an update for the app and since then I have ...

  • Visitor
  • Plan Free Country Mexico Device Moto G6 Operating System Android 9 Spotify Version 8.6.20.1063   My Question or Issue Since April 14th 2021 I have been facing this bug on the Android...
  • Mihail
  • Spotify Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes