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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43028 Views
  • 66 replies
  • 25 likes
  • 43028 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878296 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878296 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26456 Views
  • 4 replies
  • 0 likes
  • 26456 Views
  • 4 replies
  • 0 likes

Superuser Contribution Android App Breaks when Using Smartwatch in Remote Mode

PlanPremium DeviceTested on Samsung Galaxy S9 and Samsung Galaxy S20Operating SystemAndroid 10 Info about Smartwatch:Samsung Galaxy Watch 3, One UI Watch version 2.0, Tizen version 5.5.0.1 When I have the Spotify App installed on my smartwatch, and u...

  • Visitor
  • Plan Premium   Device Tested on Samsung Galaxy S9 and Samsung Galaxy S20 Operating System Android 10   Info about Smartwatch: Samsung Galaxy Watch 3, One UI Watch version 2.0, Tize...
  • Alex
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 2 likes
  • 413 Views
  • 1 replies
  • 2 likes

Superuser Contribution "no internet connection" in Adroid, but i have data conectivity

Plan Free Country Spain (Movistar) Device OnePlus 5T Operating System Android 10 (Oxygen 10.0) My Question or IssueIn BETA version, I get the "no internet connection" warning but I have 4G or WiFi connectivity, Spotify doesn't download anything, no m...

  • Casual Listener
  • Plan Free   Country Spain (Movistar)   Device OnePlus 5T   Operating System Android 10 (Oxygen 10.0)   My Question or Issue In BETA version, I get the "no internet connec...
  • Ver
  • Spotify Legend
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Constantly having two Spotify pop-ups in notification bar

PlanPremiumCountryGermany DeviceHuawei Nova 2Operating SystemAndroid 8.0 My Question or IssueRecently Spotify is constantly showing two pop-ups when I pull the notification bar down, one the regular music player with the buttons and title info, and t...

  • Casual Listener
  • Plan Premium Country Germany  Device Huawei Nova 2 Operating System Android 8.0   My Question or Issue Recently Spotify is constantly showing two pop-ups when I pull the notificat...
  • Emilia_8
  • Community Legend
  • 2841 Views
  • 1 replies
  • 0 likes
  • 2841 Views
  • 1 replies
  • 0 likes

Superuser Contribution Slow App

Hello! I have been using my Spotify app for a few years now. I have an android Huawei device and it works perfectly fine, except for my Spotify App. We use a Spotify premium Family membership with the 4 of us and for everyone in my family it works gr...

  • Visitor
  • Hello!  I have been using my Spotify app for a few years now. I have an android Huawei device and it works perfectly fine, except for my Spotify App. We use a Spotify premium Family membership ...
  • nerfherder492
  • Visitor
  • 6442 Views
  • 6 replies
  • 11 likes
  • 6442 Views
  • 6 replies
  • 11 likes

Local files won’t play on phone

Plan: Premium Device: Samsung galaxy s7 I downloaded local files on my pc they work fine on there but when I try on my phone it doesn’t let me play them anyd they are just grayed out. I have premium I didn’t download them form any illegal sources and...

  • Visitor
  • Plan: Premium   Device: Samsung galaxy s7   I downloaded local files on my pc they work fine on there but when I try on my phone it doesn’t let me play them any d they are just grayed ...
  • songassistant
  • Composer
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Goodbye Spotify - No Chromecast support and...

I've been paying for Spotify premium for about a year. Today, I cancelled my subscription. The in-ability to transmit wirelessly to my audio/video system is the main reason for canceling. Chromecast is a HUGE leap forward in Android technology. Airpl...

  • Regular
  • I've been paying for Spotify premium for about a year.  Today, I cancelled my subscription.  The in-ability to transmit wirelessly to my audio/video system is the main reason for canceling....
  • Engenes
  • Casual Listener
  • 36586 Views
  • 112 replies
  • 94 likes
  • 36586 Views
  • 112 replies
  • 94 likes

Superuser Contribution Possible Shuffle bug/ UI problem

My Question or Issue:I have found a possible bug/ UI problem regarding the "Discovery Weekly"; "Dein Mix der Woche" playlist. It also seems to affect the "Mixtape" playlists as well. The problem here is that if you have listend to a playlist in shuff...

  • Casual Listener
  • My Question or Issue: I have found a possible bug/ UI problem regarding the "Discovery Weekly"; "Dein Mix der Woche" playlist. It also seems to affect the "Mixtape" playlists as well.   ...
  • Jeremy
  • Spotify Legend
  • 2058 Views
  • 6 replies
  • 0 likes
  • Bug Playlist
    bug shuffle
  • 2058 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify showing as disconnected on car stereo

PlanPremiumCountryUnited States DeviceSamsung Galaxy Note 9Operating SystemAndroid v10 Car stereo Spotify showing disconnected. Music still plays however no song info shows on screen and no controls active can only control via phone.I have already Un...

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  • Newbie
  • Plan Premium Country United States   Device Samsung Galaxy Note 9 Operating System Android v10   Car stereo Spotify showing disconnected.  Music still plays however no song i...
  • Elena
  • Moderator
  • 855 Views
  • 1 replies
  • 0 likes
  • 855 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashes immediately on S9 Android 10

PlanPremiumCountryUKDevice(Samsung S9)Operating System(Android 10) My Question or IssueI just changed phone from S8/Android 9 to an S9/Android 10 and haven't managed to open and use Spotify since! I install the app then clicl on it the Spotify app ap...

  • Casual Listener
  • Plan Premium Country UK Device (Samsung S9) Operating System (Android 10)   My Question or Issue I just changed phone from S8/Android 9 to an S9/Android 10 and haven't managed to open ...
  • NisseN01
  • Music Fan
  • 5996 Views
  • 65 replies
  • 6 likes
  • 5996 Views
  • 65 replies
  • 6 likes

Superuser Contribution Podcast Playback speed

PlanFree/PremiumCountryIndia Device(One Plus 5 )Operating System(Android) My Question or Issue So I've been listening to podcasts on Spotify USA and they had.5x 1x 2x variation for playback speed. However, since I've switched to India Spotify I don't...

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  • Visitor
  •   Plan Free/Premium Country India  Device (One Plus 5 ) Operating System (Android)    My Question or Issue   So I've been listening to podcasts on Spotify USA and...
  • Mihail
  • Spotify Legend
  • 1039 Views
  • 1 replies
  • 0 likes
  • 1039 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify crashes on android when pressing the three dots

PlanPremiumCountryUKDeviceMoto G3Operating SystemAndroid Pixel 9 My Question or Issue I've seen other posts where people have had the same issue but it appears as if an update in February sorted it for them. However, for me, whenever I open Spotify i...

  • Newbie
  • Plan Premium Country UK Device Moto G3 Operating System Android Pixel 9   My Question or Issue   I've seen other posts where people have had the same issue but it appears as if a...
  • Jeremy
  • Spotify Legend
  • 805 Views
  • 2 replies
  • 13 likes
  • 805 Views
  • 2 replies
  • 13 likes

Internet issue bug

I had the bug or problem with Spotify. My version is 8.5.82.894, on rog phone 3 with android 10. It said my Spotify has no internet connection available. However my phone work fine with the internet, it even can connect to Facebook through the app. W...

  • Visitor
  • I had the bug or problem with Spotify.  My version is 8.5.82.894, on rog phone 3 with android 10. It said my Spotify has no internet connection available. However my phone work fine with the in...
  • Billy-J
  • Spotify Star
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Albums wont show on android

PlanPremiumCountryCroatiaDevice(Samsung Galaxy S8+)Operating System(Android 9.0 "Pie") My Question or IssueI can't save albums on my android device, also when I go under the "Albums" tab in library there are none of the albums I've saved previously. ...

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  • Casual Listener
  •   Plan Premium Country Croatia Device (Samsung Galaxy S8+) Operating System (Android 9.0 "Pie")   My Question or Issue I can't save albums on my android device, also when I go ...
  • taeintrbl
  • Casual Listener
  • 1546 Views
  • 6 replies
  • 0 likes
  • Android
  • 1546 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Reinstalled, now app crashes on startup.

PlanPremiumCountryUnited StatesDeviceAndroid LG K7Operating SystemAndroid Lollipop My Question or IssueI was just looking to fix a small bug and one solution said to reinstall the app, so I did just that. I was only able to log in to the app again, n...

  • Casual Listener
  • Plan Premium Country United States Device Android LG K7 Operating System Android Lollipop   My Question or Issue I was just looking to fix a small bug and one solution said to reinstal...
  • Mario
  • Spotify Legend
  • 7682 Views
  • 6 replies
  • 0 likes
  • 7682 Views
  • 6 replies
  • 0 likes

Superuser Contribution my local files won't play on my phone

PlanPremiumCountryBrazilDevicemorola g7 playOperating SystemAndroid My Question or Issuei could play normally all my local files both in my computer and my phone, but yesterday i tried downloading a new song, it played normally on my pc but it didn't...

  • Visitor
  • Plan Premium Country Brazil Device morola g7 play Operating System Android   My Question or Issue i could play normally all my local files both in my computer and my phone, but yesterd...
  • Katerina
  • Spotify Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Superuser Contribution Offline mode is broken

PlanPremiumCountryUnited StatesDeviceMotorola G6Operating SystemAndroid 9 My Question or IssueSpent a good hour selecting music and downloading it to an Android Motorola G6 phone. Set it to offline mode and went on a trip. About 30 minutes into the t...

  • Casual Listener
  • Plan Premium Country United States Device Motorola G6 Operating System Android 9   My Question or Issue Spent a good hour selecting music and downloading it to an Android Motorola G6 p...
  • Alex
  • Spotify Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't showing 'Lyrics feature'

PlanPremiumCountryMexicoDeviceMi 9 LiteOperating SystemMIUI 12, Android 10 based My Question or IssueThe 'Lyrics' option which appears in some songs are hidden in my device, I've tried deleting app cache, restart my device and this didn't do any chan...

  • Newbie
  • Plan Premium Country Mexico Device Mi 9 Lite Operating System MIUI 12, Android 10 based   My Question or Issue The 'Lyrics' option which appears in some songs are hidden in my device, ...
  • Mihail
  • Spotify Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution Google pixel 3a xl Spotify stpos everytime

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Alex
  • Spotify Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tracks Pause, App Closes, "Currently Playing" Indicator Frozen

PlanPremiumCountryUS DeviceSamsung Galaxy s10eOperating SystemAndroid My Question or IssueStarting recently (it may have begun after the latest system update), the app has displayed a host of issues. This is after years of not having a problem. The m...

  • Casual Listener
  • Plan Premium Country US   Device Samsung Galaxy s10e Operating System Android   My Question or Issue Starting recently (it may have begun after the latest system update), the app...
  • Mihail
  • Spotify Legend
  • 631 Views
  • 1 replies
  • 2 likes
  • 631 Views
  • 1 replies
  • 2 likes