Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 53455 Views
  • 68 replies
  • 25 likes
  • 53455 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27676 Views
  • 5 replies
  • 0 likes
  • 27676 Views
  • 5 replies
  • 0 likes

Superuser Contribution Is minimizing on spam skip intended behavior?

If I skip twice in very short succession the player minimizes instead of skipping the second time.The whole interface isnt loaded yet maybe thats a bug? I see the song name and skip again, but instead of going to the next song it minimizes the player...

  • Regular
  • If I skip twice in very short succession the player minimizes instead of skipping the second time. The whole interface isnt loaded yet maybe thats a bug? I see the song name and skip again, but in...
  • Elena
  • Moderator
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution ai Playlist is not showing up on my Pixel 9 Pro Spotify App. I have a family premium account

PlanFamily PremiumCountryUSA Device(Pixel 9 Pro)Operating System(Android 14) My Question or IssueThe ai playlist option is not showing up when I click to create a playlist. Its still showing the old Playlist and Blend options. I have a family premium...

  • Casual Listener
  • Plan Family Premium Country USA   Device (Pixel 9 Pro) Operating System (Android 14)   My Question or Issue The ai playlist option is not showing up when I click to create a play...
  • vJ8
  • Casual Listener
  • 572 Views
  • 2 replies
  • 0 likes
  • 572 Views
  • 2 replies
  • 0 likes

Superuser Contribution My Rock playlist only shows 3 options like 'legendary'.

If I select a music category like Dance or HipHop I get tons of different suggestions like new releases, modern, old school etc. However when I select Rock it only shows 'legendary, the core of rock music and latin rock'.

  • Casual Listener
  • If I select a music category like Dance or HipHop I get tons of different suggestions like new releases, modern, old school etc. However when I select Rock it only shows 'legendary, the core of rock ...
  • maurer1
  • Visitor
  • 934 Views
  • 10 replies
  • 1 likes
  • 934 Views
  • 10 replies
  • 1 likes

Solved!! Cover photo on mobile

Hi, I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite right. How do I force the main header photo to be used as t...

  • Casual Listener
  • Hi,   I am noticing that my main header photo visible on desktop isn't showing on mobile. Instead on mobile my profile image is used which is obviously much smaller therefore doesn't fit quite...
  • guser
  • Casual Listener
  • 15277 Views
  • 4 replies
  • 1 likes
  • 15277 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Playlist order different on app than on my computer

PlanPremiumCountryUSADeviceSamsung Galaxy 10Operating SystemWindows 7 My Question or IssueI'm getting married in a few months. My fiance and I have gathered all the songs we wish to play. Took days to go though and set the playlist up so that the son...

  • Regular
  • Plan Premium Country USA Device Samsung Galaxy 10 Operating System Windows 7   My Question or Issue I'm getting married in a few months. My fiance and I have gathered all the songs we ...
  • Eni
  • Moderator
  • 7043 Views
  • 15 replies
  • 0 likes
  • 7043 Views
  • 15 replies
  • 0 likes

Superuser Contribution Queued tracks not playing

PlanFree/PremiumCountry United StatesDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or Issue I play spotify all day and I usually can queue up a whole day of podcasts and let it continue without issues. Recently the queued music wil...

  • Casual Listener
  • Plan Free/Premium Country  United States Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue  I play spotify all day and I usually can queue u...
  • Bowie482
  • Visitor
  • 5905 Views
  • 6 replies
  • 2 likes
  • 5905 Views
  • 6 replies
  • 2 likes

Superuser Contribution Crossfeed Option

PlanPremiumCountryAustralia Operating SystemAndroid My Question or IssueI think a crossfeed option on the android app is necessary as when listening to Spotify using headphones the sound is imbalanced especially with the vocals favouring one speaker.

  • Regular
  • Plan Premium Country Australia  Operating System Android    My Question or Issue I think a crossfeed option on the android app is necessary as when listening to Spotify using h...
  • faeblicious
  • Casual Listener
  • 2367 Views
  • 5 replies
  • 29 likes
  • 2367 Views
  • 5 replies
  • 29 likes

Solved!!Superuser Contribution Screen stays on when playing via Bluetooth

PlanPremiumCountrySpainDeviceSamsung & Realme devicesOperating SystemAndroid 14 & 11 My Question or IssueSince recently (less than two months ago) when the mobile phone is connected by bluetooth to the car radio (there are several cars with different...

  • Casual Listener
  •   Plan Premium Country Spain Device Samsung & Realme devices Operating System Android 14 & 11   My Question or Issue Since recently (less than two months ago) when the mo...
  • Eni
  • Moderator
  • 1682 Views
  • 4 replies
  • 0 likes
  • 1682 Views
  • 4 replies
  • 0 likes

Superuser Contribution Ted Talks Daily podcast does not play at all

Plan PremiumDevice Huawei Honor 8Operating System Android 7 My Question or IssueI can't play any episodes of the podcast on my phone. They are selected for playing as I press play, but they do not play. On my desktop they work without problems. The o...

  • Music Fan
  • Plan Premium Device Huawei Honor 8 Operating System Android 7   My Question or Issue I can't play any episodes of the podcast on my phone. They are selected for playing as I press play...
  • AbbytheOdd
  • Newbie
  • 3974 Views
  • 23 replies
  • 0 likes
  • 3974 Views
  • 23 replies
  • 0 likes

the playlists on my spotify aren't loading. it says all of them are empty

The playlists, including the ones I've made myself and the ones recommended by spotify aren't loading/are empty. the songs aren't playing either. everytime i play a song, it turns back off.

  • Visitor
  • The playlists, including the ones I've made myself and the ones recommended by spotify aren't loading/are empty. the songs aren't playing either. everytime i play a song, it turns back off.
  • TanyaS
  • Spotify Star
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Offline not working properly

PlanPremiumCountryUKDevicePumpkin Android Car StereoOperating SystemAndroid My Question or IssueOffline mode was always SUPER reliable last year. It did what it says on the tin, you download once and it just always worked. I know for a fact that a re...

  • Regular
  • Plan Premium Country UK Device Pumpkin Android Car Stereo Operating System Android   My Question or Issue Offline mode was always SUPER reliable last year.  It did what it...
  • ribezaz
  • Spotify Star
  • 896 Views
  • 11 replies
  • 1 likes
  • 896 Views
  • 11 replies
  • 1 likes

Spotify will lock up @ random on my 2023 Silverado with the new Google built in infotainment system.

PlanPremiumCountryUSDevice2023 GM products with the Android 12 Infotainment systemOperating SystemAndroid 12 GM Infotainment system My Question or IssueAt random when I press to skip a song in the area I circled in red will have the previous song dis...

  • Newbie
  • Plan Premium Country US Device 2023 GM products with the Android 12 Infotainment system Operating System Android 12 GM Infotainment system   My Question or Issue At random when I press...
  • 175 Views
  • 0 replies
  • 0 likes
  • 175 Views
  • 0 replies
  • 0 likes

Will not play Full playlists on Android

PlanFamilyCountryColombia DevicePOCO F5 ProOperating SystemAndroid 14 (HyperOS 1.0.9.0) My Question or IssueOver the years, it seems like the shuffle feature is broken and will not shuffle complete playlists. However, I just noticed that a playlist w...

  • Casual Listener
  • Plan Family Country Colombia   Device POCO F5 Pro Operating System Android 14 (HyperOS 1.0.9.0)    My Question or Issue Over the years, it seems like the shuffle feature is ...
  • ribezaz
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • Android
    Android Shuffle
    Playslist
  • 212 Views
  • 1 replies
  • 0 likes

Constant Pause Play Pause Play

My spotify just started constantly alternating between Pause and play. It'll Play for a couple seconds then Pause and then play and Pause again. As well when I close the app or try to stop the music it starts up again by itself and does the pause/Pla...

  • Newbie
  • My spotify just started constantly alternating between Pause and play. It'll Play for a couple seconds then Pause and then play and Pause again. As well when I close the app or try to stop the music ...
  • ribezaz
  • Spotify Star
  • 274 Views
  • 1 replies
  • 0 likes
  • 274 Views
  • 1 replies
  • 0 likes

Why can i not find my sound capsule?

I have spotify premium family but i cannot see my soundcapsule. Why?

  • Visitor
  • I have spotify premium family but i cannot see my soundcapsule. Why?
  • Ximzend
  • Spotify Star
  • 1633 Views
  • 1 replies
  • 0 likes
  • 1633 Views
  • 1 replies
  • 0 likes

Superuser Contribution Locking phone crashes app if minimized

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryCanadaDevice NameRed Magic 9S ProOperating SystemAndroid My Question or IssueIt's as simple as the subject describ...

  • Visitor
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Canada Device Name Red Magic 9S Pro Operating Syste...
  • Vasil
  • Moderator
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes