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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43008 Views
  • 66 replies
  • 25 likes
  • 43008 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878288 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878288 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26453 Views
  • 4 replies
  • 0 likes
  • 26453 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution SD card Permission / Storage Permission

PlanPremiumCountryPHDeviceSamsung A50Operating SystemAndroid 10 My Question or Issue Hi, I just notice that all the offline songs I downloaded thru my SD card work fine. The only problem is I didn't allow Spotify to have access to my storage thru per...

  • Newbie
  • Plan Premium Country PH Device Samsung A50 Operating System Android 10   My Question or Issue   Hi, I just notice that all the offline songs I downloaded thru my SD card work fin...
  • Elena
  • Moderator
  • 4298 Views
  • 1 replies
  • 0 likes
  • 4298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify randomly pausing on my Android but only through my car's bluetooth audio system.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Cheezwhizard
  • Casual Listener
  • 963 Views
  • 2 replies
  • 0 likes
  • 963 Views
  • 2 replies
  • 0 likes

Playback randomly pausing.

PlanPremiumCountryUKDeviceSamsung Galaxy S9Operating SystemAndroid 9 My Question or IssueOver the past week or so, when listening to spotify when connected to my bluetooth in the car, playback will randomly stop. It tends to start again once I unlock...

  • Newbie
  • Plan Premium Country UK Device Samsung Galaxy S9 Operating System Android 9   My Question or Issue Over the past week or so, when listening to spotify when connected to my bluetooth in...
  • Cheezwhizard
  • Casual Listener
  • 354 Views
  • 1 replies
  • 3 likes
  • 354 Views
  • 1 replies
  • 3 likes

my spotify playlist wont let me change the cover on android

PlanFreeCountryCalifornia DeviceSamsung A 20 and a Samsung ChromebookOperating SystemAndroid My Question or IssueSo I've been trying to change the cover photo of one of my playlist i made and it doesn't even give me the option to do on both my Chrome...

  • Visitor
  • Plan Free Country California    Device Samsung A 20 and a Samsung Chromebook Operating System Android   My Question or Issue So I've been trying to change the cover photo of...
  • Billy-J
  • Spotify Star
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Solved!! [Android] Spotify breaks usage of system equalizer aka MusicFX

CountryIrrelevant DeviceAny. Operating SystemAndroid My Question or IssueSpotify for Android breaks usage of System Equalizer (namely MusicFX). Steps to reproduce: We play a song on Spotify. Open a system equalizer from Spotify Settings. Apply some a...

  • Casual Listener
  • Country Irrelevant   Device Any.   Operating System Android   My Question or Issue Spotify for Android breaks usage of System Equalizer (namely MusicFX).    Steps...
  • AinzOoalGown
  • Casual Listener
  • 1112 Views
  • 1 replies
  • 0 likes
  • Android
  • 1112 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify swithes to internal storage after restart (COST ME MONEY!)

After I restarted my phone, my Spotify app switches to internal storage instead of SD-card, downloading all of my 3000+ songs again. This was only an annoyance before, since it fills up my internal storage to the max. But today it also cost me money,...

  • Music Fan
  • After I restarted my phone, my Spotify app switches to internal storage instead of SD-card, downloading all of my 3000+ songs again. This was only an annoyance before, since it fills up my internal s...
  • Mihail
  • Spotify Legend
  • 2231 Views
  • 10 replies
  • 2 likes
  • 2231 Views
  • 10 replies
  • 2 likes

Superuser Contribution App keeps crashing

PlanPremiumCountryIrelansDevice(Samsungs9,)Operating System(iOS 10,Android Oreo, Windows 10,etc.) My Question or IssueApp keeps crashing, I've tried everything with no success.Delete, reinstall, clear cache, restart phone, reset phone settings etc.I ...

  • Visitor
  • Plan Premium Country Irelans Device (Samsungs9,) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue App keeps crashing,  I've tried everything w...
  • Alex
  • Spotify Legend
  • 1209 Views
  • 3 replies
  • 1 likes
  • Android
    Samsung S9
  • 1209 Views
  • 3 replies
  • 1 likes

Superuser Contribution Turn off Scrobbling for songs played as alarms?

Premium on the latest Android, in the US, if that matters. Title says most of it - is there any way to turn off Last.FM Scrobbling specifically for songs used as alarms through the Android clock app? Even if there's something specific to recognize wh...

  • Regular
  • Premium on the latest Android, in the US, if that matters.   Title says most of it - is there any way to turn off Last.FM Scrobbling specifically for songs used as alarms through the Android c...
  • Alex
  • Spotify Legend
  • 519 Views
  • 2 replies
  • 2 likes
  • 519 Views
  • 2 replies
  • 2 likes

Superuser Contribution Bass slider not showing on Galaxy S20+

PlanPremiumCountryBudapestDeviceGalaxy S20+Operating AndroidMy Question or IssueBass slider not showing on Galaxy S20+

  • Visitor
  • Plan Premium Country Budapest Device Galaxy S20+ Operating  Android My Question or Issue Bass slider not showing on Galaxy S20+
  • Elena
  • Moderator
  • 275 Views
  • 1 replies
  • 1 likes
  • 275 Views
  • 1 replies
  • 1 likes

Superuser Contribution Podcasts take minutes to load on Android (Galaxy S10)

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S10Operating SystemAndroid Version 10 My Question or IssueNo matte whether I have a strong wifi connection or cell service when I go to my Podcast Episodes section the circle spins for anywhere from...

  • Visitor
  • Plan Premium Country United States Device Samsung Galaxy S10 Operating System Android Version 10   My Question or Issue No matte whether I have a strong wifi connection or cell service...
  • Elena
  • Moderator
  • 273 Views
  • 1 replies
  • 1 likes
  • 273 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Spotify app forgets my default device - please can we have a default device select option

We have an Android tablet in the kitchen that controls lights, displays recipies, and plays music. Our go to Spotify connect device is a Sony stereo with integrated spotify. Yet if we don't play music for a couple of hours, Spotify forgets that it wa...

  • Newbie
  • We have an Android tablet in the kitchen that controls lights, displays recipies, and plays music.   Our go to Spotify connect device is a Sony stereo with integrated spotify.  Yet if we ...
  • anachronos
  • Newbie
  • 5115 Views
  • 5 replies
  • 15 likes
  • 5115 Views
  • 5 replies
  • 15 likes

Re: [Mobile] Liked/Favorite Songs playlist not appearing in mobile app

PlanIt was premium when the problem started now on freeCountryIndiaDeviceSamsung Galaxy J7NxtAndroid version9Problem/issues im havingSuddenly my liked songs and albums dissapeared.in web version and PC and spotify Lite i can see the likes but in mobi...

Screenshot_20201013-134827_Spotify.jpg Screenshot_20201013-135404_Spotify.jpg Screenshot_20201013-135410_Spotify.jpg Screenshot_20201013-135507_Spotify Lite.jpg
  • Visitor
  • Plan It was premium when the problem started now on free Country India Device Samsung Galaxy J7Nxt Android version 9 Problem/issues im having Suddenly my liked songs and albums dissapeared.i...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Only some songs won't play from local library

Plan: PremiumCountry: UKMy Question or Issue:I've trialled and errored this about 20 times now and cannot work out for the life of me what's wrong with it.There's these 2 albums i have downloaded, Spotify doesn't have them thats why i had to download...

  • Casual Listener
  • Plan: Premium Country: UK My Question or Issue: I've trialled and errored this about 20 times now and cannot work out for the life of me what's wrong with it. There's these 2 albums i have d...
  • 279 Views
  • 0 replies
  • 1 likes
  • 279 Views
  • 0 replies
  • 1 likes

Superuser Contribution Spotify App crashes when it connects/disconnects from Internet

PlanPremiumCountryIrelandDeviceSamsung J3Operating SystemAndroid 5.1.1 My Question or IssueThe spotify app is consistently crashing every time my phone picks up or loses an internet connection. E.g. when moving out of range of a modem it will crash a...

  • Regular
  • Plan Premium Country Ireland Device Samsung J3 Operating System Android 5.1.1   My Question or Issue The spotify app is consistently crashing every time my phone picks up or loses an i...
  • Alex
  • Spotify Legend
  • 5055 Views
  • 6 replies
  • 5 likes
  • 5055 Views
  • 6 replies
  • 5 likes

Superuser Contribution 'Home' link is hidden behind Status bar

With the new UI that utilizes the left nav, the Home button is hidden behind the status bar on my Android Head Unit running Oreo.

  • Music Fan
  • With the new UI that utilizes the left nav, the Home button is hidden behind the status bar on my Android Head Unit running Oreo.  
  • kramttocs
  • Music Fan
  • 1163 Views
  • 9 replies
  • 0 likes
  • 1163 Views
  • 9 replies
  • 0 likes

Superuser Contribution Multiple Issues since last update

PlanPremiumCountryGermanyDeviceXiaomi Mi 9T ProOperating SystemAndroid 10Spotify App VersionSpotify for Andriod Ver. 8.5.78.909 Question or IssueI encountered some problems that can be categorised into two parts so far:I chose a song to play but the ...

  • Regular
  • Plan Premium Country Germany Device Xiaomi Mi 9T Pro Operating System Android 10 Spotify App Version Spotify for Andriod Ver. 8.5.78.909   Question or Issue I encountered some proble...
  • Ivan
  • Spotify Legend
  • 598 Views
  • 1 replies
  • 2 likes
  • 598 Views
  • 1 replies
  • 2 likes

Superuser Contribution Podcast Stuttering

When I try to listen to certain podcasts, they stutter as if not loading properly. I've tried deleting my data, reinstalling the app, unmonitoring the app, nothing has worked. This only happens with certain podcasts, not all, and only when I'm using ...

  • Casual Listener
  • When I try to listen to certain podcasts, they stutter as if not loading properly. I've tried deleting my data, reinstalling the app, unmonitoring the app, nothing has worked. This only happens with ...
  • Alex
  • Spotify Legend
  • 7546 Views
  • 29 replies
  • 5 likes
  • 7546 Views
  • 29 replies
  • 5 likes

Superuser Contribution Spotify shows the same album/song artwork and title for every song

PlanPremiumCountryGermanyDeviceOnePlus 7T ProOperating SystemAndroid 10 My Question or IssueWhile streaming music my Spotify app sometimes shows the same song for every song that I play. Restarting the app does not help. The only solution to resolve ...

  • Casual Listener
  • Plan Premium Country Germany Device OnePlus 7T Pro Operating System Android 10   My Question or Issue While streaming music my Spotify app sometimes shows the same song for every song ...
  • Classy_AJ
  • Casual Listener
  • 845 Views
  • 4 replies
  • 1 likes
  • 845 Views
  • 4 replies
  • 1 likes

Superuser Contribution Spotify thinks I'm offline

PlanPremiumCountryPolandDeviceXperia L4 but the issue was on Xperia XA2 and Nexus 7 the same. Operating SystemAndroid 9My Question or IssueSpotify keeps thinking I'm offline and won't let me search songs or add them to play lists for a couple minutes...

  • Casual Listener
  • Plan Premium Country Poland Device Xperia L4 but the issue was on Xperia XA2 and Nexus 7 the same.  Operating System Android 9 My Question or Issue Spotify keeps thinking I'm offline an...
  • Elena
  • Moderator
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify pauses with every tabata workout app I've downloaded

PlanPremiumCountryUSDeviceAndroid, Galaxy s8 My Question or IssueI've downloaded several different Tabata workout apps and during my "active" work intervals Spotify pauses the music. I initially assumed it was the first Tabata app I downloaded that w...

  • Casual Listener
  •   Plan Premium Country US Device Android, Galaxy s8   My Question or Issue I've downloaded several different Tabata workout apps and during my "active" work intervals Spotify pause...
  • Tring90
  • Casual Listener
  • 6965 Views
  • 6 replies
  • 0 likes
  • 6965 Views
  • 6 replies
  • 0 likes