Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60266 Views
  • 68 replies
  • 26 likes
  • 60266 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28347 Views
  • 5 replies
  • 0 likes
  • 28347 Views
  • 5 replies
  • 0 likes

Mobile app inorovements

1. search function -- throughout all playlists2. when minimized to show shuffle and repeat options (put an attachment)3. move the songs in a playlist by pressing on them and relocate (change their order manually)4. shuffle throughout all playlists

  • Visitor
  •   1. search function -- throughout all playlists 2. when minimized to show shuffle and repeat options (put an attachment) 3. move the songs in a playlist by pressing on them and relocate (cha...
  • 551 Views
  • 0 replies
  • 1 likes
  • feature requests
  • 551 Views
  • 0 replies
  • 1 likes

Superuser Contribution Hidden song in the Release radar keep on playing

PlanPremiumCountrySpainDeviceSamsung Galaxy S20 My Question or IssueHi,When I hide a song I don't like in the release radar playlist, and play the playlist again later, the hidden song plays anyway (I see the minus icon stating it is hidden but the s...

  • Visitor
  • Plan Premium Country Spain Device Samsung Galaxy S20   My Question or Issue Hi, When I hide a song I don't like in the release radar playlist, and play the playlist again later, the hid...
  • Elena
  • Moderator
  • 428 Views
  • 1 replies
  • 3 likes
  • 428 Views
  • 1 replies
  • 3 likes

Superuser Contribution Cambio barra botones lateral

PlanPremiumCountryMéxico Device(Samsung Tablet SM-T720)Operating System(Android 9) My Question or IssuePor alguna razón se cambió la apariencia de la App dejando la barra de botones cargada hacia el lado izquierdo de la pantalla y no en la parte de a...

  • Newbie
  • Plan Premium Country México  Device (Samsung Tablet SM-T720) Operating System (Android 9)   My Question or Issue Por alguna razón se cambió la apariencia de la App dejando la barr...
  • Elena
  • Moderator
  • 1423 Views
  • 1 replies
  • 1 likes
  • Cambio barra botones lateral
  • 1423 Views
  • 1 replies
  • 1 likes

Superuser Contribution Some songs have a stuck time bar in the notifications

PlanPremiumCountryFranceDeviceNubia RedMagic 5GOperating SystemAndroid 10 My Question or IssueSome of the songs in my library have the time bar stuck at the beginning in the notifications section of my phone for some reason. This breaks the lyrics sy...

  • Regular
  • Plan Premium Country France Device Nubia RedMagic 5G Operating System Android 10   My Question or Issue Some of the songs in my library have the time bar stuck at the beginning in the ...
  • Elena
  • Moderator
  • 1501 Views
  • 1 replies
  • 0 likes
  • bug
  • 1501 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't see albums, performers. Connection issues.

PlanPremiumCountryRussia DeviceMeizu M5 NoteOperating SystemAndroid 7.0 My Question or IssueI have problems with connection while browsing performers or their albums. Spotify says that something went wrong and offers me to check my connection or try ...

  • Casual Listener
  • Plan Premium Country Russia  Device Meizu M5 Note Operating System Android 7.0   My Question or Issue I have problems with connection while browsing performers or their albums. Sp...
  • Elena
  • Moderator
  • 532 Views
  • 4 replies
  • 1 likes
  • 532 Views
  • 4 replies
  • 1 likes

Superuser Contribution Text Problem - Localization

PlanPremiumCountryTurkeyDeviceSamsung GalaxyOperating SystemAndroid 8.0.1 My Question or IssueWhen I add a song to one of my playlists, for example name of the playlist is "EDM" it says "EDMiçine eklendi." So it's a text or localization problem. It s...

  • Casual Listener
  • Plan Premium Country Turkey Device Samsung Galaxy Operating System Android 8.0.1   My Question or Issue When I add a song to one of my playlists, for example name of the playlist is "E...
  • Elena
  • Moderator
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Headset: triple press to previous song

Why triple press in the headset button doesn't play the previous song like any other music apps?It's skiping 2 songs instead.Why someone would like have the ability to skip two songs instead of repeating the song or listening the previous one?Why we ...

  • Newbie
  • Why triple press in the headset button doesn't play the previous song like any other music apps? It's skiping 2 songs instead. Why someone would like have the ability to skip two songs ...
  • MBnk
  • Regular
  • 2484 Views
  • 5 replies
  • 3 likes
  • Android
    headset
    triple press
  • 2484 Views
  • 5 replies
  • 3 likes

Solved!!Superuser Contribution cannot display lyrics/behind the lyrics on android

PlanPremiumCountry Thailand I cannot display behind the lyrics ( either genius or lyrics) across all my android devices.I used to think that it was my previous device issue ( galaxy S9plus, exynos) but recently I moved to my new devices ( xiaomi mi8 ...

  • Visitor
  •   Plan Premium Country  Thailand   I cannot display behind the lyrics ( either genius or lyrics) across all my android devices. I used to think that it was my previous device ...
  • Elena
  • Moderator
  • 52388 Views
  • 10 replies
  • 1 likes
  • Android
    lyrics
  • 52388 Views
  • 10 replies
  • 1 likes

Superuser Contribution No sound after changing song

PlanPremiumCountryPolandDeviceOSSURET ADD8CVW84Operating SystemAndroid 10 My Question or IssueWhen i choose to skip to next song timer is counting but sound is not playing. When i pause song and then unpause it the sound returns as nothing have happe...

  • Casual Listener
  • Plan Premium Country Poland Device OSSURET ADD8CVW84 Operating System Android 10   My Question or Issue When i choose to skip to next song timer is counting but sound is not playi...
  • Elena
  • Moderator
  • 448 Views
  • 1 replies
  • 1 likes
  • 448 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify codes dont play anything

PlanPremiumCountry DeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueWhen I scan spotify codes it just takes me to the album that the song came from and doesn't actually play anything

  • Visitor
  • Plan Premium Country   Device Samsung Galaxy 9 Operating System Android   My Question or Issue When I scan spotify codes it just takes me to the album that the song came from and ...
  • Elena
  • Moderator
  • 502 Views
  • 1 replies
  • 2 likes
  • 502 Views
  • 1 replies
  • 2 likes

Superuser Contribution Songs keep skipping but not pausing?

PlanPremiumCountryUSADevicePixel 4aOperating SystemAndroid 11 My Question or IssueSo whenever I play songs they tend to stop for a while and then resume? especially when my phone is turned off but it doesnt say that theyre paused. an example is when ...

  • Visitor
  • Plan Premium Country USA Device Pixel 4a Operating System Android 11   My Question or Issue So whenever I play songs they tend to stop for a while and then resume? especially when my p...
  • Mario
  • Spotify Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

No pause button on Android

Plan Premium Duo Country Canada Device Samsung Galaxy S8Operating SystemAndroid My Question or IssueThe pause button is missing. Only play and heart show. Last update Sept 2020

  • Casual Listener
  • Plan Premium Duo   Country Canada   Device Samsung  Galaxy S8 Operating System Android   My Question or Issue The pause button is missing. Only play and heart show....
  • SteveTom
  • Casual Listener
  • 4683 Views
  • 2 replies
  • 0 likes
  • 4683 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wont let me control audio

My Question or Issueas you know console lowest option is way too loud so I would usually control the audio through my phone through the audio bar that was available, however today it wasnt there. I tried everything and nothing has worked. Any help?

  • Visitor
  • My Question or Issue as you know console lowest option is way too loud so I would usually control the audio through my phone through the audio bar that was available, however today it wasnt there. I...
  • Elena
  • Moderator
  • 502 Views
  • 2 replies
  • 0 likes
  • 502 Views
  • 2 replies
  • 0 likes

Superuser Contribution Disconnect from bluetooth problem

PlanPremium Family PlanCountryUnited StatesDeviceGalaxy Note 10Operating SystemAndroid 10My Question or IssueWhen I disconnect from a bluetooth device ( my car, my speaker, my earbuds, etc.) Spotify stops showing the correct song that is playing when...

  • Regular
  • Plan Premium Family Plan Country United States Device Galaxy Note 10 Operating System Android 10 My Question or Issue When I disconnect from a bluetooth device ( my car, my speaker, my earbu...
  • Elena
  • Moderator
  • 1956 Views
  • 1 replies
  • 0 likes
  • 1956 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Now Playing" song gets stuck on the same song

The song listed as currently playing gets stuck on one song. Any song that I play will show as the song that gets stuck, even though my laptop and amazon devices show the correct song that's playing. It fixes itself randomly, but I'm not sure how. Cl...

  • Casual Listener
  • The song listed as currently playing gets stuck on one song. Any song that I play will show as the song that gets stuck, even though my laptop and amazon devices show the correct song that's playing....
  • Elena
  • Moderator
  • 45008 Views
  • 27 replies
  • 15 likes
  • 45008 Views
  • 27 replies
  • 15 likes

Superuser Contribution Touch Preview Not Working

PlanFreeCountryUSDeviceLG V20Operating SystemAndroid 8.0.0 My Question or Issue6-8 weeks ago, the Touch Preview stopped working (except I can preview songs in my existing playlists). I've updated the App and performed both a quick and clean reinstall...

  • Casual Listener
  • Plan Free Country US Device LG V20 Operating System Android 8.0.0   My Question or Issue 6-8 weeks ago, the Touch Preview stopped working (except I can preview songs in my existing p...
  • Mario
  • Spotify Legend
  • 1588 Views
  • 5 replies
  • 0 likes
  • 1588 Views
  • 5 replies
  • 0 likes

Superuser Contribution Connect on Samsung Watch Active 2 Breaks Spotify in Android Auto

PlanPremiumCountryUSDeviceSamsung Galaxy Note 10+, Samsung Watch Active2Operating SystemAndroid 10 My Question or IssueI recently installed the connect app on my smart watch which seemed to work great until I connected my phone to my car. I then foun...

  • Casual Listener
  • Plan Premium Country US Device Samsung Galaxy Note 10+, Samsung Watch Active2 Operating System Android 10   My Question or Issue I recently installed the connect app on my smart watch ...
  • Mihail
  • Spotify Legend
  • 1381 Views
  • 4 replies
  • 1 likes
  • 1381 Views
  • 4 replies
  • 1 likes

Android, Can't change volume of podcasts

PlanPremiumCountryUnited StatesDeviceSony Xperia xz1 compactOperating SystemAndroid 8.0 My Question or Issue While listening to the Happiness Lab podcast, I discovered that I could not change the volume playing out of the speaker of my device. There ...

  • Casual Listener
  • Plan Premium Country United States Device Sony Xperia xz1 compact Operating System Android 8.0  My Question or Issue   While listening to the Happiness Lab podcast, I discovered t...
  • leostaley
  • Casual Listener
  • 795 Views
  • 1 replies
  • 0 likes
  • 795 Views
  • 1 replies
  • 0 likes

Superuser Contribution watch ads, get 30min, well, only 15min

PlanFreeUnited States Device(Google Pixel 2)Operating System(Android 10) My Question or IssueWhile listening heard the "tap here for 30min ad-free listening", so did that and watched the ads, and noted the time when the music began. About 15min later...

  • Casual Listener
  • Plan Free United States   Device (Google Pixel 2) Operating System (Android 10)   My Question or Issue While listening heard the "tap here for 30min ad-free listening", so di...
  • Xenia
  • Moderator
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Пропали альбомы

None of the information below is required. However, the more you provide, the easier it will be for us to try to help. Premium plan Country Russia SONY G8342 device Android 9 operating system My question or problemThe albums added to my favorite have...

  • Visitor
  • None of the information below is required. However, the more you provide, the easier it will be for us to try to help.   Premium plan   Country Russia   SONY G8342 device  ...
  • Elena
  • Moderator
  • 267 Views
  • 1 replies
  • 0 likes
  • 267 Views
  • 1 replies
  • 0 likes