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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42995 Views
  • 66 replies
  • 25 likes
  • 42995 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878282 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878282 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26451 Views
  • 4 replies
  • 0 likes
  • 26451 Views
  • 4 replies
  • 0 likes

Superuser Contribution How to lunch Spotify app by using Intent in Android ?

I knew this might be repeated but my question is very simple.How do i lunch Spotify App using Intent in Android ?Right now i am using below type of code (got from Stackoverflow) and it's running and opening particular Album in Spotify App. But i want...

  • Visitor
  • I knew this might be repeated but my question is very simple. How do i lunch Spotify App using Intent in Android ? Right now i am using below type of code (got from Stackoverflow) and it's running ...
  • Mihail
  • Spotify Legend
  • 6222 Views
  • 3 replies
  • 0 likes
  • Android
  • 6222 Views
  • 3 replies
  • 0 likes

Superuser Contribution An Error has Occured - Podcasts

PlanPremiumCountry USDeviceSamsung Galaxy 8+Operating System My Question or Issue Trying to listen to different podcasts, but keep getting the same error message. "An error occured". App is up to date, not sure why this is happening.

  • Newbie
  • Plan Premium Country  US Device Samsung Galaxy 8+ Operating System     My Question or Issue  Trying to listen to different podcasts, but keep getting the same error mess...
  • Elena
  • Moderator
  • 2879 Views
  • 5 replies
  • 2 likes
  • 2879 Views
  • 5 replies
  • 2 likes

Superuser Contribution Spotify Voice Not Working

PremiumUSA Samsung Galaxy S8 The Spotify page says to activate Spotify Voice (voice search), you must press and hold the search button to activate the microphone. I tried doing this, but it does not work. Any help?

  • Casual Listener
  • Premium USA   Samsung Galaxy S8   The Spotify page says to activate Spotify Voice (voice search), you must press and hold the search button to activate the microphone. I tried doing th...
  • Ver
  • Spotify Legend
  • 2092 Views
  • 2 replies
  • 2 likes
  • 2092 Views
  • 2 replies
  • 2 likes

Solved!! Artists/Albums/Playlists wont load

I have a premium account and a Samsung J260-A. Spotify works great on my Windows computer but on my phone, I can only load things once in a blue moon. If I have music paused that I was listening to on my PC, I can hit play and play it, but I can't br...

  • Regular
  • I have a premium account and a Samsung J260-A. Spotify works great on my Windows computer but on my phone, I can only load things once in a blue moon. If I have music paused that I was listening to o...
  • Subhadeep
  • Music Fan
  • 514 Views
  • 3 replies
  • 0 likes
  • 514 Views
  • 3 replies
  • 0 likes

App crashes on startup on Samsung S9

PlanDuo planCountryIrelandDeviceSamsung Galaxy S9Operating SystemAndroid My Question or IssueOnly just installed Spotify for first time on the phone yesterday but it won't launch. It crashes each time I select the app.Went into settings and check per...

  • Casual Listener
  • Plan Duo plan Country Ireland Device Samsung Galaxy S9 Operating System Android   My Question or Issue Only just installed Spotify for first time on the phone yesterday but it won't la...
  • Subhadeep
  • Music Fan
  • 741 Views
  • 5 replies
  • 0 likes
  • Crash
  • 741 Views
  • 5 replies
  • 0 likes

Superuser Contribution "Girl Krush" playlist keeps backtracking itself

It's the following playlist published by Spotify themselves: Girl Krush The playlist image & song selection after very different on that link in comparison to the ones listed in the app (am a Premium user), regardless from which device it's accessed....

  • Newbie
  • It's the following playlist published by Spotify themselves: Girl Krush    The playlist image & song selection after very different on that link in comparison to the ones listed ...
  • Ivan
  • Spotify Legend
  • 533 Views
  • 1 replies
  • 0 likes
  • Beta
    playlists changed
  • 533 Views
  • 1 replies
  • 0 likes

sharing playlists

PlanPremiumif i shared my playlist as a link to someone, does that mean that they have access to my spotify account? can they mess around with my playlists and even hack into my account?

  • Regular
  •   Plan Premium if i shared my playlist as a link to someone, does that mean that they have access to my spotify account? can they mess around with my playlists and even hack into my account? ...
  • AdamDamon
  • Spotify Star
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android] Why can't the Android app download local files properly?

PlanPremiumCountryUSADeviceGoogle Pixel 4, Galaxy S10e, LG G8Operating SystemPixel 4 - Android 10, Dec security patchS10e - Android 9, OneUI 1.1, Dec security patchLG G8 - Android 9, Nov security patch My Question or IssueThis question mainly pertain...

  • Gig Goer
  • Plan Premium Country USA Device Google Pixel 4, Galaxy S10e, LG G8 Operating System Pixel 4 - Android 10, Dec security patch S10e - Android 9, OneUI 1.1, Dec security patch LG G8 - Android 9...
  • Mihail
  • Spotify Legend
  • 2496 Views
  • 14 replies
  • 0 likes
  • 2496 Views
  • 14 replies
  • 0 likes

"Not eligible" for 6months of premium

PlanFree/PremiumCountryUKPhoneSamsung a51 My Question or IssueHelloSamsung have told me that I am eligible for a 6 month trial of spotify premium along with headphones. However when I go and press the payment options, it says I am not eligible. Was l...

  • Casual Listener
  • Plan Free/Premium Country UK Phone Samsung a51   My Question or Issue Hello Samsung have told me that I am eligible for a 6 month trial of spotify premium along with headphones. However...
  • Billy-J
  • Spotify Star
  • 980 Views
  • 3 replies
  • 0 likes
  • 980 Views
  • 3 replies
  • 0 likes

Liked Songs Album Empty and Cant Like/Dislike Songs

PlanPremiumCountryIreland DeviceSamsung Galaxy A20E My Question or IssueI got a new phone and switched from my old Samsung Galaxy J3 to a Samsung Galaxy A20E and since then, when I click on my 'Liked Songs' album either the app shuts down or its empt...

  • Visitor
  • Plan Premium Country Ireland   Device Samsung Galaxy A20E   My Question or Issue I got a new phone and switched from my old Samsung Galaxy J3 to a Samsung Galaxy A20E and since the...
  • Subhadeep
  • Music Fan
  • 501 Views
  • 3 replies
  • 0 likes
  • Liked Songs Playlist
  • 501 Views
  • 3 replies
  • 0 likes

Low sample rate playback when Samsung Tab A is connected via headphone jack

PlanPremiumCountryCanadaDeviceSamsung Galaxy Tab A (2019)Operating SystemAndroid 10My Question or IssueMy issue is that when audio using the Spotify app and using the headphone socket to output via either to a set of headphones or PC speaker the audi...

  • Casual Listener
  • Plan Premium Country Canada Device Samsung Galaxy Tab A (2019) Operating System Android 10 My Question or Issue My issue is that when audio using the Spotify app and using the headphone sock...
  • claudelam911
  • Casual Listener
  • 1660 Views
  • 7 replies
  • 0 likes
  • Android 10
    playback
    Samsung G2
  • 1660 Views
  • 7 replies
  • 0 likes

"An error has occurred" for all podcasts (not music)

PlanPremiumCountryUSADevice(LG G6+)Operating System(Android 8.0.0) My Question or IssueCan not play podcasts on mobile device. When I try to open a podcast page to see the episodes, i get the message "An error has occurred". I have uninstalled, delet...

  • Casual Listener
  • Plan Premium Country USA Device (LG G6+) Operating System (Android 8.0.0)   My Question or Issue Can not play podcasts on mobile device.  When I try to open a podcast page to...
  • mharrisonbaker2
  • Casual Listener
  • 328 Views
  • 1 replies
  • 1 likes
  • 328 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify crash when I click the three white dots

PlanPremiumCountryCanadaDeviceumidigi a5 proOperating SystemAndroid 9 My Question or IssueWell, since about 2months now I can't click the 3 whites dots button without the app restarting or crashing. It doesn't matter on which menu or songs I listen, ...

  • Regular
  •   Plan Premium Country Canada Device umidigi a5 pro Operating System Android 9   My Question or Issue Well, since about 2months now I can't click the 3 whites dots button without...
  • Alex
  • Spotify Legend
  • 2075 Views
  • 6 replies
  • 1 likes
  • 2075 Views
  • 6 replies
  • 1 likes

song playback bug

PlanPremiumCountryAustralia DeviceLenovo tab m7Operating SystemAndroid 9 Pie My Question or Issue So i bought a brand new cheap Lenovo Tab m7 to install into a car dash as a replacement head-unit, I've installed spotify as of today but have this bug ...

  • Casual Listener
  • Plan Premium Country Australia   Device Lenovo tab m7 Operating System Android 9 Pie   My Question or Issue   So i bought a brand new cheap Lenovo Tab m7  to insta...
  • Mavancholy
  • Casual Listener
  • 993 Views
  • 3 replies
  • 0 likes
  • Glitch
    no audio
    Playback Error
    Playback issue
    Song Bugged
  • 993 Views
  • 3 replies
  • 0 likes

Podcast menu only shows couldn't load error (works fine on other accounts on same phone)

Free and/or PremiumCanada Honor8xAndroid 10 My podcasts dont work on my account. I get the " couldn't load, try again" error. Does this only on one account. My alternative account works fine. It shows all the podcasts. I cant reproduce the same issue...

  • Visitor
  •   Free and/or Premium Canada   Honor8x Android 10   My podcasts dont work on my account. I get the " couldn't load, try again" error. Does this only on one account. My alternati...
  • Subhadeep
  • Music Fan
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

CouldNotFindSpotifyApp error on Google Pixel 3

PlanPremium CountryUnited Kingdom DeviceGoogle Pixel 3, Google Pixel 3 AVD (API 30) Operating SystemAndroid 10 My Question or IssueI'm trying to build an app which integrates the Spotify App Remote SDK. However, when I try to connect to Spotify using...

  • Casual Listener
  • Plan Premium   Country United Kingdom   Device Google Pixel 3, Google Pixel 3 AVD (API 30)   Operating System Android 10   My Question or Issue I'm trying to build an...
  • FrenchieSmalls
  • Casual Listener
  • 862 Views
  • 1 replies
  • 0 likes
  • App Development
    app remote
    SDK
    Spotify Integration
  • 862 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Browse Option Is Missing

SubscriptionPremium Country United States Device(Samsung Galaxy Note Operating System(Android Oreo) So my Samsung Note 8 recently updated Spotify, and I noticed that the browse option on the bottom has completely vanished. I also cannot view any arti...

  • Newbie
  • Subscription Premium   Country  United States   Device (Samsung Galaxy Note 😎 Operating System (Android Oreo)   So my Samsung Note 8 recently updated Spotify, and...
  • subfader
  • Regular
  • 9157 Views
  • 12 replies
  • 8 likes
  • 9157 Views
  • 12 replies
  • 8 likes

Spotify recognising my android phone as a tablet

This has been bugging me a lot, but the app has been detecting my phone as a tablet, I have a Huawei Nexus 6PIt annoys be because I travel to japan a lot and there is a limitation in japan where I only get 15 hours, I mostly listen songs on my phone ...

  • Newbie
  • This has been bugging me a lot, but the app has been detecting my phone as a tablet, I have a Huawei Nexus 6P It annoys be because I travel to japan a lot and there is a limitation in japan where I ...
  • Rareș
  • Casual Listener
  • 1415 Views
  • 1 replies
  • 4 likes
  • 1415 Views
  • 1 replies
  • 4 likes

Superuser Contribution SORTING PLAYLISTS (not Songs)

How can i sorting my playlists. Not the song in the lists. I have a lot of playlists and like too sort them. PlanremiumCountrySPain/ GermanyDeviceSamsung Galaxy tablet / mobileOperating SystemAndroid My Question or IssueHow can i sorting my playlists...

  • Casual Listener
  • How can i sorting my playlists. Not the song in the lists. I have a lot of playlists and like too sort them.   Plan remium Country SPain/ Germany Device Samsung Galaxy tablet / mobile Op...
  • Alex
  • Spotify Legend
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

Superuser Contribution Choppy playback

PlanPremiumCountry: USADeviceSamsung Galaxy S8Operating System(Oreo) My Question or Issue:Almost everytime I listen to music the playback becomes really choppy. Everything is playing smoothly then all of a sudden the song gets really choppy. Any help...

  • Casual Listener
  •   Plan Premium Country: USA Device Samsung Galaxy S8 Operating System (Oreo)   My Question or Issue: Almost everytime I listen to music the playback becomes really choppy. Everyth...
  • Alex
  • Spotify Legend
  • 4489 Views
  • 14 replies
  • 5 likes
  • 4489 Views
  • 14 replies
  • 5 likes