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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43040 Views
  • 66 replies
  • 25 likes
  • 43040 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878306 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878306 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26460 Views
  • 4 replies
  • 0 likes
  • 26460 Views
  • 4 replies
  • 0 likes

Stops Playing at 10 Seconds

PlanPremium (Student)CountryCanadaDeviceGoogle Pixel 3A XLOperating System My Question or IssueMost of the time when I try to play a song it stops at either 9 or 10 seconds. It doesn't do this with all songs though, and seems to pick the odd one at r...

  • Visitor
  • Plan Premium (Student) Country Canada Device Google Pixel 3A XL Operating System     My Question or Issue Most of the time when I try to play a song it stops at either 9 or 10 sec...
  • Joel-M
  • Composer
  • 782 Views
  • 1 replies
  • 1 likes
  • 782 Views
  • 1 replies
  • 1 likes

Superuser Contribution Minhas músicas curtidas sumiram.

Boa tarde, quando entro no aplicativo pelo meu celular Android, e vou na minha playlist de músicas curtidas. Aparece como se a playlists estivesse sem nenhuma música, ou seja a playlist vazia. O que me recomendam para que esse erro ser resolvido? Obr...

  • Visitor
  • Boa tarde, quando entro no aplicativo pelo meu celular Android, e vou na minha playlist de músicas curtidas. Aparece como se a playlists estivesse sem nenhuma música, ou seja a playlist vazia. O que ...
  • PedroCapetini
  • Visitor
  • 16335 Views
  • 38 replies
  • 14 likes
  • 16335 Views
  • 38 replies
  • 14 likes

Sorting Playlist on Samsung active 2 watch

I recently bought the Samsung active 2 watch.I downloaded spotify on the device, and its working very well.For some reason I dont seem to find how to sort my playlist in a way which I will first see the latest songs I added to playlist (which should ...

  • Casual Listener
  • I recently bought the Samsung active 2 watch. I downloaded spotify on the device, and its working very well. For some reason I dont seem to find how to sort my playlist in a way which I will f...
  • ThundeR7
  • Casual Listener
  • 409 Views
  • 1 replies
  • 0 likes
  • 409 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Soptify says that i'm offline

PlanFreeCountryItalyDeviceSamsung galaxy s10e Operating SystemAndroid Oreo My Question or Issuehi everyone, for two days Spotify has a problem that I can't solve in any way. In short the problem is that all of a sudden Spotify has logged out of my ac...

  • Casual Listener
  •   Plan Free Country Italy Device Samsung galaxy s10e  Operating System Android Oreo   My Question or Issue hi everyone, for two days Spotify has a problem that I can't ...
  • Arkadi
  • Casual Listener
  • 1188 Views
  • 2 replies
  • 1 likes
  • 1188 Views
  • 2 replies
  • 1 likes

Solved!! Free version

PlanFreeCountryIsrael DeviceSamsung, LenovoOperating SystemAndroid My Question or IssueI have a Samsung and Lenovo tab with which I use the free Spotify and play dedicated songs. So I can play any any song I want. My phones don't and my new Lenovo ta...

  • Casual Listener
  • Plan Free Country Israel  Device Samsung, Lenovo Operating System Android   My Question or Issue I have a Samsung and Lenovo tab with which I use the free Spotify and play dedicat...
  • Heythatsme
  • Community Legend
  • 1236 Views
  • 6 replies
  • 0 likes
  • 1236 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Can't open artist pages

I can't open artist pages in Spotify Android. What happened to this app suddenly? I can't open artist pages, I tried several times. Whenever I try to open the artist page, app automatically closes. It's so irritating. I tried deleting cache and I tri...

  • Casual Listener
  • I can't open artist pages in Spotify Android. What happened to this app suddenly? I can't open artist pages, I tried several times. Whenever I try to open the artist page, app automatically closes. I...
  • Ver
  • Spotify Legend
  • 10371 Views
  • 3 replies
  • 1 likes
  • 10371 Views
  • 3 replies
  • 1 likes

Solved!! Spotify crashes while clicking on artist and ,' view artist'

PlanPremiumCountry India DeviceMotorola one powerOperating SystemAndroid 10 My Question or IssueApp crashes when I search for an artist and click to select it. It also crashes while going via 'view artist' Spotify version is 8.5.71.723

  • Gig Goer
  • Plan Premium Country India   Device Motorola one power Operating System Android 10   My Question or Issue App crashes when I search for an artist and click to select it. It a...
  • Billy-J
  • Spotify Star
  • 431 Views
  • 1 replies
  • 1 likes
  • 431 Views
  • 1 replies
  • 1 likes

Solved!! Lyrics is in Genius but doesn't show up

PlanFreeCountryIrelandDeviceLenovo Tab 4 10 ProOperating SystemAndroid Nougat My Question or IssueHello, On some songs the lyrics feature works, but some other songs don't have the lyrics even though when I go into GENIUS and look up a song, the lyri...

  • Newbie
  • Plan Free Country Ireland Device Lenovo Tab 4 10 Pro Operating System Android Nougat   My Question or Issue Hello, On some songs the lyrics feature works, but some other songs don't ha...
  • Billy-J
  • Spotify Star
  • 842 Views
  • 1 replies
  • 0 likes
  • 842 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify crashes on "Storage" settings menu

PlanPremiumCountrySweden DeviceSamsung Galaxy S5Operating SystemAndroid 6.0.1 My Question or IssueHi, I'm following these instructions to enter the "Storage" settings menu: https://community.spotify.com/t5/Android/How-to-store-offline-music-on-the-ex...

  • Regular
  • Plan Premium Country Sweden  Device Samsung Galaxy S5 Operating System Android 6.0.1   My Question or Issue Hi,  I'm following these instructions to enter the "Storage" sett...
  • iromanyshyn
  • Regular
  • 2352 Views
  • 10 replies
  • 13 likes
  • 2352 Views
  • 10 replies
  • 13 likes

Unlock artist

PlanPremium (student)CountryItalyDeviceMi 9 liteOperating SystemAndroid 10 My Question or IssueHi, i accidentally block an artist (AC DC) on android app, and now i can't listen to them on pc. I tried to unlock them on the app, but when i reopen the a...

  • Casual Listener
  •   Plan Premium (student) Country Italy Device Mi 9 lite Operating System Android 10   My Question or Issue Hi, i accidentally block an artist (AC DC) on android app, and now i ca...
  • Billy-J
  • Spotify Star
  • 399 Views
  • 3 replies
  • 0 likes
  • 399 Views
  • 3 replies
  • 0 likes

Superuser Contribution Specific Podcast won't download

PlanPremiumCountryUSDeviceGoogle Pixel 3 XLOperating SystemAndroid 10, latest security update My Question or IssueI am trying to download some episodes of the podcast "Optimum Synergy Podcast" but keep getting a "!" symbol for the download. This seem...

  • Casual Listener
  • Plan Premium Country US Device Google Pixel 3 XL Operating System Android 10, latest security update   My Question or Issue I am trying to download some episodes of the podcast "Optimu...
  • Mihail
  • Spotify Legend
  • 2285 Views
  • 1 replies
  • 0 likes
  • 2285 Views
  • 1 replies
  • 0 likes

Search function keeps crashing Spotify on android phone

PlanPremiumCountryIrelandDevice(Sony Xperia)Operating System(Android) My Question or IssueSpotify crashes every time I search for anything.

  • Casual Listener
  •   Plan Premium Country Ireland Device (Sony Xperia) Operating System (Android)   My Question or Issue Spotify crashes every time I search for anything.
  • whatrobdidnext
  • Casual Listener
  • 475 Views
  • 2 replies
  • 0 likes
  • Search crash
  • 475 Views
  • 2 replies
  • 0 likes

Superuser Contribution View queue button disappeared

PlanPremiumCountryUSDeviceGoogle Pixel 3Operating SystemAndroid My Question or IssuePreviously to view my queue I would click on the currently playing banner on the bottom of the screen, then the three dots on the top right, and a button to view my q...

  • Regular
  • Plan Premium Country US Device Google Pixel 3 Operating System Android   My Question or Issue Previously to view my queue I would click on the currently playing banner on the bottom of...
  • bbchops
  • Casual Listener
  • 12505 Views
  • 5 replies
  • 0 likes
  • button missing
    queue
    Queue Button
  • 12505 Views
  • 5 replies
  • 0 likes

A letra não aparece no aplicativo (behind the lyrics)

Já tentei reinstalar o aplicativo, logar no celular de outra pessoa e até mesmo colocar músicas que apareciam a letra no celular de outra pessoa e no meu não aparece.

  • Visitor
  • Já tentei reinstalar o aplicativo, logar no celular de outra pessoa e até mesmo colocar músicas que apareciam a letra no celular de outra pessoa e no meu não aparece.
  • user-removed
  • Not applicable
  • 6091 Views
  • 4 replies
  • 0 likes
  • 6091 Views
  • 4 replies
  • 0 likes

Superuser Contribution App closes when opening storage location tab on Android phone

I would like to select my SD-card as offline download location for my playlists on my smartphone but when I try to open the Storage tab, the Spotify app closes after 1 second. I don't even get the time to check the current download location. It looks...

  • Casual Listener
  • I would like to select my SD-card as offline download location for my playlists on my smartphone but when I try to open the Storage tab, the Spotify app closes after 1 second. I don't even get the ti...
  • Elena
  • Moderator
  • 2606 Views
  • 13 replies
  • 4 likes
  • Android 6.0.1
    app crash
    download playlist
  • 2606 Views
  • 13 replies
  • 4 likes

App crashes when open artists and albums

PlanPremiumCountryArgentinaDeviceSamsung Galaxy J2 PrimeOperating SystemAndroid 6.0.1 My Question or IssueLast week I can't open any album nor artist, only playlists. This happens opening albums/artists in the search and the library and when I try to...

  • Casual Listener
  • Plan Premium Country Argentina Device Samsung Galaxy J2 Prime Operating System Android 6.0.1   My Question or Issue Last week I can't open any album nor artist, only playlists. This ha...
  • JJRauch
  • Casual Listener
  • 721 Views
  • 3 replies
  • 0 likes
  • 721 Views
  • 3 replies
  • 0 likes

Spotify App is not working since about 3 month [various Samsung phones]

PlanPremiumCountryGermany DeviceGalaxy S20, Galasy J5Operating SystemAndroid Oreo My Question or IssueSince ~3 month the Spotify App is not working, 1000+ recent low ratings in PlayStore report same issues- playing songs offline does not work- search...

  • Visitor
  • Plan Premium Country Germany   Device Galaxy S20, Galasy J5 Operating System Android Oreo   My Question or Issue Since ~3 month the Spotify App is not working, 1000+ recent ...
  • tyl76
  • Music Fan
  • 1162 Views
  • 2 replies
  • 1 likes
  • 1162 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Wiedergabe von "[SONGTITEL]" nicht möglich - Verbindung Spotify wurde getrennt

PlanPremium Duo CountrySchweiz / Switzerland DeviceSamsung Galaxy 7 Operating SystemAndroid Oreo (8.0.0) My Question or IssueHallo Community,Über das Sonos App habe ich zwei verschiede Konten verknüpft, das Hin und Her wechseln der Konten ging bis an...

  • Casual Listener
  • Plan Premium Duo   Country Schweiz / Switzerland   Device Samsung Galaxy 7   Operating System Android Oreo (8.0.0)   My Question or Issue Hallo Community, Über ...
  • Elena
  • Moderator
  • 2863 Views
  • 3 replies
  • 0 likes
  • Wiedergabe von "[SONGTITEL]" nicht möglich - Verbindung Spotify wurde getrennt
  • 2863 Views
  • 3 replies
  • 0 likes

[Android][Other] Problem Multi-device control samsung lockscreen

When I try to control other device from my Samsung phone on lock screen widget by example pause, next or previous song, Spotify stops playing music on the other device and start playing the music on my phone, the same issue for notification bar widge...

  • Casual Listener
  • When I try to control other device from my Samsung phone on lock screen widget by example pause, next or previous song, Spotify stops playing music on the other device and start playing the music on ...
  • 163 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 163 Views
  • 0 replies
  • 0 likes

[Android][Your Library] Option to dislike a song singer or delete from download

There is no option in the android app to dislike a singer or song. There is no option to delete from download as well. You can only hide a song from my library but can not remove the album completely. There is so much junk is lying around which gets ...

  • Visitor
  • There is no option in the android app to dislike a singer or song. There is no option to delete from download as well. You can only hide a song from my library but can not remove the album completely...
  • 250 Views
  • 0 replies
  • 1 likes
  • Android
    Your Library
  • 250 Views
  • 0 replies
  • 1 likes