Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 60504 Views
  • 68 replies
  • 26 likes
  • 60504 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28360 Views
  • 5 replies
  • 0 likes
  • 28360 Views
  • 5 replies
  • 0 likes

Superuser Contribution View queue button disappeared

PlanPremiumCountryUSDeviceGoogle Pixel 3Operating SystemAndroid My Question or IssuePreviously to view my queue I would click on the currently playing banner on the bottom of the screen, then the three dots on the top right, and a button to view my q...

  • Regular
  • Plan Premium Country US Device Google Pixel 3 Operating System Android   My Question or Issue Previously to view my queue I would click on the currently playing banner on the bottom of...
  • bbchops
  • Casual Listener
  • 13441 Views
  • 5 replies
  • 0 likes
  • button missing
    queue
    Queue Button
  • 13441 Views
  • 5 replies
  • 0 likes

A letra não aparece no aplicativo (behind the lyrics)

Já tentei reinstalar o aplicativo, logar no celular de outra pessoa e até mesmo colocar músicas que apareciam a letra no celular de outra pessoa e no meu não aparece.

  • Visitor
  • Já tentei reinstalar o aplicativo, logar no celular de outra pessoa e até mesmo colocar músicas que apareciam a letra no celular de outra pessoa e no meu não aparece.
  • user-removed
  • Not applicable
  • 6254 Views
  • 4 replies
  • 0 likes
  • 6254 Views
  • 4 replies
  • 0 likes

Superuser Contribution App closes when opening storage location tab on Android phone

I would like to select my SD-card as offline download location for my playlists on my smartphone but when I try to open the Storage tab, the Spotify app closes after 1 second. I don't even get the time to check the current download location. It looks...

  • Casual Listener
  • I would like to select my SD-card as offline download location for my playlists on my smartphone but when I try to open the Storage tab, the Spotify app closes after 1 second. I don't even get the ti...
  • Elena
  • Moderator
  • 2768 Views
  • 13 replies
  • 4 likes
  • Android 6.0.1
    app crash
    download playlist
  • 2768 Views
  • 13 replies
  • 4 likes

App crashes when open artists and albums

PlanPremiumCountryArgentinaDeviceSamsung Galaxy J2 PrimeOperating SystemAndroid 6.0.1 My Question or IssueLast week I can't open any album nor artist, only playlists. This happens opening albums/artists in the search and the library and when I try to...

  • Casual Listener
  • Plan Premium Country Argentina Device Samsung Galaxy J2 Prime Operating System Android 6.0.1   My Question or Issue Last week I can't open any album nor artist, only playlists. This ha...
  • JJRauch
  • Casual Listener
  • 781 Views
  • 3 replies
  • 0 likes
  • 781 Views
  • 3 replies
  • 0 likes

Spotify App is not working since about 3 month [various Samsung phones]

PlanPremiumCountryGermany DeviceGalaxy S20, Galasy J5Operating SystemAndroid Oreo My Question or IssueSince ~3 month the Spotify App is not working, 1000+ recent low ratings in PlayStore report same issues- playing songs offline does not work- search...

  • Visitor
  • Plan Premium Country Germany   Device Galaxy S20, Galasy J5 Operating System Android Oreo   My Question or Issue Since ~3 month the Spotify App is not working, 1000+ recent ...
  • tyl76
  • Music Fan
  • 1213 Views
  • 2 replies
  • 1 likes
  • 1213 Views
  • 2 replies
  • 1 likes

Solved!!Superuser Contribution Wiedergabe von "[SONGTITEL]" nicht möglich - Verbindung Spotify wurde getrennt

PlanPremium Duo CountrySchweiz / Switzerland DeviceSamsung Galaxy 7 Operating SystemAndroid Oreo (8.0.0) My Question or IssueHallo Community,Über das Sonos App habe ich zwei verschiede Konten verknüpft, das Hin und Her wechseln der Konten ging bis an...

  • Casual Listener
  • Plan Premium Duo   Country Schweiz / Switzerland   Device Samsung Galaxy 7   Operating System Android Oreo (8.0.0)   My Question or Issue Hallo Community, Über ...
  • Elena
  • Moderator
  • 2967 Views
  • 3 replies
  • 0 likes
  • Wiedergabe von "[SONGTITEL]" nicht möglich - Verbindung Spotify wurde getrennt
  • 2967 Views
  • 3 replies
  • 0 likes

[Android][Other] Problem Multi-device control samsung lockscreen

When I try to control other device from my Samsung phone on lock screen widget by example pause, next or previous song, Spotify stops playing music on the other device and start playing the music on my phone, the same issue for notification bar widge...

  • Casual Listener
  • When I try to control other device from my Samsung phone on lock screen widget by example pause, next or previous song, Spotify stops playing music on the other device and start playing the music on ...
  • 187 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 187 Views
  • 0 replies
  • 0 likes

[Android][Your Library] Option to dislike a song singer or delete from download

There is no option in the android app to dislike a singer or song. There is no option to delete from download as well. You can only hide a song from my library but can not remove the album completely. There is so much junk is lying around which gets ...

  • Visitor
  • There is no option in the android app to dislike a singer or song. There is no option to delete from download as well. You can only hide a song from my library but can not remove the album completely...
  • 271 Views
  • 0 replies
  • 1 likes
  • Android
    Your Library
  • 271 Views
  • 0 replies
  • 1 likes

Android widget

How do I get the android widget back?PlanPremium/MailyCountryUkDeviceSamsung Note 9Operating SystemAndroid 10 My Question or IssueHow do I get the widget back without a 3rd party app

  • Visitor
  • How do I get the android widget back? Plan Premium/Maily Country Uk Device Samsung Note 9 Operating System Android 10   My Question or Issue How do I get the widget back without a 3rd...
  • Emilia_8
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • 353 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify doesn't start on Samsung S9

PlanPremiumCountryPoladnDeviceSamsung Galaxy S9 - SM-G960FOperating SystemAndroid 10 / OneUI 2.1 After the factory reset of the phone Spotify doesn't start.I have try all the suggestion - disable the batery optymalization- allowing storage- allowing ...

  • Casual Listener
  • Plan Premium Country Poladn Device Samsung Galaxy S9 - SM-G960F Operating System Android 10 / OneUI 2.1  After the factory reset of the phone Spotify doesn't start. I have try all the...
  • Elena
  • Moderator
  • 1270 Views
  • 3 replies
  • 0 likes
  • Android
    Android 10
    s9
  • 1270 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Podcast error / can't download

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUKDeviceLG G4Operating SystemAndroidMy Question or IssueMy music is working as usual, but when I go to my library ...

  • Casual Listener
  • None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country UK Device LG G4 Operating System Android My Questi...
  • Gpn005
  • Casual Listener
  • 18414 Views
  • 8 replies
  • 0 likes
  • Podcasts
  • 18414 Views
  • 8 replies
  • 0 likes

Can I insert music downloaded from Spotify to InShot?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am an iOS user, and I use InShot to edit videos. However, it is impossible to insert music ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am an...
  • BellaGorden
  • Regular
  • 9402 Views
  • 1 replies
  • 0 likes
  • 9402 Views
  • 1 replies
  • 0 likes

Can't swich storage location

Hello,since I use a new SD-card for my phone, every time I try to change the storage location in the spotify-settings from intern to SD-card, spotify crashes immediately.When I click on storage, the next menu appears for a second, then it crashes.I t...

  • Casual Listener
  • Hello, since I use a new SD-card for my phone, every time I try to change the storage location in the spotify-settings from intern to SD-card, spotify crashes immediately. When I click on storage, ...
  • Joel-M
  • Composer
  • 533 Views
  • 3 replies
  • 2 likes
  • 533 Views
  • 3 replies
  • 2 likes

Login problem saying OFFLINE

Somehow my account was logged out and I've been having this problem from for about 2 months or more saying that I am offline, check my connection and try again.I am using Galaxy S8, Android version 9, One UI 1.0, also my region have been set as USA. ...

  • Visitor
  • Somehow my account was logged out and I've been having this problem from for about 2 months or more saying that I am offline, check my connection and try again. I am using Galaxy S8, Android version...
  • vlodek
  • Visitor
  • 443 Views
  • 1 replies
  • 1 likes
  • logged out
  • 443 Views
  • 1 replies
  • 1 likes

keeps playing without sound after phone call

keeps playing without sound after phone call.sometimes doesnt play at all i have to restart the app 2-3 times for it to play.i hate to pay for such silly app if i ll have to restart after each call.PlanPremiumCountryturkey Devicexaomi mi a3Operating ...

  • Visitor
  • keeps playing without sound after phone call.sometimes doesnt play at all i have to restart the app 2-3 times for it to play.i hate to pay for such silly app if i ll have to restart after each call. ...
  • Joel-M
  • Composer
  • 535 Views
  • 1 replies
  • 0 likes
  • 535 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't download my local files

PlanPremiumCountryBrazilDeviceMotorola MotoG8Operating SystemWindows 10 Home Single Language My Question or IssueSo, this method to get your music files in the mobile version of the app is not new to me, I used to do it frequently a long time ago but...

  • Casual Listener
  • Plan Premium Country Brazil Device Motorola MotoG8 Operating System Windows 10 Home Single Language   My Question or Issue So, this method to get your music files in the mobile version...
  • Lucas_Gui
  • Casual Listener
  • 1335 Views
  • 3 replies
  • 1 likes
  • 1335 Views
  • 3 replies
  • 1 likes

Not entering car mode automatically with my device

Spotify does not enter car mode when it connects to the bluetooth FM adapter I have in my car. How do I tell Spotify that it should switch into car mode whenever my Android phone connects to it? Surely it should be as simple as choosing the device fr...

  • Casual Listener
  • Spotify does not enter car mode when it connects to the bluetooth FM adapter I have in my car.  How do I tell Spotify that it should switch into car mode whenever my Android phone connects to it...
  • Combatter
  • Casual Listener
  • 2485 Views
  • 2 replies
  • 4 likes
  • 2485 Views
  • 2 replies
  • 4 likes

Found a solution to virtually all Samsung Galaxy S6 Tablet I have been having.

For weeks I've had nothing but problems with Spotify (premium) on my Android tablet. Every issue you can think of pretty much. I realized that on my tablet, my Time & Date was (for whatever reason) 2 hours ahead of my actual time zone (and time zone ...

  • Casual Listener
  • For weeks I've had nothing but problems with Spotify (premium) on my Android tablet. Every issue you can think of pretty much.      I realized that on my tablet, my Time & Date ...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution UI changes do not happen on my older Spotify account

CountryBelgiumDeviceSamsung Galaxy a50Operating SystemAndroid 10 Hi! I was lately thinking about those UI changes happend at the beginning of the year. I still don't have it on my account, so I tried making another account. That new account actually ...

Screenshot_20200809-171439_Spotify.jpg
  • Casual Listener
  •     Country Belgium Device Samsung Galaxy a50 Operating System Android 10     Hi!   I was lately thinking about those UI changes happend at the beginning of the y...
  • Mihail
  • Spotify Legend
  • 1591 Views
  • 3 replies
  • 0 likes
  • 1591 Views
  • 3 replies
  • 0 likes

Superuser Contribution More Recently Played

This applies mostly to Android, but a little bit to the desktop as well. How do I see more than 12 items in the Recently Played tab? I'm coming from Google Play Music and so far I find Spotify to be incredibly limiting. The main way I would usually l...

  • Visitor
  • This applies mostly to Android, but a little bit to the desktop as well.   How do I see more than 12 items in the Recently Played tab?   I'm coming from Google Play Music and so far I f...
  • Mihail
  • Spotify Legend
  • 1140 Views
  • 2 replies
  • 0 likes
  • 1140 Views
  • 2 replies
  • 0 likes