Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42905 Views
  • 66 replies
  • 25 likes
  • 42905 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878236 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878236 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26440 Views
  • 4 replies
  • 0 likes
  • 26440 Views
  • 4 replies
  • 0 likes

Superuser Contribution Artist tab in library doesnt load followed artists

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueThe artists tab brings up recommended artists and not my followed artists.

  • Regular
  •   Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System     My Question or Issue The artists tab brings up recommended...
  • _ti7g335-af7a
  • Regular
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Clearing the queue on Android Mobile

PlanPremiumCountryUK DeviceSamsung S9Operating SystemAndroidMy Question or IssueI am increasingly frustrated by the inability to clear the queue on my Android phone. I see in the community posts the idea has been proposed since at least 2012. Is it r...

  • Regular
  • Plan Premium Country UK   Device Samsung S9 Operating System Android My Question or Issue I am increasingly frustrated by the inability to clear the queue on my Android phone.  I ...
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Solved!! Why can't this album be played?

PlanPremiumCountryGermany My Question or IssueWhy can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw

  • Casual Listener
  • Plan Premium Country Germany   My Question or Issue Why can't this be played: https://open.spotify.com/album/3QqqRgwM0z1BOSWMCm6J1G?si=IhsjEvugR8KiysBlNX-wRw
  • kawe1
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Superuser Contribution Some of the song's album art cover showing incomplete on phone

PlanPremiumCountryMalaysiaDeviceVivo V5sOperating SystemAndroid My Question or Issue Some of the album cover art is not display well when I open up with my phone's spotify , It still the same even is online or offline.

  • Casual Listener
  • Plan Premium Country Malaysia Device Vivo V5s Operating System Android   My Question or Issue   Some of the album cover art is not display well when I open up with my phone's spo...
  • JasonXD322
  • Casual Listener
  • 580 Views
  • 6 replies
  • 0 likes
  • Other
  • 580 Views
  • 6 replies
  • 0 likes

Android TV (nvidia shield): Cannot browse new album releases

PlanPremiumCountryCanadaDeviceAndroid TV on nVidia Shield (sheild version 8.1.1) My Question or IssueI cannot browse the latest album releases in the newest version of the Spotify app on my nVidia Sheild. The home tab displays recently played content...

  • Visitor
  • Plan Premium Country Canada Device Android TV on nVidia Shield (sheild version 8.1.1)   My Question or Issue I cannot browse the latest album releases in the newest version of the Spotif...
  • OzLev
  • Regular
  • 427 Views
  • 1 replies
  • 1 likes
  • 427 Views
  • 1 replies
  • 1 likes

Music keeps redownloading

PlanPremiumCountryGermanyDeviceHuawei P20Operating SystemAndroid 9 My Question or IssueHello,I've reinstalled the spotify app a few days ago and started the download for all my music afterwards, thinking it would all be available offline again.The mu...

  • Newbie
  • Plan Premium Country Germany Device Huawei P20 Operating System Android 9   My Question or Issue Hello, I've reinstalled the spotify app a few days ago and started the download for al...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Suggested songs

It's even in my playlist, i have be 15 songs in it but i still get these suggested songs i don't wanna hear. And if i close and reopen and try to start the play list it plays it again, i don't wanna buy premium but this is annoying as He double hocke...

  • Visitor
  • It's even in my playlist, i have be 15 songs in it but i still get these suggested songs i don't wanna hear. And if i close and reopen and try to start the play list it plays it again, i don't wanna ...
  • 212 Views
  • 0 replies
  • 0 likes
  • 212 Views
  • 0 replies
  • 0 likes

Autoplay problem

PlanFree/PremiumCountryTurkeyDeviceHuaweiOperating SystemAndroid My Question or IssueHi, i have a problem. Since several days autoplay stopped working. I tried to reinstall app and on-off autoplay but they did not work. Can you help me please?

  • Newbie
  • Plan Free/Premium Country Turkey Device Huawei Operating System Android   My Question or Issue Hi, i have a problem. Since several days autoplay stopped working. I tried to reinstall a...
  • kasse
  • Visitor
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Shortcuts from homescreen always start playing shuffled

On Android, when you open up any music content with three dots and then press Add to Home Screen (e.g. an album), pressing the homescreen shortcut then plays that music always on shuffle. Why? Why can I not have the album play from start to end? Is t...

  • Casual Listener
  • On Android, when you open up any music content with three dots and then press Add to Home Screen (e.g. an album), pressing the homescreen shortcut then plays that music always on shuffle. Why? Why ca...
  • Ihatespotify19
  • Visitor
  • 1122 Views
  • 4 replies
  • 4 likes
  • 1122 Views
  • 4 replies
  • 4 likes

I cant go to playlist radio on my phone

PlanPremiumCountryUsaDeviceGalaxy S8Operating SystemAndroid 9 My Question or IssueHi i created a playlist on my phone i dont have option to go to playlist radio. I can go to albums or other things radio but not playlists. but my pc has the playlist r...

  • Casual Listener
  • Plan Premium Country Usa Device Galaxy S8 Operating System Android 9   My Question or Issue Hi i created a playlist on my phone i dont have option to go to playlist radio. I can go to ...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problems with finding AND playing music

PlanPremium FamilyCountryGermanyDeviceSamsung Galaxy XCover 4Operating SystemAndroid 9 (Pie)My Question or IssueFrom time to time I can't use spotify at all, when I'm searching for music, it's wirking fine until I toogle "show discography" - then mos...

  • Visitor
  • Plan Premium Family Country Germany Device Samsung Galaxy XCover 4 Operating System Android 9 (Pie) My Question or Issue From time to time I can't use spotify at all, when I'm searching for ...
  • Mario
  • Spotify Legend
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps deleting my downloaded songs

My downloaded songs keeps getting deleted every time I open the Spotify app on Android. I have to download it all again and it’s kinda annoying cause I have around 3000 songs in my playlists. I have reinstalled the app (the cleanest way), restarted m...

  • Newbie
  • My downloaded songs keeps getting deleted every time I open the Spotify app on Android. I have to download it all again and it’s kinda annoying cause I have around 3000 songs in my playlists. I have ...
  • Mario
  • Spotify Legend
  • 1667 Views
  • 1 replies
  • 0 likes
  • 1667 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Feedback Request: Android Offline Issues

Hello everyone! Spotify here. We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an internet connection). Our investigation shows that some folks might...

  • Spotify
  • Spotify
  • Hello everyone! Spotify here.   We are looking into customer reports about issues with offlined playlists on Android (music which is downloaded to your phone so you can play without an inter...
  • Xenia
  • Moderator
  • 27088 Views
  • 448 replies
  • 7 likes
  • 27088 Views
  • 448 replies
  • 7 likes

Superuser Contribution "Something went wrong " on downloaded tracks

PlanPremiumCountryUkDeviceHuawei y7Operating System Android My Question or Issue So I am about ready to delete Spotify and cancel my subscription. I have had no dramas up till the last week in which I have found that when trying to listen offline I v...

  • Visitor
  •   Plan Premium Country Uk Device Huawei y7 Operating System   Android   My Question or Issue   So I am about ready to delete Spotify and cancel my subscription. ...
  • Lauraundmax
  • Visitor
  • 951 Views
  • 2 replies
  • 0 likes
  • 951 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Android app liked playlists is broken

PlanPremiumCountryUSADeviceSamsung Galaxy S8+ (International Version Factory Unlocked)Operating SystemAndroid 9Spotify Android App Version8.5.65.852My Question or IssueRecently, I can no longer add music to my Liked Songs playlist. I get the "You hav...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S8+ (International Version Factory Unlocked) Operating System Android 9 Spotify Android App Version 8.5.65.852 My Question or Issue Recently,...
  • Mario
  • Spotify Legend
  • 1272 Views
  • 3 replies
  • 0 likes
  • Android
    android auto
    liked songs
  • 1272 Views
  • 3 replies
  • 0 likes

Radio based on my playlist

PlanPremiumCountryPolandDeviceSamsung Galaxy Note8Operating SystemAndroid Pie My Question or IssueDear Spotify users,I like to use radio based on my playlists function. However I don't know what is the limit of tracks in playlist that algorithm can r...

  • Casual Listener
  • Plan Premium Country Poland Device Samsung Galaxy Note8 Operating System Android Pie   My Question or Issue Dear Spotify users, I like to use radio based on my playlists function. How...
  • 314 Views
  • 0 replies
  • 0 likes
  • 314 Views
  • 0 replies
  • 0 likes

Change Quality of Existing Downloads - No Longer Need to Re-Download???

Hi. Can anyone confirm the current process to increase the Music Quality of the downloads that are ALREADY ON THE PHONE?? I just increased the Music Quality of Download to "Very high" (highest one), and a pop-up said "Improve quality of existing down...

  • Music Fan
  • Hi. Can anyone confirm the current process to increase the Music Quality of the downloads that are ALREADY ON THE PHONE??    I just increased the Music Quality of Download to "Very high" ...
  • 1097 Views
  • 0 replies
  • 1 likes
  • 1097 Views
  • 0 replies
  • 1 likes

Superuser Contribution Artist tab on mobile

DeviceSamsung Galaxy S9Operating SystemAndroid Pie My Question or IssueAs a note, I download all the songs and albums I want to listen to so I can shuffle my songs library and listen to the songs I wanna hear. Recently my layout changed for my spotif...

  • Casual Listener
  • Device Samsung Galaxy S9 Operating System Android Pie   My Question or Issue As a note, I download all the songs and albums I want to listen to so I can shuffle my songs library and listen...
  • Xenia
  • Moderator
  • 2617 Views
  • 8 replies
  • 6 likes
  • 2617 Views
  • 8 replies
  • 6 likes

Solved!! Autoplay stopped working on my Android

PlanPremiumCountryUSADeviceSamsung S10aOperating System My Question or IssueAutoplay - one of my absolute favorite features - was working on my Android a week ago and now is not. I never even knew there was an option for Autoplay but when looking to ...

  • Newbie
  • Plan Premium Country USA Device Samsung S10a Operating System   My Question or Issue Autoplay - one of my absolute favorite features - was working on my Android a week ago and now ...
  • Emilia_8
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

I don't like this song button gone

PlanPremium FamilyCountrySlovakiaDeviceSamsung Galaxy S9+Operating SystemAndroid 10 My Question or IssueWhy was the "I don't like this song" button removed from discover weekly playlist and instead it has been replaced with "-" button which is just h...

  • Visitor
  • Plan Premium Family Country Slovakia Device Samsung Galaxy S9+ Operating System Android 10   My Question or Issue Why was the "I don't like this song" button removed from discover week...
  • ambvar
  • Casual Listener
  • 310 Views
  • 1 replies
  • 2 likes
  • 310 Views
  • 1 replies
  • 2 likes