Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55169 Views
  • 68 replies
  • 25 likes
  • 55169 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27782 Views
  • 5 replies
  • 0 likes
  • 27782 Views
  • 5 replies
  • 0 likes

Android bug landscape mode

PremiumGreece Huawei Mate 20 ProAndroid 10 I found a reproducible bug on the Android version of the app, when you are on landscape mode and click on the now playing bar on the bottom, your library becomes either totally empty or has just 1 playlist s...

  • Visitor
  • Premium Greece   Huawei Mate 20 Pro Android 10   I found a reproducible bug on the Android version of the app, when you are on landscape mode and click on the now playing bar on the b...
  • user-removed
  • Not applicable
  • 410 Views
  • 2 replies
  • 0 likes
  • 410 Views
  • 2 replies
  • 0 likes

Widget

Spoiler (Highlight to read) PlanPremiumCountryGermanySamsung Galaxy S9+ My Question or IssueI had the widget working on my Homescreen but as i moved spotify to my sd card it disappeard and i cant found it anymore in the widgets menu

  • Visitor
  •   Plan Premium Country Germany Samsung Galaxy S9+   My Question or Issue I had the widget working on my Homescreen but as i moved spotify to my sd card it disappeard and i cant foun...
  • skroon19
  • Composer
  • 409 Views
  • 1 replies
  • 1 likes
  • 409 Views
  • 1 replies
  • 1 likes

Can't sync local files to android

PlanPremiumCountrySpainDevicePC / Phone (Realme X2 Pro)Operating SystemWindows 10 / Realme UI 1.0 (Android 10 with May security patch) My Question or IssueMy local files won't sync, I can play them in my PC but the won't play on my phone if I try to ...

  • Newbie
  • Plan Premium Country Spain Device PC / Phone (Realme X2 Pro) Operating System Windows 10 / Realme UI 1.0 (Android 10 with May security patch)   My Question or Issue My local files won'...
  • user-removed
  • Not applicable
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Volume slider on tablet will not link to the slider on the spotify app

PlanPremiumCountryCanadaDeviceGeneric car tabletOperating SystemAndroid 9 My Question or IssueHello there I am noticing an issue with the in app volume slider. It is on the connect page but while listening on a local device. I notice when I am on my ...

  • Casual Listener
  • Plan Premium Country Canada Device Generic car tablet Operating System Android 9   My Question or Issue Hello there I am noticing an issue with the in app volume slider. It is on the c...
  • Ivan
  • Spotify Legend
  • 551 Views
  • 3 replies
  • 0 likes
  • Help
    support
  • 551 Views
  • 3 replies
  • 0 likes

after login black screen

PlanPremiumCountryBelgiumDeviceRedMi Note 4Operating SystemAndroid Nougat My Question or IssueI just went premium family and now after login I see the green logo and then nothing, just a black screen

  • Visitor
  • Plan Premium Country Belgium Device RedMi Note 4 Operating System Android Nougat   My Question or Issue I just went premium family and now after login I see the green logo and then not...
  • skroon19
  • Composer
  • 680 Views
  • 1 replies
  • 0 likes
  • 680 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why did spotify remove 'Appears On' feature?

CountryGermanyDeviceLG V30+Operating SystemAndroid version 8.0.0 My Question or IssueSince few months ago, 'appears on' feature was removed. I contacted spotify customer service on twitter. I was told the problem was on my device or account. But it w...

  • Visitor
  • Country Germany Device LG V30+ Operating System Android version 8.0.0   My Question or Issue Since few months ago, 'appears on' feature was removed. I contacted spotify customer service ...
  • Ivan
  • Spotify Legend
  • 442 Views
  • 1 replies
  • 0 likes
  • 442 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Liked Songs aren't showing up on phone

PlanPremiumCountryUSDevice(Samsung Galaxy S8+) My Question or IssueMy liked songs aren't showing up on my phone anymore but they show up on my desktop app. When I go to liked songs it says "your liked songs will appear here." I've tried deleting cach...

  • Newbie
  • Plan Premium Country US Device (Samsung Galaxy S8+)   My Question or Issue My liked songs aren't showing up on my phone anymore but they show up on my desktop app. When I go to liked son...
  • Elena
  • Moderator
  • 391 Views
  • 1 replies
  • 0 likes
  • 391 Views
  • 1 replies
  • 0 likes

Unable to listen to music while in call after recent update in May

PlanPremiumCountryUSADeviceS9Operating SystemAndroid My Question or IssueThe recent update of spotify (maybe 3-5 days ago) ruined the ability to play music while in a call. The sole reason why I purchased spotify was the ability to listen to music wh...

  • Casual Listener
  • Plan Premium Country USA Device S9 Operating System Android   My Question or Issue The recent update of spotify (maybe 3-5 days ago) ruined the ability to play music while in a call. T...
  • Rolando5226
  • Visitor
  • 1108 Views
  • 3 replies
  • 3 likes
  • 1108 Views
  • 3 replies
  • 3 likes

STOP REPEATING SELECTED SONGS!!

You need to stop playing a selected song twice! If I click on a song I want to hear it once then the radio. I'm not sure why you started making it play twice then start the radio but it's definitely my biggest complaint. I love Spotify but this needs...

  • Visitor
  • You need to stop playing a selected song twice! If I click on a song I want to hear it once then the radio. I'm not sure why you started making it play twice then start the radio but it's definitely ...
  • 300 Views
  • 0 replies
  • 0 likes
  • Android
    Search
  • 300 Views
  • 0 replies
  • 0 likes

Superuser Contribution App crashes when navigating my library

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or IssueThe app works great except for a critical bug. When navigating to either Your Library -> Music -> Artists, Your Library -> Music -> Albums, or Your...

  • Casual Listener
  • Plan Premium Country United States Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue The app works great except for a critical bug. When navigating t...
  • matguy64
  • Casual Listener
  • 952 Views
  • 2 replies
  • 0 likes
  • 952 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Im listening to a playlist and a song just pops in

I leave a playlist on all night and lately I wake up to sogs that are not in that playlist (yeah Im sure I played the playlist) and it's a large list of songs I dont know. Today I was half awake and I was hearing the songs and then suddenly one I did...

  • Casual Listener
  • I leave a playlist on all night and lately I wake up to sogs that are not in that playlist (yeah Im sure I played the playlist) and it's a large list of songs I dont know. Today I was half awake and ...
  • Mario
  • Spotify Legend
  • 424 Views
  • 3 replies
  • 0 likes
  • 424 Views
  • 3 replies
  • 0 likes

Superuser Contribution Queue Display Error

PlanPremium COUNTRY Ireland Device(Huawei P30 Pro)Operating System(Android 9.) My Question or Issue I'm experiencing a constant error on queue display when swiping songs from play list into the queue. The song swiped in duplicates in the display and ...

  • Newbie
  •   Plan Premium   COUNTRY  Ireland   Device (Huawei P30 Pro) Operating System (Android 9.)   My Question or Issue   I'm experiencing a constant error on que...
  • Elena
  • Moderator
  • 327 Views
  • 1 replies
  • 0 likes
  • Queue display
  • 327 Views
  • 1 replies
  • 0 likes

The "Now playing" screen closes when skipping song

Spotify for Android version 8.5.60.1013 has a very annoying new issue where the "now playing" screen (the album art display with pause/play and skip buttons below) closes/minimizes as soon as I skip to the next song. The whole now playing screen clos...

  • Regular
  • Spotify for Android version 8.5.60.1013 has a very annoying new issue where the "now playing" screen (the album art display with pause/play and skip buttons below) closes/minimizes as soon as I skip ...
  • Noah
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Starts automatically planning music

PlanPremiumCountryGermanyDeviceHuawai P10 liteOperating SystemAndroid 8.0.0App Version8.5.59.1137 My IssueAs of today, my smartphone has been playing music in Spotify, although I didn't start it consciously. I stopped the Spotify app and after a shor...

  • Casual Listener
  • Plan Premium Country Germany Device Huawai P10 lite Operating System Android 8.0.0 App Version 8.5.59.1137   My Issue As of today, my smartphone has been playing music in Spotify, al...
  • codesport
  • Casual Listener
  • 448 Views
  • 2 replies
  • 0 likes
  • Android
  • 448 Views
  • 2 replies
  • 0 likes

Downloading same(?) tracks EVERY TIME?!

Every time I open Spotify on my phone, it starts downloading songs. And it is always either 121 or somewhere around 173. Why? Even when I haven't added new music in ages, it is still doing this. Seriously. WHY? Help

  • Casual Listener
  • Every time I open Spotify on my phone, it starts downloading songs. And it is always either 121 or somewhere around 173. Why? Even when I haven't added new music in ages, it is still doing this. Seri...
  • kefelfy
  • Casual Listener
  • 535 Views
  • 1 replies
  • 1 likes
  • Mobile
    Other
  • 535 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot add songs to playlist via search

PlanFreeCountryNLDeviceSamsung Galaxy s10Operating SystemAndroid 10 My Question or IssueHi, Today I've decided to try out Spotify but my immediate impression wasn't great. I tried to create a playlist but when attempting to add a song (after clicking...

  • Visitor
  • Plan Free Country NL Device Samsung Galaxy s10 Operating System Android 10   My Question or Issue Hi,  Today I've decided to try out Spotify but my immediate impression wasn't gr...
  • Ivan
  • Spotify Legend
  • 457 Views
  • 1 replies
  • 0 likes
  • Android
    Search
  • 457 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify keeps crashing when downloading audiobooks

PlanPremiumCountryGermany DeviceViewOperating SystemAndroid 7.1.2 My Question or IssueI have been listening to audiobooks on Spotify for quite some time and never had a problem until recently. Spotify keeps crashing when I try to download the audiobo...

  • Visitor
  • Plan Premium Country Germany   Device View Operating System Android 7.1.2   My Question or Issue I have been listening to audiobooks on Spotify for quite some time and never had ...
  • Ivan
  • Spotify Legend
  • 778 Views
  • 1 replies
  • 0 likes
  • 778 Views
  • 1 replies
  • 0 likes

Superuser Contribution Stops or changes songs continuesly without touching buttons or goes to google assistance while headp

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhy does my phone starts and forwards to another song while headphones are in or it will conn...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Why doe...
  • Mario
  • Spotify Legend
  • 349 Views
  • 1 replies
  • 0 likes
  • Not sure
  • 349 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify stops after 10 min

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSpotify stops after 10 min. Three different phones. Three different Androids. Three different...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Spotify...
  • Mario
  • Spotify Legend
  • 553 Views
  • 1 replies
  • 1 likes
  • 553 Views
  • 1 replies
  • 1 likes

Superuser Contribution Downloading

PremiumCountry UK Moto G8+Operating Android Hi, can I download from Spotify to either my Android phone, or my Windows 10 Laptop, and, if so, how?Thanks,

  • Visitor
  • Premium Country  UK   Moto G8+ Operating Android   Hi, can I download from Spotify to either my Android phone, or my Windows 10 Lap top, and, if so, how? Thanks,   &nbsp...
  • Elena
  • Moderator
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes