Announcements
Happy Values Week! Today we celebrate *Respect* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 67217 Views
  • 68 replies
  • 26 likes
  • 67217 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28928 Views
  • 5 replies
  • 0 likes
  • 28928 Views
  • 5 replies
  • 0 likes

Spotify disables bluetooth after every played track.

Hi there folks.When I'm using my bluetooth headphones Spotify turns of my bluetooth after every single track it has played. It's not just kicking out my phones it acctually turns the bluetooth off, so I need to reactivate it manually, then make a new...

  • Casual Listener
  • Hi there folks. When I'm using my bluetooth headphones Spotify turns of my bluetooth after every single track it has played. It's not just kicking out my phones it acctually turns the bluetooth of...
  • willh21
  • Newbie
  • 3969 Views
  • 25 replies
  • 2 likes
  • Spotify tech problem
  • 3969 Views
  • 25 replies
  • 2 likes

Superuser Contribution Now Playing Queue keeps resetting

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3aOperating SystemAndroid 10 My Question or IssueEvery time I restart Spotify, the play queue resets to the same songs not to the songs that should come after the last song I played before I closed it...

  • Casual Listener
  • Plan Premium Country United States Device Google Pixel 3a Operating System Android 10   My Question or Issue Every time I restart Spotify, the play queue resets to the same songs not t...
  • Ultimatum21614
  • Casual Listener
  • 1793 Views
  • 4 replies
  • 0 likes
  • Now playing
    Now Playing Queue
    Play queue
    queue
  • 1793 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't remove songs from a saved album

PlanPremium My Question or IssueSince the new update I can't remove songs I don't like/don't want to download from an album. Before this baffling update, if I didnt want to download certain songs from an album, like instrumentals or outtakes or alter...

  • Casual Listener
  • Plan Premium   My Question or Issue Since the new update I can't remove songs I don't like/don't want to download from an album. Before this baffling update, if I didnt want to d...
  • stevehyland777
  • Regular
  • 1565 Views
  • 4 replies
  • 6 likes
  • 1565 Views
  • 4 replies
  • 6 likes

Spotify Delays Launch from Locked Screen

When using google voice assistant to play a song while the phone is locked, there is a significant delay between when my command is accepted and when the song starts playing. Either the app will launch and immediatly pause the song and then restart a...

  • Casual Listener
  • When using google voice assistant to play a song while the phone is locked, there is a significant delay between when my command is accepted and when the song starts playing. Either the app will laun...
  • marcellotruzzi
  • Visitor
  • 596 Views
  • 4 replies
  • 0 likes
  • 596 Views
  • 4 replies
  • 0 likes

Superuser Contribution App closes alone

PlanPremiumCountryChileDeviceXiaomi mi 9tproOperating SystemMIUI global 11.0.4 My Question or Issue The app closes alone after playing normally for some minutes

  • Casual Listener
  • Plan Premium Country Chile Device Xiaomi mi 9tpro Operating System MIUI global 11.0.4   My Question or Issue  The app closes alone after playing normally for some minutes  
  • Vinipupe
  • Casual Listener
  • 575 Views
  • 2 replies
  • 0 likes
  • Xiaomi
  • 575 Views
  • 2 replies
  • 0 likes

Spotify no longer playing in call background?

I used to be able to run Spotify in the backgound of phone calls and some apps. The last week or so this hasn't been working. I can launch and sometimes hit play but the music never starts. My husband is having the same issue on his Samsung Note. I s...

  • Visitor
  • I used to be able to run Spotify in the backgound of phone calls and some apps. The last week or so this hasn't been working. I can launch and sometimes hit play but the music never starts. My husban...
  • 488 Views
  • 0 replies
  • 1 likes
  • 488 Views
  • 0 replies
  • 1 likes

Superuser Contribution FIRE Tablet Spotify stops playing after about 1 minute

PlanPremium CountryUSADeviceFIRE HD8 7th Generation. Operating SystemFIRE OS 5.3.7.0My Question or IssueI have an issue where Spotify will stop playing after 1 minute or so. I have uninstalled and reinstalled the latest version of Spotify. The proble...

  • Casual Listener
  •   Plan Premium  Country USA Device FIRE HD8 7th Generation.  Operating System FIRE OS 5.3.7.0 My Question or Issue I have an issue where Spotify will stop playing after 1 min...
  • Mario
  • Spotify Legend
  • 703 Views
  • 1 replies
  • 0 likes
  • 703 Views
  • 1 replies
  • 0 likes

Playback pauses / stops randomly mid track (Android S9)

Plan - PremiumCountry - DEDevice - (Samsung Galaxy 9) My Question or IssueSpotify playback pause mid track.I have seen a number of reports on this and followed a number of solution suggestions including:- Check for Spotify optimize battery usage is O...

  • Casual Listener
  • Plan - Premium Country - DE Device - (Samsung Galaxy 9)   My Question or Issue Spotify playback pause mid track. I have seen a number of reports on this and followed a number of ...
  • scrutex
  • Casual Listener
  • 1062 Views
  • 3 replies
  • 0 likes
  • 1062 Views
  • 3 replies
  • 0 likes

Superuser Contribution App isn't working anymore

HiToday while I was listening to music on spotify my phone froze and crashed multiple times. Afterwards I wasn't able to start spotify, so I forced the app to stop. It still wasn't working so I deinstalled and reinstalled the app. Now I only get to t...

  • Visitor
  • Hi Today while I was listening to music on spotify my phone froze and crashed multiple times. Afterwards I wasn't able to start spotify, so I forced the app to stop. It still wasn't working so I dei...
  • Ivan
  • Spotify Legend
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Superuser Contribution No more local files?

I am really upset right now. I was trying to download my local files to my cell phone and it wasn't working. I contacted SpotifyHelp and they said that my current Spotify version doesn't allow this operation anymore, because they are "testing new thi...

  • Casual Listener
  •   I am really upset right now. I was trying to download my local files to my cell phone and it wasn't working. I contacted SpotifyHelp and they said that my current Spotify version doesn't allo...
  • Ivan
  • Spotify Legend
  • 381 Views
  • 1 replies
  • 0 likes
  • 381 Views
  • 1 replies
  • 0 likes

Superuser Contribution Música descargada previamente vuelve a descargarse

Si armo una playlist con canciones y la descargo para poder escucharla sin internet, funciona bien hasta que reinicio el celular, o cierro el spotify por completo. Es decir, abro el spotify de nuevo y se vuelve a descargar un porcentaje alto de las c...

  • Casual Listener
  • Si armo una playlist con canciones y la descargo para poder escucharla sin internet, funciona bien hasta que reinicio el celular, o cierro el spotify por completo. Es decir, abro el spotify de nuevo ...
  • Mario
  • Spotify Legend
  • 4861 Views
  • 3 replies
  • 1 likes
  • 4861 Views
  • 3 replies
  • 1 likes

Functional features removed from the app?

So, why does Spotify keep removing perfectly working features from the Android app? Like the little search bar that lets you look for a song within a playlist? Yep, that's gone. Or the ability to tap/hold tap on an artist that's playing, and be taken...

  • Roadie
  •   So, why does Spotify keep removing perfectly working features from the Android app?       Like the little search bar that lets you look for a song within a playlist? Yep, t...
  • 375 Views
  • 0 replies
  • 2 likes
  • 375 Views
  • 0 replies
  • 2 likes

La musica se detiene luego de reproducir tres o cuatro canciones

Este problema viene desde hace un par de meses, al escuchar mis playlist solo puedo escuchar de tres a cuatro canciones y luego deja de reproducirse hasta que vuelvo a iniciar las canciones, intente actualizar la app, reiniciar mi teléfono, instalar ...

  • Visitor
  • Este problema viene desde hace un par de meses, al escuchar mis playlist solo puedo escuchar de tres a cuatro canciones y luego deja de reproducirse hasta que vuelvo a iniciar las canciones, intente ...
  • 404 Views
  • 0 replies
  • 0 likes
  • Mobile
    Other
  • 404 Views
  • 0 replies
  • 0 likes

Option for Spotify to NOT re-order playlists

Plan: PremiumCountry: USADevice: LG V40Operating System: Android 8.1.0 (Oreo) My Question or IssueSpotify desktop apps are great. But on mobile, I create a playlist and 10 minutes later it just vanishes into an abyss - making it incredibly frustratin...

  • Visitor
  • Plan: Premium Country: USA Device: LG V40 Operating System: Android 8.1.0 (Oreo)   My Question or Issue Spotify desktop apps are great. But on mobile, I create a playli...
  • 254 Views
  • 0 replies
  • 0 likes
  • Playlists
  • 254 Views
  • 0 replies
  • 0 likes

Stops playing in offline mode

PlanPremiumCountryGermany DeviceNokia 7 Plus, Samsung Galaxy A71Operating Systemboth Android 10 My Question or IssueAs mentioned in the title, android app stops playing in offline mode. Most of the time after ca 10 min. I already tried several reinst...

  • Newbie
  • Plan Premium Country Germany   Device Nokia 7 Plus, Samsung Galaxy A71 Operating System both Android 10   My Question or Issue As mentioned in the title, android app stops playin...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Google Home plays random song instead of specified one

PlanPremiumCountryPolandDeviceGoogle HomeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Whenever I'm asking Google Home to play certain song (e.g. Shark Song), Google Home repeats correct name of the song, but Spotify pl...

  • Newbie
  • Plan Premium Country Poland Device Google Home Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   Whenever I'm asking Google Home to play cert...
  • 424 Views
  • 0 replies
  • 0 likes
  • Google Home
  • 424 Views
  • 0 replies
  • 0 likes

New UI question (how to filter songs?)

Another great change, instead of fixing shuffle for example.Anyway, let's say I want to play all of my songs from given artist (all saved/liked songs) Previously I would just go to my library, press on filter, input a few characters and done, I can p...

  • Music Fan
  • Another great change, instead of fixing shuffle for example. Anyway, let's say I want to play all of my songs from given artist (all saved/liked songs)   Previously I would just go to my libr...
  • vs2306
  • Visitor
  • 615 Views
  • 1 replies
  • 8 likes
  • Android
    UI
  • 615 Views
  • 1 replies
  • 8 likes

El corazon de cancion que me gustan aparece de color **bleep** y quiero que sea verde

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 1160 Views
  • 0 replies
  • 0 likes
  • 1160 Views
  • 0 replies
  • 0 likes

Buenos días, en mi teléfono Samsung Note 9, el corazón de canciones que me gusta aparece de color n

PlanFree/Premium Country Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium   Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

[Android][Social] Playlist cover image does not show up on Instagram story

When I create a new playlist, I always set a cover pic because it makes it more aesthetic. However, when I share the playlist as an insta story, the cover pic does not show up. Instead, on my insta story, I see the generic 4-album cover collage show ...

  • Visitor
  • When I create a new playlist, I always set a cover pic because it makes it more aesthetic. However, when I share the playlist as an insta story, the cover pic does not show up. Instead, on my insta s...
  • 277 Views
  • 0 replies
  • 1 likes
  • Android
    Social
  • 277 Views
  • 0 replies
  • 1 likes