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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43028 Views
  • 66 replies
  • 25 likes
  • 43028 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878296 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878296 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26456 Views
  • 4 replies
  • 0 likes
  • 26456 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cant play music on android

PlanFreeCountryHungaryDeviceHuawei P Smart 2018 My Question or IssueHello, my problem is that I cant play music on my phone. I reuploaded it, deleted the cache files, and still nothing. If i want to play directly music from my playlists or from searc...

  • Casual Listener
  • Plan Free Country Hungary Device Huawei P Smart 2018   My Question or Issue Hello, my problem is that I cant play music on my phone. I reuploaded it, deleted the cache files, and still n...
  • Ivan
  • Spotify Legend
  • 497 Views
  • 3 replies
  • 0 likes
  • Help
  • 497 Views
  • 3 replies
  • 0 likes

Superuser Contribution App crashes on startup

PlanPremiumCountryGermanyDeviceSamsung Note 9Operating SystemAndroid 10 My Question or IssueI'm not able to open the app any more. It crashes and closes immediately after opening it. I deinstalled and installed the app from the Play store, cleared th...

  • Visitor
  • Plan Premium Country Germany Device Samsung Note 9 Operating System Android 10   My Question or Issue I'm not able to open the app any more. It crashes and closes immediately after ope...
  • Katerina
  • Spotify Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is not loading on my phone

PlanFree/Premium Devicepoco f1Operating SystemAndroid 10 My Question or Issue

  • Visitor
  •   Plan Free/Premium     Device poco f1 Operating System Android 10   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Superuser Contribution La lista de reproducción se regresa al inicio

PlanPremiumCountry DeviceSamsung Galaxy A70Operating SystemAndroid My Question or IssueAl reproducir alguna canción dentro de una lista, al finalizar la reproducción se regresa al inicio de la lista. Por favor ayuda, es molesta la situación.

  • Visitor
  •   Plan Premium Country   Device Samsung Galaxy A70 Operating System Android   My Question or Issue Al reproducir alguna canción dentro de una lista, al finalizar la reproduc...
  • Ivan
  • Spotify Legend
  • 794 Views
  • 1 replies
  • 1 likes
  • 794 Views
  • 1 replies
  • 1 likes

Superuser Contribution Changed order of songs on shuffle play resets

PlanPremiumCountryGermanyDeviceHuawei Mate 20 LiteOperating SystemEmui 10.0.0 My Question or IssueI'm listening to my library on shuffle mode, and when I want to change the order of the upcoming songs, the order resets after a few seconds, and if I r...

  • Casual Listener
  • Plan Premium Country Germany Device Huawei Mate 20 Lite Operating System Emui 10.0.0   My Question or Issue I'm listening to my library on shuffle mode, and when I want to change the o...
  • Ivan
  • Spotify Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Jump Back In

Has anyone figured out a work around for this or has it been fixed yet? I have seen posts going back as far as 2016 talking about having the Jump Back In cleared or reset. I have some things I do not want to jump back into and its the same 4 playlist...

  • Visitor
  • Has anyone figured out a work around for this or has it been fixed yet? I have seen posts going back as far as 2016 talking about having the Jump Back In cleared or reset. I have some things I do not...
  • Mario
  • Spotify Legend
  • 722 Views
  • 1 replies
  • 1 likes
  • 722 Views
  • 1 replies
  • 1 likes

audio focus handling not working when offline and not opening player screen

When you are offline, fresh start spotify, start playing a playlist (and don't open player screen by clicking on bottom bar). Audio focus requests by other apps are ignored. As soon as you click on Spotify bottom bar and open the player screen, every...

  • Casual Listener
  • When you are offline, fresh start spotify, start playing a playlist (and don't open player screen by clicking on bottom bar). Audio focus requests by other apps are ignored. As soon as you click on...
  • 539 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 539 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify not helping people who pay for a premium account!

PlanPremiumCountryBelgium/NetherlandsDevicerk3399Operating SystemAndroid 9.0 My Question or IssueEven after a clean install (according to procedure), songs still crash after 7-10 seconds. Skipping a few songs will normally make it start playing again...

  • Regular
  • Plan Premium Country Belgium/Netherlands Device rk3399 Operating System Android 9.0   My Question or Issue Even after a clean install (according to procedure), songs still crash after ...
  • Metaripley
  • Regular
  • 931 Views
  • 7 replies
  • 1 likes
  • 931 Views
  • 7 replies
  • 1 likes

Solved!!Superuser Contribution Unable to reorder play queue

PremiumCanadaPixel 2, Android 10 I am no longer able to delete or reorder songs from my play queue (as seen in attached photo); any changes revert within a few seconds. Deleting and reinstalling Spotify has helped a few times, but this doesn't last v...

  • Regular
  • Premium Canada Pixel 2, Android 10   I am no longer able to delete or reorder songs from my play queue (as seen in attached photo); any changes revert within a few seconds.  Deleting an...
  • K8EG
  • Regular
  • 1301 Views
  • 5 replies
  • 1 likes
  • 1301 Views
  • 5 replies
  • 1 likes

Superuser Contribution Sharing songs on InstaStories doesn't work

Plan: PremiumCountry: PolandDevice: Google PixelOperating System: Android 10 My Question or IssueI'm not able to share Spotify songs on my IG Stories. I am connected to both apps via my FB account. I've already updated both apps, but the issue doesn'...

  • Visitor
  • Plan: Premium Country: Poland Device: Google Pixel Operating System: Android 10   My Question or Issue I'm not able to share Spotify songs on my IG Stories. I am connected to both apps via...
  • Mario
  • Spotify Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Superuser Contribution songs in the album is in wrong names

PlanPremiumCountryIsraelDevicePocophone F1Operating SystemAndroid 10 My Question or Issuehey i trying to listen to new album that got released by Eyal Golan and when i go to the album and playing some song it is not playing the song that it is showin...

  • Visitor
  •   Plan Premium Country Israel Device Pocophone F1 Operating System Android 10   My Question or Issue hey i trying to listen to new album that got released by Eyal Golan and when ...
  • Ivan
  • Spotify Legend
  • 335 Views
  • 2 replies
  • 0 likes
  • 335 Views
  • 2 replies
  • 0 likes

Superuser Contribution Playlist starting from beginning.

Ive seen some other posts on reddit about this issue. When i play a playlist on shuffle and then unshuffle the playlist it will start from the beginning.If i want to listen to the rest of an album in a playlist it wont play the next song it will play...

  • Visitor
  • Ive seen some other posts on reddit about this issue. When i play a playlist on shuffle and then unshuffle the playlist it will start from the beginning. If i want to listen to the rest of an album ...
  • Ivan
  • Spotify Legend
  • 1549 Views
  • 1 replies
  • 0 likes
  • 1549 Views
  • 1 replies
  • 0 likes

Superuser Contribution Certain songs in playlist cutting short

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSongs have started to only play a certain amount before changing to next song . It's not ever...

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Songs h...
  • Elena
  • Moderator
  • 975 Views
  • 1 replies
  • 0 likes
  • 975 Views
  • 1 replies
  • 0 likes

Superuser Contribution Recently played not showing

PlanPremiumCountryItalyDeviceHuawei Y6S and Huawei P8 Lite 2017Operating SystemAndroid 9 My Question or IssueIt's been months that the recently played don't show in my home screen on mobile. It really sucks and it's a big issue for me. In my home scr...

  • Casual Listener
  • Plan Premium Country Italy Device Huawei Y6S and Huawei P8 Lite 2017 Operating System Android 9   My Question or Issue It's been months that the recently played don't show in my home s...
  • Elena
  • Moderator
  • 764 Views
  • 3 replies
  • 0 likes
  • 764 Views
  • 3 replies
  • 0 likes

Connection to xbox from Samsung s10 phone

PlanPremiumCountryUSADeviceSamsung Galaxy S10Operating SystemAndroid 10 My Question or IssueDespite appearing as a connectable device, Spotify does not connect to Xbox One.Both have been validated to be on the same wifi. Both have been uninstalled an...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S10 Operating System Android 10   My Question or Issue Despite appearing as a connectable device, Spotify does not connect to Xbox One. ...
  • Sivart213
  • Casual Listener
  • 861 Views
  • 9 replies
  • 1 likes
  • 861 Views
  • 9 replies
  • 1 likes

Superuser Contribution Customize list of available devices

My Idea: There should be an option to customize the devices that are available to play. Delete at least those that we don't want. I currently have multiple devices at home that support Google Cast and Spotify Connect but only use a few of them. It is...

  • Regular
  • My Idea:   There should be an option to customize the devices that are available to play. Delete at least those that we don't want.   I currently have multiple devices at home that supp...
  • pikatoste
  • Regular
  • 612 Views
  • 4 replies
  • 0 likes
  • customize
    devices
    PlayStation
  • 612 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Playlist not playing

PlanPremium/just started trailCountryIsraelDeviceGoogle Pixel 3aOperating SystemAndroid Oreo My Question or Issue Hi, I encounter problems listening to certain songs and playlists, it mostly happens with playlists. I only see a message "This song is ...

  • Casual Listener
  • Plan Premium/just started trail Country Israel Device Google Pixel 3a Operating System Android Oreo   My Question or Issue   Hi, I encounter problems listening to certain songs a...
  • Mario
  • Spotify Legend
  • 679 Views
  • 5 replies
  • 0 likes
  • 679 Views
  • 5 replies
  • 0 likes

Superuser Contribution I can't share songs on instagram story

PlanFreeCountryTurkeyDeviceSamsung Galaxy A70Operating SystemAndroid 9.0 My Question or IssueI click share icon. Normally, there must be 'share on instageam story' icon. But lately i can't see any icon about it

  • Visitor
  •   Plan Free Country Turkey Device Samsung Galaxy A70 Operating System Android 9.0   My Question or Issue I click share icon. Normally, there must be 'share on instageam story' ic...
  • Elena
  • Moderator
  • 336 Views
  • 1 replies
  • 1 likes
  • 336 Views
  • 1 replies
  • 1 likes

Superuser Contribution Liked songs playing from start after adding something to the queue

PlanPremiumCountryGermanyDeviceMotorola Moto one visionOperating SystemAndroid 10My Question or Issue"Liked Songs"-playlist is playing as usual, until I add a/multiple song(s) into the queue. The playlist starts from the first song again, after the s...

  • Visitor
  •   Plan Premium Country Germany Device Motorola Moto one vision Operating System Android 10 My Question or Issue "Liked Songs"-playlist is playing as usual, until I add a/multiple song(...
  • Elena
  • Moderator
  • 311 Views
  • 2 replies
  • 0 likes
  • 311 Views
  • 2 replies
  • 0 likes

Superuser Contribution Liked songs queue can't be edited

PlanPremiumCountryBelgiumDeviceOneplus 6 Operating SystemAndroid 10My Question or IssueWhen i add a song to my queue, the playlist starts again from the top after the added song has played (only happens in the liked songs playlist). Also, the songs i...

  • Visitor
  • Plan Premium Country Belgium Device Oneplus 6  Operating System Android 10 My Question or Issue When i add a song to my queue, the playlist starts again from the top after the added son...
  • Elena
  • Moderator
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes