Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47167 Views
  • 66 replies
  • 25 likes
  • 47167 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880027 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880027 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26868 Views
  • 4 replies
  • 0 likes
  • 26868 Views
  • 4 replies
  • 0 likes

Superuser Contribution Email on fb changed but it didnt change on spotify

So i changed my fb email like 3 months ago but spotify related emails are still being sent to the old one and on the profile i still see my old one.Thanks for any help

  • Visitor
  • So i changed my fb email like 3 months ago but spotify related emails are still being sent to the old one and on the profile i still see my old one. Thanks for any help  
  • Katerina
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution Play/pause on local screen

PlanPremiumCountryFrancesca DeviceHonor 6Operating SystemAndroid 6.0Spotify 8.5.23.686 and previous My Question or IssueThe play/pause button on lock screen is not working. It sends two events :The music pauses, then immediately restarts.

  • Visitor
  • Plan Premium Country Francesca   Device Honor 6 Operating System Android 6.0 Spotify 8.5.23.686 and previous   My Question or Issue The play/pause button on lock  screen&nb...
  • Katerina
  • Spotify Legend
  • 598 Views
  • 1 replies
  • 0 likes
  • Android ui
  • 598 Views
  • 1 replies
  • 0 likes

massive battery drain after use with BMW-connected-app

After using spotify in the car via bluetooth,the phone battery is drained 50% in a few hours by the Spotify app (can be seen in battery information in the phone's setting), although the app was closed.When re-opening Spotify the BMW-warning message (...

  • Visitor
  • After using spotify in the car via bluetooth, the phone battery is drained 50% in a few hours by the Spotify app (can be seen in battery information in the phone's setting), although the app was clo...
  • 772 Views
  • 0 replies
  • 1 likes
  • 772 Views
  • 0 replies
  • 1 likes

Syncing Local Files to Android

I've been doing a lot of online searching for help on this topic but nothing has been effective. I'm attempting to sync the local files from I put into Windows Spotify to my Android app. I'm on the same network on both devices, signed out and back in...

  • Regular
  • I've been doing a lot of online searching for help on this topic but nothing has been effective. I'm attempting to sync the local files from I put into Windows Spotify to my Android app. I'm on the s...
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Auto-switch music to phone with Android Auto.

Please add a feature to automatically switch playback to the phone device that has been connected to Android auto.

  • Newbie
  • Please add a feature to automatically switch playback to the phone device that has been connected to Android auto.  
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

Solved!! Lite and Quality

PlanFreeCountry ArgentinaDeviceJ2PrimeOperating SystemAndroid My Question or IssueHi there. I was reading about spotify on blogs and wanted to give it a try. One thing that I need is to save data, so a low quality streaming is what I'm looking for. I...

  • Casual Listener
  • Plan Free Country  Argentina Device J2Prime Operating System Android   My Question or Issue Hi there. I was reading about spotify on blogs and wanted to give it a try. One thing t...
  • Cundo
  • Casual Listener
  • 3927 Views
  • 4 replies
  • 0 likes
  • 3927 Views
  • 4 replies
  • 0 likes

Spotify doesn't allow me to save anymore music

PlanPremiumCountryUnited StatesDeviceLG Aristo 3Operating SystemAndroid Oreo My Question or IssueI've been having this issue where Spotify doesn't let me save anymore music after having 9300 songs saved. Anyone have any idea how I can resolve this if...

  • Regular
  • Plan Premium Country United States Device LG Aristo 3 Operating System Android Oreo   My Question or Issue I've been having this issue where Spotify doesn't let me save anymore mu...
  • the_gregster12
  • Music Fan
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

The rewind-button does not work on locked screen

PlanPremiumCountryNorwayDeviceSamsung Galaxy Note 10 PlusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueThe rewind-button is greyed out on my phone when the screen is locked. I can only pause/play and forward. I've tried ...

  • Visitor
  • Plan Premium Country Norway Device Samsung Galaxy Note 10 Plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue The rewind-button is greyed out on m...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

Discover weekly is not appearing

PlanPremiumCountryIndiaDeviceMI Redmi 5Operating SystemAndroid Oreo My Question or IssueMy discover weekly and release radar playlists are not appearing on home/made for you/discover tab. I can follow these playlists but it doesn't appears on respect...

  • Regular
  • Plan Premium Country India Device MI Redmi 5 Operating System Android Oreo   My Question or Issue My discover weekly and release radar playlists are not appearing on home/made for you/...
  • 426 Views
  • 0 replies
  • 0 likes
  • Android
    made for you
  • 426 Views
  • 0 replies
  • 0 likes

Headphones button and lock screen issue

PlanPremiumCountryPolandDeviceSamsung Galaxy Trend plusOperating SystemAndroid 4.2.2 My Question or IssueHello. Two days ago I started getting wierd things happening. I noticed that when I plug my headphones into my phone, spotify has trouble with he...

  • Visitor
  • Plan Premium Country Poland Device Samsung Galaxy Trend plus Operating System Android 4.2.2   My Question or Issue Hello. Two days ago I started getting wierd things happening. I notic...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Android Auto - Can't Browse a large album library

PlanPremiumCountryGermanyDeviceSamsung Galaxy S9 PlusOperating SystemAndroid Pie My Question or IssueMy album library is growing and growing. Recently, I noticed, that I can't browse albums via Android Auto any more. There's just an infinite loading ...

  • Music Fan
  • Plan Premium Country Germany Device Samsung Galaxy S9 Plus Operating System Android Pie   My Question or Issue My album library is growing and growing. Recently, I noticed, that I can'...
  • RmnZ
  • Regular
  • 361 Views
  • 1 replies
  • 0 likes
  • 361 Views
  • 1 replies
  • 0 likes

Solved!! Playlists order on android

PlanPremiumCountryPolandDeviceXiaomiOperating SystemAndroid My Question or IssueThe playlist order in my folder gives me cancer. On my desktop spotify it's all in order from the first playlist I made till the latest and on Android it's just the most ...

  • Casual Listener
  •   Plan Premium Country Poland Device Xiaomi Operating System Android   My Question or Issue The playlist order in my folder gives me cancer. On my desktop spotify it's all in ord...
  • Emilia_8
  • Community Legend
  • 633 Views
  • 3 replies
  • 0 likes
  • 633 Views
  • 3 replies
  • 0 likes

Solved!! Playlists sorting wrong

PlanPremiumCountryDenmarkDeviceHuawei P30 Operating SystemAndroid pie My Question or IssueLately when opening my Spotify app, it sorts my playlist by artist and then song name instead of artist and then album name...When I then sort the playlist by s...

  • Casual Listener
  • Plan Premium Country Denmark Device Huawei P30   Operating System Android pie   My Question or Issue Lately when opening my Spotify app, it sorts my playlist by artist and then s...
  • RasmusKT
  • Casual Listener
  • 860 Views
  • 2 replies
  • 2 likes
  • 860 Views
  • 2 replies
  • 2 likes

Sorting by artist and album doesn't properly sort songs.

PlanPremiumCountryUSDeviceNokia 7 Plus, Samsung S5Operating SystemAndroid 9 My Question or IssueWhenever I sort by artist or album, it shuffles the order of the songs instead of putting them in order of how they appear on the album. Happens on both o...

  • Newbie
  •   Plan Premium Country US Device Nokia 7 Plus, Samsung S5 Operating System Android 9   My Question or Issue Whenever I sort by artist or album, it shuffles the order of the songs...
  • lady_kaitebug
  • Visitor
  • 1027 Views
  • 1 replies
  • 2 likes
  • 1027 Views
  • 1 replies
  • 2 likes

Superuser Contribution Music pauses and starts playing again randomly

I know this problem has been discussed multiple times but I haven't found an answer so far. As I've written in the topic: the music stops and starts playing again randomly. The intervals last usually from a few seconds to 2-3 minutes and it always ha...

  • Regular
  • I know this problem has been discussed multiple times but I haven't found an answer so far.  As I've written in the topic: the music stops and starts playing again randomly. The intervals last ...
  • ebis
  • Visitor
  • 839 Views
  • 5 replies
  • 5 likes
  • 839 Views
  • 5 replies
  • 5 likes

car view burn

PlanPremiumCountry DeviceSamsung s7 Operating SystemAndroid 8 My Question or IssueThat is one **bleep** of a burn.

  • Music Fan
  • Plan Premium Country   Device Samsung s7   Operating System Android 8   My Question or Issue That is one **bleep** of a burn.
  • 256 Views
  • 0 replies
  • 0 likes
  • 256 Views
  • 0 replies
  • 0 likes

Superuser Contribution Oops something went wrong message

PlanPremiumCountryUKDeviceSamsung Galaxy S9 plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhenever I search for a song or artist I get an error message saying "oops something went wrong, try again later" .... but thi...

  • Visitor
  • Plan Premium Country UK Device Samsung Galaxy S9 plus Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Whenever I search for a song or artist I get ...
  • Petya
  • Community Legend
  • 603 Views
  • 1 replies
  • 0 likes
  • 603 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stürzt ab wenn ich App öffne

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDas passiert immer wieder, zwar nicht oft, aber sehr nervig, dass wenn ich eine App öffne Spo...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Das pas...
  • Petya
  • Community Legend
  • 12783 Views
  • 1 replies
  • 0 likes
  • 12783 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify keeps adding and playing songs/playlists/artists I've never asked it to.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Spotify keeps adding and playing stuff that I've never told it to play or add. And it's not ...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  S...
  • Petya
  • Community Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unavailable song

PlanFreeCountryItaly DeviceHuawei PSmart PlusOperating SystemAndroid My Question or IssueThe song "In my Defense" by Freddie Mercury isn't available, I would like to know why, If I can fix it, and how

  • Visitor
  •     Plan Free Country Italy  Device Huawei PSmart Plus Operating System Android   My Question or Issue The song "In my Defense" by Freddie Mercury isn't available, I w...
  • Petya
  • Community Legend
  • 313 Views
  • 1 replies
  • 0 likes
  • 313 Views
  • 1 replies
  • 0 likes