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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42757 Views
  • 66 replies
  • 25 likes
  • 42757 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878153 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878153 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26409 Views
  • 4 replies
  • 0 likes
  • 26409 Views
  • 4 replies
  • 0 likes

[Bug] Critical Error on ChromeOS

PlanPremiumCountryCanadaDeviceChromebook, Asus C100POperating SystemChromeOSVersion 76.0.3809.102 (Build officiel) (32 bits) My Question or IssueThe Spotify android app triggers a fatal error upon launch and crashes. Steps to Replicate:Launch the Goo...

  • Casual Listener
  • Plan Premium Country Canada Device Chromebook, Asus C100P Operating System ChromeOS Version 76.0.3809.102 (Build officiel) (32 bits)   My Question or Issue The Spotify android ap...
  • 269 Views
  • 0 replies
  • 0 likes
  • 269 Views
  • 0 replies
  • 0 likes

resuming after phone call

PlanPremiumCountryNorway DeviceSamsung Galaxy S9+Operating SystemAndroid Pie Spotify does not resume after a phone callWhen I'm playing music and I recive a phone call Spotify pauses but it does not resume when the phone call ends. I check Spotify ap...

  • Newbie
  • Plan Premium Country Norway   Device Samsung Galaxy S9+ Operating System Android Pie   Spotify does not resume after a phone call When I'm playing music and I recive a phone call...
  • ShaunB1
  • Casual Listener
  • 984 Views
  • 2 replies
  • 2 likes
  • 984 Views
  • 2 replies
  • 2 likes

How to play albums without SHUFFLE?

Playing an albums in the original order is the default function in windos app, but on anodroid app it gives me only the option to play is on shuffle mode.is it a bug?

  • Casual Listener
  • Playing an albums in the original order is the default function in windos app, but on anodroid app it gives me only the option to play is on shuffle mode. is it a bug?
  • user-removed
  • Not applicable
  • 660 Views
  • 5 replies
  • 0 likes
  • 660 Views
  • 5 replies
  • 0 likes

I can't download local files

PlanPremiumDeviceHuawei P9 Lite 2017Operating SystemAndroid 7.0My Question or IssueI wanted to download a song (yes, only one song) from local files. So I uploaded it from my pc, put the song into a separate playlist and tried to hit "Download" on my...

  • Visitor
  • Plan Premium Device Huawei P9 Lite 2017 Operating System Android 7.0 My Question or Issue I wanted to download a song (yes, only one song) from local files. So I uploaded it from my pc, put th...
  • Brunelicia
  • Community Legend
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

LOUD volume spike when using Spotify Equalizer

PlanPremiumCountryUnited StatesDeviceGoogle Pixel 3Operating SystemAndroid 9My Question or IssueI recently got a new pair of headphones and the bass was a little too heavy, which made my ears hurt after a while. No big deal, since the Spotify android...

  • Newbie
  • Plan Premium Country United States Device Google Pixel 3 Operating System Android 9 My Question or Issue I recently got a new pair of headphones and the bass was a little too heavy, which ma...
  • 469 Views
  • 0 replies
  • 0 likes
  • 469 Views
  • 0 replies
  • 0 likes

Albums out of order

PlanPremiumCountryNew ZealandDeviceGalaxy A8Operating SystemAndroid 9 My Question or IssueMy albums are all out of order. Usually I have them sorted by Artist - Title - so for instance Blonde on Blonde would come before Blood on the Tracks which woul...

  • Casual Listener
  • Plan Premium Country New Zealand Device Galaxy A8 Operating System Android 9   My Question or Issue My albums are all out of order. Usually I have them sorted by Artist - Title - so fo...
  • 455 Views
  • 0 replies
  • 2 likes
  • 455 Views
  • 0 replies
  • 2 likes

Play all songs by an artist

PlanPremiumCountryUSDevicePixel 2XLOperating SystemAndroid Oreo My Question or IssueHow do you play all songs by a particular artist? the Spotify UI is one of the worst pieces of trash, I've seen in a while. It's 2019, and I can't believe that this f...

  • Regular
  • Plan Premium Country US Device Pixel 2XL Operating System Android Oreo   My Question or Issue How do you play all songs by a particular artist?   the Spotify UI is one o...
  • Loganizzi
  • Regular
  • 338 Views
  • 2 replies
  • 0 likes
  • 338 Views
  • 2 replies
  • 0 likes

Music pauses when screen locks

PlanPremiumCountryUK, although trying to listen in Spain currentlyDeviceSamsung Galaxy S10+Operating SystemAndroid My Question or IssueListening to music fine but soon after the screen goes off, in to screen lock mode the music shuts off. I press a b...

  • Visitor
  •   Plan Premium Country UK, although trying to listen in Spain currently Device Samsung Galaxy S10+ Operating System Android   My Question or Issue Listening to music fine but soo...
  • hlgollop
  • Music Fan
  • 3637 Views
  • 12 replies
  • 8 likes
  • 3637 Views
  • 12 replies
  • 8 likes

I can't download a playlist with songs added from a computer

PlanPremiumCountryBrazilDeviceMotorola Moto G4Operating SystemAndroid Nougat 7.0 My Question or IssueI have a playlist where I have some songs added from my computer. When you try to download this playlist through Spotify Lite, the checkbox simply di...

  • Regular
  • Plan Premium Country Brazil Device Motorola Moto G4 Operating System Android Nougat 7.0   My Question or Issue I have a playlist where I have some songs added from my computer. When yo...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify slow at opening albuns/artist on new update

PlanPremiumCountryPortugalOperating SystemAndroid I didn't like the new podcast emphasis update. First of all, the app started to become very slow at opening albuns and artists (10 seconds to open an album!!), and I assume that this bug is triggered ...

  • Casual Listener
  • Plan Premium Country Portugal Operating System Android   I didn't like the new podcast emphasis update. First of all, the app started to become very slow at opening albuns and artists (10...
  • Maniacshouse
  • Newbie
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Spotify keeps pausing randomly

PlanPremiumCountryFinlandDeviceSamsung Galaxy Note10+Operating SystemAndroid Pie 9 My Question or IssueSpotify keeps pausing randomly, this happens with both of my headphones (Bose QC35II and AKG earphones). I reinstalled Spotify and restarted my pho...

  • Casual Listener
  • Plan Premium Country Finland Device Samsung Galaxy Note10+ Operating System Android Pie 9   My Question or Issue Spotify keeps pausing randomly, this happens with both of my headphones...
  • Noah
  • Spotify Star
  • 2248 Views
  • 3 replies
  • 0 likes
  • 2248 Views
  • 3 replies
  • 0 likes

Instagram stories

PlanremiumCountryTurkeyDeviceXiaomi Mi A8Operating System Android 9 My Question or IssueWhen I tap share button in app, I can not see share on Instagram stories options. Here is the screenshot. I need help about this

  • Casual Listener
  • Plan remium Country Turkey Device Xiaomi Mi A8 Operating System  Android 9   My Question or Issue When I tap share button in app, I can not see share on Instagram stories options....
  • m7iki21mbtj1rmp
  • Casual Listener
  • 556 Views
  • 4 replies
  • 0 likes
  • Instagram Stories
  • 556 Views
  • 4 replies
  • 0 likes

Song stops at 2.54Goodbyes by Post Malone.Is it normal?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Nazaameer
  • Newbie
  • 994 Views
  • 3 replies
  • 1 likes
  • 994 Views
  • 3 replies
  • 1 likes

Playlist sorting issue

PlanPremiumCountryFranceDeviceHuawei Mate 20Operating SystemAndroid 9 Hello everyone,I have an issue with the sorting of my playlists. When I sort them by artists it's fine everything is in order: sorted by album, and the titles are sorted just like ...

  • Visitor
  • Plan Premium Country France Device Huawei Mate 20 Operating System Android 9   Hello everyone, I have an issue with the sorting of my playlists. When I sort them by artists it's fine e...
  • 226 Views
  • 0 replies
  • 2 likes
  • 226 Views
  • 0 replies
  • 2 likes

The New UI Sucks

Hello everyone,,I've been using spotify for almost 4 years now and it's been great. Then this new update with the change in UI came out. It's been a couple months and I hated it at first but I thought I'd try it. A couple months of this and I still h...

  • Casual Listener
  • Hello everyone,, I've been using spotify for almost 4 years now and it's been great. Then this new update with the change in UI came out. It's been a couple months and I hated it at first but I th...
  • james_spotify85
  • Regular
  • 320 Views
  • 1 replies
  • 1 likes
  • Android
  • 320 Views
  • 1 replies
  • 1 likes

Remove songs from playlist algorithms?

I've listened to a few commedy shows on Spotify and really enjoyed them. Unfortunately, these "tracks" are being added to automatic playlists like "Your Summer Rewind" or "Your Top Songs 2017". Is there anyway to remove them from the list? It's great...

  • Casual Listener
  • I've listened to a few commedy shows on Spotify and really enjoyed them. Unfortunately, these "tracks" are being added to automatic playlists like "Your Summer Rewind" or "Your Top Songs 2017". Is th...
  • Eleanor31
  • Casual Listener
  • 1859 Views
  • 2 replies
  • 3 likes
  • 1859 Views
  • 2 replies
  • 3 likes

Superuser Contribution Play controls are invisible on lock screen when no notifications are allowed

Plan PremiumCountryUK DevicePixel 3AOperating SystemAndroid 9 Hello, here's my issue: I don't want to see any notification on my lock screen, so I selected "Don't show notifications at all" under the lock screen preferences in my device settings.If I...

  • Regular
  • Plan  Premium Country UK   Device Pixel 3A Operating System Android 9   Hello, here's my issue:   I don't want to see any notification on my lock screen, so I selected...
  • taiman
  • Regular
  • 1462 Views
  • 4 replies
  • 0 likes
  • 1462 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't receive phone calls when using Spotify in my car

PlanPremiumCountryIndonesia DeviceREDMI K20 proOperating SystemAndroid 9 My Question or IssueWhenever I use Spotify in my car and a call comes in, the music will stop for a second then continue playing. My ringtone didn't play and there was nothing o...

  • Casual Listener
  • Plan Premium Country Indonesia  Device REDMI K20 pro Operating System Android 9   My Question or Issue Whenever I use Spotify in my car and a call comes in, the music will stop fo...
  • Daisy
  • Spotify Legend
  • 1033 Views
  • 1 replies
  • 0 likes
  • 1033 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution I can't change the volume on my Xbox One

PlanFreeCountryUnited StatesDeviceMicrosoft Xbox One, Samsung Galaxy J7 AndroidOperating SystemAndroid OS 7.1.1 My Question or IssueI can't change the volume from my Xbox one, even while listening to music on it. I can only change the volume from my ...

  • Casual Listener
  • Plan Free Country United States Device Microsoft Xbox One, Samsung Galaxy J7 Android Operating System Android OS 7.1.1   My Question or Issue I can't change the volume from my Xbox one...
  • Daisy
  • Spotify Legend
  • 10934 Views
  • 3 replies
  • 0 likes
  • Ongoing Issues
    Xbox One
  • 10934 Views
  • 3 replies
  • 0 likes

Superuser Contribution app waiting for download

PlanPremiumCountryCanadaDeviceSamsung Galaxy 8Operating SystemAndroid 9 My Question or Issueapp had started stopping through songs, crashing etc. I uninstalled it and now can't reinstall 'waiting for download'. Found out about clearing cache etc afte...

  • Visitor
  •   Plan Premium Country Canada Device Samsung Galaxy 8 Operating System Android 9   My Question or Issue app had started stopping through songs, crashing etc.  I uninsta...
  • Daisy
  • Spotify Legend
  • 367 Views
  • 1 replies
  • 1 likes
  • 367 Views
  • 1 replies
  • 1 likes