Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52157 Views
  • 67 replies
  • 25 likes
  • 52157 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882255 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882255 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27496 Views
  • 4 replies
  • 0 likes
  • 27496 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't make a radio

PlanPremiumCountryPolandDevicePixel 3Operating SystemAndroid My Question or IssueI'm trying to make a radio of mixed styles, using playlist radio feature. Unfortunately it only plays same short list of artists(just different songs) and repeats itself...

  • Casual Listener
  • Plan Premium Country Poland Device Pixel 3 Operating System Android   My Question or Issue I'm trying to make a radio of mixed styles, using playlist radio feature. Unfortunately it on...
  • hilly1238300
  • Visitor
  • 507 Views
  • 5 replies
  • 1 likes
  • 507 Views
  • 5 replies
  • 1 likes

Superuser Contribution Daily Playlist disables Bluetooth based back skip.

PlanPremium FamilyCountryUSADeviceMoto Z3Operating SystemAndroid Nugat I listen to Daily Mix (1) constantly. Eventually the back skip button becomes disabled for bluetooth devices (i.e. listening in car or with bluetooth headset)and is ignored when u...

  • Regular
  • Plan Premium Family Country USA Device Moto Z3 Operating System Android Nugat   I listen to Daily Mix (1) constantly.  Eventually the back skip button becomes disabled for bluetoot...
  • Tinokins
  • Visitor
  • 1663 Views
  • 9 replies
  • 0 likes
  • 1663 Views
  • 9 replies
  • 0 likes

Spotify playlists in wrong order when adding songs

PlanPremiumCountryNorway DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueRecently, when I want to add a new song to one of my playlists, they're displayed in a seemingly random order. I have more than 120 playlists, so it takes me A...

  • Casual Listener
  • Plan Premium Country Norway  Device Samsung Galaxy 8 Operating System Android   My Question or Issue Recently, when I want to add a new song to one of my playlists, they're displa...
  • roseen
  • Newbie
  • 1108 Views
  • 4 replies
  • 4 likes
  • 1108 Views
  • 4 replies
  • 4 likes

Visual size small

The image in the notification bar is not of normal size. PlanPremiumCountryTurkey Device(Lg G5 )Operating System( Android Oreo )

  • Casual Listener
  • The image in the notification bar is not of normal size.  Plan Premium Country Turkey    Device (Lg G5 ) Operating System ( Android Oreo )
  • 21f1b-_yszfwc
  • Casual Listener
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Moto Z2 force edition steering wheel controls

PlanPremiumCountryU.S. DeviceMoto Z2 force editionOperating SystemAndroid 9 Ever since I updated to Android 9 the steering wheel controls in my car aren't working with Spotify. It will skip one song when you open the app but then it will no longer wo...

  • Visitor
  • Plan Premium Country U.S.   Device Moto Z2 force edition Operating System Android 9   Ever since I updated to Android 9 the steering wheel controls in my car aren't working with S...
  • Emirbys
  • Visitor
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Spotify does not work on the new Moto G

So I just got my new Moto G (the one with LTE and a microsd card reader) and spotify just won't work with it! When I start it the screen is the spotify grey background but with the settings tab to the left. However I cannot press anyhting or use the ...

  • Regular
  • So I just got my new Moto G (the one with LTE and a microsd card reader) and spotify just won't work with it! When I start it the screen is the spotify grey background but with the settings tab to th...
  • richardtc17
  • Visitor
  • 8878 Views
  • 12 replies
  • 0 likes
  • 8878 Views
  • 12 replies
  • 0 likes

Sort by album secondary sorts by time added

PlanPremiumCountryCanadaDevicePixel 2Operating SystemAndroid Pie My Question or IssuePlaylists that are sorted by album then exited will secondary sort in the order they are added instead of the album song order. The order can be temporarily fixed by...

  • Newbie
  • Plan Premium Country Canada Device Pixel 2 Operating System Android Pie   My Question or Issue Playlists that are sorted by album then exited will secondary sort in the order they are ...
  • 1417 Views
  • 0 replies
  • 0 likes
  • 1417 Views
  • 0 replies
  • 0 likes

Time to leave

I'm not expecting nothing good hier since apps suport was killed. (cause of Lazify)Now Wifgets are killed. What is next ? remote control of other spotify devices?Now its realy time to leave.Such big companies can only learn a lesson via losing money.

  • Casual Listener
  • I'm not expecting nothing good hier since apps suport was killed. (cause of Lazify) Now Wifgets are killed. What is next ? remote control of other spotify devices? Now its realy time to leave. Suc...
  • osornios
  • Spotify Star
  • 660 Views
  • 2 replies
  • 9 likes
  • Android
    Subscription
  • 660 Views
  • 2 replies
  • 9 likes

Can Android TV get a 'shuffle playlist' button?

I use spotify on my Sony Android TV (not an android tv box), even though it started crashing a lot lately. I listen to playlists, since that's about all you can do anyways, but I like to shuffle the larger playlists. To do this, I need to play a song...

  • Gig Goer
  • I use spotify on my Sony Android TV (not an android tv box), even though it started crashing a lot lately. I listen to playlists, since that's about all you can do anyways, but I like to shuffle the ...
  • 984 Views
  • 0 replies
  • 2 likes
  • Android TV
  • 984 Views
  • 0 replies
  • 2 likes

Songs playing twice on artist page

PlanPremiumCountryBrazilDeviceAsus ZenFone 4Operating SystemAndroid 8.0 My Question or IssueWhen I play shuffle on an artist's plage, the automated playlist creates a playlist with duplicated songs immediately one after the other. You can see this in...

  • Newbie
  •   Plan Premium Country Brazil Device Asus ZenFone 4 Operating System Android 8.0   My Question or Issue When I play shuffle on an artist's plage, the automated playlist creates a...
  • 397 Views
  • 0 replies
  • 0 likes
  • Android
    artist's page
    bug
    shuffle
  • 397 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I find my playlist on Android mobile

PlanFree/PremiumNote 9Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Note 9 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 1829 Views
  • 2 replies
  • 0 likes
  • 1829 Views
  • 2 replies
  • 0 likes

[Android] Lock Screen not showing up

PlanPremiumCountryNLDeviceOnePlus 3Operating SystemAndroid 9 My Question or IssueSpotify on my mobile has never showned the playing music on my lock screen, I tried every possible settings, no luck! I want to be able to check, pause, stop songs via d...

  • Casual Listener
  • Plan Premium Country NL Device OnePlus 3 Operating System Android 9   My Question or Issue Spotify on my mobile has never showned the playing music on my lock screen, I tried every pos...
  • 456 Views
  • 0 replies
  • 1 likes
  • 456 Views
  • 0 replies
  • 1 likes

Bug app on Android

Spotify PremiumCountry France Device Redmi Note 7Operating System Android Hi,For two days now, I am encountering a bug with the app on my phone. I tried to download a lot of podcasts yesterday, before travelling, and now I can't open the app on my ph...

  • Visitor
  • Spotify Premium Country France   Device Redmi Note 7 Operating System Android   Hi, For two days now, I am encountering a bug with the app on my phone. I tried to download a lot...
  • julianzap
  • Regular
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Superuser Contribution Instagram Stories

Buenas, tengo un problema. No puedo compartir canciones de Spotify a Instagram Stories. Tengo ambas aplicaciones actualizadas e intentado borrando caché y desinstalando las aplicaciones, aún así no tengo solución.Mi modelo de celular es un Moto g6 pl...

  • Casual Listener
  • Buenas, tengo un problema. No puedo compartir canciones de Spotify a Instagram Stories. Tengo ambas aplicaciones actualizadas e intentado borrando caché y desinstalando las aplicaciones, aún así no t...
  • julianzap
  • Regular
  • 857 Views
  • 3 replies
  • 0 likes
  • 857 Views
  • 3 replies
  • 0 likes

Storage location option has gone

PlanPremiumCountry PolandDeviceSamsung Galaxy S8+Operating System, Android 8.0 My Question or Issue I just noticed that spotify setting no longer allows me to select a data storage location and I can only guess this is to do with a fix for music undo...

Screenshot.png
  • Community Legend
  • Plan Premium Country  Poland Device Samsung Galaxy S8+ Operating System, Android 8.0   My Question or Issue  I just noticed that spotify setting no longer allows me to se...
  • loggyboy
  • Regular
  • 639 Views
  • 3 replies
  • 1 likes
  • 639 Views
  • 3 replies
  • 1 likes

Android Auto and widget problem

My Question or IssueSpotify, did you know that the Android Auto use the widget to work? Know it, because now he says that spotify doesn't work and so i have to use the phone while i'm driving, not the best option

  • Visitor
  • My Question or Issue Spotify, did you know that the Android Auto use the widget to work? Know it, because now he says that spotify doesn't work and so i have to use the phone while i'm driving, not ...
  • 551 Views
  • 0 replies
  • 0 likes
  • Android Auto.
    Widget
  • 551 Views
  • 0 replies
  • 0 likes

Spotify starts playing after saying OK Google

PlanPremiumCountryNorwayDeviceHuawei P20 Pro Operating SystemAndroid 9 My Question or IssueWhen I am in the car and listening to music, I often want to use Google Assistant. So I pause Spotify and say OK Google. Now the music starts playing again jus...

  • Visitor
  • Plan Premium Country Norway Device Huawei P20 Pro  Operating System Android 9   My Question or Issue When I am in the car and listening to music, I often want to use Google Assist...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Changing library on PC keeps changing library playing on phone

Recently (about past 2weeks) when ever i change the playing library on my phone it changes the playing library on my PC and vice verser. Its only started around 2 weeks ago and is annoying. NOt sure if its a setting but how do i stop it

  • Visitor
  • Recently (about past 2weeks) when ever i change the playing library on my phone it changes the playing library on my PC and vice verser.   Its only started around 2 weeks ago and is ...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Playlist issue

PlanPremiumCountrySwedenDeviceSamsung S9 + (SM-G965F) Operating SystemAndroid 94.9.59 - 16381285 My Question or IssueWhen adding songs to playlist, playlists comes up in random order, newest playlist are not first, order is not the same as normal in ...

  • Casual Listener
  •   Plan Premium Country Sweden Device Samsung S9 + (SM-G965F)   Operating System Android 9 4.9.59 - 16381285   My Question or Issue When adding songs to playlist,  pla...
  • hnsn
  • Casual Listener
  • 562 Views
  • 3 replies
  • 1 likes
  • 562 Views
  • 3 replies
  • 1 likes

Me bloquea música local en Android

Cargue archivos locales desde la Spotify en PC y los descargué en Android pero estoy teniendo un problema con una cancion en especifico. Me bloquea la canción "Afilando los Cuchillos", como esta no está en Spotify la agregue desde los archivos locale...

image.png
  • Visitor
  • Cargue archivos locales desde la Spotify en PC y los descargué en Android pero estoy teniendo un problema con una cancion en especifico.     Me bloquea la canción "Afilando los Cuchi...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes