Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 62403 Views
  • 68 replies
  • 26 likes
  • 62403 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28531 Views
  • 5 replies
  • 0 likes
  • 28531 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Lite ?!?!

My Question or Issue I was wondering why not doing a Lite version of the app for Spotify?Since months we are getting upgrades that indrocue bugs and lag. All this particular new design and stuff is just useless for who just want to listen the music.S...

  • Music Fan
  •   My Question or Issue   I was wondering why not doing a Lite version of the app for Spotify? Since months we are getting upgrades that indrocue bugs and lag. All this particular new de...
  • Peter
  • Spotify Legend
  • 634 Views
  • 1 replies
  • 0 likes
  • 634 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logout when offline

PlanFamily CountryItaly DeviceBQ Aquaris X Operating SystemAndroid My Question or IssueHi everyone. The app logged me out after an automatic update while i was in offline mode.Everytime I try to log in now (either using facebook, username or email), ...

  • Newbie
  • Plan Family   Country Italy   Device BQ Aquaris X   Operating System Android   My Question or Issue Hi everyone. The app logged me out after an automatic update while...
  • Peter
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Spotify only plays about 30 seconds of each song on Galaxy 8+

PlanPremiumCountryUSA DeviceSamsung Galaxy 8+Operating SystemAndroid My Question or IssueSuddenly no matter what playlist I'm playing, Spotify moves to the next song after only 30 seconds or so. I've seen this topic posted from as far back as 2016, b...

  • Casual Listener
  • Plan Premium Country USA   Device Samsung Galaxy 8+ Operating System Android   My Question or Issue Suddenly no matter what playlist I'm playing, Spotify moves to the next song a...
  • 317 Views
  • 0 replies
  • 0 likes
  • 317 Views
  • 0 replies
  • 0 likes

Superuser Contribution How do I shuffle all songs in my library. Feature is gone since update

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 351 Views
  • 1 replies
  • 2 likes
  • 351 Views
  • 1 replies
  • 2 likes

Superuser Contribution 'Partially' Premium

I have bought premium plan for about 8 euros, it end in August. When I'm log in on browser it shows Premium. In application I can listen to one song without shuffling or commercials, also skip songs.What I can't do is download song. Everytime I have ...

  • Newbie
  • I have bought premium plan for about 8 euros, it end in August. When I'm log in on browser it shows Premium. In application I can listen to one song without shuffling or commercials, also skip songs....
  • Peter
  • Spotify Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Lecture ecran eteint

Bonjour, depuis une récente mise à jour, la lecture s'arrête lorsque le téléphone(Samsung S8+) passe en veille(écran noir) et reprend dès que je le sors de la veille. Quelle est la solution?

  • Newbie
  • Bonjour,   depuis une récente mise à jour, la lecture s'arrête lorsque le téléphone(Samsung S8+) passe en veille(écran noir) et reprend dès que je le sors de la veille.   Quelle est la ...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

Superuser Contribution Unable to search by artist in android auto

PremiumCountry DeviceMoto G4Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen connecting to my car using full link, I cannot search by artist, it doesn't do anything and times out. Searching by album is ok however. Any ...

  • Newbie
  •     Premium Country   Device Moto G4 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When connecting to my car using full link, I c...
  • Peter
  • Spotify Legend
  • 1596 Views
  • 1 replies
  • 0 likes
  • 1596 Views
  • 1 replies
  • 0 likes

Superuser Contribution Turning on the explicit filter in spotify app

Hi. It's great to be back in the community. I have something to ask. I like all kinds of music, and so does my mom. We'll pretty much listen to anything we want!! Unfortenely, she has a rule we're I can't play explicit tagged music on my Spotify, and...

  • Casual Listener
  • Hi. It's great to be back in the community. I have something to ask. I like all kinds of music, and so does my mom. We'll pretty much listen to anything we want!! Unfortenely, she has a rule we're I ...
  • Peter
  • Spotify Legend
  • 9089 Views
  • 1 replies
  • 0 likes
  • 9089 Views
  • 1 replies
  • 0 likes

instagram I can not share in stories the music

I have 2 devices an android (samsung galaxy s9 +) and one ios (ipad 2017), in ios i can share the songs, already in android not, and wanted to solve the problem in android, already tried the solution to put 2 bills but it was temporary this solution....

  • Newbie
  • I have 2 devices an android (samsung galaxy s9 +) and one ios (ipad 2017), in ios i can share the songs, already in android not, and wanted to solve the problem in android, already tried the solution...
  • 226 Views
  • 0 replies
  • 0 likes
  • 226 Views
  • 0 replies
  • 0 likes

Solved!! No songs and Playlists empty

PlanFreeCountryTurkeyDeviceLG G2Operating SystemAndroid Lollipop My Question or IssueAny playlist I click on is empty, I can't search for any songs, there is pretty much nothing on the app. I can only see a song if I open it on my computer and it sho...

  • Casual Listener
  •   Plan Free Country Turkey Device LG G2 Operating System Android Lollipop   My Question or Issue Any playlist I click on is empty, I can't search for any songs, there is pretty m...
  • ReddVV
  • Casual Listener
  • 2793 Views
  • 1 replies
  • 0 likes
  • 2793 Views
  • 1 replies
  • 0 likes

Solved!! No songs show up.

PlanPremiumDeviceLG G2Operating SystemAndroid Lollipop My Question or IssueI open the app and there are no songs, all the playlists say they are empty, when i try to search it says something went wrong. I can't access any song.I've tried reinstalling...

  • Casual Listener
  • Plan Premium Device LG G2 Operating System Android Lollipop   My Question or Issue I open the app and there are no songs, all the playlists say they are empty, when i try to search it sa...
  • ReddVV
  • Casual Listener
  • 509 Views
  • 1 replies
  • 0 likes
  • 509 Views
  • 1 replies
  • 0 likes

Update Introduced Lag

PlanPremiumCountryCanadaDeviceSamsung Galaxy S8Operating SystemAndroid Version 8.0.0 My Question or Issue I'm running 8.4.95.785, and this update and the last have made loading times super slow. It used to be almost instant to go from menu to menu, o...

  • Regular
  • Plan Premium Country Canada Device Samsung Galaxy S8 Operating System Android Version 8.0.0   My Question or Issue   I'm running 8.4.95.785, and this update and the last have mad...
  • RineNight
  • Casual Listener
  • 2367 Views
  • 19 replies
  • 4 likes
  • 2367 Views
  • 19 replies
  • 4 likes

Recently played / favorites behavior

I'm using the Mac OSX desktop app on the free plan. Until recently, when I clicked "play" on an album in my recently played list, it only played the songs I had favorited on that album. Recently, though, when I click "play," it plays all songs on the...

  • Newbie
  • I'm using the Mac OSX desktop app on the free plan.   Until recently, when I clicked "play" on an album in my recently played list, it only played the songs I had favorited on that album.&nbsp...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Song filtering hides last song

Galaxy s8+, Premium sub.Filtering my liked songs gives a list where the last song in the list is covered by the bar at the bottom of the app that shows the currently playing song. If I filter for a list and scroll to the bottom, it is always half cut...

  • Regular
  • Galaxy s8+, Premium sub. Filtering my liked songs gives a list where the last song in the list is covered by the bar at the bottom of the app that shows the currently playing song. If I filter for a...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

'Library Full' error message - but my storage is nearly empty!

PlanPremiumCountryUKDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueI keep on getting an error message saying that my 'library is full' and that I 'need to remove more music' to continue downloading songs for usage offline. However, t...

  • Newbie
  • Plan Premium Country UK Device Huawei P20 Pro Operating System Android   My Question or Issue I keep on getting an error message saying that my 'library is full' and that I 'need to re...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Latest update from spotify on android

i find that the latest update for spotify premium on android sets the user interface back quite a bit and i think its trash. I have had songs randomly stop or start over. There is a long delay to try to do anything. One of my biggest issues is splitt...

  • Newbie
  • i find that the latest update for spotify premium on android sets the user interface back quite a bit and i think its trash. I have had songs randomly stop or start over. There is a long delay to try...
  • ngane22
  • Newbie
  • 419 Views
  • 1 replies
  • 2 likes
  • 419 Views
  • 1 replies
  • 2 likes

Android: I can't Shuffle Everytime I chose a new song

PlanPremiumCountryMalaysiaDevice(Samsung Galaxy 6+ Edge)Operating System(Android N) My Question or IssueI'm having problem whenever I chose a brand new song in the Liked Playlist. For example if I was scrolling for a song that I like I would just pre...

  • Newbie
  •   Plan Premium Country Malaysia Device (Samsung Galaxy 6+ Edge) Operating System (Android N)   My Question or Issue I'm having problem whenever I chose a brand new song in the Li...
  • MaxieWoxy
  • Roadie
  • 327 Views
  • 1 replies
  • 2 likes
  • 327 Views
  • 1 replies
  • 2 likes

Shuffle turns off once you play a song from your 'Liked Songs'

PlanPremiumCountryRomaniaDeviceXiaomi Mi A1Operating SystemAndroid Pie My Question or IssueHey, for some reason whenever I tap play on a song in my 'Liked Songs' playlist, shuffle turns off automatically. It used to be always on if you set it so but ...

  • Casual Listener
  •   Plan Premium Country Romania Device Xiaomi Mi A1 Operating System Android Pie   My Question or Issue Hey, for some reason whenever I tap play on a song in my 'Liked Songs' play...
  • MaxieWoxy
  • Roadie
  • 472 Views
  • 1 replies
  • 0 likes
  • shuffle
  • 472 Views
  • 1 replies
  • 0 likes

Shuffle all songs in library

So every so often I like to shuffle all the songs I've added to my library. Thanks to the new UI that seems to be impossible. Either bring this functionality back or please tell me how to do this with going through and liking hundreds of songs.

  • Newbie
  • So every so often I like to shuffle all the songs I've added to my library. Thanks to the new UI that seems to be impossible. Either bring this functionality back or please tell me how to do this wit...
  • MaxieWoxy
  • Roadie
  • 325 Views
  • 1 replies
  • 1 likes
  • 325 Views
  • 1 replies
  • 1 likes

Song repeats

PlanPremiumCountryAmericaDeviceMoto G6 Play My Question or IssueI've been having an issue recently where any time I listen to a new artist on shuffle the song playing will repeat itself once or even multiple times before playing a new one. I don't ha...

  • Newbie
  •   Plan Premium Country America Device Moto G6 Play   My Question or Issue I've been having an issue recently where any time I listen to a new artist on shuffle the song playing wil...
  • GaroT
  • Newbie
  • 342 Views
  • 1 replies
  • 1 likes
  • 342 Views
  • 1 replies
  • 1 likes