Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42928 Views
  • 66 replies
  • 25 likes
  • 42928 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878251 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878251 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26444 Views
  • 4 replies
  • 0 likes
  • 26444 Views
  • 4 replies
  • 0 likes

Superuser Contribution Spotify is unable to play an album or a playlist correctly

PlanPremiumCountrySweden DeviceNexus 6p Operating SystemAndroid 8.1.0 My Question or IssueThis is the same on all my desktop and mobile devices. Spotify seems completely unable to clear its memory of irrelevant tracks when I click the Play button nex...

  • Gig Goer
  • Plan Premium Country Sweden   Device Nexus 6p   Operating System Android 8.1.0   My Question or Issue This is the same on all my desktop and mobile devices. Spotify seems c...
  • Selmisha_Green
  • Newbie
  • 345 Views
  • 3 replies
  • 1 likes
  • 345 Views
  • 3 replies
  • 1 likes

Back button not working on bluetooth

PlanPremiumCountryUSADevicePixel Xl (Gen 1)Operating SystemAndroid Oreo My Question or IssueWhen connecting via Bluetooth or Android auto to my radio, the back button and sometimes forward button do not work where as they do on apps like Doubletwist ...

  • Newbie
  •   Plan Premium Country USA Device Pixel Xl (Gen 1) Operating System Android Oreo   My Question or Issue When connecting via Bluetooth or Android auto to my radio, the back b...
  • 375 Views
  • 0 replies
  • 0 likes
  • 375 Views
  • 0 replies
  • 0 likes

Superuser Contribution [connect] TV not on Devices list on my phone

PlanPremiumCountryRomaniaDeviceXiaomi Pocophone F1Operating SystemAndroid I'm trying to connect Spotify to my Samsung TV. However, the TV does not appear in my Devices list, but does appear on another Android phone and on my desktop. I am in the same...

  • Regular
  • Plan Premium Country Romania Device Xiaomi Pocophone F1 Operating System Android   I'm trying to connect Spotify to my Samsung TV. However, the TV does not appear in my Devices list, bu...
  • bogdanc2011
  • Regular
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Accessing playlists from laptop on mobile phone

PlanPremiumCountryUnited StatesDeviceSamsung S9+ (Mobile). Lenovo Legion Y520 (Laptop)Operating SystemAndroid 9 (Mobile), Windows 10 (Laptop)My Question or IssueI have some music on my laptop that I would like to access through Android. I have attemp...

  • Casual Listener
  • Plan Premium Country United States Device Samsung S9+ (Mobile). Lenovo Legion Y520 (Laptop) Operating System Android 9 (Mobile), Windows 10 (Laptop) My Question or Issue I have some music on...
  • 246 Views
  • 0 replies
  • 0 likes
  • 246 Views
  • 0 replies
  • 0 likes

new UI

PlanPremiumCountryNLDeviceSamsung Galaxy A8 2018Operating SystemAndroid pie My Question or IssueBring The New Look To my Libary

  • Visitor
  • Plan Premium Country NL Device Samsung Galaxy A8 2018 Operating System Android pie   My Question or Issue Bring The New Look To my Libary ❤️
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Available devices not showing

None of PlanPremiumCountryUkDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueMy TV is not appearing on my app's available devices list. I am using the app on both devices, trying to connect with Spotify Connect. Both are on the ...

  • Newbie
  • None of  Plan Premium Country Uk Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue My TV is not appearing on my app's available devices list. I am...
  • 392 Views
  • 0 replies
  • 0 likes
  • 392 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can't switch to external storage

PlanPremiumCountryUsa DeviceMoto g 6 playOperating SystemAndroid 8.0.0 My Question or IssueI've performed a"clean reboot" of Spotify on my phone and am still having this issue when trying to switch storage to my micro SD card. In the settings menu, n...

  • Casual Listener
  • Plan Premium Country Usa   Device Moto g 6 play Operating System Android 8.0.0   My Question or Issue I've performed a"clean reboot" of Spotify on my phone and am still having th...
  • BriaCF
  • Casual Listener
  • 744 Views
  • 2 replies
  • 0 likes
  • Android
    android 8.0.0
    micro SD
    storage
  • 744 Views
  • 2 replies
  • 0 likes

Song name incorrect

PlanPremiumCountryUSAOperating SystemAndroid 7My Question or IssueOn my samsung tablet my bologna by "weird al" yankovic shows up as song 10 by artist 10. The audio is the same and it still shows up on albums and playlists

  • Newbie
  • Plan Premium Country USA Operating System Android 7 My Question or Issue On my samsung tablet my bologna by "weird al" yankovic shows up as song 10 by artist 10. The audio is the same and it s...
  • CryticalAce
  • Community Legend
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

music randomly pauses when screen is off, no battery saver, press power button music starts

Plan/PremiumCountryAustralia DeviceSamsung Galaxy s9plusOperating SystemAndroid Pie My Question or Issue I have music downloaded to the app, latest app2019, June 9 Latest Samsung Android Pie updates,Battery saver is off, I have reset the phone to rem...

  • Casual Listener
  • Plan /Premium Country Australia   Device Samsung Galaxy s9plus Operating System Android Pie   My Question or Issue   I have music downloaded to the app, latest app 2019, J...
  • CryticalAce
  • Community Legend
  • 1852 Views
  • 1 replies
  • 3 likes
  • Android
    pause
    randomly
  • 1852 Views
  • 1 replies
  • 3 likes

Android Lock Screen Cover

PlanPremium CountryThe Netherlands DeviceOnePlus 6T Operating SystemAndroid 9, OxygenOS My Question or IssueJust to get this clear, almost all of Spotify's updates are awesome, but this one.. Since a few months back Spotify has implemented a feature ...

  • Casual Listener
  • Plan Premium   Country The Netherlands   Device OnePlus 6T   Operating System Android 9, OxygenOS   My Question or Issue Just to get this clear, almost all of Spotify...
  • CryticalAce
  • Community Legend
  • 873 Views
  • 1 replies
  • 1 likes
  • album art
    Android
    android lock album art
    android lock cover
    cover
    lock screen
  • 873 Views
  • 1 replies
  • 1 likes

Spotify crashes when I search for a song in playlist while there is already a song in q, I have unin

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OlciOn
  • Composer
  • 382 Views
  • 1 replies
  • 0 likes
  • Help
  • 382 Views
  • 1 replies
  • 0 likes

Spotify information not showing in my car via Bluetooth.

PlanPremiumCountryUkDeviceOneplus2 Operating SystemOxygenOS 3.6.1 My Question or IssueWhen playing songs in my car none of the information shows on my screen. It used to and then stopped, but I haven't changed anything on phone or the car. The car is...

  • Newbie
  • PlanPremium Country Uk Device Oneplus2  Operating System OxygenOS 3.6.1   My Question or Issue When playing songs in my car none of the information shows on my screen. It used to a...
  • 389 Views
  • 0 replies
  • 0 likes
  • 389 Views
  • 0 replies
  • 0 likes

Google Clock and Spotify

PlanPremiumCountryUSADeviceSamsung Galaxy s10eOperating SystemAndroid 9 My Question or IssueI have Spotify set to play as my alarm in Google Clock in the morning. But instead it makes a general beeping sound and says "Spotify not installed." I can't ...

  • Newbie
  • Plan Premium Country USA Device Samsung Galaxy s10e Operating System Android 9   My Question or Issue I have Spotify set to play as my alarm in Google Clock in the morning. But instead...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Music from "My music" doesn't synchronize

PlanPremiumCountrySwitzerlandDeviceSamsung J8 My Question or IssueMy phone display in gray the music from the folder "My music" and when I try to listen to them, it doesn't do anything. When I try with my Pc on, the music start on my pc. Thanks in ad...

  • Newbie
  • Plan Premium Country Switzerland Device Samsung J8   My Question or Issue My phone display in gray the music from the folder "My music" and when I try to listen to them, it doesn't do an...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Superuser Contribution Shuffle on small artists plays every song twice in a row

Hi! I listen to a lot of small independent artists, and I've noticed for a while now that when I use the shuffle button almost every song is added to the play queue twice in a row. Quite frustrating to have this kind of silly bug in such a basic feat...

  • Newbie
  • Hi! I listen to a lot of small independent artists, and I've noticed for a while now that when I use the shuffle button almost every song is added to the play queue twice in a row. Quite frustrating ...
  • Peter
  • Spotify Legend
  • 921 Views
  • 1 replies
  • 0 likes
  • Android
    bug
    shuffle
  • 921 Views
  • 1 replies
  • 0 likes

Superuser Contribution Downloads changing location

PlanPremiumCountryUk DeviceSamsung Galaxy S10eOperating SystemAndroid Pie My Question or IssueI've seen people mention in other posts that they've experienced their downloads changing location from an SD card to their internal storage upon reboot. Ho...

  • Newbie
  • Plan Premium Country Uk   Device Samsung Galaxy S10e Operating System Android Pie   My Question or Issue I've seen people mention in other posts that they've experienced their do...
  • Katerina
  • Spotify Legend
  • 806 Views
  • 1 replies
  • 0 likes
  • 806 Views
  • 1 replies
  • 0 likes

Songs are skipped automatically

PlanPremiumCountryGermanyDeviceOnePlus 6Operating SystemAndroid 9Spotify Version8.5.8.567 My Question or IssueFrom time to time the app starts skipping songs automatically with irregular intervals of 1 to 3 seconds. The problem can be solved by resta...

  • Newbie
  • Plan Premium Country Germany Device OnePlus 6 Operating System Android 9 Spotify Version 8.5.8.567   My Question or Issue From time to time the app starts skipping songs automatica...
  • 446 Views
  • 0 replies
  • 0 likes
  • bug
    playback
    Skipping songs
  • 446 Views
  • 0 replies
  • 0 likes

[Partnerships] Spotify on Apple Watch

Plan MonthlyFree/PremiumCountry UK DeviceSamsung S10+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen my display times out and my phone turns off, so do my earbuds. This also happens with Alexa. I've checked my phone b...

  • Casual Listener
  • Plan Monthly Free/Premium Country UK   Device Samsung S10+ Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue When my display times out and my ph...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

Superuser Contribution Problems to share Instagram Stories

PlanPremiumCountryBrazilDeviceSamsung Galaxy S8 SM-G950FDOperating SystemAndroid 9Spotify8.5.7.999Instagram93.0.1.19.102 IssueI had the function of sharing songs from Spotify by Stories. But I lost it some updates ago. I complained several times and ...

  • Casual Listener
  • Plan Premium Country Brazil Device Samsung Galaxy S8 SM-G950FD Operating System Android 9 Spotify 8.5.7.999 Instagram 93.0.1.19.102   Issue I had the function of sharing songs from...
  • Peter
  • Spotify Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Sharing music on Instagram Stories

PlanPremiumCountryBrazilDeviceMotorola Moto G5 PlusOperating SystemAndroid My Question or IssueI want to share some music on Instagram stories but that option is not available for me, the only option available for Instagram is direct messages. My fri...

  • Newbie
  • Plan Premium Country Brazil Device Motorola Moto G5 Plus Operating System Android   My Question or Issue I want to share some music on Instagram stories but that option is not availabl...
  • Katerina
  • Spotify Legend
  • 554 Views
  • 1 replies
  • 0 likes
  • 554 Views
  • 1 replies
  • 0 likes