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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42902 Views
  • 66 replies
  • 25 likes
  • 42902 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878226 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878226 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26440 Views
  • 4 replies
  • 0 likes
  • 26440 Views
  • 4 replies
  • 0 likes

Can't listen to my local music on Android

PlanPremiumCountryKuwaitDevicej320h galaxy j3 - Operating SystemAndroid 5.1.1 Lolipop My Question or IssueI want listen my local music on my android phone i used my LAPTOP to add new songs FROM LOCAL FILES and created new playlist but that's not work...

  • Newbie
  • Plan Premium Country Kuwait Device j320h galaxy j3 -  Operating System Android 5.1.1 Lolipop   My Question or Issue I want listen my local music on my android phone  i used ...
  • 315 Views
  • 0 replies
  • 1 likes
  • 315 Views
  • 0 replies
  • 1 likes

Your mixtape

PlanPremiumCountrySwitzerlandDeviceHuawei Mate 10 Pro "Your Mixtape" is not loading in spotify since a few months, i can click on them but it will load a very long time followed by a something went wrong screen. On my computer there is also a your mi...

  • Newbie
  • Plan Premium Country Switzerland Device Huawei Mate 10 Pro   "Your Mixtape" is not loading in spotify since a few months, i can click on them but it will load a very long time followed by...
  • 276 Views
  • 0 replies
  • 0 likes
  • Your mixtape not loading
  • 276 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Daily Mixes Missing

PlanPremiumCountryIndiaDeviceSamsung A9Operating SystemAndroid 9Hi everyone, First of all, my daily mixes were only appearing on my mobile and not on my laptop. Since I subscribed to Premium, the disappeared from my mobile.I tried restarting my phone...

  • Casual Listener
  • Plan Premium Country India Device Samsung A9 Operating System Android 9 Hi everyone,    First of all, my daily mixes were only appearing on my mobile and not on my laptop. Since I...
  • Katerina
  • Spotify Legend
  • 2013 Views
  • 9 replies
  • 0 likes
  • 2013 Views
  • 9 replies
  • 0 likes

Superuser Contribution Random pausing

Songs randomly pause 5 - 10 times throughout a song. PlanPremium Samsung Galaxy 9 Operating SystemAndroid My Question or IssueWill pause and stop multiple times throughout each song. All songs are even downloaded. Please and thanks!

  • Newbie
  • Songs randomly pause 5 - 10 times throughout a song.    Plan Premium   Samsung Galaxy 9   Operating System Android   My Question or Issue Will pause and stop multi...
  • Peter
  • Spotify Legend
  • 449 Views
  • 2 replies
  • 3 likes
  • 449 Views
  • 2 replies
  • 3 likes

Superuser Contribution Android App Continually Crashes.

Since I have reinstalled. Clean reinstalled. Nothing is working. I can't even log in. After a super clean reinstall i get the login page, enter credentials, the GUI disappears but I can see it as a background app. Selecting it I am prompted for crede...

  • Casual Listener
  • Since I have reinstalled. Clean reinstalled. Nothing is working. I can't even log in.  After a super clean reinstall i get the login page, enter credentials, the GUI disappears but I can see it...
  • Peter
  • Spotify Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music keeps skipping randomly

PlanPremiumCountryNetherlandsDeviceSamsung S8 My Question or IssueSince a few days songs keep skipping randomly when listening. I've deleted the app, removed all data and installed it again. Updated everything, turned my phone of and on again. Played...

  • Newbie
  •   Plan Premium Country Netherlands Device Samsung S8     My Question or Issue Since a few days songs keep skipping randomly when listening. I've deleted the app, removed all ...
  • Daisy
  • Spotify Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share spotify to Instagram story

PlanPremiumCountryPolandDeviceSony Xperia Z3Operating SystemAndroid 6.0.1 My Question or IssueI can't seem to be able to share a Spotify song to my Instagram story. After I click the share option, the only possible action with Instagram is to send it...

  • Visitor
  • Plan Premium Country Poland Device Sony Xperia Z3 Operating System Android 6.0.1   My Question or Issue I can't seem to be able to share a Spotify song to my Instagram story. After I c...
  • Jemi
  • Spotify Legend
  • 1182 Views
  • 2 replies
  • 2 likes
  • 1182 Views
  • 2 replies
  • 2 likes

Logging in

My Spotify premium keeps logging me in and out but when I go offline it's fine. It doesn't even give me any time on the app before it logs out, literally as soon as it logs in it logs back out again and keeps repeating. Have a screen recording but th...

  • Newbie
  • My Spotify premium keeps logging me in and out but when I go offline it's fine. It doesn't even give me any time on the app before it logs out, literally as soon as it logs in it logs back out again ...
  • 262 Views
  • 0 replies
  • 0 likes
  • 262 Views
  • 0 replies
  • 0 likes

Galaxy Tab S5e - Issues

PlanPremiumCountry DeviceSamsung Galaxy Tab S5eOperating SystemAndroidPie My Question or Issue Hi, I have recently purchased a new tablet, and I am having some issues. 1. I cannot play any songs, the device bar shows finding local devices continually...

  • Casual Listener
  •   Plan Premium Country   Device Samsung Galaxy Tab S5e Operating System AndroidPie   My Question or Issue   Hi,   I have recently purchased a new tablet, and I ...
  • 514 Views
  • 0 replies
  • 0 likes
  • 514 Views
  • 0 replies
  • 0 likes

Displaying current Google Home song in Spotify Android app

Hello, I have multiple Google Home devices in the house. Two weeks ago, I could voice-command a song ("Hey Google, play Talking Heads") and I could see the song current paying through my Google Home speakers in the Android app. Now, however, I cannot...

  • Newbie
  • Hello,    I have multiple Google Home devices in the house. Two weeks ago, I could voice-command a song ("Hey Google, play Talking Heads") and I could see the song current paying through ...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Same Playlist Keeps Queuing Up and Autoplaying

Plan PremiumCountry USDevice Note 9 (various)Operating System Android Oreo (various) My Question or IssueThere is the an album titled Best of Nguyen Van Hoan that seems to override any attempt for me to play anything on any platform. I've tried the S...

  • Newbie
  •   Plan Premium Country US Device Note 9 (various) Operating System Android Oreo (various)   My Question or Issue There is the an album titled Best of Nguyen Van H...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Selecting songs in Discover playlist selects the wrong song

PlanPremiumCountryFinlandDeviceOnePlus 5tOperating SystemAndroid My Question or IssueLately for the past month or two, the Discover Weekly playlist has been completely bugged for me. If I select a song from the list, it selects a completely different...

  • Casual Listener
  • Plan Premium Country Finland Device OnePlus 5t Operating System Android   My Question or Issue Lately for the past month or two, the Discover Weekly playlist has been completely bugged...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify repeatedly crashing

PlanPremiumCountryUSADeviceLG X VENTUREOperating SystemAndroid 7 My Question or IssueHi everyone. When I move from Spotify to another app, keeping Spotify open, it crashes the app. When listening to music, it often resets the song or places it near t...

  • Casual Listener
  • Plan Premium Country USA Device LG X VENTURE Operating System Android 7   My Question or Issue Hi everyone. When I move from Spotify to another app, keeping Spotify open, it crashes th...
  • l0gansw0rld
  • Casual Listener
  • 593 Views
  • 2 replies
  • 0 likes
  • 593 Views
  • 2 replies
  • 0 likes

[Android] Saved Artists not loading

Since about September last year, various times I have tried to open an artists aage from my saved list, I end up with a blank screen (examples in attachments). This only occurs with artists that I have saved/liked songs and albums of (so if I'm just ...

  • Newbie
  • Since about September last year, various times I have tried to open an artists aage from my saved list, I end up with a blank screen (examples in attachments). This only occurs with artists that I ha...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Bibliothek

PlanPremiumCountryDeutschland DeviceSamsung Galaxy 8Operating SystemAndroid My Question or IssueVor einigen Wochen hat sich die Ansicht in der Bibliothek verändert. Seit dem habe ich nurnoch die Reiter "Playlists", "Künstler" und "Alben". Im Offlinem...

  • Newbie
  •   Plan Premium Country Deutschland  Device Samsung Galaxy 8 Operating System Android   My Question or Issue Vor einigen Wochen hat sich die Ansicht in der Bibliothek verände...
  • 301 Views
  • 0 replies
  • 1 likes
  • 301 Views
  • 0 replies
  • 1 likes

Solved!!Superuser Contribution Podcasts

I don't seem to be able to listen to podcasts on my account at all from any of the devices i use and I've been a premium spotify user for a month now...

  • Newbie
  • I don't seem to be able to listen to podcasts on my account at all from any of the devices i use and I've been a premium spotify user for a month now...
  • Guido
  • Spotify Legend
  • 365 Views
  • 1 replies
  • 0 likes
  • 365 Views
  • 1 replies
  • 0 likes

I paid on May 23, 2019 my Premium Spotify and I don't have it

PlanPremiumCountryUSADeviceSamsung J6Operating SystemAndroid My Question or IssueI got charged, on May 23, 2019, $9.99 for my monthly Spotify Premium and now my profile wants me to pay again offering me the 3 months for $.99 offer while it took off m...

  • Newbie
  • Plan Premium Country USA Device Samsung J6 Operating System Android    My Question or Issue I got charged, on May 23, 2019, $9.99 for my monthly Spotify Premium and now my profile...
  • 245 Views
  • 0 replies
  • 0 likes
  • 245 Views
  • 0 replies
  • 0 likes

Play FOLDER on android

PlanPremiumCountryFrance DeviceOnePlus 5 last update on PlayStore Operating SystemAndroid 9.0 My Question or IssueHello, how to Play FOLDER playlist (as on the desktop application) ?thank you

  • Newbie
  • Plan Premium Country France   Device OnePlus 5 last update on PlayStore  Operating System Android 9.0   My Question or Issue Hello, how to Play FOLDER playlist (as on the de...
  • 524 Views
  • 0 replies
  • 0 likes
  • Android
    folder
    folders
    Oneplus
    Spotify Premium
    Windows
  • 524 Views
  • 0 replies
  • 0 likes

Repeat one song volume on android app

I'm a premium Android user in the US with app on a Google phone and a Samsung tablet. In a recent update, the "repeat one song" button on playlists disappeared. The normal button that toggled from "no repeat" to "repeat playlist" to "repeat song" no ...

  • Newbie
  • I'm a premium Android user in the US with app on a Google phone and a Samsung tablet.  In a recent update, the "repeat one song" button on playlists disappeared.  The normal button that tog...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Superuser Contribution Connection failure

PlanPremiumCountryItalyDeviceBalckBerry MotionOperating System(iOS 10, Android Oreo, Windows 10,etc.)Android 8.1.0My Question or IssueI got severe problems on Spotify connection with my smartphone: after starting a session and listening some songs, m...

  • Casual Listener
  • Plan Premium Country Italy Device BalckBerry Motion Operating System (iOS 10, Android Oreo, Windows 10,etc.) Android 8.1.0 My Question or Issue I got severe problems on Spotify connect...
  • Guido
  • Spotify Legend
  • 480 Views
  • 1 replies
  • 0 likes
  • 480 Views
  • 1 replies
  • 0 likes