Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46489 Views
  • 66 replies
  • 25 likes
  • 46489 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879768 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879768 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26839 Views
  • 4 replies
  • 0 likes
  • 26839 Views
  • 4 replies
  • 0 likes

Superuser Contribution Selected song are not playing even if are their in album and appear light in colour than that of oth

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Guido
  • Spotify Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • Song not playing in android app in India
  • 294 Views
  • 1 replies
  • 0 likes

Superuser Contribution View lyrics loading forever

PlanPremiumCountrySwedenDeviceSamsung Galaxy S6Operating SystemAndroid 7.0My Question or IssueOn some songs you can tap "Lyrics" (not to be confused with Behind the Lyrics), however it never loads/loads forever. See screenshot for reference.

  • Casual Listener
  • Plan Premium Country Sweden Device Samsung Galaxy S6 Operating System Android 7.0 My Question or Issue On some songs you can tap "Lyrics" (not to be confused with Behind the Lyrics), however...
  • Guido
  • Spotify Legend
  • 529 Views
  • 3 replies
  • 1 likes
  • lyrics
  • 529 Views
  • 3 replies
  • 1 likes

Superuser Contribution Songs occasionally play with no sound

PlanPremiumCountryCanadaDeviceSamsung galaxy s8Operating SystemWhatever the latest android is My Question or IssueRecently while I'm listening to spotify, a song will occasionally play with no sound. Kind of annoying in every day life but if you skip...

  • Newbie
  •   Plan Premium Country Canada Device Samsung galaxy s8 Operating System Whatever the latest android is    My Question or Issue Recently while I'm listening to spotify, a son...
  • Guido
  • Spotify Legend
  • 219 Views
  • 1 replies
  • 1 likes
  • 219 Views
  • 1 replies
  • 1 likes

Non riproduce la musica

Piano PremiumNazioneItaliaDispositivoP9 liteSistema operativoAndroid 7.0 La mia domanda o problemaRiproducendo i brani su spotify dopo aver riprodotto un brano, quello successivo si blocca e devo per forza cambiare canzone per continuare ad ascoltare

  • Newbie
  • Piano  Premium Nazione Italia Dispositivo P9 lite Sistema operativo Android 7.0     La mia domanda o problema Riproducendo i brani su spotify dopo aver riprodotto un brano, ...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Search function wont work

I live in Australia and I encountered the problem on my Samsung Galaxy A3. I am using spotify free. When I try to use the search function, it takes a while to load, then eventually a message pops up saying: 'No internet connection' even when I do hav...

  • Casual Listener
  • I live in Australia and I encountered the problem on my Samsung Galaxy A3.  I am using spotify free.  When I try to use the search function, it takes a while to load, then eventually a mess...
  • Imdaman021
  • Casual Listener
  • 283 Views
  • 2 replies
  • 0 likes
  • 283 Views
  • 2 replies
  • 0 likes

Superuser Contribution App freezes after opening (sansung s4)

PlanPremiumCountryBrazil Device Sansung s4. Operating SystemAbdroid My Question or IssueHello guys. It's just it, I open the app and after the logo it pops the usual screen, but nothing besides the buttons in the bottom. After that nothing happens an...

  • Newbie
  •     Plan Premium Country Brazil  Device  Sansung s4.  Operating System Abdroid   My Question or Issue Hello guys. It's just it, I open the app and after the ...
  • Katerina
  • Spotify Legend
  • 377 Views
  • 2 replies
  • 0 likes
  • Android
  • 377 Views
  • 2 replies
  • 0 likes

Shuffled Playlist Excluding an Artist

Premium Spotify user in the US, using a Galaxy S8. I have a playlist with plenty of songs from a few of my favorite bands. The issue I am experiencing is that while on shuffle the playlist completely fails to play one particular band's songs -- entir...

  • Newbie
  • Premium Spotify user in the US, using a Galaxy S8.   I have a playlist with plenty of songs from a few of my favorite bands. The issue I am experiencing is that while on shuffle the playlist c...
  • 623 Views
  • 0 replies
  • 1 likes
  • broken
    Playlists
    shuffle
  • 623 Views
  • 0 replies
  • 1 likes

Stop music when getting a call

PlanFreeCountryIndiaDeviceRedmi note 5Operating SystemAndroid My Question or IssueThe music streaming does not stop when I get a call but I want it to. I remember getting an option the very first time this happened and accidentally clicked on the opt...

  • Newbie
  • Plan Free Country India Device Redmi note 5 Operating System Android   My Question or Issue The music streaming does not stop when I get a call but I want it to. I remember getting an ...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Can't skip or pause songs in lock screen

PlanPremiumCountryThe NetherlandsDeviceSamsung Galaxy A70Operating SystemAndroid 9 My Question or IssueI just got a new phone, and now I can't skip or pause in my lock screen anymore (the widget is there though) anyone know a fix?

  • Newbie
  •   Plan Premium Country The Netherlands Device Samsung Galaxy A70 Operating System Android 9   My Question or Issue I just got a new phone, and now I can't skip or pause in my loc...
  • Bauticerolini
  • Casual Listener
  • 664 Views
  • 1 replies
  • 2 likes
  • 664 Views
  • 1 replies
  • 2 likes

Genius Lyrics

When I use the Genius lyrics feature it shows me behind the lyrcis story too. If I just wanna see lyrcis what should I do? If there is no function like that I really wonder why. Because Genius is a lyrcis app.

  • Casual Listener
  • When I use the Genius lyrics feature it shows me behind the lyrcis story too. If I just wanna see lyrcis what should I do? If there is no function like that I really wonder why. Because Genius is a l...
  • leaghuter
  • Casual Listener
  • 541 Views
  • 2 replies
  • 0 likes
  • 541 Views
  • 2 replies
  • 0 likes

Crashing

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)LG K20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy Spotify has been fine until now, but today the music has stopped playing randomly wh...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) LG K20 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Jᴀᴄᴋ
  • Roadie
  • 297 Views
  • 1 replies
  • 1 likes
  • 297 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify is no longer recognizing that i am a premium member

PlanPremiumCountryUSADeviceTechno Pouvoir 2Operating SystemAndroid OMy Question or Issue:I have swithed from an iOS to an android phone. When i try to use my spotify on this new phone it will not let me use some of the premium features such as downlo...

  • Newbie
  • Plan Premium Country USA Device Techno Pouvoir 2 Operating System Android O My Question or Issue: I have swithed from an iOS to an android phone. When i try to use my spotify on this ne...
  • Katerina
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Not playing full song

Just started today, Android app is only playing 20 seconds to 90 seconds and then skips to the next song. I haven't changed any settings and have no idea how to make this stop.

  • Newbie
  • Just started today, Android app is only playing 20 seconds to 90 seconds and then skips to the next song. I haven't changed any settings and have no idea how to make this stop.  
  • Katerina
  • Spotify Legend
  • 2697 Views
  • 1 replies
  • 1 likes
  • 2697 Views
  • 1 replies
  • 1 likes

Superuser Contribution How can i recover a Blocked song by mistake? How can i see my blocked songs? You have this list show

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 888 Views
  • 1 replies
  • 0 likes
  • 888 Views
  • 1 replies
  • 0 likes

Superuser Contribution Album Kate Voegele Fine Mess

Hello, I would like to know why the album fine mess of Kate Voegele is not working on Spotify? Either to listen either to download? Thanks MarieP

  • Newbie
  • Hello,  I would like to know why the album fine mess of Kate Voegele is not working on Spotify?  Either to listen either to download?    Thanks   MarieP
  • Katerina
  • Spotify Legend
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Can't listen to BBC Podcasts

Plan PremiumCountry - UK DeviceSamsung Galaxy A7Operating System Android v8.0 My Question or IssueI cannot seem to play BBC podcasts. Other podcasts are working fine on my device, but BBC podcasts will download - but just not play?

  • Newbie
  • Plan Premium Country - UK   Device Samsung Galaxy A7 Operating System Android v8.0   My Question or Issue I cannot seem to play BBC podcasts.  Other podcasts are working f...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

Lock Screen Controls

PlanPremiumCountryUSDeviceGalaxy S10eOperating SystemAndroid Pie with One UI 1.1My Question or IssueI have a galaxy s10e and have found that while in my lock screen I am unable to interact with the play/pause or skipping. I only recently upgraded to ...

  • Newbie
  • Plan Premium Country US Device Galaxy S10e Operating System Android Pie with One UI 1.1 My Question or Issue I have a galaxy s10e and have found that while in my lock screen I am unable to i...
  • Derivel
  • Regular
  • 505 Views
  • 2 replies
  • 1 likes
  • 505 Views
  • 2 replies
  • 1 likes

can't change music on lockscreen

hey, could someone please help me? I had a galaxy s8 and just bought a galaxy s10 but since my galaxy s8 after samsung last update I can't change Spotify music on lock screen anymore, in neither of the phones! I can see the lock screen control, read ...

  • Newbie
  • hey, could someone please help me? I had a galaxy s8 and just bought a galaxy s10 but since my galaxy s8 after samsung last update I can't change Spotify music on lock screen anymore, in neither of t...
  • Derivel
  • Regular
  • 1815 Views
  • 1 replies
  • 0 likes
  • 1815 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover Weekly playlist plays a different song (Playlist sorting)

My discover weekly playlist is acting up this week. Its playing the wrong song: When I select the first one, it will play the third one etc. I found that this is the where the song playing is ordered in the 'Custom' order - it plays the right song in...

  • Newbie
  • My discover weekly playlist is acting up this week. Its playing the wrong song: When I select the first one, it will play the third one etc.   I found that this is the where the song playing i...
  • Guido
  • Spotify Legend
  • 405 Views
  • 1 replies
  • 0 likes
  • 405 Views
  • 1 replies
  • 0 likes

Superuser Contribution Download Location changing

I select my external sdcard for download storage. Occasionally, the sdcard is not recognized on a phone reboot. When this happens, Spotify automatically starts downloading music to my internal storage. 1. I wish Spotify would not change to the defaul...

  • Regular
  • I select my external sdcard for download storage. Occasionally, the sdcard is not recognized on a phone reboot. When this happens, Spotify automatically starts downloading music to my inter...
  • sasmedia
  • Regular
  • 2379 Views
  • 8 replies
  • 4 likes
  • 2379 Views
  • 8 replies
  • 4 likes