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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43123 Views
  • 66 replies
  • 25 likes
  • 43123 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878344 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878344 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26474 Views
  • 4 replies
  • 0 likes
  • 26474 Views
  • 4 replies
  • 0 likes

Hebrew interface

PlanPremiumCountryIsraelDeviceSamsung Galaxy Operating SystemAndroid The My Question or Issuethe interface of the application turned to be in Hebrew. There is no way to change it. My cell phone is set up in Russian, English would be nice as well.

  • Newbie
  • Plan Premium Country Israel Device Samsung Galaxy  Operating System Android   The My Question or Issue the interface of the application turned to be in Hebrew. There is no way to ...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Spotify app for chromebook

I can’t get the android app to work on my chrome book r11. The app is downloaded but just comes up with a blank screen so I cannot log in. I have tried uninstalling and downloading again but nothing has worked.

  • Newbie
  • I can’t get the android app to work on my chrome book r11. The app is downloaded but just comes up with a blank screen so I cannot log in. I have tried uninstalling and downloading again but nothing ...
  • FdV
  • Casual Listener
  • 2772 Views
  • 8 replies
  • 2 likes
  • Android
  • 2772 Views
  • 8 replies
  • 2 likes

Own songs show as greyed out

I've added my iTunes library in the preferences, however: all my own songs from my library show up in Spotify as greyed-out. On the PC (windows) I can add the greyed-out songs to a playlist, but can't play them. On my iPhone and iPad the songs don't ...

  • Newbie
  • I've added my iTunes library in the preferences, however: all my own songs from my library show up in Spotify as greyed-out. On the PC (windows) I can add the greyed-out songs to a playlist, but can'...
  • 737 Views
  • 0 replies
  • 0 likes
  • 737 Views
  • 0 replies
  • 0 likes

Repeat option

NoPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • NoPlan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

Widget problems

Premium account. Samsung S9. Widget stopped working properly. I can't pause or play or anything from the widget. And songs randomly stop during playback. When I open app, the song is back to the beginning. Not where it left off. It's a MAJOR ordeal t...

  • Music Fan
  • Premium account. Samsung S9. Widget stopped working properly. I can't pause or play or anything from the widget. And songs randomly stop during playback. When I open app, the song is back to the begi...
  • 475 Views
  • 0 replies
  • 1 likes
  • 475 Views
  • 0 replies
  • 1 likes

Jvc kd-r881bt cant control spotify on oneplus 6 android 9

DeviceOnePlus 6CountryAustraliaDeviceOnePlus 6Operating SystemAndroid 9 Pie My Question or IssueI have a JVC KD-R881bt unit in my car and while in offline mode on my oneplus 6, i cannot control spotify. How do i fix this???

  • Newbie
  • Device OnePlus 6 Country Australia Device OnePlus 6 Operating System Android 9 Pie   My Question or Issue I have a JVC KD-R881bt unit in my car and while in offline mode on my oneplus ...
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Mobile Local Files - Skipping Song Early

Several songs on my mobile phone which are local files from my desktop end mid way through the song. These songs play perfectly fine on my desktop. I,ve tried re-downloading them but I have had no luck.PlanPremiumCountryNew Zealand DeviceSamsung J5

  • Newbie
  • Several songs on my mobile phone which are local files from my desktop end mid way through the song.  These songs play perfectly fine on my desktop. I,ve tried re-downloading them but I have ha...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

When I edit a Local Filea song, my iPhone keeps the same length of the original

PlanPremiumCountryUKDevicePC, iPhoneOperating SystemWin 10, iOS 12.2 My Question or IssueI usually edit my local files songs, but each time I do and try downloading them on my iPhone, the length is still the same as the original? So e.g. one songs tr...

  • Newbie
  • Plan Premium Country UK Device PC, iPhone Operating System Win 10, iOS 12.2   My Question or Issue I usually edit my local files songs, but each time I do and try downloading them on m...
  • 305 Views
  • 0 replies
  • 0 likes
  • 305 Views
  • 0 replies
  • 0 likes

Autoplay does not work

PlanPremiumCountryCanadaDeviceOneplus 5T and Web player on Google ChromeOperating SystemAndroid 9.0.2 and Windows 10 My Question or IssueThe autoplay feature in the app does not seem to work. I tried,- enabling/disabling the autoplay option in settin...

  • Newbie
  •   Plan Premium Country Canada Device Oneplus 5T and Web player on Google Chrome Operating System Android 9.0.2 and Windows 10   My Question or Issue The autoplay feature in the a...
  • 591 Views
  • 0 replies
  • 0 likes
  • 591 Views
  • 0 replies
  • 0 likes

New Android update

PlanPremiumCountryCanadaDeviceSamsung A8Operating SystemPie 9.0 My Question or IssueAfter the new android update I did today, the media controls for spotify will not work on the lock screen. I have searched for a fix, but everthing i've tried has not...

  • Newbie
  • Plan Premium Country Canada Device Samsung A8 Operating System Pie 9.0   My Question or Issue After the new android update I did today, the media controls for spotify will not work on ...
  • 340 Views
  • 0 replies
  • 0 likes
  • 340 Views
  • 0 replies
  • 0 likes

Your Library has disappeared from my Windows desktop

PlanFamily PremiumCountryUSADeviceDell Inspiron 15Operating SystemWindows 10 My Question or IssueMy library is on my iPhone, but it has disappeared from the menu on my Windows desktop. The Your Library option is gone from the menu. How do iget Your L...

  • Newbie
  •   Plan Family Premium Country USA Device Dell Inspiron 15 Operating System Windows 10   My Question or Issue My library is on my iPhone, but it has disappeared from the menu on m...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Android and my car

Family Plan/USA/Samsung Galaxy 10/ Android My Question or Issue:I have been listening to spotify just fine woth my new phone and my car. The other day I got out of my car with phone in hand for 2 minutes (have no idea if i pressed anything), got back...

  • Newbie
  • Family Plan/USA/Samsung Galaxy 10/ Android   My Question or Issue: I have been listening to spotify just fine woth my new phone and my car. The other day I got out of my car with phone in han...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Need the Replay, shuffle and queue songs buttons back

I use an s10 and without a replay button it makes Replaying my favourite song so hard. So spotify please add this in the next update. Us android users find it really hard to listen to our favorite tracks again and again really hard. Thank you.Sam.

  • Casual Listener
  •   I use an s10 and without a replay button it makes Replaying my favourite song so hard. So spotify please add this in the next update. Us android users find it really hard to listen to our fav...
  • Sam__17__
  • Casual Listener
  • 856 Views
  • 1 replies
  • 0 likes
  • 856 Views
  • 1 replies
  • 0 likes

How to return to the old interface?

Hi.I have the premium plan, and spotify's interface has recently changed. When you go to an artist's page via library, it will open as if you searched him, and you can't see your saved song and albums. say I want to listen on shuflle to all my saved ...

  • Casual Listener
  • Hi. I have the premium plan, and spotify's interface has recently changed. When you go to an artist's page via library, it will open as if you searched him, and you can't see your saved song and alb...
  • 698 Views
  • 0 replies
  • 1 likes
  • 698 Views
  • 0 replies
  • 1 likes

Update new version

My Spotify updated to a new version and i can't access to all of my titles. This new version is horrible. I cannot listen to shuffle songs. I am prenium since many years but i think switch to Google music if i cant go back tout the previous version. ...

  • Newbie
  • My Spotify updated to a new version and i can't access to all of my titles. This new version is horrible. I cannot listen to shuffle songs. I am prenium since many years but i think switch to Google ...
  • 288 Views
  • 0 replies
  • 2 likes
  • 288 Views
  • 0 replies
  • 2 likes

Huawei p smart

PlanPremiumCountryItaly DeviceHuawei p smart 2019 My Question or Issue I have change my phone a couple of weeks ago, and after i opened spotify i notice that is really really slow, it took ages to search anything on the app or to listen some music. W...

  • Newbie
  • Plan Premium Country Italy   Device Huawei p smart 2019   My Question or Issue   I have change my phone a couple of weeks ago, and after i opened spotify i notice that is rea...
  • 926 Views
  • 0 replies
  • 3 likes
  • 926 Views
  • 0 replies
  • 3 likes

Where is my library? What am I missing here people?

Hi all,Really getting ready to drop Spotify sadly... I have a Samsung Android J3, new mid 2018, running the $9.99 Premium in the US...My Question or IssueAll of a sudden spotify mobile app on the J3 is requesting I login and login screen wording is i...

  • Casual Listener
  • Hi all, Really getting ready to drop Spotify sadly...   I have a Samsung Android J3, new mid 2018, running the $9.99 Premium in the US... My Question or Issue All of a sudden spotify mobile...
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Nothing displayed on artist page

PlanPremium DeviceHuawei P7Operating SystemAndroid 4.4.2 My Question or IssueTo clarify, I am referring to the page where all saved albums and songs end up / offline artist page. Nav: library/artists/[artist]When navigating to an artist I am followin...

  • Newbie
  • Plan Premium   Device Huawei P7 Operating System Android 4.4.2   My Question or Issue To clarify, I am referring to the page where all saved albums and songs end up / offline artis...
  • 819 Views
  • 0 replies
  • 3 likes
  • Android 4.4.2
    artist page
    Mobile
  • 819 Views
  • 0 replies
  • 3 likes

Solved!! Non-shuffle playlists on Spotify Free play in shuffle anyway

PlanFreeCountryUKOperating System Android PieMy Question or Issue Playlists without the blue shuffle icon allow me to select specific songs to play, which is expected. However, after a song finishes in one of these playlists, the next song played isn...

  • Regular
  • Plan Free Country UK Operating System  Android Pie My Question or Issue  Playlists without the blue shuffle icon allow me to select specific songs to play, which is expected. However...
  • speedstyle
  • Casual Listener
  • 7674 Views
  • 4 replies
  • 0 likes
  • Free
    Playlists
    Shuffle Function
  • 7674 Views
  • 4 replies
  • 0 likes

Chromecasts Only Sometimes Show Up on Device List

For years now, my Spotify app will only sometimes show the Chromecasts on my network in the device list. My Sonos speakers, on the other hand, are ALWAYS available in the device list. My multiple Chromecasts of varying generations, as well as my mult...

  • Casual Listener
  • For years now, my Spotify app will only sometimes show the Chromecasts on my network in the device list.  My Sonos speakers, on the other hand, are ALWAYS available in the device list.  ...
  • Xanderzdad
  • Newbie
  • 538 Views
  • 1 replies
  • 1 likes
  • 538 Views
  • 1 replies
  • 1 likes