Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46444 Views
  • 66 replies
  • 25 likes
  • 46444 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879735 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879735 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26836 Views
  • 4 replies
  • 0 likes
  • 26836 Views
  • 4 replies
  • 0 likes

Save an album, individual songs won't save any more

PlanPremiumCountryCanadaDeviceSamsung Galaxy S7 Ive been using spotify for a few years now with no major issues on the phone app, but ever since the library selection style was changed in a recent update, I find that when I save albums, the individua...

  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy S7   Ive been using spotify for a few years now with no major issues on the phone app, but ever since the library selection style was cha...
  • roem
  • Casual Listener
  • 1085 Views
  • 1 replies
  • 3 likes
  • 1085 Views
  • 1 replies
  • 3 likes

Superuser Contribution Bring back My Library Artists!

It seems impossible to create playlists or queue up songs without access to my saved songs in Artist view. The new update that removed it is absurd as most people I know scroll through their artist anytime they're listening to music or creating playl...

  • Regular
  • It seems impossible to create playlists or queue up songs without access to my saved songs in Artist view. The new update that removed it is absurd as most people I know scroll through their artist a...
  • roem
  • Casual Listener
  • 1323 Views
  • 2 replies
  • 5 likes
  • artists
    Artists list
    Artists View
    Update
  • 1323 Views
  • 2 replies
  • 5 likes

Superuser Contribution New look of Spotify When you are open song

PlanPremiumCountryBulgariaDeviceHuawei p20 proOperating SystemAndroid The new look of Spotify is ugly please help to get the old one

  • Newbie
  • Plan Premium Country Bulgaria Device Huawei p20 pro Operating System Android   The new look of Spotify is ugly please help to get the old one    
  • Guido
  • Spotify Legend
  • 511 Views
  • 1 replies
  • 1 likes
  • 511 Views
  • 1 replies
  • 1 likes

Superuser Contribution Certain songs show up in my playlist but the song wont play

PlanFreeCountryUSADeviceHuawei Honor 6X and Windows computerOperating SystemWindows 10 and Android version 7.0 My Question or IssueI have been using Spotify for a long time now, about a few years, and for the past year certain songs are showing in my...

pixlr_20190404114428750.jpg Screenshot_20190404-114502.png
  • Newbie
  • Plan Free Country USA Device Huawei Honor 6X and Windows computer Operating System Windows 10 and Android version 7.0   My Question or Issue I have been using Spotify for a long time n...
  • Guido
  • Spotify Legend
  • 543 Views
  • 1 replies
  • 0 likes
  • 543 Views
  • 1 replies
  • 0 likes

Superuser Contribution Some songs will repeat 2-3 times without repeat one mode enabled

For the past month (at least), a lot of songs will repeat 2-3 times even if the repeat one mode is not enabled. For some reason, it doesn't seem to happen with every artists. I always use the shuffle mode and I use the repeat mode as well (not the re...

  • Newbie
  • For the past month (at least), a lot of songs will repeat 2-3 times even if the repeat one mode is not enabled. For some reason, it doesn't seem to happen with every artists. I always use the shuffle...
  • Guido
  • Spotify Legend
  • 692 Views
  • 1 replies
  • 0 likes
  • 692 Views
  • 1 replies
  • 0 likes

Superuser Contribution Will only play a small portion of larger library

PlanPremiumCountryUSADeviceiPhone 6s Plus, iPhone SE, Samsung Galaxy S8, google home miniOperating SystemiOS 12, Android Pie, Windows 10Question or Issiue I have over 300 songs saved on spotify, I start at the top of my list of songs and about a thir...

  • Newbie
  •   Plan Premium Country USA Device iPhone 6s Plus, iPhone SE, Samsung Galaxy S8, google home mini Operating System iOS 12, Android Pie, Windows 10 Question or Issiue  I have over ...
  • Guido
  • Spotify Legend
  • 571 Views
  • 1 replies
  • 0 likes
  • Playback issues
  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo descargar musica

PlanPremiumCountry DeviceLG G6Operating SystemANDROID My Question or IssueHola, soy usuario premium y ya tenia musica decargada en mi teléfono, pero de pronto ya no me dejó descargar más, me aparecia que necesitaba ser usuario Premium, y de hecho rei...

Screenshot_2019-04-03-23-27-54.png
  • Newbie
  •   Plan Premium Country   Device LG G6 Operating System ANDROID   My Question or Issue Hola, soy usuario premium y ya tenia musica decargada en mi teléfono, pero de pronto ya...
  • Guido
  • Spotify Legend
  • 701 Views
  • 1 replies
  • 0 likes
  • 701 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is the interface so small?

I dont like how the interface is so small, the image and track title used to be larger but now its so condensed. Is there any way to fix this?

  • Newbie
  • I dont like how the interface is so small, the image and track title used to be larger but now its so condensed. Is there any way to fix this?  
  • Guido
  • Spotify Legend
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Artist page not loading after leaving app

PlanPremiumCountryUnited StatesDeviceEssential PH-1Operating SystemAndroid Pie When I go into an artist page and leave the app and come back the artist page sits loading. I've tried it on two other devices and get the same result.

  • Newbie
  • Plan Premium Country United States Device Essential PH-1 Operating System Android Pie   When I go into an artist page and leave the app and come back the artist page sits loading. I've ...
  • Guido
  • Spotify Legend
  • 785 Views
  • 2 replies
  • 0 likes
  • 785 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify taking the same amount of storage in internal and SD

PlanPremiumCountryArgentinaDeviceMotorola E2Operating SystemAndroid 6.0 My Question or IssueHello to everyone! This is my first post, I'm sorry if this kind of problem has already been solved, I couldn't find one.The problem is: I have downloaded alm...

  • Newbie
  • Plan Premium Country Argentina Device Motorola E2 Operating System Android 6.0   My Question or Issue Hello to everyone! This is my first post, I'm sorry if this kind of problem has al...
  • Guido
  • Spotify Legend
  • 1119 Views
  • 1 replies
  • 0 likes
  • 1119 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can i get a song that doesnt be on Spotify?

PlanPremiumCountryColombiaDeviceMotorola g7 My Question or IssueI want a song that doesnt hace spotify how can i suggest it?

  • Newbie
  • Plan Premium Country Colombia Device Motorola g7   My Question or Issue I want a song that doesnt hace spotify how can i suggest it?
  • Guido
  • Spotify Legend
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Superuser Contribution Disable behind the lyrics on mobile

How do I get rid of the hideous behind the lyrics pop-up bar on mobile? I don't care about or want it, and it looks awful. I'm using Android on a Samsung Note 8, premium membership, lyrics are already disabled in the songs, as are whatever canvases a...

  • Casual Listener
  • How do I get rid of the hideous behind the lyrics pop-up bar on mobile? I don't care about or want it, and it looks awful. I'm using Android on a Samsung Note 8, premium membership, lyrics are alread...
  • Guido
  • Spotify Legend
  • 644 Views
  • 1 replies
  • 1 likes
  • 644 Views
  • 1 replies
  • 1 likes

Superuser Contribution Shuffle issue (doesn't stay activated)

Hello, everyone.It has been already a week and it bugs me so much. When listening to a song in a playlist i used to press "shuffle" which, even if i manually changed the song, stayed active.Now every time i change manually song the shuffle deactivate...

  • Newbie
  • Hello, everyone. It has been already a week and it bugs me so much. When listening to a song in a playlist i used to press "shuffle" which, even if i manually changed the song, stayed active. Now e...
  • Guido
  • Spotify Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cover art page now forced portrait orientation.

The cover art page now forced portrait orientation. This is most likely related to the forced lyrics that are now shown on the same page... (the option to remove lyrics has been remove) Why do the devs think its ok to force Videos, Lyrics and portrai...

  • Regular
  • The cover art page now forced portrait orientation.   This is most likely related to the forced lyrics that are now shown on the same page... (the option to remove lyrics has been remove) &nb...
  • Guido
  • Spotify Legend
  • 501 Views
  • 1 replies
  • 0 likes
  • 501 Views
  • 1 replies
  • 0 likes

Solved!! Music's not playing

Hello. I've recently started using Spotify Premium but I've noticed A Weird Problem where the some songs I choose doesn't even play. When I try to play it on my pc it says something about "Verifying this track on my phone" Some notes: none of the mus...

  • Casual Listener
  • Hello. I've recently started using Spotify Premium but I've noticed A Weird Problem where the some songs I choose doesn't even play. When I try to play it on my pc it says something about "Verifying ...
  • Billy-J
  • Spotify Star
  • 964 Views
  • 5 replies
  • 0 likes
  • 964 Views
  • 5 replies
  • 0 likes

Solved!! Music keeps getting deleted as Andriod phone syncs everyday

PlanPremiumCountryIndiaDeviceSamsung M30Operating SystemAndroid Oreo My Question or IssueHi peeps, my music keeps getting downloaded everyday. When looked at my offline devices, I noticed that my andriod devices is synced every day unlike my windows ...

  • Casual Listener
  • Plan Premium Country India Device Samsung M30 Operating System Android Oreo   My Question or Issue Hi peeps, my music keeps getting downloaded everyday. When looked at my offline ...
  • Arkim
  • Casual Listener
  • 919 Views
  • 2 replies
  • 0 likes
  • Troubleshooting
  • 919 Views
  • 2 replies
  • 0 likes

Connecting via Android Auto, still plays on my desktop

PlanPremiumCountryUSADeviceSamsung S10+/S9+/S8Operating SystemAndroid multiple versions/Windows 10 My Question or IssueWhen I am listening to spotify using the Windows Desktop application, and not through my phone, everything is great.I move to my ca...

  • Newbie
  • Plan Premium Country USA Device Samsung S10+/S9+/S8 Operating System Android multiple versions/Windows 10   My Question or Issue When I am listening to spotify using the Windows Deskto...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Google assistant, song will play for a second, pause for 30, then play properly

Not sure if this is a Spotify issue or Google assistant issue. PlanPremium DeviceS10Operating SystemAndroid My Question or IssueWhen I use Google assistant to play Spotify, the song will play for a second, pause for 30 seconds, then play properly.

  • Newbie
  • Not sure if this is a Spotify issue or Google assistant issue.  Plan Premium   Device S10 Operating System Android    My Question or Issue When I use Google assistant to...
  • 261 Views
  • 0 replies
  • 0 likes
  • 261 Views
  • 0 replies
  • 0 likes

Spotify Car view Playlist restarts on screen timeout

PlanpremiumCountryUsaDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueThe new cast view app started out fine. But when I play one of the Playlists it will start it and then randomly jump back to the first Playlist and first son...

  • Newbie
  • Planpremium Country Usa Device Samsung Galaxy s7 Operating System Android Oreo   My Question or Issue The new cast view app started out fine. But when I play one of the Playlists i...
  • 355 Views
  • 0 replies
  • 0 likes
  • 355 Views
  • 0 replies
  • 0 likes

Favourite playlist incomplete & can't save to SD card

PlanpremiumCountryUKDeviceHuawei p9 lite My Question or IssueThe new layout is quite inconvenient without the songs library but according to other posts it's simply been renamed to "favourites" playlist this would be fine except my favourites playlis...

  • Newbie
  • Plan premium Country UK Device Huawei p9 lite   My Question or Issue The new layout is quite inconvenient without the songs library but according to other posts it's simply been rename...
  • Mjlark
  • Casual Listener
  • 575 Views
  • 1 replies
  • 0 likes
  • favourites playlist
    SD-card
    Update
  • 575 Views
  • 1 replies
  • 0 likes