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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42802 Views
  • 66 replies
  • 25 likes
  • 42802 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878180 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878180 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26415 Views
  • 4 replies
  • 0 likes
  • 26415 Views
  • 4 replies
  • 0 likes

Horrific layout update (version 8.4.88.150)

PlanPremiumCountryUSA DeviceSony Xperia XZ PremiumOperating SystemAndroid 9 (Pie) Just updated the app to version 8.4.88.150Upon entering an artist name in search, when you look at "Releases" (which now scrolls horizontally) there is no further break...

  • Music Fan
  • Plan Premium Country USA  Device Sony Xperia XZ Premium Operating System Android 9 (Pie)   Just updated the app to version 8.4.88.150 Upon entering an artist name in search, when ...
  • Xanderius4
  • Casual Listener
  • 6634 Views
  • 13 replies
  • 13 likes
  • complaint
    Update
  • 6634 Views
  • 13 replies
  • 13 likes

Spotify stops automatically at Samsung Galaxy S9

PlanPremiumCountryNetherlands DeviceSamsung Galaxy S9 My Question or Issue Since I'm using Spotify at my samsung phones (before the Galaxy S9, I've had the same problem on my Galaxy S6) Spotify stops automatically after a while.The app is still activ...

  • Casual Listener
  •   Plan Premium Country Netherlands  Device Samsung Galaxy S9   My Question or Issue  Since I'm using Spotify at my samsung phones (before the Galaxy S9, I've had the same...
  • NalLvsSPFY
  • Regular
  • 27270 Views
  • 1 replies
  • 17 likes
  • 27270 Views
  • 1 replies
  • 17 likes

Local files from PC to Phone

PlanPremiumCountry USADeviceGoogle Pixel 3Operating SystemAndroid Oreo(?) My Question or Issue I want to get my local files onto my phone and I have successfully gotten the files on to my computer but I can't seem to download them on to my phone to l...

  • Newbie
  • Plan Premium Country  USA Device Google Pixel 3 Operating System Android Oreo(?)   My Question or Issue  I want to get my local files onto my phone and I have successfully go...
  • 203 Views
  • 0 replies
  • 0 likes
  • 203 Views
  • 0 replies
  • 0 likes

Low Quality Album Art [Premium][Samsung Galaxy S5]

Plan Premium Country Philippines Device Samsung Galaxy S5 Operating System Android Marshmallow My Question or Issuemy Spotify Premium when I first used it was amazing, everything was HD and crisp. But a month after, on the middle of my 2nd monthly su...

  • Newbie
  • Plan Premium   Country Philippines   Device Samsung Galaxy S5   Operating System Android Marshmallow   My Question or Issue my Spotify Premium when I first...
  • 177 Views
  • 0 replies
  • 0 likes
  • 177 Views
  • 0 replies
  • 0 likes

Can't login after phone restart

PlanPremiumCountry GermanyDeviceHuawei Mate 9 My Question or Issue Every time I restart my phone Spotify asks me to log in again. If I try to it tells me that I am offline. The only solution I have found by now is to completely remove Spotify and rei...

  • Casual Listener
  • Plan Premium Country  Germany Device Huawei Mate 9   My Question or Issue  Every time I restart my phone Spotify asks me to log in again. If I try to it tells me that I am offl...
  • GhostMW
  • Casual Listener
  • 531 Views
  • 2 replies
  • 0 likes
  • 531 Views
  • 2 replies
  • 0 likes

Problem with the size of my download

Hi,I've got a One Plus 5t, and I'm subscribed to Spotify. I found on the setting that we can change the qyaliquof our download. I read that use more stockage in my phone, but ... it's using too much place on my phone and I want to go back ! How can I...

  • Newbie
  • Hi, I've got a One Plus 5t, and I'm subscribed to Spotify. I found on the setting that we can change the qyaliquof our download. I read that use more stockage in my phone, but ... it's using too muc...
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Instagram story share

PlanPremiumCountry HungaryDeviceHuawei P20 LiteOperating SystemAndroid 8.0 My Question or Issue HiSo, i wanted to share music in my instagram story but i dont have the option to it.I have all the updates, i even reinstalled spotify and instagram, do ...

  • Newbie
  • Plan Premium Country  Hungary Device Huawei P20 Lite Operating System Android 8.0   My Question or Issue  Hi So, i wanted to share music in my instagram story but i dont hav...
  • Noah
  • Spotify Star
  • 330 Views
  • 1 replies
  • 0 likes
  • 330 Views
  • 1 replies
  • 0 likes

Music stops playing after only 1 song

PlanPremiumCountryUnited States DeviceSamsung Galaxy S9+Operating SystemAndroid Pie (beta) My Question or IssueIf I search for an artist, and scroll down to 'See All Songs' I get a huge list. I press the first song, and it plays, then the music compl...

  • Casual Listener
  • Plan Premium Country United States   Device Samsung Galaxy S9+ Operating System Android Pie (beta)    My Question or Issue If I search for an artist, and scroll down to 'See...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Superuser Contribution Constant Waze Banner part 2

PlanPremiumCountry CanadaDevice Samsung Galaxy S7Operating SystemAndroid 8.0.0 Spotify version: latest version on Google play as of Jan 24, 2019. My Question or Issue Recently Spotify started using the car screen when connected to my car Bluetooth. W...

  • Casual Listener
  • Plan Premium Country  Canada Device  Samsung Galaxy S7 Operating System Android 8.0.0   Spotify version:  latest version on Google play as of Jan 24, 2019.   My Qu...
  • Katerina
  • Spotify Legend
  • 1251 Views
  • 10 replies
  • 6 likes
  • 1251 Views
  • 10 replies
  • 6 likes

Solved!! Lock screen controls don't work

PlanPremiumCountry ItalyDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue Hello, with Android Oreo lock screen controls are shown as usual but aren't working. The same thing happens when the device is connected with car audio s...

  • Casual Listener
  • Plan Premium Country  Italy Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  Hello, with Android Oreo lock screen controls are shown as usual bu...
  • missbennet
  • Casual Listener
  • 16503 Views
  • 2 replies
  • 1 likes
  • 16503 Views
  • 2 replies
  • 1 likes

Playlist muda sozinha

Olá,Preciso de ajuda a respeito da reprodução de playlists. Diversas vezes, quando estou ouvindo qualquer playlist salva, ela muda para uma playlist que não é minha - em geral, uma playlist de músicas italianas. Isso acontece no Android. Oreo.O que p...

  • Newbie
  • Olá, Preciso de ajuda a respeito da reprodução de playlists. Diversas vezes, quando estou ouvindo qualquer playlist salva, ela muda para uma playlist que não é minha - em geral, uma playlist de músi...
  • KallyOliveira
  • Newbie
  • 5454 Views
  • 1 replies
  • 19 likes
  • 5454 Views
  • 1 replies
  • 19 likes

[Android Pie] Stop auto launch

PlanPremiumCountryHongKongDeviceGoogle Pixel Operating SystemAndroid 9.0 with Feb Security Patch, Stock ROM My Question or IssueCould you please stop auto launching while:1. Plugging in a bluetooth headphone?2. Using another music player, then I paus...

  • Visitor
  •   Plan Premium Country HongKong Device Google Pixel    Operating System Android 9.0 with Feb Security Patch, Stock ROM   My Question or Issue Could you please stop aut...
  • 219 Views
  • 0 replies
  • 1 likes
  • 219 Views
  • 0 replies
  • 1 likes

No bass in car...

Hello, I got a OnePlus One device and used to play music through Bluetooth in my car with other apps such as Deezer, etc. And everything works well! However, I got now Spotify (with premium account) and when I try to play music in my car, the music i...

  • Casual Listener
  •   Hello,   I got a OnePlus One device and used to play music through Bluetooth in my car with other apps such as Deezer, etc. And everything works well!   However, I got now Spoti...
  • Vincent2Mots
  • Casual Listener
  • 454 Views
  • 1 replies
  • 1 likes
  • 454 Views
  • 1 replies
  • 1 likes

Why Spotify sucks in 2019 (on Android)

I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore my view is obviously narrow. Please let me know wh...

  • Music Fan
  • I work in User Experience Design and would like to share some thoughts from my point of view. We all have our different ways of approaching this music app, each our individual use cases and therefore...
  • 503 Views
  • 0 replies
  • 4 likes
  • 503 Views
  • 0 replies
  • 4 likes

Waze still prompting to be turned on, why is this not fixed yet?

I'm running the latest Spotify from the store on Oreo, and its still prompting for WAZE ALL THE TIME. Why are you still spamming customers for waze? Get into car, WANT TO USE WAZE?Park Car, WANT TO USE WAZE?Drive thru, WANT TO USE WAZE?Goto store, WA...

  • Regular
  • I'm running the latest Spotify from the store on Oreo, and its still prompting for WAZE ALL THE TIME.   Why are you still spamming customers for waze?   Get into car, WANT TO ...
  • Noah
  • Spotify Star
  • 521 Views
  • 1 replies
  • 2 likes
  • 521 Views
  • 1 replies
  • 2 likes

Waze banner returns when going to "now playing" in car mode

PlanPremiumCountryUSA DevicePixel 1Operating SystemAndroid P My Question or IssueThe Waze promo banner keeps popping up, even after repeatedly dismissing it. I can consistently reproduce this issue:1) Get into car2) Go to Spotify app3) Dismiss Waze p...

  • Newbie
  • Plan Premium Country USA   Device Pixel 1 Operating System Android P   My Question or Issue The Waze promo banner keeps popping up, even after repeatedly dismissing it. I can con...
  • Noah
  • Spotify Star
  • 364 Views
  • 1 replies
  • 1 likes
  • 364 Views
  • 1 replies
  • 1 likes

Lyrics with new update but can't view

PlanPremiumCountry Thailand DeviceHuawei p20 My Question or Issue The latest update of spotify has given me an option to view lyrics of many selected songs. However, that only works on my iPhone 6 but not Huawei p20, eventhough they both show the sam...

  • Casual Listener
  • Plan Premium Country  Thailand   Device Huawei p20   My Question or Issue  The latest update of spotify has given me an option to view lyrics of many selected songs. Howe...
  • Scrupulous
  • Casual Listener
  • 952 Views
  • 3 replies
  • 0 likes
  • 952 Views
  • 3 replies
  • 0 likes

Connecting to Spotify Notification

Hey everyone, I just noticed an odd notification start popping up on my phone and I'm not sure why it's there. At random times throughout the day, regardless of what applications are open, I'll get a notificaiton that says "Connecting to Spotify", as...

  • Composer
  • Hey everyone, I just noticed an odd notification start popping up on my phone and I'm not sure why it's there.    At random times throughout the day, regardless of what applications are o...
  • burplesnout
  • Newbie
  • 31201 Views
  • 23 replies
  • 95 likes
  • 31201 Views
  • 23 replies
  • 95 likes

Solved!! Android 9 update...unable to change tracks via Bluetooth

PremiumUSA DeviceSamsung S9+Android 9 Spotify Version 8.4.91.861 My Question or IssueAfter recent Android 9 update on Feb 2019, I'm unable to change track via Bluetooth.No response from Forward and Back controls on Honda CRV bluetooth controls.No iss...

  • Regular
  • Premium USA  Device Samsung S9+ Android 9    Spotify Version 8.4.91.861   My Question or Issue After recent Android 9 update on Feb 2019, I'm unable to change track via B...
  • NalLvsSPFY
  • Regular
  • 1300 Views
  • 1 replies
  • 1 likes
  • Android 9
    Changing Tracks
  • 1300 Views
  • 1 replies
  • 1 likes

Listening local files

PlanPremiumCountry Argentina DeviceSamsung Galaxy s8+Operating SystemAndroid Oreo My Question or Issue Hey, I would like to know i I can listen my imported local files to android outside my wifi area, that is, offline, because I can't play these impo...

  • Music Fan
  • Plan Premium Country Argentina   Device Samsung Galaxy s8+ Operating System Android Oreo   My Question or Issue  Hey, I would like to know i I can listen my imported...
  • 165 Views
  • 0 replies
  • 0 likes
  • 165 Views
  • 0 replies
  • 0 likes