Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 61100 Views
  • 68 replies
  • 26 likes
  • 61100 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28426 Views
  • 5 replies
  • 0 likes
  • 28426 Views
  • 5 replies
  • 0 likes

Superuser Contribution Your Sound Capsule is showing the wrong playlist

In the 'Sound Capsule,' there's the option 'Time listened,' and one of the data points is the playlist 'Listen to your (month) vibes.' But it seems that even if you change the month, it remains the same. It's probably based on the current month, not ...

  • Newbie
  • In the 'Sound Capsule,' there's the option 'Time listened,' and one of the data points is the playlist 'Listen to your (month) vibes.' But it seems that even if you change the month, it remains the s...
  • AlejaR
  • Moderator
  • 853 Views
  • 1 replies
  • 0 likes
  • 853 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Android Auto] "Spotify doesn't seem to be working

DeviceRealme GT Neo 2Operating SystemAndroid 13 IssueI have started use Spotify on Android Auto since August 2023. Till that date have no issue on phone, app working fine. Unfortunatelly on Android Auto after second connection by cable have a error "...

  • Music Fan
  • Device Realme GT Neo 2 Operating System Android 13   Issue I have started use Spotify on Android Auto since August 2023. Till that date have no issue on phone, app working fine. Unfortunat...
  • Jstank1747
  • Visitor
  • 16902 Views
  • 47 replies
  • 12 likes
  • 16902 Views
  • 47 replies
  • 12 likes

Moving Downloaded Library

PlanPremiumCountryUKDeviceOpp0 A77Operating SystemAndroid My Question or IssueI noticed my phone slowing down so I went through the usual checks on it including looking at storage. Whilst I was not completely out of storage space I did have 9Gb of do...

  • Music Fan
  • Plan Premium Country UK Device Opp0 A77 Operating System Android   My Question or Issue I noticed my phone slowing down so I went through the usual checks on it including looking at st...
  • 405 Views
  • 0 replies
  • 0 likes
  • 405 Views
  • 0 replies
  • 0 likes

Superuser Contribution Local files not syncing to android anymore

PlanPremiumCountryUSADeviceNote 9Operating SystemAndroid 10 My Question or IssueI used the feature where you sync local files from desktop to mobile for about a year without any issues. However, recently my phone hasnt been syncing any newly added so...

  • Music Fan
  •   Plan Premium Country USA Device Note 9 Operating System Android 10   My Question or Issue I used the feature where you sync local files from desktop to mobile for about a year ...
  • Przemekkk
  • Newbie
  • 12169 Views
  • 36 replies
  • 0 likes
  • 12169 Views
  • 36 replies
  • 0 likes

Solved!!Superuser Contribution Spotify only working if VPN is turned on

PlanPremiumCountryGermanyDeviceASUS ROG Phone 7Operating SystemAndroid 14 Build 34.1010.0820.76My Question or IssueSo I got my hands on a ROG Phone and tried to use Spotify at work using Mobile Data. When I tried to play music, it wouldn't load at al...

  • Casual Listener
  • Plan Premium Country Germany Device ASUS ROG Phone 7 Operating System Android 14 Build 34.1010.0820.76 My Question or Issue So I got my hands on a ROG Phone and tried to use Spotify at work ...
  • C3rb3ru5
  • Casual Listener
  • 3440 Views
  • 4 replies
  • 0 likes
  • 3440 Views
  • 4 replies
  • 0 likes

Superuser Contribution i can not use the playback settings on my samsung

I am paying for a premium account and i entered to the settings of the app and playback settings doesn't work, you can even touch it

  • Visitor
  • I am paying for a premium account and i entered to the settings of the app and playback settings doesn't work, you can even touch it
  • Eni
  • Moderator
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution DJ not showing up even though all my other friends have it

I bought Premium today to try out the DJ, it's not showing up no matter what. Even one of my friends have it on an older device. I'm on Android 10

  • Visitor
  • I bought Premium today to try out the DJ, it's not showing up no matter what. Even one of my friends have it on an older device. I'm on Android 10
  • Ivelina
  • Moderator
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Solved!! java.lang.RuntimeException: Unable to start activity ComponentInfo{com.spotify.music/com.spotify.log

PlanPremiumCountryMexicoDeviceSamsung Galaxy S20+Operating SystemAndroid My Question or IssueSpofity crashes even after a clean resintall.1-23 21:20:04.299 W/ActivityManager( 961): Slow operation: 53ms so far, now at startProcess: starting to update ...

  • Casual Listener
  • Plan Premium Country Mexico Device Samsung Galaxy S20+ Operating System Android   My Question or Issue Spofity crashes even after a clean resintall. 1-23 21:20:04.299 W/ActivityMana...
  • prasanthkumarkatta
  • Casual Listener
  • 1238 Views
  • 2 replies
  • 0 likes
  • 1238 Views
  • 2 replies
  • 0 likes

Superuser Contribution Music start playing while in phone call

while in the preference music and i am suggested a song and i press the (-) to not hear the song again, if you get a phone call at the same time and press to take the phone call right after pressing (-) then it will play the next song.

  • Visitor
  • while in the preference music and i am suggested a song and i press the (-) to not hear the song again, if you get a phone call at the same time and press to take the phone call right after pressing ...
  • Ivelina
  • Moderator
  • 1104 Views
  • 1 replies
  • 0 likes
  • 1104 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musiken bara stängs av hela tiden

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android sue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android sue  
  • MartinT
  • Moderator
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Can't change settings in app

Hi @joe I know it is a very old thread but I'm facing the same issue. When I stream music from spotify app directly to my Denon AVR (which has Spotify connect), I'm unable to change any settings, like, audio quality, etc. As soon as I change back to ...

  • Visitor
  • Hi @joe I know it is a very old thread but I'm facing the same issue. When I stream music from spotify app directly to my Denon AVR (which has Spotify connect), I'm unable to change any settings, lik...
  • MartinT
  • Moderator
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pixel 8 + Denon Home 250 issue with Spotify Connect

PlanPremiumCountryCzech RepublicDevicePixel 8 ProOperating SystemAndroid 14Spotify version8.9.40.509 My Question or IssueI have a Problem with Spotify Connect, I recently switched to Google Pixel 8 Pro and if I start listening to music with my Denon ...

  • Casual Listener
  • Plan Premium Country Czech Republic Device Pixel 8 Pro Operating System Android 14 Spotify version 8.9.40.509   My Question or Issue I have a Problem with Spotify Connect, I recently...
  • Susan_GP
  • Moderator
  • 448 Views
  • 3 replies
  • 0 likes
  • 448 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify says offline even when connected to WiFi/mobile data

Due to this spotify doesn't seem to sync with the server and so playlists disappear after a while without me deleting them. I have tried uninstalling and reinstalling, logging out and back in, force stopping the app and turning off lock screen widget...

  • Casual Listener
  • Due to this spotify doesn't seem to sync with the server and so playlists disappear after a while without me deleting them. I have tried uninstalling and reinstalling, logging out and back in, force ...
  • Marram0604
  • Visitor
  • 635 Views
  • 4 replies
  • 0 likes
  • 635 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcasts will not play.

On my device Galxy Note 8 Spotify is no longer playing any podcasts.I can download them but they will not play.

  • Casual Listener
  • On my device Galxy Note 8 Spotify is no longer playing any podcasts. I can download them but they will not play.
  • nickvdwal
  • Visitor
  • 150095 Views
  • 59 replies
  • 5 likes
  • 150095 Views
  • 59 replies
  • 5 likes

Solved!!Superuser Contribution Spotify crashes after choosing podcast

PlanFree/PremiumCountryIsraelDeviceSamsung Galaxy 9Operating SystemAndroid My Question or IssueSpotify crashes after choosing podcast. reinstall doesn't help. reconnecting resolves the problem but for just 1 hour or so. when you click on a podcast pr...

  • Newbie
  • Plan Free/Premium Country Israel Device Samsung Galaxy 9 Operating System Android   My Question or Issue Spotify crashes after choosing podcast. reinstall doesn't help. reconnecting re...
  • Nerdryn
  • Visitor
  • 8682 Views
  • 2 replies
  • 0 likes
  • 8682 Views
  • 2 replies
  • 0 likes

How can I remove downloaded music?

I don't know which songs or albums are downloaded for offline use but I have 11.0 MB worth. I am unable to remove this Spotify content.

  • Newbie
  • I don't know which songs or albums are downloaded for offline use but I have 11.0 MB worth. I am unable to remove this Spotify content.
  • osornios
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Transferir datos de una cuenta a otra

Me gustaría transferir los datos de una cuenta (playlist, me gusta, datos, canciones, podcast, todo) a otra cuenta

  • Visitor
  • Me gustaría transferir los datos de una cuenta (playlist, me gusta, datos, canciones, podcast, todo) a otra cuenta
  • Fer-XD
  • Newbie
  • 1256 Views
  • 2 replies
  • 1 likes
  • 1256 Views
  • 2 replies
  • 1 likes

Superuser Contribution Offline Geräte entfernen (Android)

Plan PremiumCountryGermanyDeviceAndroid Radio KFZ (Android Head Unit in Car)Operating SystemAndroid 13 My Question or IssueHallo, Ich habe auf meinem Android Radio in der Spotify App Playlists heruntergeladen. Jetzt sind diese leider grau hinterlegt....

  • Casual Listener
  • Plan  Premium Country Germany Device Android Radio KFZ (Android Head Unit in Car) Operating System Android 13   My Question or Issue Hallo,   Ich habe auf meinem Android Ra...
  • Susan_GP
  • Moderator
  • 1233 Views
  • 7 replies
  • 0 likes
  • 1233 Views
  • 7 replies
  • 0 likes

Superuser Contribution Behind the Lyrics doesnt work

Behind the lyrics doesnt work. I follow all steps but it is still not working. I have that issue from after update. Before i have all lyrics from songs but not now.PlanPremiumCountry TURKEYDeviceSamsung Galaxy J7 (2014)Operating SystemAndroid My Ques...

  • Casual Listener
  • Behind the lyrics doesnt work. I follow all steps but it is still not working. I have that issue from after update. Before i have all lyrics from songs but not now. Plan Premium Country  TUR...
  • Susan_GP
  • Moderator
  • 1825 Views
  • 8 replies
  • 0 likes
  • 1825 Views
  • 8 replies
  • 0 likes

Superuser Contribution Favourites are gone

PlanPremiumCountryGermanyDeviceZenfone 10Operating SystemAndroid 14 My IssueSince this morning, I can't access any of my playlists nor accessing any artist. I tried to play a new song of an artist I follow). I got stuck everytime in the loading scree...

  • Casual Listener
  • Plan Premium Country Germany Device Zenfone 10 Operating System Android 14   My Issue Since this morning, I can't access any of my playlists nor accessing any artist. I tried to play a...
  • ShionEliphias
  • Casual Listener
  • 557 Views
  • 2 replies
  • 0 likes
  • 557 Views
  • 2 replies
  • 0 likes