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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42862 Views
  • 66 replies
  • 25 likes
  • 42862 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878216 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878216 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26428 Views
  • 4 replies
  • 0 likes
  • 26428 Views
  • 4 replies
  • 0 likes

Android Head Unit and Android smartphone

PlanPPremiumCountry GermanyDevicePumpkin Car Head Unit (Android 8.0) and Huawei p20 Pro (Android 8.1) My Question or Issue Hello Community, My problem is that every time i Play Spotify in my Car with my head unit with its own LTE Connection and my Sm...

  • Newbie
  • PlanP Premium Country  Germany Device Pumpkin Car Head Unit (Android 8.0) and Huawei p20 Pro (Android 8.1)   My Question or Issue  Hello Community,   My problem is that ...
  • 876 Views
  • 0 replies
  • 0 likes
  • Android Headunit
  • 876 Views
  • 0 replies
  • 0 likes

Solved!! Floating notification

For almost a week I have had this floating notification that keeps popping up and going away continuously. The pop up is "connecting to Spotify" PlanFreeCountryUSA Device Samsung Galaxy S8Operating System Android Oreo My Question or Issue

  • Newbie
  • For almost a week I have had this floating notification that keeps popping up and going away continuously. The pop up is "connecting to Spotify"       Plan Free Country USA&nbsp...
  • AeroZ
  • Composer
  • 1102 Views
  • 1 replies
  • 0 likes
  • 1102 Views
  • 1 replies
  • 0 likes

Solved!! Backstreet boys: DNA world tour presale code

Hello, I was wondering if any of my fellow Spotify members with a Backstreet Boys presale code, would be so kind and give us, non paying fanclub members, the code? It would be so much appreciated! From a fan to a fan. ❤

  • Regular
  • Hello, I was wondering if any of my fellow Spotify members with a Backstreet Boys presale code, would be so kind and give us, non paying fanclub members, the code? It would be so much appreciated! &...
  • Dianaw06
  • Newbie
  • 28047 Views
  • 1 replies
  • 1 likes
  • 28047 Views
  • 1 replies
  • 1 likes

Can't add songs to queue while offline

PlanPremiumCountryThe Netherlands DeviceSamsung Galaxy 8Operating SystemAndroid My Question or Issue Hey guys, When I'm playing music offline and want to add a song to my queue, it says I have to go online to show the menu. I have the newest version ...

  • Newbie
  • Plan Premium Country The Netherlands  Device Samsung Galaxy 8 Operating System Android    My Question or Issue  Hey guys,   When I'm playing music offline and wan...
  • 446 Views
  • 0 replies
  • 0 likes
  • 446 Views
  • 0 replies
  • 0 likes

Superuser Contribution Cannot connect Sonos speakers on Spotify

Hi all, I know this topic has been raised before, but whereas it seemed to be solved with a Spotify update, this doesn't work for me. To clarify the issue: if I want to connect Spotify to my Sonos speakers from my android phone, I (sometimes) see the...

  • Casual Listener
  • Hi all, I know this topic has been raised before, but whereas it seemed to be solved with a Spotify update, this doesn't work for me. To clarify the issue: if I want to connect Spotify to my Sonos sp...
  • henkdevries12
  • Casual Listener
  • 836 Views
  • 2 replies
  • 0 likes
  • 836 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify stops playing

Hi, I love listen to music when I go to bed. But for two months Spotify stops playing all 20min. I can start it again and again but after 20 min it will stop again. I turned off the energy-safer-thing but the prob. Is still there.... What is it?! I w...

  • Casual Listener
  • Hi,  I love listen to music when I go to bed.  But for two months Spotify stops playing all 20min. I can start it again and again but after 20 min it will stop again.  I turned off ...
  • Yo-hime
  • Casual Listener
  • 804 Views
  • 4 replies
  • 0 likes
  • 804 Views
  • 4 replies
  • 0 likes

Volume fluctuations (not caused by notifications) on OnePlus6

ISSUEAfter the latest update, I have had an issue when playing music in my car by Bluetooth where the volume will seem to fluctuate dependant on the music being played. It's like an adaptive EQ as it will play the music normally for two seconds as it...

  • Newbie
  • ISSUE After the latest update, I have had an issue when playing music in my car by Bluetooth where the volume will seem to fluctuate dependant on the music being played.  It's like an adaptive ...
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Cannot connect to Spotify from Shazam

PlanPremiumCountryRomania DeviceSamsung Galaxy S9+ 256 GBOperating SystemAndroid Oreo My Question or Issue I am trying to connect my Shazam account to Spotify in order to enjoy the full music experience, but when I click Connect it says "Connection f...

  • Casual Listener
  •   Plan Premium Country Romania  Device Samsung Galaxy S9+ 256 GB Operating System Android Oreo   My Question or Issue  I am trying to connect my Shazam account to ...
  • 655 Views
  • 0 replies
  • 5 likes
  • 655 Views
  • 0 replies
  • 5 likes

Some Features in Settings Now Unavailable

PlanPremiumCountryCanadaDeviceSamsung Galaxy A8Operating SystemAndroid 8.0.0 My Question or IssueAfter an update, not sure which one, many features that were available in Settings are no longer available.

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  • Newbie
  • Plan Premium Country Canada Device Samsung Galaxy A8 Operating System Android 8.0.0   My Question or Issue After an update, not sure which one, many features that were available in Set...
  • AeroZ
  • Composer
  • 3219 Views
  • 1 replies
  • 4 likes
  • 3219 Views
  • 1 replies
  • 4 likes

[Android] Spotify Connect is flaky on Android (P)ie

PlanPremiumCountryUSADeviceGoogle PixelOperating SystemAndroid Pie My Question or IssuePlaying music on my Sonos speakers or Chromecast has been flaky since upgrading to Pie. Once I've been playing music on one of my devices (Sonos or Chromecast) thr...

  • Newbie
  • Plan Premium Country USA Device Google Pixel Operating System Android Pie   My Question or Issue Playing music on my Sonos speakers or Chromecast has been flaky since upgrading to Pie....
  • 375 Views
  • 0 replies
  • 1 likes
  • 375 Views
  • 0 replies
  • 1 likes

How to see all tracks from an artist

I can fo it only on WIndows. How i can do it on android ?PlanPremium 

  • Regular
  • I can fo it only on WIndows. How i can do it on android ? Plan Premium  
  • 233 Views
  • 0 replies
  • 0 likes
  • 233 Views
  • 0 replies
  • 0 likes

Spotify Connect issues on Samsung S9 Plus (laggy response and stuttering playback)

Plan PremiumCountry Australia Device Samsung Galaxy S9 PlusOperating System Android 8 I am having issues with Spotify on my Samsung S9 when using spotify connect to my Yamaha RX-v581 receiver (wifi).The spotify app becomes really unresponsive (can ta...

  • Newbie
  • Plan Premium Country Australia  Device Samsung Galaxy S9 Plus Operating System Android 8   I am having issues with Spotify on my Samsung S9 when using spotify connect to my Yamaha ...
  • 904 Views
  • 0 replies
  • 0 likes
  • 904 Views
  • 0 replies
  • 0 likes

Can't play music on Google Home Mini (ITA Assistant)

I have 2 google home mini in the house.One is working fine, the other refuse to play music with Spotify.Assistant is in italian and when i aks for music in italian he says to me that he couldn't help me. When i ask in english, he starts the music... ...

  • Newbie
  •   I have 2 google home mini in the house. One is working fine, the other refuse to play music with Spotify. Assistant is in italian and when i aks for music in italian he says to me that he c...
  • 552 Views
  • 0 replies
  • 0 likes
  • Google Assistant
    Google Home Mini
  • 552 Views
  • 0 replies
  • 0 likes

can't access some albums - green circle spinning and stuck

PlanPremium DeviceGalaxy S7Operating SystemAndroid Oreo,8.0.0 My Question or Issuecan't access some albums - green circle spinning and stucki try to get into an album - and it's stuck - a screenshot attached it happens randomaly - some albums are acc...

  • Regular
  • Plan Premium   Device Galaxy S7 Operating System Android Oreo,8.0.0   My Question or Issue can't access some albums  - green circle spinning and stuck i try to get into ...
  • 601 Views
  • 0 replies
  • 2 likes
  • album
    green circle stuck
    stuck
  • 601 Views
  • 0 replies
  • 2 likes

My spotify keep playing a list on sara play list.

PlanFree/PremiumCountry CanadaDeviceSamsung Galaxy 9,Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue When I play my spotify on my phone it plays for a while and then asks or just switches on a playlist from sara. Which I ...

  • Newbie
  •   Plan Free/Premium Country  Canada Device Samsung Galaxy 9, Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  When I play my spotif...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

Podcasts on android app

PlanPremiumCountry IsraelDeviceXiaomi Redmi note 4 My Question or Issue Im trying to listen to a couple of israeli podcasts. Its working i my web player (Google Chrome, Windows 10) but bot on my cell app. In the app i can download it but not play it,...

  • Newbie
  • Plan Premium Country  Israel Device Xiaomi Redmi note 4   My Question or Issue  Im trying to listen to a couple of israeli podcasts. Its working i my web player (Google Chrome,...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Not playing next song in search results.

PlanPremiumCountry AustraliaDeviceHTCOperating SystemLatest Android as of November 2018 My Question or IssueI think this feature has been changed. I'd like to know how to change it back. When I search for a song or artist, then go to the 'see all son...

  • Newbie
  •   Plan Premium Country  Australia Device HTC Operating System Latest Android as of November 2018   My Question or Issue I think this feature has been changed. I'd like to kn...
  • reedbook36
  • Newbie
  • 1050 Views
  • 1 replies
  • 4 likes
  • 1050 Views
  • 1 replies
  • 4 likes

It won't let me add some songs?

On android, some songs it won't work when I click the heart. It mostly works but some songs just won't add. Underdog Raps by Kyle Massey was one I remember trying to add and it wouldn't let me. If it's just the song, please let me know.Edit: Okay so ...

  • Newbie
  • On android, some songs it won't work when I click the heart. It mostly works but some songs just won't add. Underdog Raps by Kyle Massey was one I remember trying to add and it wouldn't let me. If it...
  • 602 Views
  • 0 replies
  • 0 likes
  • 602 Views
  • 0 replies
  • 0 likes

Concerts section gone after browse button removed

PlanPremiumCountryUKDeviceSony Xperia Operating SystemAndroid My Question or IssueI can't see the 'concerts' section in the spotify app now that the browse button has been removed the most recent update. Spotify own help page states to select the now...

  • Regular
  • Plan Premium Country UK Device Sony Xperia    Operating System Android   My Question or Issue I can't see the 'concerts' section in the spotify app now that the browse butto...
  • KristinM89
  • Newbie
  • 1274 Views
  • 2 replies
  • 0 likes
  • Browse
    Concerts
  • 1274 Views
  • 2 replies
  • 0 likes

Nothing loads on first try

PlanPremiumCountryUSADeviceOnePlus 6TOperating SystemAndroid 9 My Question or Issue Whenever I try to navigate into an album, playlist, or menu, it simply shows a dark background with the green loading circle which spins indefinitely. I have to go ba...

  • Casual Listener
  • Plan Premium Country USA Device OnePlus 6T Operating System Android 9   My Question or Issue  Whenever I try to navigate into an album, playlist, or menu, it simply shows a dark b...
  • 226 Views
  • 0 replies
  • 1 likes
  • 226 Views
  • 0 replies
  • 1 likes