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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Casual Listener
  • 42803 Views
  • 66 replies
  • 25 likes
  • 42803 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878180 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878180 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26415 Views
  • 4 replies
  • 0 likes
  • 26415 Views
  • 4 replies
  • 0 likes

Spotify not appearing in Galaxy Apps South Korea

PlanPremiumCountry South KoreaDeviceSamsung Galaxy S7 Active/Galaxy WatchMy Question or IssueI live in South Korea but brought my phone from the US. I purchased a Galaxy Watch and want to download the Spotify App through Galaxy Apps, but it isn't ava...

  • Newbie
  • Plan Premium Country  South Korea Device Samsung Galaxy S7 Active/Galaxy Watch My Question or Issue I live in South Korea but brought my phone from the US. I purchased a Galaxy Watch and ...
  • 913 Views
  • 0 replies
  • 2 likes
  • 913 Views
  • 0 replies
  • 2 likes

Where can I find blocked/hidden songs?

I accidentally blocked a recommended track and now I want to find it .

  • Newbie
  • I accidentally blocked a recommended track and now I want to find it .
  • 1540 Views
  • 0 replies
  • 19 likes
  • 1540 Views
  • 0 replies
  • 19 likes

I am unable to pull up the Queue.

DeviceG6Operating SystemAndroid My Question or Issue I select "go to queue" and the screen flickers for a moment and goes right back to the track playing screen. I am can not access it to see whats there even emidiatly adding something to the queue

  • Newbie
  •     Device G6 Operating System Android   My Question or Issue  I select "go to queue" and the screen flickers for a moment and goes right back to the track playing screen....
  • 330 Views
  • 0 replies
  • 0 likes
  • 330 Views
  • 0 replies
  • 0 likes

Solved!! I don't have the back button for music?

Plan: FreeDevice: Samsung Galaxy A5 2017Operating System: Android 8.0 My Question or Issue:As the title says, if I want to go back to the previous song I don't have the back button, is just disabled. Why?

  • Casual Listener
  • Plan: Free Device: Samsung Galaxy A5 2017 Operating System: Android 8.0   My Question or Issue: As the title says, if I want to go back to the previous song I don't have the back button, is...
  • Jose_M
  • Spotify Star
  • 2824 Views
  • 1 replies
  • 1 likes
  • 2824 Views
  • 1 replies
  • 1 likes

Restart required when changing internet source

PlanPremiumCountry uk Devicemoto g4Operating SystemAndroid 8.0 My Question or Issue Quite often a restart is required when going from wifi -> 4G or vica versa whilst spotify is open. When searching for an artist is will take a long time loading and e...

  • Newbie
  • Plan Premium Country uk   Device moto g4 Operating System Android 8.0  My Question or Issue  Quite often a restart is required when going from wifi -> 4G or vica versa whil...
  • 195 Views
  • 0 replies
  • 0 likes
  • 195 Views
  • 0 replies
  • 0 likes

Android design problem

Previously, I mentioned this problem on the navigation keys of android have more parts. Now you can see another clearer picture My phone model General Mobile Gm8 Android version is 8.1 oreo. 8.1 When the oreo update came this was the wayIt's in the p...

  • Regular
  •    Previously, I mentioned this problem on the navigation keys of android have more parts. Now you can see another clearer picture   My phone model General Mobile Gm8 Android versio...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

Different layout of the app

noPlanFreeCountry LatviaDeviceNokia 5Operating SystemAndroid Oreo My Question or Issue Hello. For some time now the layout of my app has been different than everyone else's I know. This appeared back when I had Premium. Now I can't see the full cover...

  • Casual Listener
  • noPlan Free Country  Latvia Device Nokia 5 Operating System Android Oreo   My Question or Issue  Hello. For some time now the layout of my app has been different than everyon...
  • 761 Views
  • 0 replies
  • 0 likes
  • 761 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Empty home page

PlanFreeCountry CanadaDeviceOneplus 6Operating SystemOxygen My Question or IssueSince a few days my home page is empty, I have no recommandations or others (see the screenshot)... I tried uninstall the app et reboot the phone but nothing has changed....

  • Casual Listener
  •   Plan Free Country  Canada Device Oneplus 6 Operating System Oxygen   My Question or Issue Since a few days my home page is empty, I have no recommandations or others (see ...
  • Toitoine
  • Casual Listener
  • 5133 Views
  • 2 replies
  • 0 likes
  • 5133 Views
  • 2 replies
  • 0 likes

Restart a playlist

I don't like listening to the suggeseted songs anymore. I want to listen to my playlist. Can someone please tell me how to restart my playlist? Android

  • Newbie
  • I don't like listening to the suggeseted songs anymore. I want to listen to my playlist. Can someone please tell me how to restart my playlist?   Android  
  • 4956 Views
  • 0 replies
  • 0 likes
  • 4956 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify only plays one song

PlanPremiumCountry The Netherlands DeviceSamsung Galaxy 9Operating SystemiOS 10My Question or IssueWhen I'm for example looking for music by Coldplay and I want to play the whole list of their songs, there is actually only no song in the wueue and it...

  • Newbie
  • Plan Premium Country  The Netherlands  Device Samsung Galaxy 9 Operating System iOS 10 My Question or Issue When I'm for example looking for music by Coldplay and I want to play th...
  • Peter
  • Spotify Legend
  • 696 Views
  • 1 replies
  • 0 likes
  • One song
    queue
  • 696 Views
  • 1 replies
  • 0 likes

Superuser Contribution Visual big galaxy s5 neo

PlanPremiumCountry DeviceGalaxy s5 neoOperating SystemAndroid My Question or Issue Since a little while my app crash when i want to change the playlist

  • Newbie
  • Plan Premium Country   Device Galaxy s5 neo Operating System Android   My Question or Issue  Since a little while my app crash when i want to change the playlist
  • Peter
  • Spotify Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium problem

PlanPremiumCountry PortugalDeviceXiaomi Redmi Note 5Operating SystemAndroid My Question or IssueHello, i have a premium account and lately its not working properly. Everytime that i Sart Spotify it download all the músic that i have In my library, th...

  • Newbie
  •   Plan Premium Country  Portugal Device Xiaomi Redmi Note 5 Operating System Android   My Question or Issue Hello, i have a premium account and lately its not working proper...
  • Peter
  • Spotify Legend
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Superuser Contribution Strange glitch where image is frozen on screen

PlanPremiumCountry USDeviceGalaxy Note 8Operating SystemAndroid Oreo My Question or Issue As you can see in the image, that's what my spotify looks like most of the time now. If i start playing a song, leave the app for a bit then come back. It looks...

  • Casual Listener
  • Plan Premium Country  US Device Galaxy Note 8 Operating System Android Oreo   My Question or Issue  As you can see in the image, that's what my spotify looks like most of the...
  • Peter
  • Spotify Legend
  • 665 Views
  • 2 replies
  • 0 likes
  • 665 Views
  • 2 replies
  • 0 likes

Superuser Contribution Offline/confused account

PlanPremium (my own account, not through Facebook) Device1+ 5tOperating SystemAndroid 8.1.0 My Question or Issue So Spotify only half worked, it would play songs that I had added to my library (not downloaded) and the home page worked, but search was...

  • Newbie
  •   Plan Premium (my own account, not through Facebook)   Device 1+ 5t Operating System Android 8.1.0   My Question or Issue  So Spotify only half worked, it would play so...
  • Peter
  • Spotify Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to save albums

PlanPremiumCountryUKDeviceHuawei P20 ProOperating SystemAndroid 8.1.0 My Question or IssueI've just signed up for a premium account, and managed to save 2 albums. I'm unable to save any more. When I hit the save button, it changes to saved, but will ...

  • Newbie
  • Plan Premium Country UK Device Huawei P20 Pro Operating System Android 8.1.0   My Question or Issue I've just signed up for a premium account, and managed to save 2 albums. I'm unable ...
  • Peter
  • Spotify Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Screen unlocked while playing the app

Device: Sony Xperia SAOperating System: Android 7.0Plan: Premium trial My Question or Issue While the app was on, my phone screen was unlocked and I had to manual lock it again. It happened almost everytimes I play music in Spotify. How can I fix it?...

  • Newbie
  •   Device: Sony Xperia SA Operating System: Android 7.0 Plan: Premium trial   My Question or Issue  While the app was on, my phone screen was unlocked and I had to manual loc...
  • 182 Views
  • 0 replies
  • 0 likes
  • 182 Views
  • 0 replies
  • 0 likes

Autoplay Not Working on Android

PlanPremiumCountryUSA DeviceSamsung Galaxy Note 9Operating SystemAndroid 8.1.0 My Question or IssueAutoplay not working automatically, stops at the end of the playlist unless I press the next button 6 - 10 times, and then autoplay kicks in, but does ...

  • Newbie
  • Plan Premium Country USA   Device Samsung Galaxy Note 9 Operating System Android 8.1.0   My Question or Issue Autoplay not working automatically, stops at the end of the playlist...
  • 526 Views
  • 0 replies
  • 0 likes
  • 526 Views
  • 0 replies
  • 0 likes

Getting ads for location I'm not in

Plan: FreeCountry: USADevice: Android My Question or Issue:I'm getting ads for a location that I am not in. A similar issue happens when I search on Google, but I can simply allow Google to know my location and it's fixed. Is there any way to fix the...

  • Newbie
  • Plan: Free Country: USA Device: Android     My Question or Issue: I'm getting ads for a location that I am not in. A similar issue happens when I search on Google, but I can...
  • katwhite_
  • Newbie
  • 1455 Views
  • 2 replies
  • 1 likes
  • 1455 Views
  • 2 replies
  • 1 likes

Monthly Listener

Hello, i just want to know, is monthly listener based on who press the heart button on the arstist page or it's really who listen to that artist every month? If it's really who listen to the artist every month, if someone listening to the song from a...

  • Casual Listener
  • Hello, i just want to know, is monthly listener based on who press the heart button on the arstist page or it's really who listen to that artist every month?   If it's really who listen to the...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Spotify Connect - better Volume adjusting in Desktop and Android app

Volume adjusting is disgusting when using Spotify Apps with Spotify Connect and when having HiFi. Could Volume Controll be set more accurate (Implement a greater Volume Bar) or better, interconnected to the media volume contoll on the device that is ...

  • Newbie
  • Volume adjusting is disgusting when using Spotify Apps with Spotify Connect and when having HiFi. Could Volume Controll be set more accurate (Implement a greater Volume Bar) or better, interconnected...
  • 283 Views
  • 0 replies
  • 1 likes
  • 283 Views
  • 0 replies
  • 1 likes