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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43007 Views
  • 66 replies
  • 25 likes
  • 43007 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878288 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878288 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26452 Views
  • 4 replies
  • 0 likes
  • 26452 Views
  • 4 replies
  • 0 likes

Solved!! Naming Playlists Questions

So if I want to create a playlist like "90's Dance Hits" and there is already a listener created playlist with the same name how does that work? I'm not seeing duplicate names in playlists searches but I can't imagine people's choices in namig playli...

  • Regular
  • So if I want to create a playlist like "90's Dance Hits" and there is already a listener created playlist with the same name how does that work? I'm not seeing duplicate names in playlists searches b...
  • emily-grace
  • Composer
  • 1069 Views
  • 1 replies
  • 0 likes
  • 1069 Views
  • 1 replies
  • 0 likes

Solved!! How to delete downloaded songs & podcasts

DeviceSamsung Galaxy S5Operating SystemAndroid 6.0 Marshmallow My Question or IssueSo now that spotify has made it so clearing the cache dosen't remove songs, how do you delete all your downloaded songs and podcasts?

  • Casual Listener
  • Device Samsung Galaxy S5 Operating System Android 6.0 Marshmallow   My Question or Issue So now that spotify has made it so clearing the cache dosen't remove songs, how do you delete all y...
  • Gamegenorator
  • Casual Listener
  • 6632 Views
  • 4 replies
  • 0 likes
  • 6632 Views
  • 4 replies
  • 0 likes

Superuser Contribution Long loading times.

PlanPremiumCountryNorway DeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or Issue When opening a playlist, 25% of the time it takes several minutes to load. Also starting a song takes some time, Sometimes I get irritated and keep pre...

  • Casual Listener
  • Plan Premium Country Norway   Device Samsung Galaxy S8 Operating System Android 8.0.0   My Question or Issue  When opening a playlist, 25% of the time it takes several minut...
  • perern1994
  • Casual Listener
  • 2337 Views
  • 4 replies
  • 0 likes
  • 2337 Views
  • 4 replies
  • 0 likes

Solved!! Any tips for navigating Spotify via Google Assistant?

Does anyone have any tips as far as navigating Spotify via Google Assistant (Voice Commands), particularly loading playlists. Some playlist have long names and I don't always remember the names. There also doesn't seem to be a way to load next saved ...

  • Regular
  • Does anyone have any tips as far as navigating Spotify via Google Assistant (Voice Commands), particularly loading playlists. Some playlist have long names and I don't always remember the names. Ther...
  • SUBCMDR
  • Regular
  • 3395 Views
  • 2 replies
  • 0 likes
  • 3395 Views
  • 2 replies
  • 0 likes

Shuffle & repeat turn on with every app restart

PlanPremiumCountryNetherlandsDeviceHuawei P20 ProOperating SystemEMUI Android 8.1.0My Question or IssueWhenever I fully close and restart my Spotify app, my settings reset to shuffle and infinite repeat. I want to permanently disable these somehow, s...

  • Casual Listener
  • Plan Premium Country Netherlands Device Huawei P20 Pro Operating System EMUI Android 8.1.0 My Question or Issue Whenever I fully close and restart my Spotify app, my settings reset to shuffl...
  • dinomight
  • Spotify Star
  • 406 Views
  • 1 replies
  • 1 likes
  • 406 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Delete Downloads?

Plan: PremiumCountry: United States DeviceAmazon Fire HD 8 (6th Generation)Operating SystemFire OS 5 (Android Derived) My Question or Issue According to my settings, downloads take up 7.0 MB of my memory, but I currently have no downloaded songs thou...

  • Newbie
  •   Plan: Premium Country: United States   Device Amazon Fire HD 8 (6th Generation) Operating System Fire OS 5 (Android Derived)   My Question or Issue  According to my se...
  • Katerina
  • Spotify Legend
  • 5809 Views
  • 1 replies
  • 0 likes
  • downloads
    memory
    storage
  • 5809 Views
  • 1 replies
  • 0 likes

Solved!! All playlists are gone.

Listened to my playlists a few hours ago, four maybe, get of work and I'm asked to logg in to spotify again. Sure. It loggs me out instantly. Try again. Same. Find a topic to reset my password. Do so, I can log in but all my playlists are now gone. P...

  • Casual Listener
  • Listened to my playlists a few hours ago, four maybe, get of work and I'm asked to logg in to spotify again. Sure. It loggs me out instantly. Try again. Same. Find a topic to reset my password. Do so...
  • dinomight
  • Spotify Star
  • 350 Views
  • 1 replies
  • 0 likes
  • 350 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can't see the songs I've saved this morning

This morning I've saved a ton of songs from the PC app but now, on my Huawei P8, I can't see them in my library. I can see them even on the PS4 app and I've already tried to log out and log in and re-installed the app. What should I do?!?!?

  • Newbie
  • This morning I've saved a ton of songs from the PC app but now, on my Huawei P8, I can't see them in my library. I can see them even on the PS4 app and I've already tried to log out an...
  • Katerina
  • Spotify Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution the song i ask to get played, doesnt play (specific songs)

PlanPremiumCountry DKDeviceAndroid, huawei somethingOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHey guys. i have a problem with spotify on android on specific songs. oddly, it only happens to some songs. again, only so...

  • Casual Listener
  •   Plan Premium Country  DK Device Android, huawei something Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hey guys. i have a problem w...
  • Peter
  • Spotify Legend
  • 278 Views
  • 1 replies
  • 1 likes
  • 278 Views
  • 1 replies
  • 1 likes

Spotify Randomly Pausing + Not Remaining Paused When Unplugging AUX Cord

PlanPremiumCountry CanadaDeviceLG G6 Operating SystemAndroid Oreo My Question or IssueThis didn't happen at first with my device, but does now eventually no matter what. As the title states, it will pause randomly while playing. Also will not remain ...

  • Casual Listener
  • Plan Premium Country  Canada Device LG G6  Operating System Android Oreo   My Question or Issue This didn't happen at first with my device, but does now eventually no matter ...
  • fengapapit
  • Music Fan
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Bug report (Version 9th September '18)

PlanPremiumCountry GermanyDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or IssueI've 2 issues to report, with the current Spotify version from 9th September '18 1. The app is closing suddenly while listening music. At that time, th...

  • Regular
  • Plan Premium Country  Germany Device Samsung Galaxy S8 Operating System Android 8.0.0   My Question or Issue I've 2 issues to report, with the current Spotify version from 9th Sep...
  • fengapapit
  • Music Fan
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Can't get online no matter what

Version 8.4.64.555armV7PlanPremium (2 users) Country USADevice(SAMSUNG NOTE Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Haven't been able to go online in at least two weeks except for one day. Despite attempting to ac...

  • Casual Listener
  • Version 8.4.64.555armV7 Plan Premium (2 users)  Country  USA Device (SAMSUNG NOTE 😎 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue &nb...
  • Peter
  • Spotify Legend
  • 2019 Views
  • 5 replies
  • 0 likes
  • Android
    Online issues
    Online offline
  • 2019 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Spotify android so much bugs nowadays

PlanPremiumCountry HungaryDeviceHuwaei p10 liteOperating System Android My Question or Issue - control bar doesn't appear many times in the top thingy- Spotify keeps playing after disconnecting jack headphones- music stops playing when I get a Facebo...

  • Casual Listener
  •   Plan Premium Country  Hungary Device Huwaei p10 lite Operating System  Android   My Question or Issue  - control bar doesn't appear many times in the top thingy ...
  • Peter
  • Spotify Legend
  • 1448 Views
  • 2 replies
  • 2 likes
  • 1448 Views
  • 2 replies
  • 2 likes

Superuser Contribution Songs Unavailable in Playlist

Plan: PremiumCountry: USDevice: Samsung Galaxy 7Operating System: Android 8.0.0My Question or IssueI use both the Windows version and the app on my phone. I have numerous playlists and although all of the songs show up in the desktop version in these...

  • Newbie
  • Plan: Premium Country: US Device: Samsung Galaxy 7 Operating System: Android 8.0.0 My Question or Issue I use both the Windows version and the app on my phone. I have numerous playlist...
  • Peter
  • Spotify Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Superuser Contribution missing storage options

PlanPremiumCountryNetherlands Device(moto g4Operating SystemAndroid Nougat My Question or Issue recently my phone powered down due to a low battery, when i turned it back on my phone had moved all of my downloaded songs to my phone storage (they orig...

  • Casual Listener
  •   Plan Premium Country Netherlands   Device (moto g4 Operating System Android Nougat   My Question or Issue  recently my phone powered down due to a low battery, when ...
  • reprised
  • Newbie
  • 634 Views
  • 4 replies
  • 1 likes
  • 634 Views
  • 4 replies
  • 1 likes

Cant search artist/song while on data

PlanPremiumCountry CanadaDeviceGalaxy S8Operating System8.0, so Oreo My Question or Issue Had this issue for awhile but never really cared about it. I noticed that when I'm on data, it doesn't allow me to perform a search. It sas I'm offline. It work...

  • Casual Listener
  •   Plan Premium Country  Canada Device Galaxy S8 Operating System 8.0, so Oreo  My Question or Issue  Had this issue for awhile but never really cared about it. I noticed...
  • Billy-J
  • Spotify Star
  • 467 Views
  • 3 replies
  • 0 likes
  • 467 Views
  • 3 replies
  • 0 likes

Slim Shady LP now censored???

I just happen to stumble across that the songs on the slim shady lp is now censored, what I thought it was my car stereo skipping. Why is the slim shady lp now censored, I would like the uncensored versions of the songs like, still don't give a F***,...

  • Casual Listener
  • I just happen to stumble across that the songs on the slim shady lp is now censored, what I thought it was my car stereo skipping. Why is the slim shady lp now censored, I would like the uncenso...
  • still_joe
  • Regular
  • 10596 Views
  • 12 replies
  • 34 likes
  • 10596 Views
  • 12 replies
  • 34 likes

Superuser Contribution Phone restarts when Spotify is installed.

PlanPremiumCountry SwedenDevice(Nokia 6 2018)Operating System(Android One) My Question or Issue When I have Spotify installed on my phone, it can restart itself for no apparent reason. It can restart as frequently as every 10-20 minutes. I have tried...

  • Music Fan
  •   Plan Premium Country  Sweden Device (Nokia 6 2018) Operating System (Android One)   My Question or Issue  When I have Spotify installed on my phone, it can resta...
  • aivanov07
  • Music Fan
  • 795 Views
  • 10 replies
  • 0 likes
  • 795 Views
  • 10 replies
  • 0 likes

Playing stops after a long track has been played.

PlanFreeCountry Greece DeviceSony Xperia Z5 Compact Operating SystemAndroid My Question or Issue I'm using Spotify free on my mobile to listen to shuffled playlists. However , whenever a long track (I.e. More than 10-15 mins long ) is being played, t...

  • Casual Listener
  • Plan Free Country  Greece  Device Sony Xperia Z5 Compact  Operating System Android   My Question or Issue  I'm using Spotify free on my mobile to listen to shuffled...
  • olopis
  • Regular
  • 385 Views
  • 3 replies
  • 0 likes
  • 385 Views
  • 3 replies
  • 0 likes

Behind the lyrics is not working

PlanFreeDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0 My Question or IssueThe "Behind the lyrics" function is not working, and either the "View artist" (when sliding up the song)I've tried to restart, reinstall, reconnect, and to turn the opti...

  • Newbie
  • Plan Free Device Samsung Galaxy S8 Operating System Android 8.0.0   My Question or Issue The "Behind the lyrics" function is not working, and either the "View artist" (when sliding up th...
  • omarchiang
  • Newbie
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes