Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 62698 Views
  • 68 replies
  • 26 likes
  • 62698 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28561 Views
  • 5 replies
  • 0 likes
  • 28561 Views
  • 5 replies
  • 0 likes

1

1

  • Visitor
  • 1
  • 332 Views
  • 0 replies
  • 0 likes
  • 332 Views
  • 0 replies
  • 0 likes

No lock screen controls LG stylo 4

PlanPremiumCountry USADeviceLG stylo 4Operating SystemAndroid 8.1.0 My Question or Issue I cannot get the control panel to come up on my lock screen. On my old phone (LG K20 plus) this just happened automatically .

  • Newbie
  • Plan Premium Country  USA Device LG stylo 4 Operating System Android 8.1.0   My Question or Issue  I cannot get the control panel to come up on my lock screen. On my old phon...
  • 528 Views
  • 0 replies
  • 0 likes
  • 528 Views
  • 0 replies
  • 0 likes

Superuser Contribution Opening app keeps launching Chrome.

PlanPremiumCountry USADeviceDroid / Mototola Z ForceOperating SystemAndroid My Question or Issue So I had to uninstall Spotify as several songs just kept freezing that were donwloaded. I reinstalled and now everytime I open Spotify it launches Chrome...

  • Newbie
  •   Plan Premium Country  USA Device Droid / Mototola Z Force Operating System Android   My Question or Issue   So I had to uninstall Spotify as several songs just kept ...
  • Guido
  • Spotify Legend
  • 2778 Views
  • 1 replies
  • 0 likes
  • 2778 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't have chart in Browse

PlanPremiumCountry SwitzerlandDeviceOne plus 5Operating SystemAndroid Oreo Hello,I have an issue with my Spotify. I don't have the chart in Browse.Why I can see this chart ?Thank's for your answers.Cédric Gerber

  • Casual Listener
  • Plan Premium Country  Switzerland Device One plus 5 Operating System Android Oreo   Hello, I have an issue with my Spotify. I don't have the chart in Browse. Why I can see this...
  • Jemi
  • Spotify Legend
  • 1671 Views
  • 3 replies
  • 0 likes
  • Chart
  • 1671 Views
  • 3 replies
  • 0 likes

Unable to use lock widget on huawei p20 pro

PlanPremiumCountryUnited Kingdom DeviceHuawei p20 proOperating SystemAndroid My Question or Issue When my phone is locked and listening to spotify music the only image on the lock screen is the spotify banner that you can only click on and then you n...

  • Newbie
  • Plan Premium Country United Kingdom  Device Huawei p20 pro Operating System Android   My Question or Issue  When my phone is locked and listening to spotify music the only im...
  • Kimoki
  • Casual Listener
  • 37236 Views
  • 10 replies
  • 11 likes
  • 37236 Views
  • 10 replies
  • 11 likes

Superuser Contribution Android TV every time need to log in

Hello,I have problem after latest update 0.12 ver on my Sony android TV. now after switching off and on TV I need to login everytime to my acount...Can anyone help with advice?ThanksPlanFree/PremiumCountry LTDeviceSony TVOperating SystemAndroid My Qu...

  • Casual Listener
  • Hello, I have problem after latest update 0.12 ver on my Sony android TV. now after switching off and on TV I need to login everytime to my acount... Can anyone help with advice? Thanks Plan Fre...
  • tj112
  • Casual Listener
  • 2301 Views
  • 4 replies
  • 4 likes
  • 2301 Views
  • 4 replies
  • 4 likes

Galaxy Watch. Can't play offline music without data off.

PlanPremiumCountryAustraliaDeviceGalaxy WatchOperating SystemLatest My Question or IssueI've managed to log in and download a playlist to my watch. (Which wasn't at all a straight forward task, this also needs attention).But when I'm away from my pho...

  • Newbie
  • Plan Premium Country Australia Device Galaxy Watch Operating System Latest   My Question or Issue I've managed to log in and download a playlist to my watch. (Which wasn't at all a str...
  • 1267 Views
  • 0 replies
  • 1 likes
  • Galaxy
    Samsung
    watch
    wearable
  • 1267 Views
  • 0 replies
  • 1 likes

Can´t control my music with my smartwatch anymore

Hello,My Smartwatch was the Generation 3 from Fossil, Typ Control. It goes with the Wear OS by Google App. I connected it to my Huwaii P8 light Phone. Till the last Weekend I can choose from my watch my Playlist, start and stopp it and can choose the...

  • Newbie
  •   Hello, My Smartwatch was the Generation 3 from Fossil, Typ Control. It goes with the Wear OS by Google App. I connected it to my Huwaii P8 light Phone. Till the last Weekend I can choose fro...
  • UrbanPhotoman
  • Newbie
  • 2289 Views
  • 1 replies
  • 0 likes
  • 2289 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Android Auto - library order - upsort Download

Android auto Spotify app is very inconvenient to use to listen to Downloaded music. The first option on the higher levels of the navigation are all about online play lists. It takes 2 more levels to get to Downloaded (and scroll to the end of the lis...

  • Casual Listener
  • Android auto Spotify app is very inconvenient to use to listen to Downloaded music. The first option on the higher levels of the navigation are all about online play lists. It takes 2 more levels to ...
  • Peter
  • Spotify Legend
  • 1001 Views
  • 3 replies
  • 0 likes
  • 1001 Views
  • 3 replies
  • 0 likes

[Chromecast] Connection lost too often

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (Pixel 2 & Note and on three Chromecast devices. The ...

  • Casual Listener
  • Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (P...
  • 417 Views
  • 0 replies
  • 1 likes
  • 417 Views
  • 0 replies
  • 1 likes

[Chromecast] Different song under "now playing" than actually playing

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (Pixel 2 & Note and on three Chromecast devices. - Sp...

  • Casual Listener
  • Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (P...
  • 260 Views
  • 0 replies
  • 1 likes
  • 260 Views
  • 0 replies
  • 1 likes

[Chromecast] Problems with volume adjustement

Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (Pixel 2 & Note and on three Chromecast devices. - Of...

  • Casual Listener
  • Copying from https://community.spotify.com/t5/Android/Please-fix-chromecast-with-Spotify/m-p/2459136 since it's marked "Solved" even though it's not solved. Happens on two different Android phones (P...
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playback issues since last update : Android 9

PlanPremiumDeviceGoogle pixelOperating SystemAndroid 9 My Question or Issue Since updating my phone I have lost the playback on both the lock screen and homescreen. I have enabled all the notifications and nothing has changed. Any help or advice?

  • Newbie
  • Plan Premium Device Google pixel Operating System Android 9   My Question or Issue  Since updating my phone I have lost the playback on both the lock screen and homescreen. I have e...
  • Katerina
  • Spotify Legend
  • 1836 Views
  • 1 replies
  • 1 likes
  • 1836 Views
  • 1 replies
  • 1 likes

Superuser Contribution Search function

PlanPremiumCountry SingaporeDevice(Samsung note 9)Operating SystemAndroid My Question or Issue My Spotify search function keeps stating goes online to search more. But I have already check my settings and I'm not in offline mode. How do I solve this?

  • Newbie
  • Plan Premium Country  Singapore Device (Samsung note 9) Operating System Android    My Question or Issue  My Spotify search function keeps stating goes online to search ...
  • Katerina
  • Spotify Legend
  • 363 Views
  • 1 replies
  • 0 likes
  • 363 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Mobile Playlist MixUp

Sometimes on my free Spotify mobile app, my playlists will randomly stop, and then seemingly play some other, random playlist that I've never heard of. The only fix I've found is to restart my entire device. Any Help?

  • Newbie
  • Sometimes on my free Spotify mobile app, my playlists will randomly stop, and then seemingly play some other, random playlist that I've never heard of. The only fix I've found is to restart my entire...
  • Katerina
  • Spotify Legend
  • 393 Views
  • 1 replies
  • 1 likes
  • 393 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cant search online, even though I'm in online mode

PlanPremiumCountry USDeviceGalaxy S8Operating SystemAndroid 8.0 My Question or Issue Spotify will not let me search for a song or artist. Every time I try, it says to go online to search. I know that im online, because browse and discover work perfec...

  • Newbie
  • Plan Premium Country  US Device Galaxy S8 Operating System Android 8.0   My Question or Issue  Spotify will not let me search for a song or artist. Every time I try, it says ...
  • Katerina
  • Spotify Legend
  • 371 Views
  • 1 replies
  • 0 likes
  • 371 Views
  • 1 replies
  • 0 likes

Superuser Contribution Searching for new music

PlanPremiumCountry England DeviceSamsung galaxy S6 edge My Question or IssueI have spotify downloaded on my phone and it works fine with playing music I have downloaded however when I go to search new music it only let's me search for music I've down...

  • Newbie
  •   Plan Premium Country  England  Device Samsung galaxy S6 edge   My Question or Issue I have spotify downloaded on my phone and it works fine with playing music I have do...
  • Guido
  • Spotify Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

Superuser Contribution Visual bug

PlanPremiumCountry United KingdomDeviceSamsung Galaxy Note 8Operating SystemAndroid Oreo I've encountered something weird. After going out of the Spotify and going back in after 1-2 times, I get a strange visual bug. I have mostly all normal function...

  • Newbie
  • Plan Premium Country  United Kingdom Device Samsung Galaxy Note 8 Operating System Android Oreo   I've encountered something weird. After going out of the Spotify and going ba...
  • Guido
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Green Spinning Circle Hangs Forever

the android version of the app regularly hangs at the green circle spinning whenever I try to put in basic search queries, and even when I go select an artist from my library, even a popular one, like Kendrick. It just hangs! How can this be? The mus...

  • Casual Listener
  • the android version of the app regularly hangs at the green circle spinning whenever I try to put in basic search queries, and even when I go select an artist from my library, even a popular one, lik...
  • Guido
  • Spotify Legend
  • 1500 Views
  • 1 replies
  • 0 likes
  • APP HANGS
    slow
    SPINING CIRCLE
  • 1500 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify stops playing when I change apps. Pixel 2 XL Android 9.0

I just got a shiny new Pixel 2 XL (Verizon, Android 9.0 Pie). I love it! But whenever I use Spotify it just quits playing the moment I shift to another app or the screen goes off. Which sucks cause Iistening to music in my car is ESSENTIAL to my life...

  • Newbie
  • I just got a shiny new Pixel 2 XL (Verizon, Android 9.0 Pie). I love it!  But whenever I use Spotify it just quits playing the moment I shift to another app or the screen goes off. Which sucks c...
  • Guido
  • Spotify Legend
  • 782 Views
  • 1 replies
  • 0 likes
  • 782 Views
  • 1 replies
  • 0 likes