Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52194 Views
  • 67 replies
  • 25 likes
  • 52194 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882279 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882279 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27503 Views
  • 4 replies
  • 0 likes
  • 27503 Views
  • 4 replies
  • 0 likes

Sound Interference with Normalize off

Using a Motorola Moto G5S Plus with Android 7.1.1, I'm experiencing an annoying issue where the audio volume will fluctuate within a song, such as with normalization on, except I made sure I turned it off and restarted the app. Equalizer also isn't m...

  • Newbie
  • Using a Motorola Moto G5S Plus with Android 7.1.1, I'm experiencing an annoying issue where the audio volume will fluctuate within a song, such as with normalization on, except I made sure I turned i...
  • 591 Views
  • 0 replies
  • 0 likes
  • 591 Views
  • 0 replies
  • 0 likes

Superuser Contribution Music Stutters on P20 Pro, How to fix?

Playing Spotify on Huawei P20 pro, the music will stutter after several minutes played, why is it so? Is there a way to solve this kind of issue? How? Its really annoying when music is not played smoothly. Have heaed it over data & even on wifi. Spot...

  • Casual Listener
  • Playing Spotify on Huawei P20 pro, the music will stutter after several minutes played, why is it so? Is there a way to solve this kind of issue? How? Its really annoying when music is not played smo...
  • freakoutmore
  • Casual Listener
  • 2118 Views
  • 2 replies
  • 1 likes
  • 2118 Views
  • 2 replies
  • 1 likes

Solved!! Unlink shazam

PlanFreeCountry DeviceLG ARISTOOperating SystemAndroidMy Question or Issue My account was hacked a while ago but i fixed it. They somehow still used it to link it to shazam. I want to know how to unlink it from my spotify. I tried it already using sh...

  • Newbie
  • Plan Free Country   Device LG ARISTO Operating System Android My Question or Issue  My account was hacked a while ago but i fixed it. They somehow still used it to link it to shaza...
  • user-removed
  • Not applicable
  • 4096 Views
  • 1 replies
  • 0 likes
  • 4096 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify plays music when I don't want it to

PlanFreeCountry CanadaDevicesony Xperia XA1Operating Systemandroid 8.0 My Question or Issue every time I hang up a call or use "ok google" the last track that was played will start playing even if the app isn't on. I tried reinstalling the app and re...

  • Newbie
  •   Plan Free Country  Canada Device sony Xperia XA1 Operating System android 8.0   My Question or Issue  every time I hang up a call or use "ok google" the last track th...
  • JulianA_Bogota
  • Roadie
  • 745 Views
  • 1 replies
  • 0 likes
  • 745 Views
  • 1 replies
  • 0 likes

'Share' option not working on Pixel 2 XL

PlanPremiumCountry GBDevicePixel 2 XLOperating SystemAndroid 9 My Question or IssueWhen listening to a song, if I select the 'Share' option, it blacks out, pauses the song and takes me to the settings screen. Tried rebooting, killing the app, re-inst...

  • Casual Listener
  • Plan Premium Country  GB Device Pixel 2 XL Operating System Android 9   My Question or Issue When listening to a song, if I select the 'Share' option, it blacks out, pauses t...
  • Nico
  • Community Legend
  • 3035 Views
  • 12 replies
  • 7 likes
  • 3035 Views
  • 12 replies
  • 7 likes

Spotify app kicks me out when sharing

My Question or Issue I'm on a Google pixel Spotify app kicks me out when I attempt to share my playlist I get no options of sending it to Instagram or sharing it to Snapchat I believed I had the option when I first logged on 3 weeks ago

  • Newbie
  •     My Question or Issue  I'm on a Google pixel Spotify app kicks me out when I attempt to share my playlist I get no options of sending it to Instagram or sharing it to Snapchat I ...
  • Nico
  • Community Legend
  • 651 Views
  • 2 replies
  • 0 likes
  • 651 Views
  • 2 replies
  • 0 likes

No Daily Mix showing at all

PlanPremiumCountry DeviceSamsung Galaxy 5Operating SystemAndroid My Question or Issue I used to have 4 daily mixes on my old (free) account. I now have premium on a new (1 month old, premium since 4 days) account. No Daily Mix showing at all, it says...

  • Casual Listener
  • Plan Premium Country   Device Samsung Galaxy 5 Operating System Android   My Question or Issue   I used to have 4 daily mixes on my old (free) account. I now have premium on...
  • user-removed
  • Not applicable
  • 724 Views
  • 7 replies
  • 0 likes
  • 724 Views
  • 7 replies
  • 0 likes

Can't play offline

I recently went out of cell service for a couple of days, and as I was driving home I wasn't able to play any of my music. It just kept saying not available. All of my music is downloaded so that I can play offline. Bizarre?? Has anyone else had this...

  • Regular
  • I recently went out of cell service for a couple of days, and as I was driving home I wasn't able to play any of my music. It just kept saying not available. All of my music is downloaded so that I c...
  • Billy-J
  • Spotify Star
  • 367 Views
  • 3 replies
  • 0 likes
  • 367 Views
  • 3 replies
  • 0 likes

Android Auto voice command no longer working

PlanPremium CountryUK DevicePIXEL XL Operating SystemAndroidOreo My Question or Issue Voice command has stopped working on android auto, I think since the Oreo update. When I ask to play a song it just says 'sorry I don't know how to do that' or 'im ...

  • Casual Listener
  • Plan Premium   Country UK   Device PIXEL XL   Operating System AndroidOreo   My Question or Issue  Voice command has stopped working on android auto, I think sin...
  • 748 Views
  • 0 replies
  • 0 likes
  • android auto
  • 748 Views
  • 0 replies
  • 0 likes

Superuser Contribution Downloaded music disappeared and have to be redownloaded

PlanPremiumCountryUnited States DeviceZTE Blademax 3Operating SystemAndroid 6.0.1 Marshmellow My Question or IssueMy issue is that whenever I download music to play offline and I update to a new version of spotify.... It erases all my music that Iv'e...

  • Visitor
  •   Plan Premium Country United States   Device ZTE Blademax 3 Operating System Android 6.0.1 Marshmellow   My Question or Issue My issue is that whenever I download music to...
  • SergioDavid
  • Roadie
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Spotify se para cada 2 segundos

Teng o un Samsung s8 y spotify se me pausa cada 2/3 segundos. Pongo play y se pausa. Ya seguí los pasos de reinstalación y no funciona. Que pudo hacer?

  • Newbie
  • Teng o un Samsung s8 y spotify se me pausa cada 2/3 segundos. Pongo play y se pausa. Ya seguí los pasos de reinstalación y no funciona. Que pudo hacer?
  • 425 Views
  • 0 replies
  • 1 likes
  • 425 Views
  • 0 replies
  • 1 likes

Autoplay off and still plays suggested songs

I turn off autoplay on Spotify Mobile for my Samsung Galaxy S9, and even after I turned it off, and even before all the songs on the playlist played (most played, but not all), it still gave me suggested songs, and wouldn't go back to my playlist aft...

  • Newbie
  • I turn off autoplay on Spotify Mobile for my Samsung Galaxy S9, and even after I turned it off, and even before all the songs on the playlist played (most played, but not all), it still gave me sugge...
  • 1248 Views
  • 0 replies
  • 9 likes
  • 1248 Views
  • 0 replies
  • 9 likes

How do you make offline mode stay offline?

PlanPremium Operating SystemAndroid My Question or IssueI switch spotify on my phone to offline mode when I am at work since I listen to spotify online at my computer. Spotify switches back to online mode on my phone without me doing anything. Why is...

  • Newbie
  • Plan Premium   Operating System Android  My Question or Issue I switch spotify on my phone to offline mode when I am at work since I listen to spotify online at my computer. Spotify s...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Spotify stops playing music and restarts after screen wake-up

PlanPremiumCountryThe Netherlands DeviceACER A3-A20 FHD tabletOperating SystemAndroid 4.4.2 My Question or Issue The app restarts every time when the tablet wakes-up from screen saving.This also happens when another app is activated, and Spotify is p...

  • Music Fan
  • Plan Premium Country The Netherlands  Device ACER A3-A20 FHD tablet Operating System Android 4.4.2   My Question or Issue  The app restarts every time when the tabl...
  • tomsat50
  • Music Fan
  • 9785 Views
  • 9 replies
  • 2 likes
  • 9785 Views
  • 9 replies
  • 2 likes

Superuser Contribution Album cover art missing after turning on screen when new song plays

PlanPremiumCountry USADeviceSamsung Galaxy S7 EdgeOperating SystemAndroid Oreo (8.0.0) My Question or Issue Here's how to replicate my issue:Get a song playing. Make sure the screen is showing cover art w/ control buttons underneath. (Screenshot 1)So...

Screenshot_1_Spotify.jpg Screenshot_2_Spotify.jpg
  • Regular
  • Plan Premium Country  USA Device Samsung Galaxy S7 Edge Operating System Android Oreo (8.0.0)   My Question or Issue  Here's how to replicate my issue: Get a song play...
  • Katerina
  • Spotify Legend
  • 3547 Views
  • 11 replies
  • 2 likes
  • 3547 Views
  • 11 replies
  • 2 likes

Unable to share playlists

Plan. FreeCountryUSAOperating SystemAndroid My Question or IssueI just upgraded my phone and I'm unable to share my playlists.

  • Casual Listener
  • Plan.  Free Country USA Operating System Android    My Question or Issue I just upgraded my phone and I'm unable to share my playlists.  
  • francescascio
  • Casual Listener
  • 1153 Views
  • 5 replies
  • 0 likes
  • Other
  • 1153 Views
  • 5 replies
  • 0 likes

Reproduction of any song stops randomly

When i am hearing a playlist with 4g conection in my device the reproduction of any song that is playing stopsPlanPremiumCountry MexicoDeviceXiaomi red mi 3Operating SystemAndroid 6.0.1 My Question or Issue Why the reproduction of any somg that is pl...

  • Newbie
  • When i am hearing a playlist with 4g conection in my device the reproduction of any song that is playing stops Plan Premium Country  Mexico Device Xiaomi red mi 3 Operating System Androi...
  • 285 Views
  • 0 replies
  • 0 likes
  • 285 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Spotify fecha ao compartilhar

Toda vez que eu clico em compartilhar alguma musica ou ate mesmo no meu perfil o aplicativo trava e logo fecha. Sempre, não consigo compartilhar nada no spotifyPlanPremiumCountryBrasilDeviceAsus zenfone 4Operating SystemAndroid 8.0.0

  • Regular
  • Toda vez que eu clico em compartilhar alguma musica ou ate mesmo no meu perfil o aplicativo trava e logo fecha. Sempre, não consigo compartilhar nada no spotify Plan Premium Country Brasil Devic...
  • Bittencourt
  • Spotify Star
  • 6530 Views
  • 33 replies
  • 16 likes
  • 6530 Views
  • 33 replies
  • 16 likes

Download Cap? wth

Spotify, If we are paying for a premium services why would we get capped? I don't understand. It is like buying a whole pie but you can only have 2 pieces with you at a time. I purchased a 200GB SD Card for my phone to completely eliminate any downlo...

  • Regular
  •   Spotify,    If we are paying for a premium services why would we get capped? I don't understand. It is like buying a whole pie but you can only have 2 pieces with you at a time.&n...
  • AeroZ
  • Composer
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Gapless playback is not gapless with local files

Hi! I'm using the Android app and I've synced some live albums and mixtapes onto my device. I've enabled gapless playback but there's still a half a second or shorter gap between songs that ruin the listening experience. I also tried with crossfade s...

  • Composer
  •   Hi!   I'm using the Android app and I've synced some live albums and mixtapes onto my device. I've enabled gapless playback but there's still a half a second or shorter gap between son...
  • 807 Views
  • 0 replies
  • 9 likes
  • 807 Views
  • 0 replies
  • 9 likes