Announcements
Happy Values Week! Today we celebrate *Team Work* in the Spotify Stars Program!

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 67654 Views
  • 69 replies
  • 26 likes
  • 67654 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28939 Views
  • 5 replies
  • 0 likes
  • 28939 Views
  • 5 replies
  • 0 likes

Superuser Contribution LG V20's status bar constantly flashing when music paused or playing on another device

PlanPremiumCountry USADeviceLG V20Operating SystemAndroidMy Question or Issue This all started a month or two ago. My guess is that you guys implemented some kind of keep alive so Spotify stays active, but it's very annoying. The constant flashing ma...

  • Casual Listener
  •   Plan Premium Country  USA Device LG V20 Operating System Android My Question or Issue  This all started a month or two ago. My guess is that you guys implemented some kind ...
  • Richdog
  • Casual Listener
  • 366 Views
  • 2 replies
  • 0 likes
  • 366 Views
  • 2 replies
  • 0 likes

My music stops playing after a few songs when I set my phone down and the screen turns off

I have a Galaxy s9 and whenever I set my phone down while I listen to music it stops after a few songs, how do I get it to keep playing?PlanPremiumCountry USADeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or Issue

  • Regular
  • I have a Galaxy s9 and whenever I set my phone down while I listen to music it stops after a few songs, how do I get it to keep playing? Plan Premium Country  USA Device Samsung Galaxy 9 ...
  • Jose_M
  • Spotify Star
  • 4676 Views
  • 1 replies
  • 0 likes
  • 4676 Views
  • 1 replies
  • 0 likes

Music pauses its self

Device: Moto x4OS: Andriod 8.1.0 My music keeps pausing its self. And as soon as I unpause it pauses again. I tried changing battery optimization settings but the problem still persists. Any help?

  • Newbie
  • Device: Moto x4 OS: Andriod 8.1.0   My music keeps pausing its self. And as soon as I unpause it pauses again. I tried changing battery optimization settings but the problem still persists. A...
  • Jose_M
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Solved!! When I search a song, it only searches my downloaded amongst my downloaded songs...

PlanPremiumCountry BelgiumDeviceSony Xperia XA2Operating SystemAndroid My Question or Issue When I search for a song, using the 'Search functionality', it only searches within my downloaded songs. But when I have not downloaded a particular song, or ...

  • Newbie
  • Plan Premium Country  Belgium Device Sony Xperia XA2 Operating System Android   My Question or Issue  When I search for a song, using the 'Search functionality', it only sear...
  • Jose_M
  • Spotify Star
  • 8668 Views
  • 1 replies
  • 1 likes
  • 8668 Views
  • 1 replies
  • 1 likes

Spotify Showing Username/Account Name Next To Artist Name/Album Title/Song Title In Playlist Que

Hi Everyone I've been a Spotify Premium Listener for almost 4 years currently utilizing Spotify on an LG/XPower Android Device. My question is this: since installing the latest version of Spotify, Im since noticing that when playing any of my current...

  • Roadie
  • Hi Everyone I've been a Spotify Premium Listener for almost 4 years currently utilizing Spotify on an LG/XPower Android Device. My question is this: since installing the latest version of Spotify, Im...
  • Runaways
  • Regular
  • 7297 Views
  • 19 replies
  • 23 likes
  • 7297 Views
  • 19 replies
  • 23 likes

Solved!! Share Button Is Not Working

I cant share my musics to nobody or none of the social media Spotify closing itself When i press to share. I had not this problem on my old phone Sony Xperia Z3 please help PlanPremiumCountry TurkeyDeviceSamsung Galaxy S8Operating SystemAndroid 8.0.0...

  • Casual Listener
  • I cant share my musics to nobody or none of the social media Spotify closing itself When i press to share. I had not this problem on my old phone Sony Xperia Z3 please help  Plan Premium Coun...
  • ahmetensaronur
  • Casual Listener
  • 3780 Views
  • 3 replies
  • 0 likes
  • 3780 Views
  • 3 replies
  • 0 likes

[Android] Podcasts Pause Every 10 minutes

PlanPremiumCountry United StatesDeviceSamsung Galaxy S9Operating SystemAndroid Oreo My Question or Issue While listening to podcasts on Spotify, my app will pause episodes every 10 minutes (give or take 30 seconds). It doesn't do it 100% of the time,...

  • Newbie
  • Plan Premium Country  United States Device Samsung Galaxy S9 Operating System Android Oreo   My Question or Issue  While listening to podcasts on Spotify, my app will pa...
  • Jose_M
  • Spotify Star
  • 3290 Views
  • 1 replies
  • 0 likes
  • Android
  • 3290 Views
  • 1 replies
  • 0 likes

What's the difference between the "This is: xxx" playlists and playing "Shuffle" on artist page?

Let's suppose I want to hear songs from a single artist. I know there is no feature to listen to ALL songs from one artist, but I have the two choices mentioned above. What's the difference and which one is most complete?

  • Regular
  •   Let's suppose I want to hear songs from a single artist. I know there is no feature to listen to ALL songs from one artist, but I have the two choices mentioned above. What's the difference a...
  • Loxer
  • Community Legend
  • 3861 Views
  • 5 replies
  • 0 likes
  • 3861 Views
  • 5 replies
  • 0 likes

Solved!! Album says 8 songs but only shows 1 song.

PlanPremiumCountry UsaDeviceS9 My Question or IssueI am on wifi. I click Thomas Dolby's Aliens ate my Buick album (it says 8 songs in the album) but only 1 song shows up in the album. Hot sauce. I have seen this do it before but it just went away. We...

  • Casual Listener
  •   Plan Premium Country  Usa Device S9   My Question or Issue I am on wifi. I click Thomas Dolby's Aliens ate my Buick album (it says 8 songs in the album) but only 1 song show...
  • Matalo
  • Roadie
  • 486 Views
  • 3 replies
  • 0 likes
  • 486 Views
  • 3 replies
  • 0 likes

Download speed?

I recently downloaded the mobile/desktop versions of Spotify. I've created a playlist using local files on my desktop, and I'm using Premium to download the playlist on my phone. I was wondering how roughly how long it would take to download the enti...

  • Newbie
  • I recently downloaded the mobile/desktop versions of Spotify. I've created a playlist using local files on my desktop, and I'm using Premium to download the playlist on my phone. I was wondering how ...
  • Jose_M
  • Spotify Star
  • 412 Views
  • 1 replies
  • 0 likes
  • 412 Views
  • 1 replies
  • 0 likes

How to stop in-app popup?

I'm using the mobile app on Android and every time I login, i get a popup of some random songs promotion with a very small close button designed to make it harder for you to close, so they would maximize clicks (CTR), how do I disable this? I can't f...

  • Regular
  • I'm using the mobile app on Android and every time I login, i get a popup of some random songs promotion with a very small close button designed to make it harder for you to close, so they would maxi...
  • iEslam
  • Regular
  • 1163 Views
  • 2 replies
  • 3 likes
  • 1163 Views
  • 2 replies
  • 3 likes

Spotify Search not working

PlanPremiumCountryUnited kingdomDeviceOnePlus 5Operating SystemAndroid My Question or Issue I currently can not use the search function on Spotify it says my device is offline even though I'm currently online, is anyone else having this issue? Thanks...

  • Newbie
  •   Plan Premium Country United kingdom Device OnePlus 5 Operating System Android   My Question or Issue  I currently can not use the search function on Spotify it says my dev...
  • user-removed
  • Not applicable
  • 843 Views
  • 2 replies
  • 3 likes
  • 843 Views
  • 2 replies
  • 3 likes

Superuser Contribution Spotify app stops music after 2 songs

PlanPremiumCountry FranceDeviceNokia 2Operating SystemAndroid 7.1.1 My Question or Issue Hi. My Spotify app stops the music playing after around 2 songs. The song is just stopped but the app stays opened. Any help ?

  • Visitor
  • Plan Premium Country  France Device Nokia 2 Operating System Android 7.1.1   My Question or Issue  Hi. My Spotify app stops the music playing after around 2 songs. The song i...
  • Jose_M
  • Spotify Star
  • 6674 Views
  • 14 replies
  • 0 likes
  • 6674 Views
  • 14 replies
  • 0 likes

Music stopt randomly

Spotiy PremiumCountryNetherlandsDeviceNokia 7plus and Samsung S5Operating SystemAndroid 8.1 My Question or IssueMy music keeps pauzing, or stopping. When I am in the car, connected with an mic cable to the car system, but also at home, streaming to m...

  • Casual Listener
  • Spotiy Premium Country Netherlands Device Nokia 7plus and Samsung S5 Operating System Android 8.1   My Question or Issue My music keeps pauzing, or stopping. When I am in the car, conne...
  • Jose_M
  • Spotify Star
  • 1048 Views
  • 7 replies
  • 0 likes
  • 1048 Views
  • 7 replies
  • 0 likes

Sharing songs restart Spotify app? Note 8

PlanFree/PremiumCountry DeviceNote 8Operating SystemLatest software Aloha, Everything's I share a song it restarts the app. Kind of frustrating you know what I mean? Maybe I should try see if there's an update or has anyone else gone through and fixe...

  • Newbie
  • Plan Free/Premium Country   Device Note 8 Operating System Latest software   Aloha,  Everything's I share a song it restarts the app. Kind of frustrating you know what I mean...
  • Loxer
  • Community Legend
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

App keeps starting downloading notification for songs not available

PlanPremiumCountry Sweden DeviceOneplus 5Operating SystemAndroid Oreo My Question or IssueEvery once in a while the app tries to start downloading songs and shows a notification for it. Shortly there after it closes and a few seconds later it tries t...

  • Casual Listener
  • Plan Premium Country  Sweden  Device Oneplus 5 Operating System Android Oreo   My Question or Issue Every once in a while the app tries to start downloading songs  ...
  • qw4z1
  • Casual Listener
  • 815 Views
  • 4 replies
  • 0 likes
  • Android
  • 815 Views
  • 4 replies
  • 0 likes

Problem downloading

Helloso this is my problem. I have the premium plan on a Samsung s8. For about 2month every time I try to download an album or song it keeps giving me an "download error" message saying I have no more space. I've try removing albums,loggin out and ba...

  • Casual Listener
  • Hello so this is my problem. I have the premium plan on a Samsung s8. For about 2month every time I try to download an album or song it keeps giving me an "download error" message saying I have no m...
  • Sunshyne13
  • Casual Listener
  • 387 Views
  • 2 replies
  • 0 likes
  • 387 Views
  • 2 replies
  • 0 likes

Spotify Premium and my Samsung A8 phone.

PlanPremiumCanada My Question or Issue i have a new phone, the samsung galaxy A8. I have Spotify Premium and on my old LG G5 I had no problem with getting my music that I downloaded to come up on my phone. I am trouble getting my music on my new phon...

  • Newbie
  • Plan Premium Canada   My Question or Issue  i have a new phone, the samsung galaxy A8.  I have Spotify Premium and on my old LG G5 I had no problem with getting my music that I do...
  • Matalo
  • Roadie
  • 768 Views
  • 1 replies
  • 0 likes
  • 768 Views
  • 1 replies
  • 0 likes

Videos won`t play on my Meizu Pro 6 Plus

PlanPremiumCountryBrazilDeviceMeizu Pro 6 plusOperating SystemAndroid 7.0.0(flyme OS 7.0.1.0G First I have no idea why spotify force videos to suck even more data, I hardly leave my screen on to watch the clips, specialy when I`m driving...But since ...

  • Newbie
  • Plan Premium Country Brazil Device Meizu Pro 6 plus Operating System Android 7.0.0(flyme OS 7.0.1.0G   First I have no idea why spotify force videos to suck even more data, I hardly lea...
  • 393 Views
  • 0 replies
  • 0 likes
  • 393 Views
  • 0 replies
  • 0 likes

Music keeps stopping

PlanPremiumCountry UKDeviceSamsung Galaxy S7Operating SystemAndroid Playback keeps stopping, usually it just pauses randomly in the middle of a song and won't start again until I open the app and press play (the play button shows the pause icon). Oth...

  • Regular
  •   Plan Premium Country  UK Device Samsung Galaxy S7 Operating System Android   Playback keeps stopping, usually it just pauses randomly in the middle of a song and won't star...
  • 641 Views
  • 0 replies
  • 2 likes
  • 641 Views
  • 0 replies
  • 2 likes