Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51424 Views
  • 66 replies
  • 25 likes
  • 51424 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881894 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881894 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27372 Views
  • 4 replies
  • 0 likes
  • 27372 Views
  • 4 replies
  • 0 likes

Superuser Contribution Adding to queue cancels shuffle.

This is an issue that's been happening only on Android. I have a Pixel 2 and have tested this on my friends Android devices and the same thing always happens. When I shuffle my library and add any song to queue, it cancels the shuffle and only plays ...

  • Casual Listener
  • This is an issue that's been happening only on Android. I have a Pixel 2 and have tested this on my friends Android devices and the same thing always happens. When I shuffle my library and add any so...
  • SergioDavid
  • Roadie
  • 811 Views
  • 4 replies
  • 0 likes
  • 811 Views
  • 4 replies
  • 0 likes

Spotify Plays The Wrong Song in the Search UI

Hi there, when I hit play on Steambreather by Mastodon in the Search page, it plays the wrong song.Steambreather is no longer the first song in the "Steambreather Song Radio" and when I hit play on Steambreather, it plays the first song in the Steamb...

  • Casual Listener
  • Hi there, when I hit play on Steambreather by Mastodon in the Search page, it plays the wrong song. Steambreather is no longer the first song in the "Steambreather Song Radio" and when I...
  • 22siyqdicbj7zvx
  • Casual Listener
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Won't Recognize a song with 2 artists

PlanPremium (Family)Country MexicoDeviceSamsung Galaxy S7Operating SystemAndroid 8 OreoMy Question or Issue There's this album, CDCC (by La Fouine), which I enjoyed very much in Spotify last year. Sadly, it was removed (please bring it back, guys) an...

  • Casual Listener
  •   Plan Premium (Family) Country  Mexico Device Samsung Galaxy S7 Operating System Android 8 Oreo My Question or Issue  There's this album, CDCC (by La Fouine), which I enjoye...
  • SergioDavid
  • Roadie
  • 727 Views
  • 1 replies
  • 0 likes
  • 727 Views
  • 1 replies
  • 0 likes

Requesting Song or Adding My Own

I've recently found some new songs that I want to add to my Spotify but I can't find them on the app. Is there any way to request songs to be added or to somehow add my own? I saw a playlist with a song that I wanted in it earlier and it looked like ...

  • Newbie
  • I've recently found some new songs that I want to add to my Spotify but I can't find them on the app. Is there any way to request songs to be added or to somehow add my own? I saw a playlist with a s...
  • Loxer
  • Community Legend
  • 1223 Views
  • 1 replies
  • 0 likes
  • add
    Help
    songs
  • 1223 Views
  • 1 replies
  • 0 likes

Downloaded music on SD card not recognized

PlanPremiumCountry FranceDeviceLenovo Moto G4/Honor 5C/Lenovo Moto E4Operating SystemAndroid 7.0 My Question or IssueHi, I'm having troubles with using dowloaded musics on Spotify Android. I use my account on 3 devices on which I download musics on t...

  • Casual Listener
  • Plan Premium Country  France Device Lenovo Moto G4/Honor 5C/Lenovo Moto E4 Operating System Android 7.0   My Question or Issue Hi, I'm having troubles with using dowloaded musics ...
  • Jose_M
  • Spotify Star
  • 3150 Views
  • 10 replies
  • 0 likes
  • 3150 Views
  • 10 replies
  • 0 likes

Disappearing widget and music playback randomly stops.

PlanPremiumCountryNetherlands, possible world-wide DeviceOnePlus 3, 3T, 5, 5T, 6 (I askes my friends with those phones, they have the same issue)Operating SystemAndroid Oreo My Question or Issue For a couple of weeks I, and a lot of my friends have b...

  • Regular
  • Plan Premium Country Netherlands, possible world-wide   Device OnePlus 3, 3T, 5, 5T, 6 (I askes my friends with those phones, they have the same issue) Operating System Android Oreo &nb...
  • Rediwed1
  • Regular
  • 684 Views
  • 2 replies
  • 1 likes
  • 684 Views
  • 2 replies
  • 1 likes

Solved!! Random music plays when im not even using Spotify

PlanPremiumCountry UKDeviceSamsung galaxy J5 2017Operating SystemAndroid My Question or Issue Yesterday I didn't press play on spotify on on my computer but it randomly started playing edm/dubstep music. Nothing I had ever listened to before.Then las...

  • Newbie
  • Plan Premium Country  UK Device Samsung galaxy J5 2017 Operating System Android   My Question or Issue  Yesterday I didn't press play on spotify on on my computer but it rand...
  • Nico
  • Community Legend
  • 2527 Views
  • 1 replies
  • 0 likes
  • 2527 Views
  • 1 replies
  • 0 likes

Superuser Contribution Occasional Spotify playback controls out of sync with actual playback

PlanPremiumCountry FranceDeviceLG G6Operating SystemAndroid 8.0 My Question or IssueI've only had the phone since a little more than a month, when I received it brand new, so the install is quite fresh.I noticed some bad behavior with Spotify: someti...

  • Casual Listener
  • Plan Premium Country  France Device LG G6 Operating System Android 8.0   My Question or Issue I've only had the phone since a little more than a month, when I received it brand ne...
  • fengapapit
  • Music Fan
  • 3093 Views
  • 4 replies
  • 2 likes
  • 3093 Views
  • 4 replies
  • 2 likes

Superuser Contribution Spotify doesnt play new songs in playlist

PlanFreeCountryThe NetherlandsDevice Samsung Galaxy 8 Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue If I add new songs into my playlist and play them on shuffle, the new songs are not played. The only way to get it to w...

  • Newbie
  • Plan Free Country The Netherlands Device  Samsung Galaxy 8   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  If I add new song...
  • Alfredo
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • Shuffle Playlist
    Songs not playing
    Spotify
  • 396 Views
  • 1 replies
  • 0 likes

Superuser Contribution Variety of problems on S7

PlanPremiumCountry UKDeviceSamsung S7Operating System Android 8.0.0Spotify version: 8.4.66.733 armV7 My Question or Issue I've been using my S7 for a while now and have had a variety of problems...1) The classic issue of once pausing a song on the lo...

  • Casual Listener
  •   Plan Premium Country  UK Device Samsung S7 Operating System   Android 8.0.0 Spotify version: 8.4.66.733 armV7   My Question or Issue  I've been using my S7 for...
  • JulianA_Bogota
  • Roadie
  • 624 Views
  • 1 replies
  • 1 likes
  • controls
    lock button
    lock screen
    S7
    skip songs
  • 624 Views
  • 1 replies
  • 1 likes

Superuser Contribution Searching reports that there's no internet connection while playing music not in cache

When I use Spotify search on my Android 8 phone, I get the notification that there are no offline results for the search string, and that I should go online. At the same time I'm playing music. Now you may think that this music is in the cache, but I...

  • Casual Listener
  • When I use Spotify search on my Android 8 phone, I get the notification that there are no offline results for the search string, and that I should go online. At the same time I'm playing music. Now y...
  • JulianA_Bogota
  • Roadie
  • 397 Views
  • 1 replies
  • 1 likes
  • 397 Views
  • 1 replies
  • 1 likes

New update had weird side effect

Plan PremiumCountry UKDevice One+5Operating System Android 8.1.0 My Question or Issue Hi all. Lately approved a new update for my Spotify app on Android from the Playstore. Only problem is, now my profile name appears under the name of EVERY song? Fo...

  • Casual Listener
  • Plan Premium Country UK Device One+5 Operating System Android 8.1.0   My Question or Issue   Hi all. Lately approved a new update for my Spotify app on Android fr...
  • Nico
  • Community Legend
  • 441 Views
  • 3 replies
  • 0 likes
  • 441 Views
  • 3 replies
  • 0 likes

Sync Issue between Windows Desktop App and Android App

PlanPremiumCountry CanadaDeviceLG G6Operating SystemAndroid 8.0 My Question or Issue Syncing my entire song catalog from Windows 10 PC to Android App is no longer possible. It has stopped working completely. No solution that has been posted has been ...

  • Newbie
  • Plan Premium Country  Canada Device LG G6 Operating System Android 8.0   My Question or Issue  Syncing my entire song catalog from Windows 10 PC to Android App is no longer p...
  • Loxer
  • Community Legend
  • 334 Views
  • 1 replies
  • 0 likes
  • 334 Views
  • 1 replies
  • 0 likes

Solved!! Random songs play instead of album

When trying to shuffle an album, roughly 0 of the tracks are played while some other unrelated trash (often not even of the same genre) play instead. Why? If I am lucky I get around half of the album I tried to play, although regularly get nothing be...

  • Gig Goer
  • When trying to shuffle an album, roughly 0 of the tracks are played while some other unrelated trash (often not even of the same genre) play instead. Why? If I am lucky I get around half of the album...
  • Nico
  • Community Legend
  • 12473 Views
  • 6 replies
  • 0 likes
  • 12473 Views
  • 6 replies
  • 0 likes

Plays Radio instead of Song

PlanPremiumCountry USDeviceOnePlus5Operating SystemAndroid Oreo My Question or Issue When I search for a song and select it from search it immediately starts a radio station based on that song, rather than the song itself. Is there a way to turn this...

  • Casual Listener
  • Plan Premium Country  US Device OnePlus5 Operating System Android Oreo   My Question or Issue  When I search for a song and select it from search it immediately starts a...
  • Loxer
  • Community Legend
  • 1591 Views
  • 3 replies
  • 1 likes
  • 1591 Views
  • 3 replies
  • 1 likes

Cannot search while online

PlanPremiumCountryArgentinaDeviceSony Xperia XZ2Operating SystemAndroid Oreo My Question or IssueWhile playing music with WiFi or Data (usually connected to car or wireless speakers with Bluetooth), Spotify says I cannot search music or browse throug...

  • Newbie
  • Plan Premium Country Argentina Device Sony Xperia XZ2 Operating System Android Oreo   My Question or Issue While playing music with WiFi or Data (usually connected to car or wirel...
  • markcwitt
  • Casual Listener
  • 631 Views
  • 3 replies
  • 1 likes
  • Search offline online
  • 631 Views
  • 3 replies
  • 1 likes

The application does not recognize the SD

Good day, my Plan is PremiumCountry: ColombiaDevice: Sony Xperia XA1 Plus Operating System: Android 7 NougatMy Question is: I have followed all the instructions to transfer my playlists to the SD card that I have installed, unfortunately none has bee...

  • Casual Listener
  • Good day, my Plan is Premium Country: Colombia Device: Sony Xperia XA1 Plus  Operating System: Android 7 Nougat My Question is: I have followed all the instructions to transfer my ...
  • Bombadillo
  • Regular
  • 771 Views
  • 5 replies
  • 0 likes
  • 771 Views
  • 5 replies
  • 0 likes

Solved!! General Problem with Playlists

On Android and other Systems, leaving a playlist and going back later from another, it moves you to the top of the playlist, not to your old position. actually It's not good for large lists, you have to scoll and to read every title to get the right ...

  • Newbie
  •     On Android and other Systems, leaving a playlist and going back later from another, it moves you to the top of the playlist, not to your old position.  ...
  • Will_T
  • Songwriter
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot change top to bottom?

PremiumCountry United statesDeviceAndroidMy Question or Issue I was very pleased that you added an option to change where songs are added to the top or bottom of a playlist but now that I have switched it once and would like to change it back when I ...

  • Casual Listener
  • Premium Country  United states Device Android My Question or Issue  I was very pleased that you added an option to change where songs are added to the top or bottom of a playlist but ...
  • SergioDavid
  • Roadie
  • 697 Views
  • 5 replies
  • 2 likes
  • 697 Views
  • 5 replies
  • 2 likes

Superuser Contribution Audiobooks and ads in wrong language

For some reason I can only see audiobooks in German, sometimes ads played on podcasts are in German too. None of my settings are switched to German as I don't speak the language nor do I live in a German speaking country.Even when I try to search for...

  • Casual Listener
  • For some reason I can only see audiobooks in German, sometimes ads played on podcasts are in German too. None of my settings are switched to German as I don't speak the language nor do I live in a Ge...
  • SergioDavid
  • Roadie
  • 816 Views
  • 3 replies
  • 1 likes
  • Ads playing wrong
    Audiobooks
  • 816 Views
  • 3 replies
  • 1 likes