Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 68368 Views
  • 69 replies
  • 26 likes
  • 68368 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29043 Views
  • 5 replies
  • 0 likes
  • 29043 Views
  • 5 replies
  • 0 likes

Spotify stops playback on specific songs [multiple phones]

PlanPremiumCountryNetherlandsDeviceMultiple: Samsung Galaxy S5 Neo (G903F) and Samsung A5 2017 (A520F), as well as the same issue persisting on different makes and models of phones of friends.Operating SystemAndroid 8.0.0 The Issue: as it stands righ...

  • Newbie
  • Plan Premium Country Netherlands Device Multiple: Samsung Galaxy S5 Neo (G903F) and Samsung A5 2017 (A520F), as well as the same issue persisting on different makes and models of phones of frien...
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

Spotify sharing issue

Whenever I want to share any of the songs the app either reloads,closes whatever i'm listening & takes me back to the "home page" or completely crushes down.Here's the preview of the problem:Sharing IssueI've been using this app for a while now and i...

  • Newbie
  • Whenever I want to share any of the songs the app either reloads,closes whatever i'm listening & takes me back to the "home page" or completely crushes down. Here's the preview of the problem: ...
  • Billy-J
  • Spotify Star
  • 421 Views
  • 1 replies
  • 0 likes
  • 421 Views
  • 1 replies
  • 0 likes

Album cover/Behind the lyrics not showing (Spotify Mobile)

The behind the lyrics on my spotify mobile are not showing and I have tried rebooting, uninstalling, and clean uninstalling, but nothing seems to work. I am using a Moto g5.

  • Newbie
  • The behind the lyrics on my spotify mobile are not showing and I have tried rebooting,  uninstalling, and clean uninstalling, but nothing seems to work. I am using a Moto g5.  
  • 271 Views
  • 0 replies
  • 0 likes
  • 271 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify premium not detected on my phone

Hello, I subscribed to spotify premium for the offer of 2 months free there is a few days via my facebook account. The problem is that the spotify app on my phone does not detect the premium version of spotify while I am on the same account. I tried ...

  • Newbie
  • Hello, I subscribed to spotify premium for the offer of 2 months free there is a few days via my facebook account. The problem is that the spotify app on my phone does not detect the premium version...
  • SergioDavid
  • Roadie
  • 355 Views
  • 2 replies
  • 0 likes
  • 355 Views
  • 2 replies
  • 0 likes

Superuser Contribution I've many problems with the app in Android 7.1.2

PlanPremiumCountry ARGENTINADevice: Xiaomi Redmi Note 5Operating SystemAndroid 7.1.2 My Question or IssueBugs to repair since latest app update:- Music playback stops in the middle of a song. - I can't forward tracks. So I have to close the app and o...

  • Newbie
  • Plan Premium Country  ARGENTINA Device: Xiaomi Redmi Note 5 Operating System Android 7.1.2   My Question or Issue Bugs to repair since latest app update: - Music playback stops in...
  • SergioDavid
  • Roadie
  • 757 Views
  • 2 replies
  • 1 likes
  • 757 Views
  • 2 replies
  • 1 likes

Superuser Contribution Music stops randomly

Music stops/pause playing randomly, sometimes it works for 10 minutes and sometimes for 5 hours. This is happening on 5 devices.I've got a family premium sub. and everyone has the same problem.This happends with both offline and online mode.The phone...

  • Newbie
  • Music stops/pause playing randomly, sometimes it works for 10 minutes and sometimes for 5 hours. This is happening on 5 devices. I've got a family premium sub. and everyone has the same problem...
  • SergioDavid
  • Roadie
  • 1113 Views
  • 3 replies
  • 1 likes
  • music
    pause
    paused
    randomly
    stop
    stops
  • 1113 Views
  • 3 replies
  • 1 likes

No Code scanner for my account

PlanFreeCountryPhilippines Device(huawei Y5-II My Question or Issuei updated to the latest version yet i still dont have the code scanner/camera option.

  • Newbie
  • Plan Free Country Philippines   Device (huawei Y5-II   My Question or Issue i updated to the latest version yet i still dont have the code scanner/camera option.    
  • Jose_M
  • Spotify Star
  • 607 Views
  • 1 replies
  • 0 likes
  • Android
    Code scanner
  • 607 Views
  • 1 replies
  • 0 likes

Solved!! Privacy issues

So I love the fact that Spotify is a music streaming service + social media (if one chooses so). If that's the case there needs to be some privacy option in place.I love the social option and have been fortunate enough to not have issues with it. Lat...

  • Casual Listener
  • So I love the fact that Spotify is a music streaming service + social media (if one chooses so). If that's the case there needs to be some privacy option in place. I love the social option and have ...
  • vikasaldana
  • Casual Listener
  • 795 Views
  • 2 replies
  • 0 likes
  • 795 Views
  • 2 replies
  • 0 likes

Solved!! Spotify crashes/shuts down that view when pressing Share

PlanPremiumCountry United StatesDeviceSamsung Galaxy S9+Operating SystemAndroid Oreo My Question or IssueThere seems to be an issue with my Spotify where any time I press the Share button from the options menu, the current view / the app crashes and ...

  • Casual Listener
  •   Plan Premium Country  United States Device Samsung Galaxy S9+ Operating System Android Oreo   My Question or Issue There seems to be an issue with my Spotify where an...
  • saumya9888
  • Casual Listener
  • 808 Views
  • 2 replies
  • 1 likes
  • 808 Views
  • 2 replies
  • 1 likes

Tablet mode on Mi Pad 4

PlanFreeDeviceMi Pad 4Operating SystemAndroid 8.1 Miui9 My Question or IssueTablet features not work in mi pad 4, I only can listen music on shuffle mode, but cannot select any song.

  • Newbie
  •   Plan Free Device Mi Pad 4 Operating System Android 8.1 Miui9   My Question or Issue Tablet features not work in mi pad 4, I only can listen music on shuffle mode, but cannot sele...
  • 398 Views
  • 0 replies
  • 0 likes
  • 398 Views
  • 0 replies
  • 0 likes

most of screaming **bleep** murder missing

Only 3 tracks show PlanPremium Country Most of the album is missing from spotify only 3 tracks show up (title track, baby you don't wanna know and Blood in my eyes show up even after I hit save full albumDeviceSamsung Galaxy S4 and BLU Life One X2Ope...

  • Casual Listener
  • Only 3 tracks show  Plan Premium  Country  Most of the album is missing from spotify only 3 tracks show up (title track,  baby you don't wanna know and Blood in my eyes show u...
  • Jose_M
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Coffee Break Spanish podcast error

Hi. I get an error when trying to access the Coffee Break Spanish podcast. Was working fine until a few days ago. Any help would be great.PlanPremiumCountryUK DeviceNexus 5xOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue ...

  • Newbie
  • Hi.  I get an error when trying to access the Coffee Break Spanish podcast. Was working fine until a few days ago. Any help would be great. Plan Premium Country UK  Device Nexus 5x ...
  • lusibg87s
  • Newbie
  • 529 Views
  • 1 replies
  • 0 likes
  • podcast
  • 529 Views
  • 1 replies
  • 0 likes

Can't queue songs while casting

PlanPremiumCountryUKDeviceMoto G4Operating SystemAndroid 7.1 My Question or IssueSince updating to version 8.4.66.733 I can't add anything to the queue whilst casting (Chromecast audio). I can add to the queue when playing through my phone's speakers...

  • Newbie
  • Plan Premium Country UK Device Moto G4 Operating System Android 7.1   My Question or Issue Since updating to version 8.4.66.733 I can't add anything to the queue whilst casti...
  • mwstephensandah
  • Gig Goer
  • 1423 Views
  • 4 replies
  • 19 likes
  • 1423 Views
  • 4 replies
  • 19 likes

Problem searching music even with wifi connected. I have a Galaxy S8.

PlanPremiumCountry SpainDeviceSamsung Galaxy 8Operating SystemAndroid OreoMy Question or Issue Even with wifi connected i can't search music. Message appear is: your aren't connected to internet. I tried erasing cache memory from spotify and the cell...

  • Casual Listener
  • Plan Premium Country  Spain Device Samsung Galaxy 8 Operating System Android Oreo My Question or Issue  Even with wifi connected i can't search music. Message appear is: your ...
  • Jose_M
  • Spotify Star
  • 1315 Views
  • 4 replies
  • 0 likes
  • 1315 Views
  • 4 replies
  • 0 likes

can't share songs

PlanPremiumCountry United States of AmericaDevice(Google Pixel 2) My Question or Issue I just got a Google Pixel 2, but for some reason I can't share songs with anyone on it. When I press share, the app just closes. Is there a way to fix this?

  • Casual Listener
  • Plan Premium Country  United States of America Device (Google Pixel 2)   My Question or Issue  I just got a Google Pixel 2, but for some reason I can't share songs with anyone ...
  • Loxer
  • Community Legend
  • 718 Views
  • 4 replies
  • 2 likes
  • 718 Views
  • 4 replies
  • 2 likes

App reset every time i want to share a song

Is anyone having the same issue . A few days ago on was going to share a song and every time I click share the app keep crashing and I'm unable to share any content . I'm currently using android 8.0.0

  • Newbie
  • Is anyone having the same issue . A few days ago on was going to share a song and every time I click share the app keep crashing and I'm unable to share any content . I'm currently using android 8.0.0
  • Loxer
  • Community Legend
  • 466 Views
  • 4 replies
  • 1 likes
  • 466 Views
  • 4 replies
  • 1 likes

Can't find The **bleep** Put the Dinosaurs Here album

PlanPremiumCountry United StatesDeviceSamsung Galaxy S5Operating SystemAndroid Lollipop My Question or Issue I can't find "The **bleep** Put the Dinosaurs Here" album by Alice in Chains. Ever since their newest album was released August 24th, I can't...

  • Newbie
  • Plan Premium Country  United States Device Samsung Galaxy S5 Operating System Android Lollipop   My Question or Issue  I can't find "The **bleep** Put the Dinosaurs Here" alb...
  • Loxer
  • Community Legend
  • 256 Views
  • 1 replies
  • 1 likes
  • 256 Views
  • 1 replies
  • 1 likes

Random notifications ?

PlanPremiumCountryVietnamDeviceSamsung Galaxy S7Operating SystemAndroid Oreo My Question or Issue For some reason, my phone randomly received notifications that music is playing on my MacBook but I'm no one in the (locked) room, nor did the 2 devices...

  • Newbie
  • Plan Premium Country Vietnam Device Samsung Galaxy S7 Operating System Android Oreo   My Question or Issue   For some reason, my phone randomly received notifications t...
  • Loxer
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Spotify refreshes when I try to share a song

Whenever I try to share a song from spotify, the app refreshes and replays the songPlanFree/PremiumDeviceOnePlus3Operating SystemAndriod 8.0.0/OxygenOS 5.0.4

  • Newbie
  • Whenever I try to share a song from spotify, the app refreshes and replays the song Plan Free/Premium Device OnePlus3 Operating System Andriod 8.0.0/OxygenOS 5.0.4  
  • jymrbnty
  • Newbie
  • 350 Views
  • 2 replies
  • 3 likes
  • 350 Views
  • 2 replies
  • 3 likes

Can't share a song or playlist on the app, crashes every time. Please help!

The Spotify app crashes and returns to the home screen every time I try to share a song or playlist! Any ideas??

  • Newbie
  • The Spotify app crashes and returns to the home screen every time I try to share a song or playlist! Any ideas??  
  • Nico
  • Community Legend
  • 542 Views
  • 1 replies
  • 1 likes
  • 542 Views
  • 1 replies
  • 1 likes